Chili's Reviews

Updated October 17, 2014
Updated October 17, 2014
546 Reviews
3.2
546 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
33 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 38 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 18 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's full-time

    Pros

    Service job ok for college

    Cons

    Leadership, compensation, training, hours, managers and pay is OK

  2.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Fairfax, VA
    Former Employee - Food Server in Fairfax, VA

    I worked at Chili's full-time (more than an year)

    Pros

    Food is always CONSISTENT AND TIMELY

    Cons

    People that come in usually don't tip well

    Advice to ManagementAdvice

    Pay attention to your staff

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I love working for Chili's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager
    Current Employee - Restaurant Manager

    I have been working at Chili's full-time (more than 5 years)

    Pros

    They are flexible on scheduling. Always get two weeks vacation. Benefits are there if you want them. All around solid company.

    Cons

    Long hours are rough minimum 50 hour work week for management. If you have a day you need to leave early they make you make up the hours. Insurance is really expensive.

    Advice to ManagementAdvice

    Bring some quality of life initiatives back!

    Approves of CEO
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  5.  

    The Worst Professional Working Environment Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Bloomington, IN
    Former Employee - Store Manager in Bloomington, IN

    I worked at Chili's full-time (more than an year)

    Pros

    There were no pros for working here if you have an opportunity to manage elsewhere. Starting with the GM, upper management focuses more on keeping and justifying their job that they micro manage store managers. The profit matrix is so stiff that they don't take into account outside influences on business, such as living in a college town, weather, road construction, etc.

    Cons

    Upper management has unrealistic expectations for metrics like food cost and labor yet offers no options or tools to help manage them.

    Advice to ManagementAdvice

    Trust your store managers to tell the truth about your operations as much as your GM's and hourly employees. Maybe you won't have so much turn over. Also, 55 hours a week for 40k isn't conducive to good customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I loved working here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Murrieta, CA
    Former Employee - Server in Murrieta, CA

    I worked at Chili's part-time (more than 3 years)

    Pros

    The whole crew was like a big family... very casual. Also Brinker corporation does some great things in the community!

    Cons

    Very casual usually leads to very unprofessional

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knightdale, NC
    Current Employee - Anonymous Employee in Knightdale, NC

    I have been working at Chili's

    Pros

    Fun atmosphere and really enjoyed myself.

    Cons

    Hard work.
    Long hours.
    Young workers were difficult to work with. Played too much.

    Advice to ManagementAdvice

    I liked my managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fun company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Pearland, TX
    Former Employee - Server in Pearland, TX

    I worked at Chili's part-time (more than an year)

    Pros

    Constant sales contests, flexible schedule, reliable coworkers.
    Coworkers are all friends. Go out together, soccer tournaments around thanksgiving
    charitable - raises money for St Judes every year

    Cons

    Can be a stressful environment. Huge difference in what servers with average sections get and what servers with the best section get

    Advice to ManagementAdvice

    can't think of anything. The locations I worked at had great management. (Pearland Parkway and Buffalo Speedway)

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Regardless of dedication you will go nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server, QA, Prep Cook, Hostess, To-Go in Houston, TX
    Former Employee - Server, QA, Prep Cook, Hostess, To-Go in Houston, TX

    I worked at Chili's part-time (more than an year)

    Pros

    Semi-Flexible hours. Depending of the restaurant, you could make decent money even if your managers didn't like you. Always understaffed so you'll always have plenty of hours.

    Cons

    They hire incompetent managers and promote favorites instead of dedicated and hardworking employees. Seniority will get you everywhere even if you don't work hard. Unorganized when shifting leadership. Overworks kitchen staff.

    Advice to ManagementAdvice

    You need to have a third party come in and monitor employees before choosing who to promote solely based on the store management team. Really see who is doing the work, not who the management favors. There is way to much bias at all 5 locations I've worked at around Texas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Acworth, GA
    Former Employee - Food Server in Acworth, GA

    I worked at Chili's full-time (more than an year)

    Pros

    Friendly, supportive, and helpful staff.
    Convenient online scheduling.
    Discount dining card.
    Flexible hours.
    Fast paced environment.

    Cons

    As with any restaurant job you may get out late when you work nights.
    So much silverware to roll.
    Not much to complain about, it was a great company to work for.

    Advice to ManagementAdvice

    Geat job!

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great Intro to the Working World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's full-time (more than an year)

    Pros

    My experience may not apply to everyone, but I loved working at Chili's, especially compared to other restaurants. Everything was standardized, and everyone was expected to meet that standard. My managers were pretty great for the most part. The training program prepares you for your position adequately.

    Cons

    Difficult shifts if you want to have a social life. You're either working all night or all afternoon, so your friends usually become coworkers, which may be a good or bad thing depending on who you work with. Personally, I loved my coworkers. They're like a second family. Most of us have moved on to other jobs, but we frequently make time to visit with each other.

    Recommends
    Neutral Outlook
    No opinion of CEO

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