Chili's Reviews

Updated April 20, 2015
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3.3
692 Reviews
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Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
77 Ratings

Pros
  • Great management, flexible schedule with good support from managers (in 47 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)

Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. You better like working with people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/ToGo/Host in Orlando, FL
    Current Employee - Server/ToGo/Host in Orlando, FL

    I have been working at Chili's part-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Relatively easy work that's good for people who like to move around and usually stay busy

    Cons

    Getting cross trained can be like pulling teeth and hungry people are difficult

    Advice to Management

    Keep to your commitments and work on making fair schedules

  2. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in Dallas, TX
    Current Employee - Restaurant Manager in Dallas, TX

    I have been working at Chili's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and benefits. Lots of resources to reach out to. Brand recognition is great for resume. Vacation time is fair.

    Cons

    Schedule is tough sometimes. If you have children it can sometimes be harder closing on the late nights.

  3. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Bartender in Atlanta, GA
    Current Employee - Server/Bartender in Atlanta, GA

    I have been working at Chili's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours, good pay, very flexible schedule

    Cons

    None great place to work

    Advice to Management

    Keep up the good work

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  5. Overall, I enjoyed working at Chili's. It was a fun job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The management at Chili's was pretty great. Friendly staff and I loved being able to interact with guests daily.

    Cons

    The only problem I had was working doubles. I would come in for a few hours and then go home for a few hours and then come back. It was annoying. BUT that is the only complaint.

  6. Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's part-time

    Pros

    Most of my co workers were very friendly and nice. It was usually a fun shift and a good first job

    Cons

    There was some weird stuff with management, and it was hard serving food all the time

    Advice to Management

    I don't really have any advice that I want to give to the management at this time, most were ok to work with

  7. Excellent company to work for, as they care about their people, and are a leader in the industry with menu innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Chili's full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Quality of life and benefits

    Cons

    Changing casual dining industry, and sometimes slow to innovate with things other than menu

    Advice to Management

    Forward thinking

  8. Mixed bag, people were diverse and interesting, younger immature management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Waiter in Baton Rouge, LA
    Former Employee - Server/Waiter in Baton Rouge, LA

    I worked at Chili's full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great food discount that can be used nationwide, availability of benefits. With the right "zone partner" and kitchen crew there is plenty of money to be made.

    Cons

    Childish inexperienced managers who were ineffective leaders. Staff walked on and took advantage of them. Descriminatory remarks made by another server about guests were overlooked when I approached managers and I ended up without a job.

    Advice to Management

    Grow a set and lead. Getting rid of someone who is offended by inappropriate remarks of others isn't right. This is 2015 NOT 1955 where remarks regarding a person's skin tone or the genders of the guests is not cool.

  9. Love the people, not always the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Chili's full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working at Chili's is never boring.

    The 401k is great. They offer a 5% match on 6% invested. That's one of the best 401ks around.

    The culture is great.

    The brand is growing and doing very well.

    Cons

    Work/life balance is something that seems impossible in the restaurant industry. While they have tested some ideas in certain markets like investing in a larger management staff to accommodate more time off they have failed to roll this forward. Turnover for managers seems to remain fairly high.

    Most areas do not ever become "fully staffed" and when there is a shortage the rest of the area is called on to help cover. This means you will be away from your home for a couple of nights each month until things get back to normal.

    Career opportunities are lacking. Becoming a restaurant manager is very attainable. A general manager position is attainable if you are willing to move. Anything past that the company is stagnant. From the area director level up there is not a lot of moving pieces. That results in general managers that have been in their role for 10+ years everywhere. It's hard for these people to remain passionate about what they do when they have not been challenged in years.

    Advice to Management

    Find a way to fix work/life balance.

  10. Chili-head in Colorado Springs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Trainer/Bartender in Colorado Springs, CO
    Former Employee - Server Trainer/Bartender in Colorado Springs, CO

    I worked at Chili's full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fast paced, good support from management, empowerment and trust given by managers, quality food and drinks.

    Cons

    Servers and bartenders do a ton of side-work on the clock, paid minimum wage, so ending each shift takes forever.

    Advice to Management

    Find a way to minimize hourly work for tipped employees.

  11. Server

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    Flexible schedule, Great mangers, Clean restaurant

    Cons

    Living off tips, Customers, working, Late hours, strenuous work

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