Chili's Reviews

Updated October 31, 2014
Updated October 31, 2014
554 Reviews
3.2
554 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
35 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 39 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 19 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    Great people to work with! Managers listen to your thoughts on things before they make a decision.

    Cons

    Only get about 15-20 hours a week unless you work in multiple areas.

  2.  

    Good atmosphere, dishonest managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Chili's

    Pros

    Good shifts, decent training for new servers, good discount on food, and good benefits.

    Cons

    Managers do not know how to manage, understaffed and over worked, not the greatest communication between management and workers.

    No opinion of CEO
  3.  

    working in nazi germany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Ottawa, IL
    Former Employee - Server in Ottawa, IL

    I worked at Chili's full-time (more than 5 years)

    Pros

    co workes and money the regulars

    Cons

    poor management. playing favorites too much work no credit, turn over horrible

    Advice to ManagementAdvice

    learn how to recognize good workers not people who kiss butt

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in San Antonio, TX
    Current Employee - Hostess in San Antonio, TX

    I have been working at Chili's part-time (less than an year)

    Pros

    Fun environment, easy money, brinker is a great company to work for

    Cons

    No bussers, managers expect you to do everything all at once and you can't even stop to breathe, if you start out not serving you have no hope of moving up

    Advice to ManagementAdvice

    Don't lie to your employees to keep them working for you, help out once in a while

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Stress Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Partner
    Current Employee - Managing Partner

    I have been working at Chili's full-time (more than 8 years)

    Pros

    The pay is not bad

    Cons

    Chili's has become a productivity factory. The name of the game is cut labor, cut food cost and hold everyone "accountable". Sounds nice but the pressure to achieve company goals has created a culture of fraud. Many GM's are gaming the system through inventory fraud, survey fraud, questionable labor practices, etc. This is much more widespread than the company acknowledges and will blow up in their face someday. The health insurance is sub-standard

    Advice to ManagementAdvice

    Stop turning a blind eye towards the practices of some of your AD's and GM's. Most are hardworking and trying to do the right thing, but too many are going over the line and being rewarded for it. I once had an AD tell me that to get ahead in life, you had to do what was necessary, even if it meant cheating a little bit "like Lance Armstrong". That's not acceptable.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Chilis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FOH Manager in Abilene, TX
    Former Employee - FOH Manager in Abilene, TX

    I worked at Chili's full-time (more than an year)

    Pros

    Great culture! Great place to work

    Cons

    Hours didn't work when I had a kiddo and my husband was out of town a lot. Not Chilis fault just my personal situation

    Advice to ManagementAdvice

    Na

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work while in high school/college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Greenwood, SC
    Current Employee - Food Server in Greenwood, SC

    I have been working at Chili's part-time (more than an year)

    Pros

    flexible schedule, outgoing staff, easy money

    Cons

    tiring, working late hours, dealing with dirty dishes/people's food

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    I just started about two weeks ago and I can honestly already say I love my job!

    Current Employee - Hostess in Winston-Salem, NC
    Current Employee - Hostess in Winston-Salem, NC

    I have been working at Chili's part-time (less than an year)

    Pros

    Great management, great environment. Most of my coworkers are extremely friendly and we work great as a team. Since I've started, we've been pretty busy almost every day that I work so I'm not easily bored. The food is delicious and the customers are super friendly!

    Cons

    servers take forever to bus their tables, so it makes the hosts job harder. A couple of my fellow hostesses are lazy and just stand at the host stand and never actually seat customers or wipe off tables so I'm stuck running around the restaurant trying to seat loads of customers on my own.

    Advice to ManagementAdvice

    Make sure that all employees are doing an equal share of work throughout the day/night so that all the pressure to keep up with the crowd isn't on one single person.

    Recommends
  10.  

    easy money but unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Chili's part-time (more than an year)

    Pros

    great environment, easy money and helps gain better communication skills.

    Cons

    if you are not patient and can not handle multi-taking and dealing with unhappy costumers then this is not the job for you

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's full-time

    Pros

    Service job ok for college

    Cons

    Leadership, compensation, training, hours, managers and pay is OK

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