Choice Hotels Reviews

Updated March 28, 2015
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3.2
185 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
76 Ratings

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 10 reviews)

  • Great experience and work environment (in 10 reviews)

Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. I loved working for Choice Hotels, I feel like I was valued as a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Choice Hotels full-time (more than 3 years)

    Pros

    Employee discounts at all Choice Properties.

    Cons

    Their property management system, Choice Advantage could use some work. Not as functional as it could be, and it crashes often.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Guest Service Agent (college student)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels part-time (more than 3 years)

    Pros

    Interaction with people and a lot of down time to get studying and homework done.
    It is a great way to learn about sales.

    Cons

    8 hours alone can get a little annoying at times. (when there is full house and you have to deal with everything yourself can get a little flustered at times.)

    Advice to ManagementAdvice

    Schedule a second person during busy nights or over lapping shifts so the work can get done quicker with organization.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. Great

    • Comp & Benefits
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent

    I worked at Choice Hotels full-time (less than a year)

    Pros

    Able to met wonderful people from all walks of life. Former front desk agent, decent pay above min. Wage.

    Cons

    Turnover of head staff, and constant change in other front desk agents

    Recommends
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  5. Stressful job that you will love.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Manager in Taos, NM
    Current Employee - Front Office Manager in Taos, NM

    I have been working at Choice Hotels

    Pros

    I enjoyed working with hotel guests and getting to know them. They became like family.

    Cons

    The pay was not worth the stress and the amount of hours.

    Advice to ManagementAdvice

    Keep your hotels updated, clean, and adhere to the policies of the national franchise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Customer Service Representative .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Tier I Part A and B in Chester, VA
    Current Employee - Customer Service Representative Tier I Part A and B in Chester, VA

    I have been working at Choice Hotels

    Pros

    I love the way that Vangent kept me accurate of all information by having me complete job training . they informed me of what changes were being made what scripts to read and how something should be done on a particular program. I loved the fact that we had three breaks off the phone. That gave me time to stretch out my legs and get my mind set.

    Cons

    There's not too much of a con that I had with this job . I really loved chasing my career . It was a an amazing experience.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Twin Falls, ID
    Current Employee - Sales Manager in Twin Falls, ID

    I have been working at Choice Hotels full-time (more than 3 years)

    Pros

    great property management system, great franchise support.

    Cons

    I do not have any complaints at this time.

    Advice to ManagementAdvice

    none at this time

    Recommends
    Positive Outlook
    No opinion of CEO
  8. My job title was Front Desk Agent / Night Auditor and I worked every weekend for more than 5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent/Night Auditor in San Diego, CA
    Former Employee - Front Desk Agent/Night Auditor in San Diego, CA

    I worked at Choice Hotels part-time (more than 5 years)

    Pros

    I thoroughly enjoyed communicating and working with management.

    Cons

    Large influx of patrons / customers, many with poor attitudes.

    Advice to ManagementAdvice

    Recommend having a 24 / 7 housekeeper.

  9. I'm sure depending on which choice hotel, and which private franchise owner you work for, the experience you have varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in West Lafayette, IN
    Current Employee - Front Desk Associate in West Lafayette, IN

    I have been working at Choice Hotels full-time (more than 3 years)

    Pros

    Can do my personal duties on pc while not active doing work on the job, at the front desk area.
    Great for going to college, getting paid while doing work and able to do some homework.
    Hotel group discounts for self, family, this is pretty awesome.

    Cons

    no insurance at my location
    poor scheduling at my location, even though i was able to attend school while working here.
    boring half the time, working weekends, covering others shifts, and sleeping at the hotel to work 2nd then 1st shift while the boss roams around town and does not want to hire the proper amount of employees or schedule properly never wanting to give a real promotion or raise in pay because he is the business owner and doesn't care if i make any money while basically having me work a position of team lead basically on call without paying me any more than other associates

    Advice to ManagementAdvice

    Pay people what they are worth or find another way to reward them like time off, better scheduling.
    Don't be a small business crook,
    I actually have bills to pay just like everyone else.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer Intern in Phoenix, AZ
    Current Employee - Software Engineer Intern in Phoenix, AZ

    I have been working at Choice Hotels

    Pros

    The management and workmate are very nice and you can learn a lot of new staff from choice.

    Cons

    If you do not have a car, there is maybe a little problem go to office from other location in Phoenix.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. thankless job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels full-time (less than a year)

    Pros

    Meeting new people everyday. Good staff to work with (for the most part). Occasional tips.

    Cons

    Franchise culture. Unappreciative, dishonest owners. No benefits, no paid time off, no perks at all.

    Advice to ManagementAdvice

    The owners need to stay out of the way of good, competent manager.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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