Chili's Reviews

Updated August 28, 2015
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3.4
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Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
124 Ratings

Pros
  • Flexible Schedule and decent pay (in 47 reviews)

  • Good money if in good neighborhood (in 28 reviews)

Cons
  • long hours, working weekends stinks (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Pros and Cons

874 Employee Reviews

Sort: Popular Rating Date
  1. HORRIBLE MANAGEMENT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Fredericksburg, VA
    Current Employee - Server in Fredericksburg, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Chili's (More than 3 years)

    Pros

    Excellent Coworkers, independent job, discount even when your off the clock, fun environment, modern, you decide how much you get paid

    Cons

    HORRIBLE management, BAD kitchen (I don't feel safe eating the food from my store), ALWAYS understaffed in the heart of house therefore horrible ticket times, bad training for heart of house, large turnover rate in heart of house

    Advice to Management

    TRAIN YOUR EMPLOYEES BETTER. Our management at our store SUCKS, they are never to be seen! They hide in the office all shift and complain when we ask them for help! They choose favorites. Our district manager is the WORST, he is rude and blames everything on the employees. He asks for feedback and then proceeds to argue with the feedback given. He doesn't even know how to tip!


  2. Typical chain restaurat

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Largo, FL
    Former Employee - Line Cook in Largo, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Chili's full-time (More than 3 years)

    Pros

    Met some good friends, can make decent money if you are at the right store, have the right managers, and have the managers on your side

    Cons

    Management doesn't care, will make empty promises they have no intention on keeping, can get overwhelmingly busy because management doesn't want to run a full staff to save costs, no real advancement opportunity


  3. Lead Bartender

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Bartender in Long Beach, CA
    Former Employee - Lead Bartender in Long Beach, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Chili's full-time (More than 10 years)

    Pros

    Fun atmosphere. Always busy. Energetic staff.

    Cons

    Like any other corporation, loyalty and hard work don't mean much. Everything comes down to numbers not personable experiences.

    Advice to Management

    Pay attention. Reward hard work. Discipline Laziness.


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  5. Fun Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chili's part-time

    Pros

    I worked at Chili's in high school and it was a great job as student because I had a full schedule working nights. The environment is fun and the work is not too exhausting unless you have a closing position.

    Cons

    The general manager can make or break the job. Nobody liked our GM; she was a little off her rocker. I felt bad for the servers because one bad review could put you on a crappy shift in a crappy section.

    Advice to Management

    Don't schedule servers based on their reviews.


  6. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Chili's (More than a year)

    Pros

    The culture that cares about your feedback. They are always coming up with new menu items. You can move to any location in the U.S.

    Cons

    You work very hard. You are always moving and there is no down time. Upper management are on the buddy buddy system.


  7. Chilis Review

    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Chili's part-time (Less than a year)

    Pros

    Chilis is a very team oriented environment. The company culture allows you to collectively earn more pay by providing the highest customer service.

    Cons

    You must rely on customers for your pay. Occasionally you will not make the amount of money that you believe you deserve.

    Advice to Management

    I would push the new products more. Even if the manager believes the new products are not going to work, the company implements them for a reason.


  8. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    You can run business as your own

    Cons

    Losing Culture of people to that of focusing on just money


  9. Chain restaurant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    Pros

    $$ every shift you work pick up shifts when others feel lazy for more $

    Cons

    nights weekends are mandatory availability usually when you start

    Advice to Management

    keep it up!!


  10. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chili's full-time (More than 3 years)

    Pros

    It was a great place to work during college. I was paid above average for a casual dining server

    Cons

    Sometimes money isn't great and it is very unreliable. Some managers act like children and have favorites like it is high school.

    Advice to Management

    Managers need to be better trained and act more professional. Don't over schedule the same servers again and again and turnover won't be so high.


  11. bar manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Manager/Bar Manager in Frisco, TX
    Former Employee - Kitchen Manager/Bar Manager in Frisco, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Chili's (More than 3 years)

    Pros

    solid feedback and support from the multi-unit manager until he was let go for political reasons

    Cons

    tremendous politics that did not allow the operators to manage the units. HR politics swayed decisions that had nothing to do with operations.

    Advice to Management

    let operators do their jobs and stop letting the squeaky wheels get the grease, when your best performers just want to work, do the right thing, build the business, have fun and not be involved in the nonsense that is in our faces daily.



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