Chili's

  www.chilis.com
  www.chilis.com

Chili's Reviews

Updated December 16, 2014
Updated December 16, 2014
589 Reviews
3.4
589 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
48 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 47 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    It's a job. An insecure one, but a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Apopka, FL
    Former Employee - Server in Apopka, FL

    I worked at Chili's part-time (less than an year)

    Pros

    You make money based on how well your customer service skills are, as is with any hospitality job. There are small incentive programs that make work more fun, and the service staff is comprised of very awesome people. I would recommend this job to someone that has previous hospitality experience.

    Cons

    Poor training. New hires with minimal to no hospitality experience never made it longer than two months. The training program appears to have been designed thoughtfully with a fun and humorous tone to help new hires, but becomes complex and confusing, making it difficult for new hires to grasp, especially when it is administered by unconcerned servers/ bartenders that want to rush through the steps and get back to their jobs. Also, the menu is constantly changing, constantly making the older menus and training guides outdated. This makes it confusing for a new hire who is learning about old sandwiches that are not on the menu anymore, instead of learning about the new ones that are. Management seems to be more involved with checking on tables for negativity to throw at the employees, than spending time with them engaging, encouraging, teaching, training, and developing. Also, management is quick to let employees go without necessary documentation (i.e. counseling, written notices, suspension, etc.) which may hurt one day when you find an employee intelligent and determined enough to seek legal advice about being improperly terminated after one year of employment without any prior counseling.

    Advice to ManagementAdvice

    Become more involved with your staff and ensure that training is completely understood by new hires, and everyone is in sync with current menu items and promotions, without being too critical if they don't know everything on the second day. Remember, you're going to be questionable and stressed out jumping out of a plane, if you're not completely sure of how to use the parachute.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Tough hours, great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Rancho Cordova, CA
    Current Employee - Assistant Manager in Rancho Cordova, CA

    I have been working at Chili's full-time (more than 3 years)

    Pros

    Decent Salrary, and Bonus structure

    Cons

    long hours, working weekends stinks

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    GM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Chili's

    Pros

    Great place to work as long as you get scgeduled

    Cons

    To many changes that don't fit the concept

    Advice to ManagementAdvice

    Fire the nonproducers

    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Auburn, AL
    Former Employee - Server in Auburn, AL

    I worked at Chili's full-time (more than 3 years)

    Pros

    good boss and people. Customers are fun. Takes almost no time to learn the menu and the tips are decent

    Cons

    menu changes quite often. Stays open later than most restaurants. Hard to upsell. Sometimes have to work without busser, food runner, and host

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Learn all you can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Stockton, CA
    Current Employee - Line Cook in Stockton, CA

    I have been working at Chili's full-time (less than an year)

    Pros

    + $0.50 for every new station you learn, but you have to perfect it.

    Cons

    It's a kitchen job. If you don't have the personality for it, don't do it.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Overall good, although a TON of change at above restaurant level leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Partner
    Current Employee - Managing Partner

    I have been working at Chili's full-time (more than 10 years)

    Pros

    Just a great company to work for. I have had a great 10+ year job that has allowed me to meet a ton of people. The pay is good, the company has a good work life ratio on paper (more on that in the cons) and for the most part, upper leadership are top notch PEOPLE, not just bosses.

    Cons

    Occasional disconnect at AD level. That is the biggest issue I have had. Work life separation is non existent to some of them. Phone calls on days off when your restaurant is running great numbers. I would ALMOST understand the harassment if you were under performing, but some of them can't leave their GMP team be. Almost like they are looking to try to push you out.

    Advice to ManagementAdvice

    Better vetting of AD level position. Yes, results matter, but not at the expense of the company culture.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Chino Hills, CA
    Former Employee - Server in Chino Hills, CA

    I worked at Chili's part-time (more than an year)

    Pros

    fun and profitable job that still allowed me to go to class and study and be successful; very fast paced and upbeat environment

    Cons

    rude customers and long hours

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's part-time (more than 5 years)

    Pros

    Accommodating scheduling.
    Fun environment
    Employees that become fast friends.
    Good to great tips.
    Management that understands what it's like to go through a "dinner rush" and is there to help you when things get tough.
    Great benefits for part-time employees like 50% meals!
    Flexible work schedule
    Overall an incredibly fun work experience

    Cons

    Outside of the occasional BAD tipper, nothing to complain about.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    No Title

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Bartender in Venice, FL
    Current Employee - Server/Bartender in Venice, FL

    I have been working at Chili's full-time (more than 5 years)

    Pros

    Flexible Schedule and decent pay.

    Cons

    the overall job gets boring after a while and the restaurant life will drain you physically and emotionally.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Wonderful!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    Great people to work with! Managers listen to your thoughts on things before they make a decision.

    Cons

    Only get about 15-20 hours a week unless you work in multiple areas.

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