Chili's

www.chilis.com

Chili's Reviews

Updated January 26, 2015
Updated January 26, 2015
628 Reviews
3.3
628 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
60 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 47 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    What you'd expect, Plus horrible GM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Woodbury, MN
    Former Employee - Server in Woodbury, MN

    I worked at Chili's part-time (more than 3 years)

    Pros

    Tips, good coworkers, easy opportunities for advancement.

    Cons

    GM is terrible, the management techniques leave much to be desired. Being a national company they can't tailor it to each location so popular items get removed and unpopular aspects of the menu are heavily encouraged to be pushed on people.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Restaurant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in Greensboro, NC
    Current Employee - Restaurant Manager in Greensboro, NC

    I have been working at Chili's

    Pros

    Quality of life. Annual Raises. Bonuses. Upper management's level of engagement. Innovation.

    Cons

    Managers work too many positions and are way to hands on. Just as much time catering to team members as the guest. Too much change in menu, initiatives and procedures and recipes.

    Advice to ManagementAdvice

    Stop catering to team members and focus more on guest. Managers should supervise and be less hands on. Quit changing everything so often.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    typical corporate restraurant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    good people, quick cash, easy money

    Cons

    crazy guests, changing management, and revaolving door

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Working with Chili's in Braintree was not a good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host in Braintree, MA
    Current Employee - Host in Braintree, MA

    I have been working at Chili's

    Pros

    The position was very easy. I didn't have to do much at all. Lots of standing around and the shifts weren't very long. They were about 6hrs maximum.

    Cons

    Management was very unfair. They played favorites especially when it came to scheduling. They were very inconsiderate and talked down upon their employees quite frequently.

    Advice to ManagementAdvice

    Hosting is not rocket science. Don't tell me how to do my job.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Stafford, VA
    Former Employee - Assistant Manager in Stafford, VA

    I worked at Chili's full-time (more than a year)

    Pros

    Great staff and environment

    Cons

    Senior management was unclear with direction and review

    Recommends
    Neutral Outlook
  7.  

    Simple Serving Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    easy cash in hand, ability to transfer locations with ease

    Cons

    management puts a huge emphasis on "ziosks" which not only confuse customers, but make an extremely simple job much harder

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great people, but the direction is like following a broken compass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Waterbury, CT
    Current Employee - Manager in Waterbury, CT

    I have been working at Chili's full-time (more than 3 years)

    Pros

    Fast paced, energy driven, guest oriented, team oriented, goal oriented. Upgraded softwares for accuracy in metrics, new technology coming down the pipeline

    Cons

    Too much change too quickly, misguided change of culture, the hours, certain constraints that make you feel like an hourly employee

    Advice to ManagementAdvice

    Take care of management, they'll take care of hourly, and they will take care of guests. What's the first egg? Seems like you forgot

    Doesn't Recommend
    Neutral Outlook
  9.  

    Prep cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    Friendly environment and descent schedule

    Cons

    Hours and management are horrible

    Recommends
    No opinion of CEO
  10.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Phoenix, AZ
    Current Employee - Food Server in Phoenix, AZ

    I have been working at Chili's

    Pros

    Fun friendly atmosphere, great tips, great training, family oriented, good scheduling

    Cons

    Can't think of anything negative to say

    Advice to ManagementAdvice

    more one on one time with employees

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Chili's

    Pros

    Great atmosphere, team oriented, flexible schedule

    Cons

    micromanaged, low morale, poor accountability,

    Advice to ManagementAdvice

    get more feedback from employees

    Recommends
    Neutral Outlook
    Approves of CEO

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