Chili's

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Chili's Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.3 490 reviews

70% Approve of the CEO

Chili's President Wyman Roberts

Wyman Roberts

(10 ratings)

62% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible schedule, will always try to work with you (in 40 reviews)

  • Staff are mostly friendly and mostly flexible hours (in 24 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 16 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights
490 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ok team service, and HORRIBLE management!

    Anonymous Employee (Former Employee)

    ProsThe food is good, where I worked was very clean. I wasn' t qualified for benefits till a year of working there. The team service was good if you were a server. As far as a bartender or QA no help what so ever in running food or cleaning THEIR tables.

    ConsIt was very disturbing what went on at this Chili's location. Two of the managers were having affairs with employees and it even went to corporate and they still stayed there and swept it under the rug leaving the team members to be treated like crap for letting corporate know what was going on in this restaraunt. Running so low on staff putting new people on bar that were not even trained for the position. The hours are crap to make a living.

    Advice to Senior ManagementListen to employees and put more professional people in the management jobs! Having affairs with cooks and servers while being a manager?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Chili's overall is a great place to work after you earn your spot

    Anonymous Employee (Current Employee)

    ProsGreat Atmosphere when everything is going the manager way

    ConsAttitudes and they keep you at a stand still for a long time before promotion

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    Good experience.

    Server (Former Employee)

    ProsNice work environment, good tips if you work in week ends. Flexible schedule, hours that work for you!Overall a positive experience if you like this type of job.

    ConsLong hours where you have to stand all the time during your shift, rude customers. They expect you to work really hard, no breaks.

    Advice to Senior ManagementSet more reasonable goals and allow breaks for more than 4 hours shift.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Brand, Great Culture, Plenty of room for improvement.

    Shift Lead/QA/Bar (Current Employee) San Antonio, TX

    ProsGreat people, very innovative re-imaging, great food and established brand. Well-oiled machine when Team Service is truly implemented. Great culture and concept which creates a fun work environment, which in turn translates to great customer experience. Decent pay (tips) and plenty of opportunities to move forward within the company. Food discounts and fun promotions.

    ConsIf one part of the team fails, the machine falls apart. Management seems pressured to run bare-bones, and team members usually have to pick up the slack, which creates a disconnect in trust between management and staff. Difficulties prioritizing staff needs versus business needs, and poor utilization of staff strengths and weaknesses at times. Difficulties in consistent scheduling and a lot of inconvenient last-minute schedule changes.

    Advice to Senior ManagementChili's has a great concept in place, and people who really believe in the long-standing culture. As long as management sincerely shares this with the team members, things work great. When they fall apart though, it's bad, really bad.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Concept, poorly executed.

    Food Server (Former Employee) San Antonio, TX

    ProsGreat money if you're great at turning and burning tables, the culture and overall concept is fun and exciting, every chili's has its strong regulars. sales competitions quarterly top seller wins prizes. great team service policies for more efficient work environment.

    ConsNo bussers, so you're expected to do it you're self. it's ok at slow location but if it's busy you're weeded. Ticket times are long and by the time they finish the order the first item is dead. during competitions no real recognition for everyone else busting butt to sell. management has no care for the guests till there is a problem. management doesn't enforce team service policies which in turn leads to crappy service then cheap guests who know if they complain enough they'll get free food.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Decent place to work if you are good at serving tables.

    Server (Former Employee) American Fork, UT

    ProsIf you are likable and management can trust you, you will be favored with better sections and more flexibility on scheduling.

    ConsPeople in Utah Valley don't tip well typically. Lot's of internal drama that you will see with every restaurant. Sleeping around, favoritism, table floating etc....

    Advice to Senior ManagementCome down hard on the sneaky stuff some employees do with bribing hostesses, giving away free stuff in order for a higher tip etc...

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Eh experience

    Anonymous Employee (Former Employee)

    ProsDecent hours
    50% off shift meals (though it's only from an approved list of foods)
    Not too hard at all

    ConsLow pay
    Lazy servers
    Management overlooked a lot of major things about their employees
    Silly managers who don't believe in a wait time (??!!!)
    Management was way too relaxed

    Advice to Senior ManagementIf an employee isn't living up to the company expectations, get rid of them. They hurt everyone!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    good

    Hostess (Former Employee) Tulsa, OK

    Prosnice managers friendly personable understanding funny

    Consunorganized lack of communication awkward inconsistant

    Advice to Senior Managementorganize

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Nice!

    Waitress (Current Employee) Chicago, WI

    ProsI like the environment and the generous customers that appreciate my service to them.

    ConsLunch rush, occasional rude customers...Could use more benefits to part-time employees.

    Advice to Senior ManagementBe considerate to their employees that some customers can be mean and we put up with them well nicely

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good job to have until the next one

    Server/Waiter (Current Employee) Mountain Home, AR

    ProsOverall, a fun place to work. Decent money for the area and flexibility with scheduling. Management comes from within so most situations are dealt with by experienced leadership.

    ConsClientele are pushy, rude, and have a tremendous sense of entitlement. Business is ALWAYS busy and customers are generally irritable and are extremely difficult to please

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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