Cigna Reviews

Updated July 15, 2015
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3.2
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Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
9 Ratings

Pros
  • Works hard at work/life balance (in 60 reviews)

  • Flexible work from home arrangements (in 53 reviews)

Cons
  • NO work life balance for most employees in my department (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Pros and Cons

15 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Personal Service Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Advocate in Bourbonnais, IL
    Current Employee - Personal Advocate in Bourbonnais, IL

    I have been working at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked at Cigna since 2008 and have to say this company cares about its employees and customers. I love the job I do know I am provided our customers the absolute best experience they can get for their healthcare needs.

    Cons

    There are no cons about working for this company.

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you so much for your review! Your positive attitude shines through your words.


  2. Helpful (2)

    Enjoy your life, Don't work here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Bourbonnais, IL
    Former Employee - Customer Service Associate in Bourbonnais, IL

    I worked at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    You will learn valuable insights and knowledge into the insurance industry. You will walk away knowing more about insurance than you ever thought possible. Casual Dress code, your coworkers are your sanity -- they make the job bearable. There are good managers and you are lucky if you get one who is involved in your progress. There are great positions in the company outside of the call positions (just not very attainable).

    Cons

    Extremely stressful. Many people seek therapy for the stress of this job. In most positions calls are back to back and you are dealing with people who are EXTREMELY uninformed about their insurance benefits. You are left to listen to their screaming and complaining for 8 hours because they simply chose benefits that they know nothing about. Management is less than understanding of this and how quick you can get someone off the phone is often the #1 priority. There is little room for advancement and you are locked down to your phone 99% of the time. Everyone is on a different page and most of the work is done offshore. Customers complain that they never get the same answer which is true -- there is no way for everyone to keep track of what is right and wrong in this job.

    Advice to Management

    Promote more room for advancement and restructure the training. Improve technology for your Customer Service Advocates and hire more onshore representatives. Cigna has never made more money in it's existence than the past few years -- spread that to more than your "high ups".


  3. Helpful (2)

    Overall, Cigna was a pretty good place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Associate in Bourbonnais, IL
    Current Employee - Senior Claims Associate in Bourbonnais, IL

    I have been working at Cigna full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible scheduling, decent pay, many opportunities for advancement, relaxed dress code.

    Cons

    MICROMANAGEMENT. There is no freedom whatsoever in the processes used to complete tasks. Company benefits are less than satisfactory.


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  5. Gained knowledge and experience, however look forward to stressful days.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Reo in Bourbonnais, IL
    Current Employee - Call Reo in Bourbonnais, IL

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You receive more education and experience on how to survive in a office atmosphere. Especially being in a call center.

    Cons

    Not very flexible, shift changes all the time. You may work weekends, and hoildays. if askes to leave early on a , dont do it! You wont receive your double time pay. If your under poor management it becomes a nightmare going into work. Stressful atmosphere. Your always being judge by coworkers and upper management based on your call times not on how well you take care of the customer.

    Advice to Management

    Work on your skill set first before critiquing your employees. Less drama and gossiping and more praising and acknowledging your employees.


  6. Helpful (2)

    Great opportunity for advancement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Supervisor in Bourbonnais, IL
    Former Employee - Claim Supervisor in Bourbonnais, IL

    I worked at Cigna full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary, opportunity, and security make this a very desirable employer.

    Cons

    Appraisal process is lacking in merit.

    Advice to Management

    Create better road maps for promotional success.


  7. Insight

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Bourbonnais, IL
    Current Employee - Customer Service Associate in Bourbonnais, IL

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great health benefits and some potential for growth.

    Cons

    Constantly changing procedures and being over worked. No work life balance.

    Advice to Management

    Hire more and stop mandating.


  8. Helpful (4)

    Good but Unsettling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bourbonnais, IL
    Former Employee - Customer Service Representative in Bourbonnais, IL

    I worked at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Teaching you a lot about the business world Teaching you how to communicate Teaching negotiation skills

    Cons

    Oppressive atmosphere Strict guidelines Fear, intimidation, threats Harassment

    Advice to Management

    People have different skills & strengths; we do not all conform to your parameters, but we each bring our own unique skills to the table. Work with us.


  9. Helpful (2)

    Cigna is a good company to work for, however, I do believe the CSA's are underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Bourbonnais, IL
    Current Employee - Customer Service Associate in Bourbonnais, IL

    I have been working at Cigna full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reason to work is because of the benefits

    Cons

    Being confined to a phone all day. Not enough unplanned PTO

    Advice to Management

    Upper management should consider increasing the salary for their Customer Service Associates


  10. solid employer with growth opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Analyst in Bourbonnais, IL
    Current Employee - Customer Service Analyst in Bourbonnais, IL

    I have been working at Cigna full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible work shifts, great paid time off allowance, comfortable work environment, many opportunities to grow once you are in the door

    Cons

    some late hour shifts, many systems to learn,

    Advice to Management

    consider the value of listening and acting on recommendations of front line staff for overall company growth


  11. Helpful (2)

    Customer Service Internet Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Internet Specialist in Bourbonnais, IL
    Former Employee - Customer Service Internet Specialist in Bourbonnais, IL

    I worked at Cigna full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Learned new software and other office techniques.

    Cons

    Hostile environment...management listens to gossip and does not rate performance on skills.

    Advice to Management

    Look to see how well an employee does the job instead of basing it on popularity contest.



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