Choice Hotels Reviews

Updated May 26, 2015
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2.9
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Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
12 Ratings

Pros
  • Very friendly culture and great work life balance (in 10 reviews)

  • Great experience and work environment (in 10 reviews)

Cons
  • No benefits or retirement at least for house keeping (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Pros and Cons

19 Employee Reviews

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  1. information technology

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Choice Hotels

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work environment. Collaborative and continuous improvement focused. Growing technology department.

    Cons

    there are lot's of challenging projects which can be seen as overwhelming to some but exciting to others


  2. Helpful (2)

    Used to be a great place to work.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Associate in Phoenix, AZ
    Former Employee - Technical Associate in Phoenix, AZ

    I worked at Choice Hotels full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    relationship based company, work with latest technology, discount on hotels, fun work events, cool and modern work environment

    Cons

    relationship based company, good ol' boys club, lots of office politics, top heavy, no room for growth in certain departments and roles, lower pay than what is industry standard, weak healthcare benefits and only offer an HSA plan, no tuition reimbursement, stock options only offered at executive level, bonus structure only offered to management and above

    Advice to Management

    The owners and shareholders need to look at the leadership and get rid of people that have been there for years, but aren't performing at an optimal level, and not keep them just because they have been there forever. Many of the leaders are questionable and don't believe they uphold the company values. The HR Department is the weakest link at this company and they need to get rid of all the HR leaders from the SVP and VP level down to the management level and maybe this will help improve the company culture and restore the integrity they have managed to tear apart by their actions that everyone is aware of but nobody does anything about it. It's amazing to see that they are there year after year, yet no one feels comfortable working with them and they are roadblocks to improvement. The owners of this company are either being kept in the dark or they simply don't care and only focus on making money. This place used to be a great place to work and now people are resigning with no job lined up and it's making the associates that are left behind nervous. That's when I knew it was time to go. I would stay away.


  3. Helpful (3)

    Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Choice Hotels full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    An exciting Agile SAFe environment with a new and growing company. A work environment that focuses on employee engagement and encourages innovation.

    Cons

    Upper management issues and infighting destroyed the drive for a SAFe organization. Nearsightedness of upper management is destroying what could have become a world class business opportunity.

    Advice to Management

    Get your act together. Working late was stressful due to bickering and fighting between the VP's. It is hard to feel good about an employer when upper management can't work together.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer Intern in Phoenix, AZ
    Current Employee - Software Engineer Intern in Phoenix, AZ

    I have been working at Choice Hotels

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The management and workmate are very nice and you can learn a lot of new staff from choice.

    Cons

    If you do not have a car, there is maybe a little problem go to office from other location in Phoenix.


  6. Great company to work and grow with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Trainer in Phoenix, AZ
    Current Employee - Systems Trainer in Phoenix, AZ

    I have been working at Choice Hotels full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Compensation is competative, and benefits are good

    Cons

    My job requires about 300 days a year of travel, but that is what I signed for, so I can't complain.


  7. It is an incredible place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Phoenix, AZ
    Former Intern - Intern in Phoenix, AZ

    I worked at Choice Hotels as an intern (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    For such a large corporation they do an excellent job of eliminating that stern corporate culture. Everybody is friendly, they have a ping pong table etc.. And they let you watch the USA games during the World Cup and provide bagels. Great benefits as well as hotel discounts.

    Cons

    There is a lot going on as they are a multi billion dollar company, if you cant handle large infrastructures then thats the only pitfall.

    Advice to Management

    Keep it up.


  8. Helpful (1)

    Phoenix Corporate Office: Long time employee has seen a lot of positive change.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Choice Hotels full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work/Life Balance. Flexibility. Pay. Hotel Discounts. Fun People. Good Relationships with other employees. Continued incremental improvements keep moving us forward.

    Cons

    Politics can go awry when in the midst of a change making forward progress difficult because those doing the work are afraid to take action not knowing how leadership might react. They are even more afraid to speak out.

    Little compassion from those in highest leadership positions for the employees; however, this is mitigated somewhat by the compassion shown by some in lower leadership positions.

    Diversity is discussed but I believe the conversations are not being taken to heart yet. I'm hopeful there will be positive changes in the future.

    Advice to Management

    Truly accept diversity. Accept that aside from race, gender, and the other typical topics of a discussion on diversity, personality type, communication style, and learning styles should also be considered. Once they look beyond the typical corporate behavior to recognize what each individual brings to the table and recognize the true value that person brings, then they will have achieved true diversity.


  9. Helpful (3)

    Used to be a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Engineer II in Phoenix, AZ
    Former Employee - Test Engineer II in Phoenix, AZ

    I worked at Choice Hotels full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work life balance. Nice facilities. Family type environment.

    Cons

    Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

    Advice to Management

    Create a vision. Make Choice what it used to be "a place people retired from"


  10. Overall a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist I in Phoenix, AZ
    Former Employee - Customer Service Specialist I in Phoenix, AZ

    I worked at Choice Hotels full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work/Life balance and a good team atmosphere.

    Cons

    24/7, 365 having to work holidays and weekends.

    Advice to Management

    Better commuication with all employees.


  11. Good to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Coordinator in Phoenix, AZ
    Former Employee - Support Coordinator in Phoenix, AZ

    I worked at Choice Hotels full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people you work with

    Cons

    A lot expected of you



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