Chili's Reviews

Updated August 27, 2014
Updated August 27, 2014
509 Reviews

3.3
509 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
19 Ratings

Review Highlights

Pros
  • Flexible schedule, will always try to work with you (in 40 reviews)

  • Staff are mostly friendly and mostly flexible hours (in 24 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 16 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great coworkers horrible customer base. Terrible to no tips on most acceptable to good on few.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server  in  Humble, TX
    Current Employee - Food Server in Humble, TX

    I have been working at Chili's full-time for less than a year

    Pros

    The best reason to work at this location is the management and employees. All are welcome regardless of age or past.

    Cons

    The customer base varies so much that the tips are unpredictable and you almost always have to close to insure a profitable night.

    Advice to ManagementAdvice

    Keep the riff raff out, continue to support your staff but remember those who work the hardest and are not just the favorites or the prettiest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Lots of work, often little pay, management plays "favorites"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server  in  Thomaston, GA
    Former Employee - Food Server in Thomaston, GA

    I worked at Chili's part-time for more than a year

    Pros

    There is not many opportunities in a rural town so always busy during weekends. Brinker International invests a lot of money in innovation and training and there is always a new drink or food item to sell which keeps things from getting old. If you don't like the restaurant you are at you can always transfer anywhere in the US. Promotions happen from within.

    Cons

    Managers do not treat all employees a like. Often there is one person working and multiple people standing around watching or doing nothing. Some managers do not help employees when they need it.Team service is supposed to be the role of servers but employees rarely help each other out. GEM surveys are a priority and if you are not delivering the number of surveys the corporation thinks you should then the management will bring you in for early Sunday morning meetings to go over ways in which you can get guests to fill them out. This is especially unfair when you close on a Saturday night and go to church with your family. Also, in a small town, there are not as many people to ask and the same people do not want to continually do them. They take 10 min or more.

    Advice to ManagementAdvice

    Don't be buddies to certain employees and a boss to others. Be a mentor to everyone and practice what you preach always.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    General Manager in training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GMID  in  Hattiesburg, MS
    Former Employee - GMID in Hattiesburg, MS

    I worked at Chili's full-time for less than a year

    Pros

    insurance benefits are great but rather pricey, but the benefits pay realy well

    Cons

    the culture is un-realistic and I am sure they would be to most restaurant managers

    Advice to ManagementAdvice

    stop sending text messages and emails as your only direction to the trainee

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at Chili's full-time for more than 5 years

    Pros

    Chilis is a company that cares about people and the lives of people. Flexible work hours with only 5 shifts a week as a manager. Great benifits.

    Cons

    Just like with most large companies, the work load is pretty heavy. Expectations are very high and the days are sometimes long due to the lack of manpower at times.

    Advice to ManagementAdvice

    Consider dropping business rules or at least make them within reach in order to maintain facility as well as TM satisfaction.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server and Bartender
    Former Employee - Server and Bartender

    I worked at Chili's full-time for more than 5 years

    Pros

    Flexible schedule, easy money, not very stressful. When you have good managers, things run smoothly. If you have an emergency or get sick, there's usually no problem with calling out.

    Cons

    Can be pretty bad money, depending on the time of year and the location of the store. If management is bad, things are terrible and reflects on you to the customer.

  7.  

    MADHOUSE

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    They are willing to pay higher than almost any other restaurant

    Cons

    HOH knows more about what's going on in the kitchen than the management. They are played way to much.

    Advice to ManagementAdvice

    Hire managers from inside the company, and not just off credit scores! Employees should also be treated way better.

  8.  

    Wouldn't go back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Austin, TX
    Former Employee - Server in Austin, TX

    I worked at Chili's part-time for more than a year

    Pros

    Decent price point, a lot of bar regulars.

    Cons

    Terrible management, high turn over for employees

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Dynamic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server  in  Gainesville, FL
    Former Employee - Food Server in Gainesville, FL

    I worked at Chili's part-time for more than a year

    Pros

    Flexible scheduling at maximum pay with minimal education and experience required

    Cons

    Late hours, inconsistency of pay depending on tips

    Advice to ManagementAdvice

    Promote from within rather than hiring new members whenever possible

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Chili's is a great overall company to work for. They offer good benefits, even to part-time employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Chili's part-time for less than a year

    Pros

    The management really seems to care about their employees. Scheduling is flexible and you have the potential to earn good money. The training is thorough. Learning the menu is a must. This restaurant definitely gets busy towards the end of the week and of course on weekends. As a server I usually go into weekend shifts knowing that I'll be overwhelmed. I just try my best to "stay out of the weeds". Chili's has section partners, so you and you're partner are usually taking care of around 10-12 tables. Team work is a must to make it through a busy shift.

    Cons

    Petty bickering between employees. Reminds me of a high school atmosphere, though I'm sure this problem occurs in every job regardless of the setting. The amount of side work is ridiculous. They don't employ bussers or silverware rollers so be prepared to restock, bus your own tables, roll silverware, sweep the floors, clean table tops, and then there's your actual side work left to do.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very content

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter  in  Chelsea, MA
    Current Employee - Server/Waiter in Chelsea, MA

    I have been working at Chili's part-time for more than 5 years

    Pros

    Like a Big family ! Most the staff are amazing ! Good money to be made ( as long as u work hard ) it can be very fast paced so you have to be an energetic person that doesn't buckle under pressure 2 managers just left and 2 have come I think some good and needed changes will be made. Renee is an extremely hardworking and very caring manager. And im thankful Amanda has joined our team. Very promising.

    Cons

    Managers have come and gone too often .. But I think the 4 we have are here to stay .. And I think they are gonna be a good team

    Recommends
    Positive Outlook
    Approves of CEO

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