Christopher & Banks

  www.christopherandbanks.com
  www.christopherandbanks.com

Christopher & Banks Reviews

Updated December 20, 2014
Updated December 20, 2014
86 Reviews
2.7
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Christopher & Banks CEO LuAnn Via
LuAnn Via
15 Ratings

Review Highlights

Pros
  • Great employee discount to help with wearing clothing currently in the stores (in 10 reviews)

  • Customer service focus, promotes a feeling of ownership among managers (in 5 reviews)


Cons
  • Upper management doesn't have a clue (in 13 reviews)

  • Having part time assistants who don't take ownership as they are "just (in 11 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Enjoyable part-time position

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Christopher & Banks part-time

    Pros

    Generally I found Christopher & Banks to have a pretty friendly work environment (management, other employees, and customers too!). Other employees were kind and I never experienced any negative office politics except from one person who left fairly quickly.

    Cons

    Sometimes computer systems were outdated, but I expect that has changed for the better. Pressure to collect customer information to build profiles at the checkout counter (I expect there's even more pressure to do so now). Not really much at all in the way of raises unfortunately.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    No longer a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Christopher & Banks full-time (more than 5 years)

    Pros

    Employees in the stores are generally a great group of people. Great employee discount to help with wearing clothing currently in the stores.

    Cons

    To many to list well. The worst being pressure from the top to do what ever it takes to keep the customer happy even when it is outright wrong. Also complicated promotions and coupons that upset the customer and have them taking their anger out on you. Not enough hours for all the tasking required and the corporate response is to manage time better.

    Advice to ManagementAdvice

    Been bubbling up for years, they haven't listened yet.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Corporate office is diseased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plymouth, MN
    Former Employee - Anonymous Employee in Plymouth, MN

    I worked at Christopher & Banks full-time (more than 3 years)

    Pros

    Overall, the people in the corporate office are very nice and hard working. When I left, this was the one and only thing I was going to miss and I maintain friendships to this day with current and former employees. You also receive a generous discount on their clothes, if that's your thing.

    Cons

    Workloads are completely out of bounds and unreasonable. At one point, I went 6 months without taking a single lunch break - and not only is that not unusual, but it feels as if even leaving during the lunch hour is frowned upon. It's retail, so there are constant changes and re-evaluating strategies, but many in upper management do not realize how difficult some of these changes are to implement in an extremely short amount of time. None of that is ever taken into account. Due to this, people work an extraordinary number of hours to meet deadlines, and many to the point of complete burnout. To make matters worse, management continues to insist that irrelevant tasks be completed routinely. These are tasks that have nothing to do with driving the business, yet management behaves as if the fate of the company depends on it.

    Advice to ManagementAdvice

    Act on what exiting employees say in their exit interviews or don't bother with them at all. There have been dozens of complaints about one upper management employee for years, yet nothing is ever done. Nothing changes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Little upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Christopher & Banks full-time

    Pros

    Great discount on clothing. Although the fashions are a bit stodgy.

    Cons

    Micromanage store managers and go past you to manage your employees as well. Sometimes have conversations with your employees behind your back. They do not treat you well when you leave, even if for retirement or health reasons.

    Advice to ManagementAdvice

    Your managers work hard. Respect them and don't treat them as if they don't know anything. If you thought they had the experience to be hired in that position, then let them exercise their own judgment sometimes. Otherwise, you might as well just hire monkeys!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Overall, pretty good for retail

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Christopher & Banks

    Pros

    Great managers
    Focus on customer-employee relationship more than sales.

    Cons

    Quite a bit of miscommunication between corporate and stores.

  7.  

    Christopher & Banks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Christopher & Banks part-time (more than 5 years)

    Pros

    helping customers find the perfect outfit for them

    Cons

    lack of hours, physically demanding

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Ok company but very unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Christopher & Banks as an intern (less than an year)

    Pros

    Good experience, great people for the most part, nice office

    Cons

    Unorganized, some drama which was distracting

    Advice to ManagementAdvice

    Get a little more organized and put an end to the drama

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great place to gain experience, not much upward growth potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder in Butte, MT
    Former Employee - Third Key Holder in Butte, MT

    I worked at Christopher & Banks full-time (more than 3 years)

    Pros

    Fun coworkers, great employee discount. Time and a half for working holidays, which is nice as you don't get much choice in retail.

    Cons

    You have to work holidays. A lot of moms shop here and their kids can be unruly.

    Advice to ManagementAdvice

    Try to promote from within.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    OKAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Philadelphia, PA
    Current Employee - Assistant Manager in Philadelphia, PA

    I have been working at Christopher & Banks part-time (less than an year)

    Pros

    First name basis with repeat customers.

    Cons

    Working with two women are who bullies and when finally stood up they play the victims.

    Recommends
    Disapproves of CEO
  11.  

    Love working with the customers but poor manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Carroll, IA
    Former Employee - Part Time Sales Associate in Carroll, IA

    I worked at Christopher & Banks part-time (more than an year)

    Pros

    I enjoyed working with the customers-they are a great older set of customers who enjoy the help and attention. The customers seem very pleased with products. Great perks for employees-half-price clothing was great. Very clean and high standards for employees and how the store looks. Enjoyed working there for the most part.

    Cons

    Manager is a problem at this store. Breaks are at odd times or not at all for those working all day. Typically there are no breaks for employees, no matter how long you work, or the lunch breaks that come at the end of the day, after working 7 hours for full time is ODD (lunch at 4 p.m. after coming to work at 8:30 is common). Manager is very much on a power trip-everyone's schedule revolved around her personal, family schedule, which gets old really fast-and is always subject to change if her schedule changes. Manager would come and go as it worked for her but this is selectively extended to any of the other employees if it worked for the managers personal schedule. Manager also puts her responsibilities on others to do her job. She takes credit for the sales and good things that happen at the store when most of that credit goes to assistant manager(key holder) and the other sales associates who are there, putting in the hours and doing the work. Big turn over of employees because of the "managers selective scheduling" and "I'm in charge attitude". You don't work with this manager you work FOR her. I found coworkers very disgruntled regarding the scheduling and simple things like breaks or lunch breaks, especially those who worked full time. Very frustrating and stressful to work with those full time people who were treated so poorly. They are very unhappy.

    Advice to ManagementAdvice

    Monitor your store managers, their hours and WHEN they are working. Retail is tough but with the person in charge gets away with things and the schedule is for her benefit only people look for other jobs and move on, leaving in frustration.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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