Chili's Reviews

Updated October 22, 2014
Updated October 22, 2014
551 Reviews
3.3
551 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
34 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 38 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 19 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Chilis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FOH Manager in Abilene, TX
    Former Employee - FOH Manager in Abilene, TX

    I worked at Chili's full-time (more than an year)

    Pros

    Great culture! Great place to work

    Cons

    Hours didn't work when I had a kiddo and my husband was out of town a lot. Not Chilis fault just my personal situation

    Advice to ManagementAdvice

    Na

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work while in high school/college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Greenwood, SC
    Current Employee - Food Server in Greenwood, SC

    I have been working at Chili's part-time (more than an year)

    Pros

    flexible schedule, outgoing staff, easy money

    Cons

    tiring, working late hours, dealing with dirty dishes/people's food

    Recommends
    Positive Outlook
  3.  

    I just started about two weeks ago and I can honestly already say I love my job!

    Current Employee - Hostess in Winston-Salem, NC
    Current Employee - Hostess in Winston-Salem, NC

    I have been working at Chili's part-time (less than an year)

    Pros

    Great management, great environment. Most of my coworkers are extremely friendly and we work great as a team. Since I've started, we've been pretty busy almost every day that I work so I'm not easily bored. The food is delicious and the customers are super friendly!

    Cons

    servers take forever to bus their tables, so it makes the hosts job harder. A couple of my fellow hostesses are lazy and just stand at the host stand and never actually seat customers or wipe off tables so I'm stuck running around the restaurant trying to seat loads of customers on my own.

    Advice to ManagementAdvice

    Make sure that all employees are doing an equal share of work throughout the day/night so that all the pressure to keep up with the crowd isn't on one single person.

    Recommends
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  5.  

    easy money but unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Chili's part-time (more than an year)

    Pros

    great environment, easy money and helps gain better communication skills.

    Cons

    if you are not patient and can not handle multi-taking and dealing with unhappy costumers then this is not the job for you

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's full-time

    Pros

    Service job ok for college

    Cons

    Leadership, compensation, training, hours, managers and pay is OK

  7.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Fairfax, VA
    Former Employee - Food Server in Fairfax, VA

    I worked at Chili's full-time (more than an year)

    Pros

    Food is always CONSISTENT AND TIMELY

    Cons

    People that come in usually don't tip well

    Advice to ManagementAdvice

    Pay attention to your staff

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    I love working for Chili's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager
    Current Employee - Restaurant Manager

    I have been working at Chili's full-time (more than 5 years)

    Pros

    They are flexible on scheduling. Always get two weeks vacation. Benefits are there if you want them. All around solid company.

    Cons

    Long hours are rough minimum 50 hour work week for management. If you have a day you need to leave early they make you make up the hours. Insurance is really expensive.

    Advice to ManagementAdvice

    Bring some quality of life initiatives back!

    Approves of CEO
  9.  

    The Worst Professional Working Environment Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Bloomington, IN
    Former Employee - Store Manager in Bloomington, IN

    I worked at Chili's full-time (more than an year)

    Pros

    There were no pros for working here if you have an opportunity to manage elsewhere. Starting with the GM, upper management focuses more on keeping and justifying their job that they micro manage store managers. The profit matrix is so stiff that they don't take into account outside influences on business, such as living in a college town, weather, road construction, etc.

    Cons

    Upper management has unrealistic expectations for metrics like food cost and labor yet offers no options or tools to help manage them.

    Advice to ManagementAdvice

    Trust your store managers to tell the truth about your operations as much as your GM's and hourly employees. Maybe you won't have so much turn over. Also, 55 hours a week for 40k isn't conducive to good customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I loved working here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Murrieta, CA
    Former Employee - Server in Murrieta, CA

    I worked at Chili's part-time (more than 3 years)

    Pros

    The whole crew was like a big family... very casual. Also Brinker corporation does some great things in the community!

    Cons

    Very casual usually leads to very unprofessional

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knightdale, NC
    Current Employee - Anonymous Employee in Knightdale, NC

    I have been working at Chili's

    Pros

    Fun atmosphere and really enjoyed myself.

    Cons

    Hard work.
    Long hours.
    Young workers were difficult to work with. Played too much.

    Advice to ManagementAdvice

    I liked my managers.

    Recommends
    Positive Outlook
    No opinion of CEO

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