Chili's Reviews

Updated July 4, 2015
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3.2
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Chili's President Wyman Roberts
Wyman Roberts
3 Ratings

Pros
  • Flexible Schedule and decent pay (in 47 reviews)

  • Good money if in good neighborhood (in 28 reviews)

Cons
  • long hours, working weekends stinks (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Great Restaurant and environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in Austin, TX
    Current Employee - Food Server in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chili's part-time (More than 3 years)

    Pros

    Chili's takes you in like a family. Though there are new rollouts of food almost every month, the company helps notify servers and managers in a timely manner to get their staff ready for new items. Managers, for the most part, are great with helping your shift go smoothly and dealing with stressful situations. I have been an employee for almost 5 years while going to school and Chili's has always been flexible with my schedule. Chili's is like a new family and I highly recommend working here if you enjoy the service industry.

    Cons

    Only con I can think of is the menu changes a lot, but that is about it.


  2. Dishwashing is Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dishwasher in Round Rock, TX
    Former Employee - Dishwasher in Round Rock, TX
    Doesn't Recommend

    I worked at Chili's part-time (More than a year)

    Pros

    Sociable environment, friendly coworkers and management

    Cons

    Lack of organization or respect for the dish area

    Advice to Management

    Teach servers and cooks to keep the dish area organized


  3. Crazy Scheduling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA, To-Go, Host in Austin, TX
    Current Employee - QA, To-Go, Host in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chili's part-time (More than a year)

    Pros

    You form an inseparable bond with all your co-workers, i mean it isn't true friendship until you fall asleep on there backs while standing up, right? With all of those late nights you will be working, don't be alarmed if you break out in neurotic laughter in the back once you finally get out of the weeds. This is completely normal. Or at least this is what you tell your therapist you can't afford.

    Cons

    The working hours here are awful, to put it rather bluntly. The sheer amount of doubles this company will schedule you is appalling and makes it impossible to have a life outside of work. The issue isn't the amount of hours you work, it's how long your breaks are. I usually show up at 11:15am and typically get out around 2:00pm. A nice almost 3 hour long shift, but since i'm scheduled a double that starts at 4:30 I will have a two hour long break. That may sound wonderful, but it isn't. The break is usually filled with you eating, chain-smoking, and possibly taking a nap on the booths hoping a manger doesn't find you. On the other side of the coin, you could have a five minutes where you scarf down food and pray it's a slow night. Then my next shift begins. This shift will consist of 5 hours of dealing with everyone around you, who is also sleep deprived, horribly overworked, and possibly strung out on caffeine or narcotics to make the shift semi-bearable. In total you've been there 10 hours, only to return in in 13 hours to do the same thing all over again.

    Advice to Management

    please for the love of god give your employees a reasonable work schedule, or at least believe when they are sick so they don't show up, vomit passive aggressively in the bathroom, and keep on working because you refuse to send them home. "the rush could show up at any moment now" after-all.


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  5. Helpful (1)

    Wonderful company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Chili's full-time (More than 5 years)

    Pros

    Chilis is a company that cares about people and the lives of people. Flexible work hours with only 5 shifts a week as a manager. Great benifits.

    Cons

    Just like with most large companies, the work load is pretty heavy. Expectations are very high and the days are sometimes long due to the lack of manpower at times.

    Advice to Management

    Consider dropping business rules or at least make them within reach in order to maintain facility as well as TM satisfaction.


  6. Great Money if you're in the right place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/To-go/QA/Host in Bastrop, TX
    Current Employee - Server/To-go/QA/Host in Bastrop, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Chili's full-time (More than a year)

    Pros

    If there are limited restaurants in your area and high traffic you're likely to get a good amount of customers, equaling out to good tips. There are plenty of positions so you shouldn't be afraid of not enough hours, I personally held just about every front of house position as possible. They were also very good at giving you the days off that you wanted.

    Cons

    However bigger cities mean bigger competition, who's gonna want to eat at a chili's when there are dozens other places? We were regularly short staffed, making it a bit too stressful for my taste, I didn't know when I would have to work harder to make up for other people.

    Advice to Management

    They weren't together, at several times I heard them each tell me something different about an issue. Some managers would tell me to completely forget what another had said, every now and then even overriding the general manager.


  7. Wouldn't go back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Austin, TX
    Former Employee - Server in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chili's part-time (More than a year)

    Pros

    Decent price point, a lot of bar regulars.

    Cons

    Terrible management, high turn over for employees

    Advice to Management

    Get it together.


  8. Good for what it is

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Austin, TX
    Former Employee - Server in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chili's full-time (More than 5 years)

    Pros

    Once you are trained, you should make decent money

    Cons

    Management is all over the place

    Advice to Management

    Offer better benefits


  9. Helpful (1)

    No thanks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Georgetown, TX
    Current Employee - Server/Bartender in Georgetown, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chili's part-time (More than 5 years)

    Pros

    Good money Flexible schedule Great college job Great coworkers

    Cons

    Highly stressful Poor leadership Expected to do many things Menu tries to do too many things at once, but not doing any of them well

    Advice to Management

    Lighten the load. In a shift, a server/bartender will have the responsibility of host, cook, dishwasher, and busier while getting paid $2.13/hour. No thanks.


  10. Waitor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Austin, TX
    Former Employee - Server/Waiter in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chili's part-time (More than 3 years)

    Pros

    Flexible schedule. Good money if in good neighborhood. Exercise

    Cons

    Tiring. Not good long term income because of lack of growth opportunities.


  11. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress in San Marcos, TX
    Current Employee - Waitress in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chili's part-time (More than 5 years)

    Pros

    Best way to make money while working your way through college

    Cons

    Busy store - must be willing to work hard



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