Chili's
3.2 of 5 417 reviews
www.chilis.com Dallas, TX 5000+ Employees

Chili's Reviews

Updated Apr 7, 2014
All Employees Current Employees Only

3.2 417 reviews

                             

64% Approve of the CEO

Chili's President Douglas Brooks

Douglas Brooks

(162 ratings)

62% of employees recommend this company to a friend
417 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Flexible schedule, will always try to work with you"
    in 30 reviews
  • "Flexible hours, good online communication"
    in 20 reviews
Cons:
  • "Blurry future as upper management is not clear on rollouts or communications"
    in 11 reviews
  • "Management quality of life is horrendous"
    in 6 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

1 person found this helpful  

Good way to make quick money, not good in the long run

Server (Current Employee)
Mechanicsburg, PA

I have been working at Chili's part-time for less than a year

ProsBrinker International (the company that owns Chili's) has an excellent corporate structure. The training is awesome, they really strive to have very well integrated teams, and they're huge on feedback from all levels of employees. They are also super flexible with your schedule and managers work closely with you to help you out. And you only have to tip out 1% of your sales to the bartender.

ConsThey are so picky with who they hire that they have a hard time staying fully staffed.The way that they do sections (you can have 10 tables at a time) makes it really difficult to provide awesome customer service, and they hold you responsible for it. Also you work with a partner in your section, so if you partner is struggling then that can get you behind. So overall you'll make money because you have so many tables, but people can really be jerks because you just don't have time to pay attention to them as soon as they decide they need water.

Advice to Senior ManagementFigure out ways to hire more quickly so that sections can be a more manageable size for servers. Also don't hold servers responsible for subpar service when servers are given half of the dining room between them and their partner.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Food Server

Food Server (Current Employee)
Syracuse, NY

I have been working at Chili's full-time for more than 3 years

ProsFast paced fun job. You can make money as a server in a Chili's, you just have to move fast and give the customers a reason to love you.

ConsTimes are tough, so people are not going out as much. While you will make money, you will have to budget carefully so that the lean times will not break you. My store in upstate NY was a tough place to make money in January.

Advice to Senior ManagementTake some time to teach your store managers the skill of coaching. There seems to be great opportunity to coach employees rather than just disciplining them when something goes wrong.

Yes, I would recommend this company to a friend

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Server

Server (Current Employee)
Norfolk, VA

I have been working at Chili's part-time for more than a year

ProsMoney - people - food - discount - location

ConsBosses - customer service - shifts - compensation - bonus

Yes, I would recommend this company to a friend

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Fun atmosphere, good tips

Server (Former Employee)
San Jose, CA

I worked at Chili's part-time for more than a year

ProsGood tips if busy
Management helpful when needed

Conssome execution problems
relationship between cooks and servers is not friendly

Yes, I would recommend this company to a friend

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Life really does happen here

Server, Q A, Trainer, Bartender (Current Employee)
Monroe, NY

I have been working at Chili's full-time for more than 3 years

ProsAt chilis the staff works together as a big family. Everyone works as a team to make sure that our customers are happy and receive the best dining service experience possible. The hours are flexible. The managers are always encouraging and willing to help. I have multiple positions within the restaurant and that is something they really want their employees to have. I have the opportunity to make great money every week. I would say I make anywhere from $650-$900 every week depending on certain circumstances. (typical of a restaurant to be slow, poor tippers, etc..)

ConsI believe everyone should be a server for one week at least one time in their life because I deal with really rude, ignorant, stubborn, and obnoxious people everyday. So I would say only downfall is dealing with these types of cutovers. But your going to experience that in any restaurant.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Busy

Server (Former Employee)
Carrollton, TX

I worked at Chili's part-time for more than a year

ProsGood money, flexible schedule, easy uniform

ConsWork long hours and on your feet

Advice to Senior ManagementBe more understanding of school schedules

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Waitressing at Chili's

Waitress (Current Employee)
Ramsey, NJ

I have been working at Chili's part-time for more than a year

ProsIt's quick cash, customers are mostly nice, made good friends there.

ConsManagement does not respect servers. Long hours. You have to sell a certain amount of specific items or liquors and you get in trouble if you don't. Customers don't like liquor pushed on them.

Advice to Senior ManagementHave more respect and understanding.

Yes, I would recommend this company to a friend

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Server for 3 years

Server (Current Employee)
Albuquerque, NM

I have been working at Chili's part-time for more than 3 years

ProsGood flexibility if you are in school, easy to get shifts

ConsMicro management, it's a serving job.

Advice to Senior ManagementStop constantly changing expectations and ruining culture in the restaraunt

Yes, I would recommend this company to a friend

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Learn the difference between SERVER and SERVANT..

Server (Current Employee)
Lutherville Timonium, MD

I have been working at Chili's part-time for more than a year

ProsFlexible hours, friendly co-workers, benefits are available but not really worth it if you're in a tipped position. Room for growth, team work is enforced through a "team service" system.

ConsWay too lenient with guests. Guests are allowed to use expired coupons, multiple coupons for one visit, which brings the check average down resulting in less money for the servers.

Advice to Senior ManagementManagement should be more vigilant about using their discretion on a case by case basis and learn how to identify guests who repeatedly take advantage of the system because it directly effects the bottom line profit of the overall business.

Yes, I would recommend this company to a friend

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Good for a first time job.

Hostess (Current Employee)

I have been working at Chili's for less than a year

ProsHosting at Chili's is a good first time job and to get experience without it being too stressful of a job. You can work your way up the latter pretty easily if you are a hard worker.

ConsThe pay is horrible. the employees act like they are in high school and are very unprofessional. A lot of drama happens between people at Chili's.

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Glassdoor is your free inside look at Chili's reviews and ratings — including employee satisfaction and approval rating for Chili's CEO Douglas Brooks. All 417 reviews posted anonymously by Chili's employees.