Choice Hotels
2.9 of 5 124 reviews
www.choicehotels.com Silver Spring, MD 1000 to 5000 Employees

Choice Hotels Reviews

Updated Apr 5, 2014

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2.9 124 reviews

                             

50% Approve of the CEO

Choice Hotels President, CEO, and Director Stephen P. Joyce

Stephen P. Joyce

(54 ratings)

44% of employees recommend this company to a friend
124 Employee Reviews
in

Review Highlights

Pros:
  • "Management understands work / life balance"
    in 5 reviews
  • "Great Associates and Benefits, great working environment"
    in 8 reviews
Cons:
  • "No benefits or retirement at least for house keeping"
    in 5 reviews
  • "Theres not much room for advancement and the owners were stingy about allocating more money to the hotel for fixing things, raises etc"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good work experience

Front Desk Associate (Former Employee)
South Burlington, VT

I worked at Choice Hotels full-time for less than a year

ProsThe management stood by the employees, relatively easy work, good coworkers.

ConsWeird hours (7am-3pm or 3pm-11pm shifts), little room for advancement, having to deal with crazy visitors. For example, I had occasional visits from police to address problems with the guests, people could be very degrading from time to time, and there were occasional interactions with heavy drug users and other types of crime. But now you know to expect this coming into the job.

Advice to Senior ManagementKeep doing what you're doing

Yes, I would recommend this company to a friend

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Bad management

Manager (Current Employee)

I have been working at Choice Hotels full-time for more than 5 years

Prosfree coffee, free tea, free covered parking, free cups and ice

ConsHorrible, unprofessional management, good ol' boys club, absolutely no advancement unless you are in the "in crowd", don't value employees, management is very self-focused- horrible benefits, horrible pay

Advice to Senior Managementjust stop pretending

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Love my job and awesome General Manager

Night Auditor (Current Employee)
Tualatin, OR

I have been working at Choice Hotels part-time for less than a year

ProsI have had nothing but a positive work experience. The General Manager is amazing and very proud to work with her. When you have a manager that is available to you at anytime, day or late night, it speaks volumes about the company as a whole. I hope to stay with the company for many years to come. Love my job.

ConsI have not had one complaint...everyone I work with are amazing. I literally can't think of anything negative to say.

Advice to Senior ManagementKeep up the amazing work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Tiresome

Front Desk Clerk (Former Employee)

I worked at Choice Hotels part-time for more than a year

ProsWill work with varying schedule (i.e. college courses), easy to get extra hours, will teach you a lot of helpful skills (computer software, phone systems, customer management, etc..)

ConsHigh turn-over rate means you are often asked to cover shifts, weekends off are typically reserved for full-time staff, depending on the hotel (choice has a lot of variety in terms of quality) customers can be extremely rude and/or hostile, management tends to be aggressive and/or not caring towards employees, housekeepers treated bad

Advice to Senior ManagementConsider listening to employees and even backing them up.

No, I would not recommend this company to a friend

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friendly atmosphere

General Manager (Former Employee)
Torrance, CA

I worked at Choice Hotels full-time for more than 3 years

ProsGreat place to work with very nice people

ConsThe locations are not very convenient for most people

Advice to Senior Managementupgrade linen quality

Yes, I would recommend this company to a friend

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Not a bad job

House Keeping (Current Employee)
Saratoga Springs, NY

I have been working at Choice Hotels full-time for less than a year

ProsGreat place to work (Comfort Inn and Suites)

ConsManager didn't run the business well.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Too much red tape

Programmer Analyst (Former Employee)

I worked at Choice Hotels full-time

ProsGreat people. Great location. Agile environment.

ConsTakes up to a month to get a simple access to a system.

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Do Not Invest in Choice Hotels Franchise Hotels, You will loose all your investment.

Anonymous Employee (Former Employee)

I worked at Choice Hotels

ProsThere is nothing to say here

ConsChoice Hotels as whole do not have any standard. They want to follow Hilton, IHG without any customer base. You can't give service, when you do not make any money in Hotel..

Advice to Senior ManagementThey should run the hotel and get a experience of daily issues and know the reality.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Get What You Can

Director (Former Employee)
Rockville, MD

I worked at Choice Hotels full-time

ProsNot high stress. Opportunities can be there for those that seek them out and play the game.

ConsLike high school some days. People who get ahead often do so via favoritism. Not a lot of talent across many areas, but that does allow some to hide and take home a check if they want.

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Big Joke with careless management

Anonymous Employee (Former Employee)

I worked at Choice Hotels full-time

ProsGood coffee in the office, some employees are fun

ConsHUGE micromanagement issues; Directors - Tim Oldfield, Mike Bobbitt, Brendan Gibney do not care about immediate employees, and definitely do not care about franchisees or their success. The goal is to squeeze every dollar out of operation, and put as much pressure on employees. Very bad relationship with InnVest and Westmont Hospitality. Do not work for this employer as you will be dissatisfied in a few short months, and will be forced to look for another job which will look bad on your resume. This company also has VERY bad reputation in the industry and among major clients. You feel like a number, and all of the things are done by the "book" so there is no personal attachment or commitment from senior management.

Advice to Senior ManagementManagement - first value and admire your employees. Second - stop being cheap, and empower your employees to do great things. After-all - you hired ALL of us, and should trust us that we will do a very good job.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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