Choice Hotels

www.choicehotels.com

Choice Hotels Reviews

Updated January 27, 2015
Updated January 27, 2015
170 Reviews
3.3
170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
71 Ratings

Review Highlights

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 10 reviews)

  • Great experience and work environment (in 10 reviews)


Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Depends who you really work for

    Current Employee - Assistant General Manager in Scranton, PA
    Current Employee - Assistant General Manager in Scranton, PA

    I have been working at Choice Hotels

    Pros

    Meeting new people and satisfying peoples needs is very rewarding

    Cons

    You can not please everyone

    Advice to ManagementAdvice

    Care for your employees, they make the place run!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun Industry; Standard Big Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Rockville, MD
    Former Employee - Marketing Manager in Rockville, MD

    I worked at Choice Hotels full-time (more than a year)

    Pros

    Good employee resources, nice offices, nice perks depending on the position/role, big international consumer brands

    Cons

    High school politics are preferred by some (not all!); pay scale and bonus plan especially favor senior management

    Advice to ManagementAdvice

    Improve bonus plan specifically for lower level employees (currently non-existent)

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Over worked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Fort Collins, CO
    Former Employee - Front Desk Associate in Fort Collins, CO

    I worked at Choice Hotels full-time (more than a year)

    Pros

    There are very few pros/benefits when working for Cambria Suites.

    Cons

    Very weak leadership, internal conflict, extremely high turnover, hotel owner hires/fires GM's every year, no culture or company values

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Working at Choice Hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Valdosta, GA
    Current Employee - Night Auditor in Valdosta, GA

    I have been working at Choice Hotels

    Pros

    You get to meet amazing people and build connections

    Cons

    Work on weekends and holidays

    Advice to ManagementAdvice

    Higher pay

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Mixed review

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Bellevue, WA
    Current Employee - Front Desk Agent in Bellevue, WA

    I have been working at Choice Hotels full-time (more than a year)

    Pros

    Hotel is family ran so naturally, that family orientated behavior carries through to the front desk staff which creates a bond that is hard to find at other jobs. Although, the hotel has undergone small renovations, the building itself is showing its age but the area keeps the business afloat, especially during the summer. The employees here are awesome but have seemed to have lost that spark.

    Cons

    There are no employee benefits whatsoever. You will often work alone which is fine during the winter but you shouldn't be expected to be a breakfast attendant, a housekeeper and a maintenance man all while doing your front desk duties when its busy. Don't expect much pay here either, even after you invest your years here. Just as well as the perks because there very minimal here, you pretty much get whatever they feel like you deserve at the time which is mostly based off favoritism. A lot of improvement internally, and externally is well overdue here.

    Advice to ManagementAdvice

    There isn't any advice that hasn't been voiced before.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Comfort Inn & Suites, great job, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Kent, OH
    Current Employee - Front Desk Agent in Kent, OH

    I have been working at Choice Hotels full-time (more than a year)

    Pros

    I work full time at Comfort Inn & Suites, second shift. You check people in, make sure your guests are satisfied, and do everything you can to make them feel at home. I LOVE my regulars here, they buy me food and keep me company. It is an overall easy job, I love working solo and I spend a lot of my time on Facebook or Netflix. Fridays and weekends are crazy, but make the time go by fast. I'd stay here forever if I could. Management is great, very friendly and helpful when you have problems.

    Cons

    Oh, the pay... If only the pay was higher. Also don't get any health benefits, and I work on Thanksgiving and Christmas with NO time and half... just the same pay rate. Also really no room to advance in your career.

    Advice to ManagementAdvice

    I think you should give people higher pay rates the longer they work there..

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Comfort Inn & Suites - Housekeepiing, Good Job no benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Hot Springs, AR
    Current Employee - Housekeeper in Hot Springs, AR

    I have been working at Choice Hotels part-time (more than a year)

    Pros

    Morning work schedule, know what to expect from your job daily, friendly boss and staff

    Cons

    part time, unpredictable hours based on seasons and events in a tourist city

    Advice to ManagementAdvice

    Offer more incentives to employees

    Recommends
    Neutral Outlook
  9.  

    Out of touch with reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Silver Spring, MD
    Former Employee - Director in Silver Spring, MD

    I worked at Choice Hotels full-time (more than 10 years)

    Pros

    Number of different jobs to apply for.

    Cons

    Company does not care about its employees. They have been laying off employees every November for the past 8 years, then 2 years ago they bought two new buildings for their headquarters in Maryland and Arizona. The current CEO nor his Vice Presidents do not seem to care about who has a job or not. The Health insurance package they changed to is terrible. Constant in-fighting at the corporate offices. They put on a false front that they care about families but the truth is they don't. Your job is never secure.

    Advice to ManagementAdvice

    All the management at corporate needs to be replaced as well as the CEO.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Run! Do not work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Greenville, SC
    Current Employee - Night Auditor in Greenville, SC

    I have been working at Choice Hotels full-time (less than a year)

    Pros

    I get to work by myself. Free breakfast working 3rd & 1st shift.

    Cons

    Pay sucks! I started off at 7.50 an hour, only took the job cause I needed something. The owner said after my 1 week of training. I would get more, been here for 6 months, and haven't received a rasie. I work on my days off, and work longer then normal cause people come in late all the time. No Benefits.

    Advice to ManagementAdvice

    7.50 is not enough to live off of. I would love to see the owner and management live off 7.50 an hour.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Overall a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels

    Pros

    Their are some great people that work here.

    Cons

    They company is constantly changing direction and letting go of even better people.

    Positive Outlook
    Approves of CEO

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