Chili's Reviews

Updated October 22, 2014
Updated October 22, 2014
551 Reviews
3.3
551 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
34 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 38 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 19 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    Servers are friendly, atmosphere is very positive with great employee discount. Hourly wage was okay

    Cons

    Lack of training. The head manager was rude and did not treat employees well.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Chili's allows a large potential to make money after working your way to prime shifts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Team Member in Auburn Hills, MI
    Current Employee - Key Team Member in Auburn Hills, MI

    I have been working at Chili's full-time (more than an year)

    Pros

    Make a large sum of money in a low budget sit down restaurant. Low turnover because of Oz Principles. Very hard to lose your job here. Even if you are very bad at it.

    Cons

    Manager promotions are encouraged from within but typically poor workers will be rushed along for political reasons. Good skilled workers can wait a long time to get their turn. Workers are used until they either speak up and demand better for themselves. Many people have been walked over for a long time at most locations.

    Advice to ManagementAdvice

    Bonuses are almost impossible to obtain at most stores. If you are an old school manager and do not promote driving numbers and getting results then you will be practically invisible no matter what your level of people skills and professionalism may be. It is more of a sales job than a hospitality job. Values seem to flip flop to current trends and fads.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Very good first job in the serving industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Fairfax, VA
    Current Employee - Server in Fairfax, VA

    I have been working at Chili's full-time (more than 3 years)

    Pros

    Training was fast and I was serving within a week only being 18. Hours were flexible and usually got the schedule I requested.

    Cons

    Long hours with minimal breaks. Management was always stressed with something going on. Favoritism among the staff. Chilis in our location went out of business.

    Advice to ManagementAdvice

    Offer staff ways to move up in the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Long hours and a lot of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in Lake Worth, FL
    Former Employee - Restaurant Manager in Lake Worth, FL

    I worked at Chili's full-time (more than 8 years)

    Pros

    It can be a great and fun place to work. The employees and culture is great.

    Cons

    The AD's turn a blind eye the the obvious as long as the numbers look great. Inaccurate inventory practices and too much fraternizing with employees seems to get managers promoted...

    Advice to ManagementAdvice

    Spend a little more quality time with your managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A Decent Place, People Who Cared

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    I worked at Chili's part-time (less than an year)

    Pros

    The work environment was nice and positive, the people were the biggest plus. They were really kind about working around my school schedule.

    Cons

    Hard work, Iffy Shifts, and always short-saffed

    Advice to ManagementAdvice

    Hire more people, and pay them more for what they do. Yes, that costs money. But the customer services that will turn out to bring will be an excellent

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent place to serve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in The Woodlands, TX
    Current Employee - Server in The Woodlands, TX

    I have been working at Chili's full-time (more than an year)

    Pros

    Tips can be good, depending on the area. Easy menu to learn. Table side computers can make job much easier if used right.

    Cons

    Very numbers-driven, especially during promotional period. Some promotional dishes have no sell value at all. Contests can be frustrating - no one wants a margarita with a Bud Light in it.

    Advice to ManagementAdvice

    Work harder to help interested people get promoted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Warren, MI
    Former Employee - Hostess in Warren, MI

    I worked at Chili's part-time (more than 3 years)

    Pros

    My schedule was flexible during highschool.

    Cons

    The staff were mean to each other all the time. the management treated me like garbage. I came back for the summer and they basically starved me out of there. I never got any shifts.

    Advice to ManagementAdvice

    Treat your employees better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    The one in Tulare Ca is not a very good place work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook in Tulare, CA
    Former Employee - Prep Cook in Tulare, CA

    I worked at Chili's part-time (less than an year)

    Pros

    The menu is really easy to learn.

    Cons

    The employees that have been there a long time wouldn't train anyone. No one would train in English.

    Advice to ManagementAdvice

    Re-think your training staff. To save money I would close the place. They are paying out more then they are bringing in

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Horrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's part-time (more than an year)

    Pros

    Worked here because I was in college

    Cons

    Challenges? Where to start coworkers would drink on the job, drop customers food on the floor and still serve it, and managers don't listen to their employees/ have favorites.

    Advice to ManagementAdvice

    Make sure your employees don't drink on the job, treat all employees fairly and respectfully.

  11.  

    Great coworkers horrible customer base. Terrible to no tips on most acceptable to good on few.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Humble, TX
    Current Employee - Food Server in Humble, TX

    I have been working at Chili's full-time (less than an year)

    Pros

    The best reason to work at this location is the management and employees. All are welcome regardless of age or past.

    Cons

    The customer base varies so much that the tips are unpredictable and you almost always have to close to insure a profitable night.

    Advice to ManagementAdvice

    Keep the riff raff out, continue to support your staff but remember those who work the hardest and are not just the favorites or the prettiest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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