Choice Hotels Reviews

Current Employee – been working at Choice Hotels full-time

Pros – Choice seems focused on attracting talented, passionate people.

Cons – Once they have those people, they make them work with the worst hotels and hotel operators in the industry. Plus, they go through a reorganization every year so you never know if your will have a job.

Advice to Senior Management – Improve your brands.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Choice Hotels part-time for less than a year

Pros – flexible schedule, opportunities to move up/work other areas

Cons – hotel upgrades need, especially security

Advice to Senior Management – more organized

Yes, I would recommend this company to a friend

Former Employee – worked at Choice Hotels full-time for less than a year

Pros – Depending on your hotel, you get great coworkers.
Hours were decent

Cons – Cambria Suites is a nightmare
Hours were decent due to a problem with keeping certain areas staffed
GM shows up whenever they wanted
GM takes credit for employees hard work and ingenuity
No potential for advancement
Consistently fired and re-hired employees
Favoritism is clearly present within the ranks
Employees who question practices at meetings where this is allowed are reprimanded
or possibly fired!
Employees required to work back to back night to day to double shifts frequently!

Advice to Senior Management – Clean house (In this case, just install a new roof!)

No, I would not recommend this company to a friend

Former Employee – worked at Choice Hotels full-time for more than 7 years

Pros – There are a few wonderful hard working people employed there.

Cons – Lack of a respect and concern for lower level employees(Below Manager). Not a very inclusive environment. Limited growth opportunities.

No, I would not recommend this company to a friend

Former Employee – worked at Choice Hotels full-time for more than a year

Pros – Strong knowledgeable co-workers. Great people.

Cons – Re-organization after Re-orgs! Always in transition. Pick a plan and execute.

Advice to Senior Management – Training for all managers and higher ups.

No, I would not recommend this company to a friend

Former Employee – worked at Choice Hotels full-time for more than 10 years

Pros – You will handle more than one position, so you will learn quickly how to juggle and prioritize
When you start, your pay will be lower than competitive but decent enough for some
The office is new and clean, and given how many people keep leaving, there is plenty of room and parking

Cons – Once you master more than one position, you will be expected to stay at that pace and receive even more responsibilities. At this point, you may kiss your work-life balance goodbye and your salary will be far less than your worth. Intense amount of managerial greed currently growing. Cold environment full of miserable, used-up employees and ignorant temps/contractors/interns.

Advice to Senior Management – Management is on a tear to ruin the company with failing outsourcing, replacing full time workers with contractors with limited knowledge and allowing high levels of attrition, which is completely unnecessary. They are thinking short-term only for their own gain. Advice for Board Members is to look at what it takes to maintain growth long term and seek the truth from management about current strategies. 8 people can't produce code for this website for as many projects as they expect to be achieved for long. It's good to be lean; it's not good to be emaciated.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Choice Hotels full-time for less than a year

Pros – Simple job, time to do other things while managing front desk and customers on slow days. Good for a student or someone with an online-based employment. The computer training was thorough but had I not brought my own laptop, they didn't have a PC for me to use to train with... Manager was accessible, unlike other employees - but still didn't have much of an idea what was happening. The housekeepers were personable and nice people.

Cons – As others have said here, it all begins with the management, it's attrocious – The management and many of the co workers at least at the location I have worked at are unprofessional and discourteous. Not only to their peers but to the customer as well, which is unacceptable and disconcerting. The shift managers are venomous and appear to be looking out only for themselves, will give you no advice or help whatsoever. The peers at the property I worked at were unable to help in any way. There was no standard and everyone made their own rules and standards, so to the day there is no clear answer on almost anything. I.E. one person would tell me to do this, manager would tell me different but I would get in trouble with both for doing one or the other - inexplicable. As an entry level employee, it was impossible to get anything done for the customer which is the most important thing. The schedule when I was hired was told to me to be monthly, but since hire it has been on a week to week basis. I wasn't told when I would be working on holidays until the day before. Unacceptable and unprofessional.

It's impossible to live your personal life with an unprofessional staff who will call you thirty minutes after a shift ends because there is no communication between co-workers, no communication exists between middle-management and upper or between them and regular workers - making the outcome a total and complete disaster for a new hire.

It seems seniority dwarfs hard work or experience at this property, you are constantly asked to cover for someone who needs a "day off" randomly, the morning of and that sort of thing.

Advice to Senior Management – Shape up the employees, develop a standard and don't be afraid of women workers, this is a huge problem. The women who are pregnant at this hotel get extra-special treatment by the male manager.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Choice Hotels part-time for more than 3 years

Pros – Welcoming & friendly working environment. Allows you to do things your way.

Cons – Not enough raises, no bonuses depending on the owner.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Choice Hotels full-time for less than a year

Pros – The pros are the experience gained working at a hotel in the center of downtown New Orleans, LA. The staff is also great very helpful to guests and new team members.

Cons – Little recognition, no incentive's, and a revolving door of employees. Schedule not consist, and always changing. Management is very unaware of employees needs or how to effectively motivate them to be successful in the positions they have.

Advice to Senior Management – Best advice for the management would be to treat current employees with more respect and give recognition so they will continue to part of your team.

No, I would not recommend this company to a friend

Former Employee – worked at Choice Hotels full-time for more than 7 years

Pros – Generally, a positive working environment at the corporate level. Good salary and bonus programs. Focused on profit. Sales force works extremely hard to generate business for franchise properties.

Cons – Lacking in a level of professionalism. Significant turnover should be a signal to management to look more closely at policy, procedures, and general employee "health". HR directors need clear and more concise training on employee engagement, retention, and satisfaction.

Advice to Senior Management – Management tends to over promise and under deliver. Seek more thorough understanding from employees who have left the company. Compassion for those working through problems with less emphasis on what you don't know vs. learning what you should know. Leaving Choice was a difficult and frustrating experience with no follow up whatsoever. A loss for Choice.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company