Chili's Reviews

Updated October 31, 2014
Updated October 31, 2014
556 Reviews
3.2
556 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
35 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 39 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 19 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fellow employees hold the key to you happiness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's part-time (more than 3 years)

    Pros

    Great opportunities to build team working skills. Friendly atmosphere, most everyone is very willing to help when needed. Compensation determines how much you put in. You will see higher tips if you put in the work.

    Cons

    Some managers can make the job more difficult than it should be.

    Advice to ManagementAdvice

    Be friendly with your employees and your store will run more smoothly. Don't be dictators. Happy employees don't make mistakes. Happy employees make customers happy, make more money themselves, and more money for the store.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's full-time (more than 3 years)

    Pros

    Chili's is a fun place to work especially if you are a server. However, it is not a great place to make good tips. The hours are very flexible and managers are very willing to work with your schedule.

    Cons

    The money was not that great. It was hard to make decent tips but that could be a factor of the location of the chili's nearest to me.

    Advice to ManagementAdvice

    I enjoyed the management that I worked with, they were flexible and accommodating to my needs.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great people and fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Greenville, NC
    Former Employee - Food Server in Greenville, NC

    I worked at Chili's full-time (more than 3 years)

    Pros

    Tips are generally good, managers are awesome

    Cons

    About 10% of the clientele that come into chili's are the worst people imaginable.

    Advice to ManagementAdvice

    Don't give away so much free food.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Chesapeake, VA
    Current Employee - Server in Chesapeake, VA

    I have been working at Chili's part-time (more than an year)

    Pros

    Flexible, can make good money, helpful management team

    Cons

    late hours, no benefits, can't make good money during some shifts

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    There was a high volume of customers and it was very fun and upbeat.
    You can make good money here.

    Cons

    As with any restaurant job it can be very stressful at times.
    Some Saturdays I worked doubles with no break from open until close.

  7.  

    Great coworkers, liked coming to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Los Angeles, CA
    Former Employee - Server in Los Angeles, CA

    I worked at Chili's part-time (more than 3 years)

    Pros

    Great coworkers, amazing regulars, and a causal atmosphere made Chili's a great place to work.

    Cons

    Frequently changing management and corporate vision, very little opportunity to get enough hours to be considered eligible for benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great money for the time worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in San Jose, CA
    Current Employee - Bartender in San Jose, CA

    I have been working at Chili's part-time (more than 5 years)

    Pros

    You take cash home every day, quick and easy shifts.

    Cons

    Once you become a bartender, there's a lot more stress, longer hours, and for a little more money.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Stress Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Partner
    Current Employee - Managing Partner

    I have been working at Chili's full-time (more than 8 years)

    Pros

    The pay is not bad

    Cons

    Chili's has become a productivity factory. The name of the game is cut labor, cut food cost and hold everyone "accountable". Sounds nice but the pressure to achieve company goals has created a culture of fraud. Many GM's are gaming the system through inventory fraud, survey fraud, questionable labor practices, etc. This is much more widespread than the company acknowledges and will blow up in their face someday. The health insurance is sub-standard

    Advice to ManagementAdvice

    Stop turning a blind eye towards the practices of some of your AD's and GM's. Most are hardworking and trying to do the right thing, but too many are going over the line and being rewarded for it. I once had an AD tell me that to get ahead in life, you had to do what was necessary, even if it meant cheating a little bit "like Lance Armstrong". That's not acceptable.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    working in nazi germany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Ottawa, IL
    Former Employee - Server in Ottawa, IL

    I worked at Chili's full-time (more than 5 years)

    Pros

    co workes and money the regulars

    Cons

    poor management. playing favorites too much work no credit, turn over horrible

    Advice to ManagementAdvice

    learn how to recognize good workers not people who kiss butt

    Doesn't Recommend
    Negative Outlook
  11.  

    Lots of fun, laid back, good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Garland, TX
    Former Employee - Server/Bartender in Garland, TX

    I worked at Chili's part-time (more than 5 years)

    Pros

    Corporate ran things pretty smoothly, menu doesn't change too much, people know what to expect when dining there. Laid back work atmosphere, uniforms easy to wear (not restricting, no dry cleaning or ironing needed) clientele generally easy going, good tips, can be a fun place to work if you have the right attitude.

    Cons

    Might take you a while to get prime stations like cocktail/bar area or closer. Benefits weren't that great when I worked there, but things may have changed.

    Advice to ManagementAdvice

    Watch for the hard workers and reward them with the good shifts rather than solely giving them to people who've been there longer.

    Recommends
    Neutral Outlook
    Approves of CEO

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