Choice Hotels Reviews

Updated June 24, 2015
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
79 Ratings

Pros
  • Very friendly culture and great work life balance (in 10 reviews)

  • Great experience and work environment (in 10 reviews)

Cons
  • No benefits or retirement at least for house keeping (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Pros and Cons

219 Employee Reviews

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  1. Choicehotel! Take a close look at your franchisee...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Manager in Catonsville, MD
    Former Employee - Front Desk Manager in Catonsville, MD

    I worked at Choice Hotels (More than a year)

    Pros

    Flexible schedule, Get to meet people from all over the world, get to stay at any choice property for at least $35.00 per night

    Cons

    Choice hotels are mostly franchises so there are no benefits....such as healthcare, low salary, this, lack of investment and empowerment of staff

    Advice to Management

    Management need to invest in employees to avoid rapid turn overs. Pay your committed employees who bend backward for you. Stop kicking them in the gut! Empower you employees to do their jobs. Choice is an awesome brand but some franchisee and there poor management style is what hampering this corporation.


  2. Not Even For the Hard Workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great employees, most of the management here is good.

    Cons

    Stressful, you day never ends, people suck


  3. housekeeping/laundry

    Former Employee - Anonymous Employee in Blue Springs, MO
    Former Employee - Anonymous Employee in Blue Springs, MO

    I worked at Choice Hotels (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Chance to meet different people

    Cons

    part time work and low pay


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jamestown, NY
    Former Employee - Anonymous Employee in Jamestown, NY

    I worked at Choice Hotels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    No real pros career wise

    Cons

    Slightly over minimum wage job


  6. hotel employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Employee
    Current Employee - Hotel Employee

    I have been working at Choice Hotels

    Doesn't Recommend
    Doesn't Recommend

    Pros

    meeting diverse people
    working independently

    Cons

    Hotels may have their best year of earnings, profits in the millions, the prices ever increasing, yet the employees on site who put in the extra effort required to accommodate more guests will not see a penny of that trickle down to them. Largely the workforce at front desks and in housekeeping are females. Their wages are not living wages. They are kept at minimum wages or close thereto for years. There is not an annual review nor one 90 days after starting. Owners of franchises forget that they would have no business without the daily efforts of these unappreciated people they term "unskilled." This is how they rationalize their treatment of them.
    Further, more jobs/duties (ie laundry, breakfast, housekeeping, etc.) are being thrown on job sectors to cut costs. No appreciation or increase of wages is given/shown. Rather, there is only the stick of criticism and/or job loss when this cost cutting measure leads to customer dissatisfaction. The same may be said of the food(s) if offered at a facility. When customers complain anything and everything may be blamed on employees when what is lacking is actual quality in these breakfast food deserts.
    In addition, guests' complaints' may be referred to the front desk/housekeeping for maintenance issues. But, when facilities cannot keep maintenance due to lacking wages, the front desk somehow must create miracles. Further, just keeping housekeeping staff and/or front desk personnel is another revolving door matter, when these jobs are quite difficult, underpaid and under appreciated. Yet again there is another issue with guest customer satisfaction.

    Advice to Management

    Management, to save face to those above blames those lower down. (They prefer to keep their jobs). Keeping them often means they too too refuse to give any positive recognition to anyone "below" them and offer only the stick as "incentive" when issues/complaints arise. They don't care that staff are not paid enough to live. INstead they may suggest a date or working more hours elsewhere or sidelining on premise (beggar) /tipped laundry extras. So much for professional treatment. IN addition, they often play favorites with rules applying to some but not others. They may have new hires who are not properly trained even on computer basics out of fear of losing another "warm body" lest they have to cover the time. (Little wonder why that might be). Management is largely unprofessional, does not care about labor laws such as the eeoc or state parallels. But, with franchises, and fewer people despite the attraction of customers by the appearance of a known chain, management may flaunt their disregard...whether legal or not. "I'm not going to worry about it." is what they will say if an employee has an issue. Or, when an employee mentions management discrimination to them, they may simply say "that's why i am discriminating because you will not work with me."
    Choice in general needs an overhaul. They expect more from employees, yet squeeze them like turnips. If necessary they import from other countries to avoid paying living wages here. They are not a company that cares about employees. Yet, some try to hide this by calling them "family." It borders on psychopathy.
    Choice needs an overhaul. From what I have seen, it appears to be one of the most poorly structured franchises. They like investors who like returns, not investments in employees or communities, etc..


  7. The foundation I began to build on!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Events and Sales Manager Temp GM Sister Property in Minot, ND
    Former Employee - Special Events and Sales Manager Temp GM Sister Property in Minot, ND

    I worked at Choice Hotels full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Able to work independently, Excell or advance upon action, wealth of knowledgeable ppl, state of the art convention center & meeting spaces. Large Waterpark with towering slides and a fun center

    Cons

    Close-minded ownership regarding current issues one may face in life, lack of employee recognition, lack of positive vibe in building and harsh reputation blows due to turn over, undocumented and sometimes illegal firing of employees

    Advice to Management

    Allow common sense and compassion for ones situation before passing a premature judgment.

    Employees should be recognized and appreciatedo for their services and hard work


  8. Guest Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in New York, NY
    Former Employee - Guest Service Agent in New York, NY

    I worked at Choice Hotels full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Employee hotel rates (discounted hotel rates, $25 per night in some place), close to my home,

    Cons

    This particular property was ran by Twin Tier hospitality. Probably the worst job I ever had. The owners often didn't pay their bills so I was stuck several times having to apologize to guests for basic things like; no toilet paper, no breakfast, no wifi, no heating etc.

    Advice to Management

    Look for employment elsewhere. I worked there for 2.5 years and had 4 different managers. They were all let go once their "honeymoon" period was over. During the first 4 months they were there, they got everything they needed, all bills paid etc. Once those 4 months were up, ownership was back to not paying everyone.


  9. Assistant Supervisor Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Supervisor in Ruston, LA
    Current Employee - Assistant Supervisor in Ruston, LA

    I have been working at Choice Hotels full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    great discounts, nice environment, and friendly staff

    Cons

    pay not so great, no pay upgrades, no career advancements


  10. Easy, just alot of balls to juggle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Hiram, GA
    Current Employee - Front Desk Agent in Hiram, GA

    I have been working at Choice Hotels part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good management , great environment

    Cons

    Not enough pay for what you do, if you actually do your job correctly and thoroughly

    Advice to Management

    Raise in pay would raise the quality of employee


  11. Kleines Gehalt - nettes Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Munich, Bayern (Germany)
    Former Employee - Anonymous Employee in Munich, Bayern (Germany)

    I worked at Choice Hotels (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Kleines Team
    - Direkte Kommunikationswege im Team, lange auf internationaler Ebene

    Cons

    - wenig Förderung
    - geringes Gehalt



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