Chili's

  www.chilis.com
  www.chilis.com

Chili's Reviews

Updated November 26, 2014
Updated November 26, 2014
570 Reviews
3.3
570 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
40 Ratings

Review Highlights

Pros
  • Great management, flexible schedule with good support from managers (in 47 reviews)

  • Scheduling is flexible and you have the potential to earn good money (in 28 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 21 reviews)

  • ZERO quality of life for managers and key hourly (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great money for the time worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in San Jose, CA
    Current Employee - Bartender in San Jose, CA

    I have been working at Chili's part-time (more than 5 years)

    Pros

    You take cash home every day, quick and easy shifts.

    Cons

    Once you become a bartender, there's a lot more stress, longer hours, and for a little more money.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Stress Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Partner
    Current Employee - Managing Partner

    I have been working at Chili's full-time (more than 8 years)

    Pros

    The pay is not bad

    Cons

    Chili's has become a productivity factory. The name of the game is cut labor, cut food cost and hold everyone "accountable". Sounds nice but the pressure to achieve company goals has created a culture of fraud. Many GM's are gaming the system through inventory fraud, survey fraud, questionable labor practices, etc. This is much more widespread than the company acknowledges and will blow up in their face someday. The health insurance is sub-standard

    Advice to ManagementAdvice

    Stop turning a blind eye towards the practices of some of your AD's and GM's. Most are hardworking and trying to do the right thing, but too many are going over the line and being rewarded for it. I once had an AD tell me that to get ahead in life, you had to do what was necessary, even if it meant cheating a little bit "like Lance Armstrong". That's not acceptable.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    working in nazi germany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Ottawa, IL
    Former Employee - Server in Ottawa, IL

    I worked at Chili's full-time (more than 5 years)

    Pros

    co workes and money the regulars

    Cons

    poor management. playing favorites too much work no credit, turn over horrible

    Advice to ManagementAdvice

    learn how to recognize good workers not people who kiss butt

    Doesn't Recommend
    Negative Outlook
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  5.  

    Lots of fun, laid back, good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Garland, TX
    Former Employee - Server/Bartender in Garland, TX

    I worked at Chili's part-time (more than 5 years)

    Pros

    Corporate ran things pretty smoothly, menu doesn't change too much, people know what to expect when dining there. Laid back work atmosphere, uniforms easy to wear (not restricting, no dry cleaning or ironing needed) clientele generally easy going, good tips, can be a fun place to work if you have the right attitude.

    Cons

    Might take you a while to get prime stations like cocktail/bar area or closer. Benefits weren't that great when I worked there, but things may have changed.

    Advice to ManagementAdvice

    Watch for the hard workers and reward them with the good shifts rather than solely giving them to people who've been there longer.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Best in Casual Dining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Chili's full-time

    Pros

    Best quality of life in the industry, higher than standard compensation, outstanding benefits and a unique and fun work culture.

    Cons

    High level of complexity in meeting operational standards, vague standards for achieving promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Easy money, stressful environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Team Member in Searcy, AR
    Former Employee - Key Team Member in Searcy, AR

    I worked at Chili's full-time (more than 3 years)

    Pros

    Very easy to make good money waiting tables. Will work with you on your schedule.

    Cons

    If management is lazy it can become a very stressful working environment.

    Advice to ManagementAdvice

    Hire people if value, don't just hire people to fill gaps.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    The Worst Professional Working Environment Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Bloomington, IN
    Former Employee - Store Manager in Bloomington, IN

    I worked at Chili's full-time (more than an year)

    Pros

    There were no pros for working here if you have an opportunity to manage elsewhere. Starting with the GM, upper management focuses more on keeping and justifying their job that they micro manage store managers. The profit matrix is so stiff that they don't take into account outside influences on business, such as living in a college town, weather, road construction, etc.

    Cons

    Upper management has unrealistic expectations for metrics like food cost and labor yet offers no options or tools to help manage them.

    Advice to ManagementAdvice

    Trust your store managers to tell the truth about your operations as much as your GM's and hourly employees. Maybe you won't have so much turn over. Also, 55 hours a week for 40k isn't conducive to good customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    waiter

    Current Employee - Server/Waiter in Aliso, CA
    Current Employee - Server/Waiter in Aliso, CA

    I have been working at Chili's part-time (less than an year)

    Pros

    you get good tips on the weekends

    Cons

    they are really strict people at chilis are rude

    Advice to ManagementAdvice

    not to many promotions

  10.  

    Very bad work environment. Cheap company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dishwasher in Torrance, CA
    Former Employee - Dishwasher in Torrance, CA

    I worked at Chili's part-time (less than an year)

    Pros

    No pros. Stressful environment. Degrading job.

    Cons

    No breaks and discourage you from taking your lunch. Every hates their job. Management are lazy and yell at you.

    Advice to ManagementAdvice

    Treat your employees better. Stop yelling at the employees! Give employees their breaks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chili's

    Pros

    Servers are friendly, atmosphere is very positive with great employee discount. Hourly wage was okay

    Cons

    Lack of training. The head manager was rude and did not treat employees well.

    Doesn't Recommend
    No opinion of CEO

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