Choice Hotels Reviews

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2.9
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
15 Ratings

Pros
  • Very friendly culture and great work life balance (in 10 reviews)

  • Great experience and work environment (in 10 reviews)

Cons
  • No benefits or retirement at least for house keeping (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Sr. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Silver Spring, MD
    Former Employee - Senior Analyst in Silver Spring, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Very friendly culture and great work life balance.

    Cons

    Not a high performing environment. It does not seem like the best or smartest get promoted

    Advice to Management

    Talent is not recognized enough here and when you look at management you wonder how some of them were promoted.


  2. Helpful (1)

    Out of touch with reality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Silver Spring, MD
    Former Employee - Director in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    Number of different jobs to apply for.

    Cons

    Company does not care about its employees. They have been laying off employees every November for the past 8 years, then 2 years ago they bought two new buildings for their headquarters in Maryland and Arizona. The current CEO nor his Vice Presidents do not seem to care about who has a job or not. The Health insurance package they changed to is terrible. Constant in-fighting at the corporate offices. They put on a false front that they care about families but the truth is they don't. Your job is never secure.

    Advice to Management

    All the management at corporate needs to be replaced as well as the CEO.


  3. Helpful (2)

    Terrible company that devalues it's people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    I really can't think of any PROS at this point

    Cons

    Upper and mid level management is utterly inept. Decision making is bad, bordering on senseless. The culture is exclusionary with only a chosen few that even have voices as such . I would highly recommend to anyone that takes pride in what they do to keep looking. This isn't the company for you.

    Advice to Management

    Quit.


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  5. Changing!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resource Coordinator in Silver Spring, MD
    Former Employee - Human Resource Coordinator in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Strong knowledgeable co-workers. Great people.

    Cons

    Re-organization after Re-orgs! Always in transition. Pick a plan and execute.

    Advice to Management

    Training for all managers and higher ups.


  6. Helpful (4)

    Dysfunctional company; highly political and unskilled senior management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Silver Spring, MD
    Former Employee - Manager in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    It was a paycheck; You are better off lying low and doing nothing to survive.

    Cons

    Company profit totally focused on selling franchises; franchisees pay fees and receive little benefit. Marketing and Product management is a nonstrategic joke. Most talented associates have quit. One of htose companies that talk about their "values" while everyone from the top down tries to out maneuver one another

    Advice to Management

    Stop the hypocrisy.


  7. Helpful (2)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 10 years)

    Pros

    Great beneftis. Health benefits not as good as used to be, now on a high deductible plan but still good comparitively. Locally work with great people.

    Cons

    Very top heavy, too many senior level managers. Every year, they cut more employees to outsoarcing and then talk about how great the company is doing in the earnings reports. Just focused on more $$. Often won't spend $$ on systems upgrades or necessities of everyday job function.


  8. Solid company with a good business model

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager/Director in Silver Spring, MD
    Current Employee - Manager/Director in Silver Spring, MD
    Positive Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    Small company where associates at all levels can make a significant contribution and have access to senior staff

    Cons

    Very cost conscious resulting in limited resources for employees and lots of work

    Advice to Management

    Add staff when necessary to take advantage of projects with a positive NPV rather than delaying or denying projects due to a lack of resources


  9. Helpful (2)

    Great staff, mediocre management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Silver Spring, MD
    Current Employee - Senior Director in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    General good working environment. Middle management and staff are competent and supportive.

    Cons

    Very short term focused. Senior management is fixated on maximizing personal income during fairly brief tenure. Little investment in the brands.

    Advice to Management

    Invest for the long-term health of the brands and maintain a consistent strategy.


  10. Helpful (2)

    Taken a turn for the worst !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    1. Cheap hotel rates as an employee 2. People at lower management are general nice and real.

    Cons

    1. Company has cut alot of the benefits such as gym, food terrance, student class reimbursements and employees stock options. 2. Health care benefits is SUCKS. You pay out of pocket 1st $1,200 (single coverage) $2,400.00 (Family) for deductibles- Company is more concern about savings their pennies. for Senior Mgmnt bonuses. 3. Every November company lays off employees ( Nov. 11 it layoff 90 employees) 4.Human Resources "claims" we are here to help the employees, where actually trying to find ways and methods to save the company more money. 5. Too many self absorb egos at the top. ( such as the star on "Undercover Boss")

    Advice to Management

    Senior management needs to show that it cares about the people who work there by standing behind them, which it currently doesn't do. Have a better training program for new employees. Go back to old Health care benefits. BRING BACK CHUCK!


  11. Helpful (2)

    Good balance with right managers, but tread carefully...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Silver Spring, MD
    Former Employee - Director in Silver Spring, MD
    Approves of CEO

    Pros

    Management understands work / life balance. This is a franchise sales company, not a hotel company however there remains opportunity in the industry for those who seek it. Plenty of access to industry information, gather as much of this as possible.

    Cons

    Organization operates in silos. The lack of transparency between departments creates feuds and there remains a dissension between old management and new management.

    Advice to Management

    Break the silos, align goals both department and individual throughout the company.



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