Chili's Reviews

Updated April 23, 2015
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3.3
697 Reviews
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Chili's President Wyman Roberts
Wyman Roberts
77 Ratings

Pros
  • Great management, flexible schedule with good support from managers (in 47 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)

Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Harlingen, TX
    Current Employee - Food Server in Harlingen, TX

    I have been working at Chili's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a company that has a lot of room for growth/

    Cons

    Some times you can work long hours when closing.

  2. waitress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great atmosphere, flexible scheduling, heading in a great direction with this brand

    Cons

    GWAP (guest with a problem) is unfair. It is based on a survey that guests take on the ziosk after payment and it asks if there was a problem... A LOT of problems have to do with food correctness and how long the food took which is a problem with the kitchen not the servers and yet we still get the slack from our percentage of guests with a problem while the kitchen hears nothing of it....

    Advice to Management

    Don't have blatantly obvious favorites and hold the kitchen accountable for the GWAPs that they cause

  3. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Naples, FL
    Former Employee - Server in Naples, FL

    I worked at Chili's full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    People, staff, good food, no-brainer

    Cons

    Bad server once in while (debbie downers), but when staff is good it's great

    Advice to Management

    Don't be so campy/basic. Be cool w/the staff and they'll respect u infinitely more

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host, Expo, Food Prep, Dishwasher in Rancho Cucamonga, CA
    Former Employee - Host, Expo, Food Prep, Dishwasher in Rancho Cucamonga, CA

    I worked at Chili's full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fred food, nice people, flexible hours, opportunity.

    Cons

    Standing all day, freezer limited

    Advice to Management

    Better break area

  6. Overall positive experience with company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Bartender in South Kenosha, WI
    Current Employee - Server/Bartender in South Kenosha, WI

    I have been working at Chili's part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good pay for a temporary job. Management is flexible on scheduling. Good job to have if you are a student.

    Cons

    You lose your weekends and often evenings to work. There is no break in a typical shift. Money is not guaranteed as you rely on tips from customers.

    Advice to Management

    Hire more intelligent people.

  7. Mixed bag, people were diverse and interesting, younger immature management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Waiter in Baton Rouge, LA
    Former Employee - Server/Waiter in Baton Rouge, LA

    I worked at Chili's full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great food discount that can be used nationwide, availability of benefits. With the right "zone partner" and kitchen crew there is plenty of money to be made.

    Cons

    Childish inexperienced managers who were ineffective leaders. Staff walked on and took advantage of them. Descriminatory remarks made by another server about guests were overlooked when I approached managers and I ended up without a job.

    Advice to Management

    Grow a set and lead. Getting rid of someone who is offended by inappropriate remarks of others isn't right. This is 2015 NOT 1955 where remarks regarding a person's skin tone or the genders of the guests is not cool.

  8. Love the people, not always the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Chili's full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working at Chili's is never boring.

    The 401k is great. They offer a 5% match on 6% invested. That's one of the best 401ks around.

    The culture is great.

    The brand is growing and doing very well.

    Cons

    Work/life balance is something that seems impossible in the restaurant industry. While they have tested some ideas in certain markets like investing in a larger management staff to accommodate more time off they have failed to roll this forward. Turnover for managers seems to remain fairly high.

    Most areas do not ever become "fully staffed" and when there is a shortage the rest of the area is called on to help cover. This means you will be away from your home for a couple of nights each month until things get back to normal.

    Career opportunities are lacking. Becoming a restaurant manager is very attainable. A general manager position is attainable if you are willing to move. Anything past that the company is stagnant. From the area director level up there is not a lot of moving pieces. That results in general managers that have been in their role for 10+ years everywhere. It's hard for these people to remain passionate about what they do when they have not been challenged in years.

    Advice to Management

    Find a way to fix work/life balance.

  9. You better like working with people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/ToGo/Host in Orlando, FL
    Current Employee - Server/ToGo/Host in Orlando, FL

    I have been working at Chili's part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Relatively easy work that's good for people who like to move around and usually stay busy

    Cons

    Getting cross trained can be like pulling teeth and hungry people are difficult

    Advice to Management

    Keep to your commitments and work on making fair schedules

  10. Server

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    Flexible schedule, Great mangers, Clean restaurant

    Cons

    Living off tips, Customers, working, Late hours, strenuous work

  11. commissary manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Chef in Cairo (Egypt)
    Former Employee - Executive Chef in Cairo (Egypt)

    I worked at Chili's full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Before casting off your real-estate albatross, carefully weigh the pros and cons.

    Cons

    Each technology has its pros and cons, and each must be a part of any conversation about literacy and learning.

    Advice to Management

    Set clear standards for your team

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