Chili's Reviews

Updated September 16, 2014
Updated September 16, 2014
521 Reviews
3.3
521 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
24 Ratings

Review Highlights

Pros
  • Flexible schedule, will always try to work with you (in 40 reviews)

  • Staff are mostly friendly and mostly flexible hours (in 24 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 16 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    There was a high volume of customers and it was very fun and upbeat.
    You can make good money here.

    Cons

    As with any restaurant job it can be very stressful at times.
    Some Saturdays I worked doubles with no break from open until close.

  2.  

    Great money for the time worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  San Jose, CA
    Current Employee - Bartender in San Jose, CA

    I have been working at Chili's part-time for more than 5 years

    Pros

    You take cash home every day, quick and easy shifts.

    Cons

    Once you become a bartender, there's a lot more stress, longer hours, and for a little more money.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Lots of fun, laid back, good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender  in  Garland, TX
    Former Employee - Server/Bartender in Garland, TX

    I worked at Chili's part-time for more than 5 years

    Pros

    Corporate ran things pretty smoothly, menu doesn't change too much, people know what to expect when dining there. Laid back work atmosphere, uniforms easy to wear (not restricting, no dry cleaning or ironing needed) clientele generally easy going, good tips, can be a fun place to work if you have the right attitude.

    Cons

    Might take you a while to get prime stations like cocktail/bar area or closer. Benefits weren't that great when I worked there, but things may have changed.

    Advice to ManagementAdvice

    Watch for the hard workers and reward them with the good shifts rather than solely giving them to people who've been there longer.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Best in Casual Dining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Chili's full-time

    Pros

    Best quality of life in the industry, higher than standard compensation, outstanding benefits and a unique and fun work culture.

    Cons

    High level of complexity in meeting operational standards, vague standards for achieving promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Easy money, stressful environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Team Member  in  Searcy, AR
    Former Employee - Key Team Member in Searcy, AR

    I worked at Chili's full-time for more than 3 years

    Pros

    Very easy to make good money waiting tables. Will work with you on your schedule.

    Cons

    If management is lazy it can become a very stressful working environment.

    Advice to ManagementAdvice

    Hire people if value, don't just hire people to fill gaps.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at Chili's full-time for more than 5 years

    Pros

    Chilis is a company that cares about people and the lives of people. Flexible work hours with only 5 shifts a week as a manager. Great benifits.

    Cons

    Just like with most large companies, the work load is pretty heavy. Expectations are very high and the days are sometimes long due to the lack of manpower at times.

    Advice to ManagementAdvice

    Consider dropping business rules or at least make them within reach in order to maintain facility as well as TM satisfaction.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Very good first job in the serving industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Fairfax, VA
    Current Employee - Server in Fairfax, VA

    I have been working at Chili's full-time for more than 3 years

    Pros

    Training was fast and I was serving within a week only being 18. Hours were flexible and usually got the schedule I requested.

    Cons

    Long hours with minimal breaks. Management was always stressed with something going on. Favoritism among the staff. Chilis in our location went out of business.

    Advice to ManagementAdvice

    Offer staff ways to move up in the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    A Decent Place, People Who Cared

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    I worked at Chili's part-time for less than a year

    Pros

    The work environment was nice and positive, the people were the biggest plus. They were really kind about working around my school schedule.

    Cons

    Hard work, Iffy Shifts, and always short-saffed

    Advice to ManagementAdvice

    Hire more people, and pay them more for what they do. Yes, that costs money. But the customer services that will turn out to bring will be an excellent

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Decent place to serve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  The Woodlands, TX
    Current Employee - Server in The Woodlands, TX

    I have been working at Chili's full-time for more than a year

    Pros

    Tips can be good, depending on the area. Easy menu to learn. Table side computers can make job much easier if used right.

    Cons

    Very numbers-driven, especially during promotional period. Some promotional dishes have no sell value at all. Contests can be frustrating - no one wants a margarita with a Bud Light in it.

    Advice to ManagementAdvice

    Work harder to help interested people get promoted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Warren, MI
    Former Employee - Hostess in Warren, MI

    I worked at Chili's part-time for more than 3 years

    Pros

    My schedule was flexible during highschool.

    Cons

    The staff were mean to each other all the time. the management treated me like garbage. I came back for the summer and they basically starved me out of there. I never got any shifts.

    Advice to ManagementAdvice

    Treat your employees better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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