Christopher & Banks Reviews

Updated August 24, 2015
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3.2
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Christopher & Banks CEO LuAnn Via
LuAnn Via
29 Ratings

Pros
  • Great employee discount to help with wearing clothing currently in the stores (in 10 reviews)

  • Customer service focus, promotes a feeling of ownership among managers (in 5 reviews)

Cons
  • Many changes in upper management over several years (in 13 reviews)

  • Having part time assistants who don't take ownership as they are "just (in 11 reviews)

More Pros and Cons

124 Employee Reviews

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  1. Helpful (1)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Pigeon Forge, TN
    Current Employee - Store Manager in Pigeon Forge, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Christopher & Banks full-time (More than 3 years)

    Pros

    AMAZING company! When they say like family they truly mean that. Great hours, great benefits, many opportunities to work your way up!

    Cons

    As far as company it's amazing. Like all companies it has its moments (as far as management) however what company doesn't.

    Advice to Management

    Keep up the great work!


  2. Helpful (1)

    Asst mgr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Jackson, MI
    Current Employee - Assistant Store Manager in Jackson, MI

    I have been working at Christopher & Banks (More than 3 years)

    Pros

    I love my customers and the girls that are under me

    Cons

    When I get a unhappy customer, I do my very best to turn a negative to a positive


  3. Helpful (1)

    Love this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Greenwood, IN
    Current Employee - Assistant Store Manager in Greenwood, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Christopher & Banks (More than 3 years)

    Pros

    Great atmosphere and discounts are amazing

    Cons

    Low hours with a high work load

    Advice to Management

    Larger stores need more hours to accommodate the larger work load, the dressing rooms, steaming,customer service, promo changes and care to insure our customers return.


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  5. Great Company To Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Christopher & Banks full-time

    Pros

    Good company culture, exciting and fast paced

    Cons

    No cons I can think of


  6. Helpful (1)

    Needs change from the top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Christopher & Banks full-time (More than 8 years)

    Pros

    Used to be a great positive company to work for, selling quality merchandise for reasonable prices. Could be again if there is a change in management from the CEO down through the district level. Great team of fellow employees who haven't quit yet.

    Cons

    Store performance has fallen in once profitable stores where plus sizes were added without adequate room and resources to present the product properly. Instead of giving individual store managers the power and hours to do what they need to do and what they do best, a parade of corporate yes-men/women parade through, each directing in a different manner. The stores are a mess. Upper management shows no interest in listening to employees who work in the store and understand our customer base. The product coming in is not appealing to our once solid and loyal customer base. That solid and loyal base includes store employees who could earn more working elsewhere but used to like the product and the company. The work load increases daily and as it peaks for special events they cut the hours to the stores then berate the stores for not making the unreasonable goals with not enough hours to complete needed tasks. Management could learn from those working in the stores if only they would listen. In addition to cutting hours they have cut our employee discount. The average customer can get a better deal than employees.

    Advice to Management

    Listen to your employees who work daily with your customer, they know what she wants.


  7. Assistant manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice atmosphere to work in

    Cons

    Not a lot of training provided, high expectation, lack of reward recognition


  8. Helpful (4)

    I LOVE JEN YEO!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anthem, AZ
    Current Employee - Anonymous Employee in Anthem, AZ
    Recommends
    Positive Outlook

    I have been working at Christopher & Banks part-time

    Pros

    She is so amazing. She is understanding and an amazing manager. You can always count on her to do a great job with a great attitude. She builds every employee up and makes you want to work harder to be a better employee for her. Christopher and Banks made the smartest decision they might have ever made when choosing Jen to be the Store Manager. She never asks you to do something she is not willing to do. I am so thankful for both her and Kristi the assistant store manager. They are great people with spectacular personalities. If you need a part time job this is the company and the location to go. You won't find a better manager.

    Cons

    None! There is no drama, no harsh criticism and no negative attitudes.

    Advice to Management

    Do what ever you have to do to keep Jen and Kristi.


  9. Helpful (1)

    I'm a full time Assistant Manager at Christopher & Banks and couldn't be happier!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Store Full Time Assistant Manager in Bourbonnais, IL
    Current Employee - Multi Store Full Time Assistant Manager in Bourbonnais, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Christopher & Banks full-time (Less than a year)

    Pros

    Great quality clothing, fabulous employee discounts, amazing women (coworkers and customers!)

    Cons

    Having to push for email's from older ladies is quite difficult because not everybody knows how to use it!

    Advice to Management

    Offer other ways to receive better coupons besides postal and email


  10. Helpful (3)

    Management will make it or break it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Christopher & Banks full-time

    Pros

    INCREDIBLE CUSTOMERS are what makes it worth it. Allowed to go outside the norm to provide customer service. Loved working with a "grown-up" team.

    Cons

    More and more expected with very few resources allowed. Payroll progressively tighter while expectations multiply. Lots of senior turnover so while you can be praised or supported one month, you can be treated poorly and be targeted the next. Company from the inside looks to be scrambling time and communication is scattered.

    Advice to Management

    Your front line is more important than you realize. By tying their hands and by covering their mouths, you are growing further and further away from what your customers want and need. What happened to promoting from within?


  11. buyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The people! Great Co workers.

    Cons

    Lack of leadership, no clear vision.

    Advice to Management

    Trust that your people are making the right choices.



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