Choice Hotels

  www.choicehotels.com
  www.choicehotels.com
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Choice Hotels Reviews in Phoenix, AZ

Updated September 25, 2014
Updated September 25, 2014
150 Reviews
3.5
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
64 Ratings

Review Highlights

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 9 reviews)

  • Great experience and work environment (in 10 reviews)


Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Theres not much room for advancement and the owners were stingy about allocating more money to the hotel for fixing things, raises etc (in 3 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to work and grow with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Trainer  in  Phoenix, AZ
    Current Employee - Systems Trainer in Phoenix, AZ

    I have been working at Choice Hotels full-time for more than 8 years

    Pros

    Compensation is competative, and benefits are good

    Cons

    My job requires about 300 days a year of travel, but that is what I signed for, so I can't complain.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It is an incredible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Phoenix, AZ
    Former Employee - Intern in Phoenix, AZ

    I worked at Choice Hotels as an intern for less than a year

    Pros

    For such a large corporation they do an excellent job of eliminating that stern corporate culture. Everybody is friendly, they have a ping pong table etc.. And they let you watch the USA games during the World Cup and provide bagels. Great benefits as well as hotel discounts.

    Cons

    There is a lot going on as they are a multi billion dollar company, if you cant handle large infrastructures then thats the only pitfall.

    Advice to ManagementAdvice

    Keep it up.

    Recommends
    Positive Outlook
  3.  

    Phoenix Corporate Office: Long time employee has seen a lot of positive change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Choice Hotels full-time for more than 10 years

    Pros

    Work/Life Balance. Flexibility. Pay. Hotel Discounts. Fun People. Good Relationships with other employees. Continued incremental improvements keep moving us forward.

    Cons

    Politics can go awry when in the midst of a change making forward progress difficult because those doing the work are afraid to take action not knowing how leadership might react. They are even more afraid to speak out.

    Little compassion from those in highest leadership positions for the employees; however, this is mitigated somewhat by the compassion shown by some in lower leadership positions.

    Diversity is discussed but I believe the conversations are not being taken to heart yet. I'm hopeful there will be positive changes in the future.

    Advice to ManagementAdvice

    Truly accept diversity. Accept that aside from race, gender, and the other typical topics of a discussion on diversity, personality type, communication style, and learning styles should also be considered. Once they look beyond the typical corporate behavior to recognize what each individual brings to the table and recognize the true value that person brings, then they will have achieved true diversity.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Engineer II  in  Phoenix, AZ
    Former Employee - Test Engineer II in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 5 years

    Pros

    Work life balance. Nice facilities. Family type environment.

    Cons

    Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

    Advice to ManagementAdvice

    Create a vision. Make Choice what it used to be "a place people retired from"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Overall a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist I  in  Phoenix, AZ
    Former Employee - Customer Service Specialist I in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 10 years

    Pros

    Good work/Life balance and a good team atmosphere.

    Cons

    24/7, 365 having to work holidays and weekends.

    Advice to ManagementAdvice

    Better commuication with all employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Coordinator  in  Phoenix, AZ
    Former Employee - Support Coordinator in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 3 years

    Pros

    The people you work with

    Cons

    A lot expected of you

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    After a decade at Choice, were I to interview there now, I would never have accepted a position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 10 years

    Pros

    You will handle more than one position, so you will learn quickly how to juggle and prioritize
    When you start, your pay will be lower than competitive but decent enough for some
    The office is new and clean, and given how many people keep leaving, there is plenty of room and parking

    Cons

    Once you master more than one position, you will be expected to stay at that pace and receive even more responsibilities. At this point, you may kiss your work-life balance goodbye and your salary will be far less than your worth. Intense amount of managerial greed currently growing. Cold environment full of miserable, used-up employees and ignorant temps/contractors/interns.

    Advice to ManagementAdvice

    Management is on a tear to ruin the company with failing outsourcing, replacing full time workers with contractors with limited knowledge and allowing high levels of attrition, which is completely unnecessary. They are thinking short-term only for their own gain. Advice for Board Members is to look at what it takes to maintain growth long term and seek the truth from management about current strategies. 8 people can't produce code for this website for as many projects as they expect to be achieved for long. It's good to be lean; it's not good to be emaciated.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Not enough focus on hotel needs rather corporate desire. HR and management need training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Phoenix, AZ
    Former Employee - Director in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 5 years

    Pros

    Generally, a positive working environment at the corporate level. Good salary and bonus programs. Focused on profit. Sales force works extremely hard to generate business for franchise properties.

    Cons

    Lacking in a level of professionalism. Significant turnover should be a signal to management to look more closely at policy, procedures, and general employee "health". HR directors need clear and more concise training on employee engagement, retention, and satisfaction.

    Advice to ManagementAdvice

    Management tends to over promise and under deliver. Seek more thorough understanding from employees who have left the company. Compassion for those working through problems with less emphasis on what you don't know vs. learning what you should know. Leaving Choice was a difficult and frustrating experience with no follow up whatsoever. A loss for Choice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Was a good place to work. Now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Choice Hotels full-time

    Pros

    Work life balance
    Good people
    Nice facilities

    Cons

    Layoffs and cost cutting every year
    Reduced benefits
    Poor medical benefits

    Advice to ManagementAdvice

    Try to make the company as it was in the past. A family type atmosphere where people retired from.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Some Good Points and Some Bad Points!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Phoenix, AZ
    Former Employee - Director in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 10 years

    Pros

    Great Associates and Benefits, great working environment. Most associates really care about what they do, and doing the right thing. There is opportunity to learn new skills.

    Cons

    Sr. Management doesn't always walk the talk, I'm all for change, but change is constant to the extent that management doesn't know if they last change worked before they make the next one. Creates an environment of uncertainty.

    Neutral Outlook
    Disapproves of CEO

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