Choice Hotels

  www.choicehotels.com
  www.choicehotels.com
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Choice Hotels Reviews in Silver Spring, MD

Updated August 1, 2014
Updated August 1, 2014
147 Reviews
3.4
147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
63 Ratings

Review Highlights

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 6 reviews)

  • Great experience and work environment (in 9 reviews)


Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Theres not much room for advancement and the owners were stingy about allocating more money to the hotel for fixing things, raises etc (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Silver Spring, MD
    Former Employee - Senior Analyst in Silver Spring, MD

    I worked at Choice Hotels full-time for more than a year

    Pros

    Very friendly culture and great work life balance.

    Cons

    Not a high performing environment. It does not seem like the best or smartest get promoted

    Advice to ManagementAdvice

    Talent is not recognized enough here and when you look at management you wonder how some of them were promoted.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Terrible company that devalues it's people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD

    I worked at Choice Hotels full-time for more than 10 years

    Pros

    I really can't think of any PROS at this point

    Cons

    Upper and mid level management is utterly inept. Decision making is bad, bordering on senseless. The culture is exclusionary with only a chosen few that even have voices as such . I would highly recommend to anyone that takes pride in what they do to keep looking. This isn't the company for you.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Changing!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resource Coordinator  in  Silver Spring, MD
    Former Employee - Human Resource Coordinator in Silver Spring, MD

    I worked at Choice Hotels full-time for more than a year

    Pros

    Strong knowledgeable co-workers. Great people.

    Cons

    Re-organization after Re-orgs! Always in transition. Pick a plan and execute.

    Advice to ManagementAdvice

    Training for all managers and higher ups.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Dysfunctional company; highly political and unskilled senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Silver Spring, MD
    Former Employee - Manager in Silver Spring, MD

    I worked at Choice Hotels full-time for more than a year

    Pros

    It was a paycheck; You are better off lying low and doing nothing to survive.

    Cons

    Company profit totally focused on selling franchises; franchisees pay fees and receive little benefit. Marketing and Product management is a nonstrategic joke. Most talented associates have quit. One of htose companies that talk about their "values" while everyone from the top down tries to out maneuver one another

    Advice to ManagementAdvice

    Stop the hypocrisy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD

    I have been working at Choice Hotels full-time for more than 10 years

    Pros

    Great beneftis. Health benefits not as good as used to be, now on a high deductible plan but still good comparitively. Locally work with great people.

    Cons

    Very top heavy, too many senior level managers. Every year, they cut more employees to outsoarcing and then talk about how great the company is doing in the earnings reports. Just focused on more $$. Often won't spend $$ on systems upgrades or necessities of everyday job function.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Solid company with a good business model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager/Director  in  Silver Spring, MD
    Current Employee - Manager/Director in Silver Spring, MD

    I have been working at Choice Hotels full-time for more than 5 years

    Pros

    Small company where associates at all levels can make a significant contribution and have access to senior staff

    Cons

    Very cost conscious resulting in limited resources for employees and lots of work

    Advice to ManagementAdvice

    Add staff when necessary to take advantage of projects with a positive NPV rather than delaying or denying projects due to a lack of resources

    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great staff, mediocre management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director  in  Silver Spring, MD
    Current Employee - Senior Director in Silver Spring, MD

    I have been working at Choice Hotels full-time for more than 5 years

    Pros

    General good working environment. Middle management and staff are competent and supportive.

    Cons

    Very short term focused. Senior management is fixated on maximizing personal income during fairly brief tenure. Little investment in the brands.

    Advice to ManagementAdvice

    Invest for the long-term health of the brands and maintain a consistent strategy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Taken a turn for the worst !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD

    I have been working at Choice Hotels full-time for more than 3 years

    Pros

    1. Cheap hotel rates as an employee
    2. People at lower management are general nice and real.

    Cons

    1. Company has cut alot of the benefits such as gym, food terrance, student class reimbursements and employees stock options.

    2. Health care benefits is SUCKS. You pay out of pocket 1st $1,200 (single coverage) $2,400.00 (Family) for deductibles- Company is more concern about savings their pennies. for Senior Mgmnt bonuses.

    3. Every November company lays off employees ( Nov. 11 it layoff 90 employees)

    4.Human Resources "claims" we are here to help the employees, where actually trying to find ways and methods to save the company more money.

    5. Too many self absorb egos at the top. ( such as the star on "Undercover Boss")

    Advice to ManagementAdvice

    Senior management needs to show that it cares about the people who work there by standing behind them, which it currently doesn't do. Have a better training program for new employees. Go back to old Health care benefits. BRING BACK CHUCK!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Good balance with right managers, but tread carefully...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director  in  Silver Spring, MD
    Former Employee - Director in Silver Spring, MD

    I worked at Choice Hotels

    Pros

    Management understands work / life balance. This is a franchise sales company, not a hotel company however there remains opportunity in the industry for those who seek it. Plenty of access to industry information, gather as much of this as possible.

    Cons

    Organization operates in silos. The lack of transparency between departments creates feuds and there remains a dissension between old management and new management.

    Advice to ManagementAdvice

    Break the silos, align goals both department and individual throughout the company.

    Approves of CEO
  11. 3 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD

    I have been working at Choice Hotels

    Pros

    * Work life balance
    * Can work from home if you get a good boss

    Cons

    * Awful health benefits (Cigna- not accepted everywhere, $1200 deductible before anything is covered, then only 80%)
    * No more tuition reimbursement
    * Closed the cafeteria
    * Just laid off 80 people
    * Company culture is changing to be more "big" than "family" oriented
    * Closed company gym

    Advice to ManagementAdvice

    After removing 90% of our benefits and laying off 80 people, perhaps the best thing I would suggest is to refrain from jokes about the benefits we do keep (monthly fruit delivery), or telling all associates to "get over 2011 and move on to 2012". And then giving Managers and Above bonuses = 16% + of their salaries (a usual bonus was 10%) feels like "blood money" to many of them. That is a difference of normally getting $9k per manager to getting $15k this year (director and above levels getting around 30% bonuses).

    When people walk out of your All Associates meeting half-way through, it is a sign that the changes you are making are pushing your employees straight out the door. Relying on the "poor economic climate" as a method to scare the good employees to stay in-house doesn't work in Maryland where jobs are still available. Perhaps offering benefits back to employees would be a start, but many of us won't be around to wait for that to happen. Treating non-executives this bad is a poor decision- especially since we are the ones supporting them.

    Doesn't Recommend
    Disapproves of CEO

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