Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews in Bourbonnais, IL

Updated October 28, 2014
Updated October 28, 2014
598 Reviews
3.2
598 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
302 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 60 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 53 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great opportunity for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Supervisor in Bourbonnais, IL
    Former Employee - Claim Supervisor in Bourbonnais, IL

    I worked at Cigna full-time (more than 5 years)

    Pros

    Salary, opportunity, and security make this a very desirable employer.

    Cons

    Appraisal process is lacking in merit.

    Advice to ManagementAdvice

    Create better road maps for promotional success.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Gained knowledge and experience, however look forward to stressful days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Reo in Bourbonnais, IL
    Current Employee - Call Reo in Bourbonnais, IL

    I have been working at Cigna full-time (more than an year)

    Pros

    You receive more education and experience on how to survive in a office atmosphere. Especially being in a call center.

    Cons

    Not very flexible, shift changes all the time. You may work weekends, and hoildays. if askes to leave early on a , dont do it! You wont receive your double time pay. If your under poor management it becomes a nightmare going into work. Stressful atmosphere. Your always being judge by coworkers and upper management based on your call times not on how well you take care of the customer.

    Advice to ManagementAdvice

    Work on your skill set first before critiquing your employees. Less drama and gossiping and more praising and acknowledging your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Insight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Bourbonnais, IL
    Current Employee - Customer Service Associate in Bourbonnais, IL

    I have been working at Cigna full-time (more than an year)

    Pros

    Great health benefits and some potential for growth.

    Cons

    Constantly changing procedures and being over worked. No work life balance.

    Advice to ManagementAdvice

    Hire more and stop mandating.

    Doesn't Recommend
    Neutral Outlook
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  5. 4 people found this helpful  

    Good but Unsettling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bourbonnais, IL
    Former Employee - Customer Service Representative in Bourbonnais, IL

    I worked at Cigna full-time (more than 3 years)

    Pros

    Teaching you a lot about the business world
    Teaching you how to communicate
    Teaching negotiation skills

    Cons

    Oppressive atmosphere
    Strict guidelines
    Fear, intimidation, threats
    Harassment

    Advice to ManagementAdvice

    People have different skills & strengths; we do not all conform to your parameters, but we each bring our own unique skills to the table. Work with us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Cigna is a good company to work for, however, I do believe the CSA's are underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Bourbonnais, IL
    Current Employee - Customer Service Associate in Bourbonnais, IL

    I have been working at Cigna full-time (less than an year)

    Pros

    The best reason to work is because of the benefits

    Cons

    Being confined to a phone all day. Not enough unplanned PTO

    Advice to ManagementAdvice

    Upper management should consider increasing the salary for their Customer Service Associates

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    solid employer with growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Analyst in Bourbonnais, IL
    Current Employee - Customer Service Analyst in Bourbonnais, IL

    I have been working at Cigna full-time (more than 8 years)

    Pros

    flexible work shifts, great paid time off allowance, comfortable work environment, many opportunities to grow once you are in the door

    Cons

    some late hour shifts, many systems to learn,

    Advice to ManagementAdvice

    consider the value of listening and acting on recommendations of front line staff for overall company growth

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Customer Service Internet Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Internet Specialist in Bourbonnais, IL
    Former Employee - Customer Service Internet Specialist in Bourbonnais, IL

    I worked at Cigna full-time (less than an year)

    Pros

    Learned new software and other office techniques.

    Cons

    Hostile environment...management listens to gossip and does not rate performance on skills.

    Advice to ManagementAdvice

    Look to see how well an employee does the job instead of basing it on popularity contest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Nice company, horrible job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Bourbonnais, IL
    Current Employee - Customer Service Associate in Bourbonnais, IL

    I have been working at Cigna full-time (more than an year)

    Pros

    Great co-workers
    Management is nice
    18 days PTO
    Flexible scheduling

    Cons

    Stressful
    Mis-Communication
    You get uptrained and dont get compensated for it
    Just an overall bad job

    Advice to ManagementAdvice

    Communication at Cigna is very bad, your told one thing and then something else the next day, multiple emails daily that contradict each other and no one wants to take responsibility for anything.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    More compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Processor in Bourbonnais, IL
    Current Employee - Claims Processor in Bourbonnais, IL

    I have been working at Cigna full-time (more than an year)

    Pros

    Flexible schedule, half days on friday. voluntary overtime, 18 vacation days. work at home opportunity.

    Cons

    Salary could be more. high metric goals, high monthly insurance payment every pay period. Mandatiry 30-40 hours overtime

    Advice to ManagementAdvice

    Show more compassion to employees. help employees achieve advancement in company

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    good pay but it's a very unrewarding/hard job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Bourbonnais, IL
    Former Employee - Customer Service in Bourbonnais, IL

    I worked at Cigna full-time (more than 3 years)

    Pros

    good pay but hard work and long hours

    Cons

    horrible hours, horrible job with nonstop calls. 15 min breaks and 30 min lunch is killer

    Advice to ManagementAdvice

    give longer breaks

    Recommends
    Positive Outlook

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