Chili's Reviews

Updated September 28, 2014
Updated September 28, 2014
534 Reviews
3.2
534 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
30 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 36 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 17 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    service and qa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance  in  Machesney Park, IL
    Current Employee - Quality Assurance in Machesney Park, IL

    I have been working at Chili's part-time for more than 10 years

    Pros

    fun, fast-paced environment, easy to transfer and continue employment, experience many different management styles, decent income, short shifts

    Cons

    must become an excellent budgeter because there are you never know how much you'll make from shift to shift. there are also no set hours, so it can be a challenge to balance work and family life. managers often make the same money if not a little less than servers, so there's not much motivation to advance in the company

    Advice to ManagementAdvice

    promote from within...please!!! the managers I train from outside the company almost never work out for the long term! continuously return to basic training and priorities... once they begin to fall away, the "trainers" stop reinforcing these things as well, and it is a very predictable digression that is easily avoidable with preventative management- please stop assuming that everyone will continue to do things the way they're supposed to be done- in the end, even the managers seem to have forgotten.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fellow employees hold the key to you happiness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's part-time for more than 3 years

    Pros

    Great opportunities to build team working skills. Friendly atmosphere, most everyone is very willing to help when needed. Compensation determines how much you put in. You will see higher tips if you put in the work.

    Cons

    Some managers can make the job more difficult than it should be.

    Advice to ManagementAdvice

    Be friendly with your employees and your store will run more smoothly. Don't be dictators. Happy employees don't make mistakes. Happy employees make customers happy, make more money themselves, and more money for the store.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's full-time for more than 3 years

    Pros

    Chili's is a fun place to work especially if you are a server. However, it is not a great place to make good tips. The hours are very flexible and managers are very willing to work with your schedule.

    Cons

    The money was not that great. It was hard to make decent tips but that could be a factor of the location of the chili's nearest to me.

    Advice to ManagementAdvice

    I enjoyed the management that I worked with, they were flexible and accommodating to my needs.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great people and fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server  in  Greenville, NC
    Former Employee - Food Server in Greenville, NC

    I worked at Chili's full-time for more than 3 years

    Pros

    Tips are generally good, managers are awesome

    Cons

    About 10% of the clientele that come into chili's are the worst people imaginable.

    Advice to ManagementAdvice

    Don't give away so much free food.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Chesapeake, VA
    Current Employee - Server in Chesapeake, VA

    I have been working at Chili's part-time for more than a year

    Pros

    Flexible, can make good money, helpful management team

    Cons

    late hours, no benefits, can't make good money during some shifts

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fun atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    There was a high volume of customers and it was very fun and upbeat.
    You can make good money here.

    Cons

    As with any restaurant job it can be very stressful at times.
    Some Saturdays I worked doubles with no break from open until close.

  8.  

    Great coworkers, liked coming to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Los Angeles, CA
    Former Employee - Server in Los Angeles, CA

    I worked at Chili's part-time for more than 3 years

    Pros

    Great coworkers, amazing regulars, and a causal atmosphere made Chili's a great place to work.

    Cons

    Frequently changing management and corporate vision, very little opportunity to get enough hours to be considered eligible for benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great money for the time worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  San Jose, CA
    Current Employee - Bartender in San Jose, CA

    I have been working at Chili's part-time for more than 5 years

    Pros

    You take cash home every day, quick and easy shifts.

    Cons

    Once you become a bartender, there's a lot more stress, longer hours, and for a little more money.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Lots of fun, laid back, good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender  in  Garland, TX
    Former Employee - Server/Bartender in Garland, TX

    I worked at Chili's part-time for more than 5 years

    Pros

    Corporate ran things pretty smoothly, menu doesn't change too much, people know what to expect when dining there. Laid back work atmosphere, uniforms easy to wear (not restricting, no dry cleaning or ironing needed) clientele generally easy going, good tips, can be a fun place to work if you have the right attitude.

    Cons

    Might take you a while to get prime stations like cocktail/bar area or closer. Benefits weren't that great when I worked there, but things may have changed.

    Advice to ManagementAdvice

    Watch for the hard workers and reward them with the good shifts rather than solely giving them to people who've been there longer.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Best in Casual Dining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Chili's full-time

    Pros

    Best quality of life in the industry, higher than standard compensation, outstanding benefits and a unique and fun work culture.

    Cons

    High level of complexity in meeting operational standards, vague standards for achieving promotion.

    Recommends
    Positive Outlook
    Approves of CEO

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