Chili's Reviews

Updated October 22, 2014
Updated October 22, 2014
551 Reviews
3.3
551 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
34 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 38 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 19 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great coworkers horrible customer base. Terrible to no tips on most acceptable to good on few.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Humble, TX
    Current Employee - Food Server in Humble, TX

    I have been working at Chili's full-time (less than an year)

    Pros

    The best reason to work at this location is the management and employees. All are welcome regardless of age or past.

    Cons

    The customer base varies so much that the tips are unpredictable and you almost always have to close to insure a profitable night.

    Advice to ManagementAdvice

    Keep the riff raff out, continue to support your staff but remember those who work the hardest and are not just the favorites or the prettiest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at Chili's full-time (more than 5 years)

    Pros

    Chilis is a company that cares about people and the lives of people. Flexible work hours with only 5 shifts a week as a manager. Great benifits.

    Cons

    Just like with most large companies, the work load is pretty heavy. Expectations are very high and the days are sometimes long due to the lack of manpower at times.

    Advice to ManagementAdvice

    Consider dropping business rules or at least make them within reach in order to maintain facility as well as TM satisfaction.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Dynamic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Gainesville, FL
    Former Employee - Food Server in Gainesville, FL

    I worked at Chili's part-time (more than an year)

    Pros

    Flexible scheduling at maximum pay with minimal education and experience required

    Cons

    Late hours, inconsistency of pay depending on tips

    Advice to ManagementAdvice

    Promote from within rather than hiring new members whenever possible

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Very content

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter in Chelsea, MA
    Current Employee - Server/Waiter in Chelsea, MA

    I have been working at Chili's part-time (more than 5 years)

    Pros

    Like a Big family ! Most the staff are amazing ! Good money to be made ( as long as u work hard ) it can be very fast paced so you have to be an energetic person that doesn't buckle under pressure 2 managers just left and 2 have come I think some good and needed changes will be made. Renee is an extremely hardworking and very caring manager. And im thankful Amanda has joined our team. Very promising.

    Cons

    Managers have come and gone too often .. But I think the 4 we have are here to stay .. And I think they are gonna be a good team

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Chili's is a great overall company to work for. They offer good benefits, even to part-time employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Chili's part-time (less than an year)

    Pros

    The management really seems to care about their employees. Scheduling is flexible and you have the potential to earn good money. The training is thorough. Learning the menu is a must. This restaurant definitely gets busy towards the end of the week and of course on weekends. As a server I usually go into weekend shifts knowing that I'll be overwhelmed. I just try my best to "stay out of the weeds". Chili's has section partners, so you and you're partner are usually taking care of around 10-12 tables. Team work is a must to make it through a busy shift.

    Cons

    Petty bickering between employees. Reminds me of a high school atmosphere, though I'm sure this problem occurs in every job regardless of the setting. The amount of side work is ridiculous. They don't employ bussers or silverware rollers so be prepared to restock, bus your own tables, roll silverware, sweep the floors, clean table tops, and then there's your actual side work left to do.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work for

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Houston, TX
    Former Employee - Bartender in Houston, TX

    I worked at Chili's full-time (more than 3 years)

    Pros

    Hourly benefits, even for part time
    Loyal clientele
    Above average income for type of restaurant

    Cons

    None, great company that encourages person growth.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to serve...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Conway, AR
    Former Employee - Server in Conway, AR

    I worked at Chili's part-time

    Pros

    great money, good team effort, great discount

    Cons

    they change a lot (menu, tables, color schemes, uniforms) and communication between staff can be unclear

    Advice to ManagementAdvice

    pay better attention to the restaurant as a whole.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Not Corporate

    Former Employee - Restaurant Manager in Chelsea, MA
    Former Employee - Restaurant Manager in Chelsea, MA

    I worked at Chili's full-time (less than an year)

    Pros

    Fun place to work, great employees, good foodcxvcv dsdfsdf sdfsdf sdfsdf sdfsdf sdfsdf sdfsdf

    Cons

    Some management needs to be replaced .

  10.  

    Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Tempe, AZ
    Former Employee - Assistant Manager in Tempe, AZ

    I worked at Chili's full-time (more than 3 years)

    Pros

    Good people to workwith. Supportive team. Get to watch all.of the sports gamesin the bar as you work.

    Cons

    They cut labor hours to the bone which creates an environment for guests to have a bad time due to a shortage of servers and cooks avaliable to help them.

    Advice to ManagementAdvice

    Stop cutting the labor hours and give the frontline managers to ctually manage as opposed to washing dishes and running food.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Eagle Pass, TX
    Former Employee - Server in Eagle Pass, TX

    I worked at Chili's part-time (less than an year)

    Pros

    Managers are very flexible and willing to work with your schedule. If you are outgoing and treat your customers well, tips are really good!! Great environment!

    Cons

    The night shifts can be done pretty late. Not all customers are nice and respectful.

    Recommends
    Positive Outlook
    Approves of CEO

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