Chili's Reviews

Updated October 22, 2014
Updated October 22, 2014
551 Reviews
3.2
551 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
34 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 38 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 19 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Chili's full-time (more than 3 years)

    Pros

    Chili's is a fun place to work especially if you are a server. However, it is not a great place to make good tips. The hours are very flexible and managers are very willing to work with your schedule.

    Cons

    The money was not that great. It was hard to make decent tips but that could be a factor of the location of the chili's nearest to me.

    Advice to ManagementAdvice

    I enjoyed the management that I worked with, they were flexible and accommodating to my needs.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great people and fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Greenville, NC
    Former Employee - Food Server in Greenville, NC

    I worked at Chili's full-time (more than 3 years)

    Pros

    Tips are generally good, managers are awesome

    Cons

    About 10% of the clientele that come into chili's are the worst people imaginable.

    Advice to ManagementAdvice

    Don't give away so much free food.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Chesapeake, VA
    Current Employee - Server in Chesapeake, VA

    I have been working at Chili's part-time (more than an year)

    Pros

    Flexible, can make good money, helpful management team

    Cons

    late hours, no benefits, can't make good money during some shifts

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fun atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    There was a high volume of customers and it was very fun and upbeat.
    You can make good money here.

    Cons

    As with any restaurant job it can be very stressful at times.
    Some Saturdays I worked doubles with no break from open until close.

  6.  

    Great coworkers, liked coming to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Los Angeles, CA
    Former Employee - Server in Los Angeles, CA

    I worked at Chili's part-time (more than 3 years)

    Pros

    Great coworkers, amazing regulars, and a causal atmosphere made Chili's a great place to work.

    Cons

    Frequently changing management and corporate vision, very little opportunity to get enough hours to be considered eligible for benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great money for the time worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in San Jose, CA
    Current Employee - Bartender in San Jose, CA

    I have been working at Chili's part-time (more than 5 years)

    Pros

    You take cash home every day, quick and easy shifts.

    Cons

    Once you become a bartender, there's a lot more stress, longer hours, and for a little more money.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Lots of fun, laid back, good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Garland, TX
    Former Employee - Server/Bartender in Garland, TX

    I worked at Chili's part-time (more than 5 years)

    Pros

    Corporate ran things pretty smoothly, menu doesn't change too much, people know what to expect when dining there. Laid back work atmosphere, uniforms easy to wear (not restricting, no dry cleaning or ironing needed) clientele generally easy going, good tips, can be a fun place to work if you have the right attitude.

    Cons

    Might take you a while to get prime stations like cocktail/bar area or closer. Benefits weren't that great when I worked there, but things may have changed.

    Advice to ManagementAdvice

    Watch for the hard workers and reward them with the good shifts rather than solely giving them to people who've been there longer.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Best in Casual Dining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Chili's full-time

    Pros

    Best quality of life in the industry, higher than standard compensation, outstanding benefits and a unique and fun work culture.

    Cons

    High level of complexity in meeting operational standards, vague standards for achieving promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Easy money, stressful environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Team Member in Searcy, AR
    Former Employee - Key Team Member in Searcy, AR

    I worked at Chili's full-time (more than 3 years)

    Pros

    Very easy to make good money waiting tables. Will work with you on your schedule.

    Cons

    If management is lazy it can become a very stressful working environment.

    Advice to ManagementAdvice

    Hire people if value, don't just hire people to fill gaps.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    The Worst Professional Working Environment Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Bloomington, IN
    Former Employee - Store Manager in Bloomington, IN

    I worked at Chili's full-time (more than an year)

    Pros

    There were no pros for working here if you have an opportunity to manage elsewhere. Starting with the GM, upper management focuses more on keeping and justifying their job that they micro manage store managers. The profit matrix is so stiff that they don't take into account outside influences on business, such as living in a college town, weather, road construction, etc.

    Cons

    Upper management has unrealistic expectations for metrics like food cost and labor yet offers no options or tools to help manage them.

    Advice to ManagementAdvice

    Trust your store managers to tell the truth about your operations as much as your GM's and hourly employees. Maybe you won't have so much turn over. Also, 55 hours a week for 40k isn't conducive to good customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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