Chili's Reviews

Updated September 11, 2014
Updated September 11, 2014
519 Reviews
3.3
519 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
23 Ratings

Review Highlights

Pros
  • Flexible schedule, will always try to work with you (in 40 reviews)

  • Staff are mostly friendly and mostly flexible hours (in 24 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 16 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Eagle Pass, TX
    Former Employee - Server in Eagle Pass, TX

    I worked at Chili's part-time for less than a year

    Pros

    Managers are very flexible and willing to work with your schedule. If you are outgoing and treat your customers well, tips are really good!! Great environment!

    Cons

    The night shifts can be done pretty late. Not all customers are nice and respectful.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Worst/Best Job I Ever Had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server, TOGO, QA  in  Marble Falls, TX
    Current Employee - Server, TOGO, QA in Marble Falls, TX

    I have been working at Chili's full-time for more than a year

    Pros

    My fellow Chiliheads were amazing. I am not including Management in this comment. The staff is super connected and when the restaurant was slammed we all pulled together. The money I made on the floor was decent enough, since the location I worked at had a deck with lakeside views.

    Cons

    Management was the worst. If the scheduling manager didn't want to sleep with you, or you weren't his favorite, you were screwed. I started out as a server and when the girl who mainly did TO-GO for the lunch shift was fired, I was transferred to her position without my permission. Not only did I take a HUGE cut in pay (I went from 15-18 an hour to 9.50) I was denied to pick up any serving shifts except the one a month Daddy Daughter Night which only made me around 30$. I was told that the transfer was temporary one month- two tops. FOUR months later I was begging for my job back, the one I was hired for. Needless to say I was denied repeatedly. I was told that there were no server positions available. A week later they hired two new servers. My GM did NOTHING during this entire process. This is by far THE WORST JOB I have ever had.

    Advice to ManagementAdvice

    Take care of your loyal employees Don't hide in the office when the kitchen is crashing. Don't allow your senior staff to get away with everything, even if you have snapped thier thong or licked chocolate off of thier arms. On that note, choose a better management staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    a great place to work

    Cons

    a great place to work

    Recommends
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  5.  

    Very beneficial learning experience in the corporate food industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server, Quality Insurance, Key  in  Jonesboro, AR
    Former Employee - Server, Quality Insurance, Key in Jonesboro, AR

    I worked at Chili's full-time for more than 3 years

    Pros

    I enjoyed the stability and always having answer to any question. The pos systems had a button for everything and was very organized and easy to grasp. If you're a responsible employee it's easy to move up.

    Cons

    It was hard to find good employees to stick around considering it was a college town. Managers don't seem to last long. I saw a lot of them get fired in abrupt ways. I worked there for almost 5 years and when I left there were no managers there that had been there since they opened. Managers work long hours and rarely got to see their children.

    Advice to ManagementAdvice

    Keep staff excited to come to work. Set goals and give prizes. Stay on them about sales in a positive way. If you're going to ask someone to do something make sure you are capable of doing it. Micromanagement made employees irate. Be respectful and try to mentor them into moving up with Brinker. That kept a lot of employees around.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Perfect Starting Server Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    Gain great experience and training if you want to advance in the restaurant industry.

    Cons

    Hard work and stressful sometimes, but well worth it.

    Advice to ManagementAdvice

    Keep up the great work!

  7.  

    Great Money if you're in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/To-go/QA/Host  in  Bastrop, TX
    Current Employee - Server/To-go/QA/Host in Bastrop, TX

    I have been working at Chili's full-time for more than a year

    Pros

    If there are limited restaurants in your area and high traffic you're likely to get a good amount of customers, equaling out to good tips.

    There are plenty of positions so you shouldn't be afraid of not enough hours, I personally held just about every front of house position as possible.

    They were also very good at giving you the days off that you wanted.

    Cons

    However bigger cities mean bigger competition, who's gonna want to eat at a chili's when there are dozens other places? We were regularly short staffed, making it a bit too stressful for my taste, I didn't know when I would have to work harder to make up for other people.

    Advice to ManagementAdvice

    They weren't together, at several times I heard them each tell me something different about an issue. Some managers would tell me to completely forget what another had said, every now and then even overriding the general manager.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good part-time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Crystal Lake, IL
    Former Employee - Hostess in Crystal Lake, IL

    I worked at Chili's part-time for more than a year

    Pros

    Managers take responsibility for mishappenings, easy job if you're organized and good at time-management

    Cons

    Guests feel entitled to talk down to restaurant staff at times.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A place to make quick cash

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's full-time for more than 3 years

    Pros

    cash everyday, can take time of when requested and can change shifts if not able to make it at last minute.

    Cons

    They don't reward the hard working individuals,

    Advice to ManagementAdvice

    Acknowledge those that work hard and follow the rules

    Doesn't Recommend
    Neutral Outlook
  10.  

    Great company to work for... they just dont admire there hard working employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Thomaston, GA
    Current Employee - Server in Thomaston, GA

    I have been working at Chili's full-time for more than a year

    Pros

    Good money, great co-workers, handles problems effectively

    Cons

    i cant speak on every chilis but 0890 is horrible at moving people up unless you snitch on people or brown nose the hell out of the managers. They are not caring when it comes to emergencies and honestly i think they run a bad business when it comes to putting in your two weeks, your better off walking out then trying to work a two weeks. They managers never write up bar tenders or back of house but love to write servers up if someone is wrong with food or bar drinks take too long. BTW bar drinks at chilis average 10-15 minutes

    Advice to ManagementAdvice

    Move up the servers that are knowledgeable. Don't make a server a trainer if they cant even close the restaurant by them selves. and be more sympathetic when it comes to family issues instead of acting like you dont give a flip. oh and my advice to corporate tell managers to quit letting certain servers dont their own voids and comps and making other servers wait 20 minutes. oh and get off your butts at 0890 and do your job!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Used to be a better company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter  in  Frisco, TX
    Current Employee - Server/Waiter in Frisco, TX

    I have been working at Chili's part-time for more than 5 years

    Pros

    quick money and easy job

    Cons

    dealing in low level food service and low ticket prices, so lower tips than other restaurants

    Advice to ManagementAdvice

    not much they can do, its corporate calling all the shots

    Recommends
    Neutral Outlook

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