Choice Hotels Reviews

Updated August 29, 2015
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251 Employee Reviews

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  1. Helpful (1)

    information technology

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook

    Pros

    Great work environment. Collaborative and continuous improvement focused. Growing technology department.

    Cons

    there are lot's of challenging projects which can be seen as overwhelming to some but exciting to others


  2. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in North Little Rock, AR
    Current Employee - Assistant General Manager in North Little Rock, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Choice Hotels (Less than a year)

    Pros

    Great Hotels with organized, easy to find and utilize brand standards and PMS .

    Cons

    most are independent owned and operated

    Advice to Management

    If independently owned make sure you are a good fit with owners


  3. Helpful (1)

    It was very unpleasant compared to other brands/parent company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A lot of downtime Meet new people

    Cons

    One shift does more than 60% of the work, sometimes more during peak weeks/months No sick time

    Advice to Management

    New schedules


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  5. Helpful (1)

    Great company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people to work with, benefits and culture

    Cons

    They could offer more work from home flexibility. Although not a big concern

    Advice to Management

    Continue to promote from within and keep talent that understands hospitality very well.


  6. Helpful (2)

    Used to be a great place to work.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Associate in Phoenix, AZ
    Former Employee - Technical Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time (More than 3 years)

    Pros

    relationship based company, work with latest technology, discount on hotels, fun work events, cool and modern work environment

    Cons

    relationship based company, good ol' boys club, lots of office politics, top heavy, no room for growth in certain departments and roles, lower pay than what is industry standard, weak healthcare benefits and only offer an HSA plan, no tuition reimbursement, stock options only offered at executive level, bonus structure only offered to management and above

    Advice to Management

    The owners and shareholders need to look at the leadership and get rid of people that have been there for years, but aren't performing at an optimal level, and not keep them just because they have been there forever. Many of the leaders are questionable and don't believe they uphold the company values. The HR Department is the weakest link at this company and they need to get rid of all the HR leaders from the SVP and VP level down to the management level and maybe this will help improve the company culture and restore the integrity they have managed to tear apart by their actions that everyone is aware of but nobody does anything about it. It's amazing to see that they are there year after year, yet no one feels comfortable working with them and they are roadblocks to improvement. The owners of this company are either being kept in the dark or they simply don't care and only focus on making money. This place used to be a great place to work and now people are resigning with no job lined up and it's making the associates that are left behind nervous. That's when I knew it was time to go. I would stay away.


  7. Helpful (1)

    Pays the bills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Post Falls, ID
    Current Employee - Front Desk in Post Falls, ID
    Recommends

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    I love my managers and [most of] the people I work with.

    Cons

    I REALLY dislike the owners and the way they run things.


  8. Night Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Mandeville, LA
    Current Employee - Night Auditor in Mandeville, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Choice Hotels (Less than a year)

    Pros

    I am only six miles from home

    Cons

    The hotel is a franchise and the pay is considerably less than that of a company owned hotel

    Advice to Management

    Increase the pay to that of what Choice pays for the same job


  9. Helpful (1)

    Front Desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Having the anatomy to work some overtime, especially when they don't seem to get enough hours throughout the week.

    Cons

    When it come to the experience that you have, and the outcome of the knowledge that you have on the Choice Advantage System, your work performance, and maybe the type of personality that you have, it seems like some of the staff can set you up for failure just so that management can give you less hours, or even try to get rid of you. Not cool at all.


  10. Helpful (1)

    Front Desk Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Choice Hotels part-time

    Pros

    Great for experience in the hotel industry. The discounts employees and friends and family get are amazing!

    Cons

    Each franchise is run differently and where I work it's disorganized. Their promotions aren't the best either, some guests get frustrated with how they run things.


  11. Night Audit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor, Front Desk Agent in Williamsport, PA
    Current Employee - Night Auditor, Front Desk Agent in Williamsport, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    Better pay than some fast food places. They upgrade some rooms occasionally.

    Cons

    Critical management style, favoritism, and rules change according to business cycles.

    Advice to Management

    Fire everyone in management and rebuild based upon professionalism.



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