Cigna

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Cigna Reviews in Philadelphia, PA

Updated July 30, 2014
Updated July 30, 2014
519 Reviews

3.2
519 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
264 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 54 reviews)

  • You can work from home if you choose to and it works to your advantage (in 42 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 17 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 15 reviews)

More Highlights

50 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Definitely a good starting point.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter  in  Philadelphia, PA
    Current Employee - Underwriter in Philadelphia, PA

    Pros

    Cigna offers a very comprehensive training program along with a vast array of self taught training programs through Cigna University which enables employees to expand their knowledge and expertise base.

    Cons

    Many young managers make it difficult to advance. Cigna hires many people right out of college therefore their ready for management roles at an early stage which can make it difficult for other employees coming in from the outside.

    Advice to ManagementAdvice

    Cigna has a very strong corporate philosophy that they'd like their employees to follow. It would be nice for management to show the employees how they personally follow it.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Frustrated by ongoing patchwork repairs that never fixed underlying root problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Philadelphia, PA
    Former Employee - Systems Analyst in Philadelphia, PA

    Pros

    Large company able to continue operations through business cycles that are typical in the insurance business.

    Cons

    Division-level management rotated through leadership positions in areas outside their realm of expertise. Infrastructure layered and difficult to work with and to maintain. Growth opportunities limited by pigeon-holing people in maintenance roles for ancient systems that exist after suspended efforts to replace them.

    Advice to ManagementAdvice

    Fix things, stop patching them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good place to be...for now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Horsham, PA
    Current Employee - Business Analyst in Horsham, PA

    Pros

    Good benefits overall, good paid time off and ability to buy vacation days

    Cons

    Local site management has limited experience with people issues and fosters it's own culture away from corporate culture. No on-site HR appears to be by design for better people control

    Advice to ManagementAdvice

    Try listening to the talented people in your organization. Don't simulate caring....care!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    The worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA  in  Philadelphia, PA
    Former Employee - CSA in Philadelphia, PA

    Pros

    The only good thing is the pay

    Cons

    Insurane is horrible...mandatory overtime..coworkers are ignorant...you have to tolerate horrible customers ....this was the worst employee insurance I ever had...do not care about their employees

    Advice to ManagementAdvice

    Tell consumers the truth..dont lie to consumers just to get their business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Overall not a bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Senior Specialist  in  Philadelphia, PA
    Current Employee - Applications Development Senior Specialist in Philadelphia, PA

    Pros

    Flexible timings, Telecommute, 23 paid vacations and plenty of sick leaves, over all work-life balance is good but it can be bad in some of the teams

    Cons

    Work/life balance can be bad in some of the teams. Average salaries

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Business of Caring in action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director IT  in  Philadelphia, PA
    Former Employee - Director IT in Philadelphia, PA

    Pros

    Strong culture or caring for patients & each other, good compensation & benefits package, opportunities to learn & grow. People who want to do more & step up are generally celebrated & allowed to show what they can do.

    Cons

    Soft strategic planning. Business direction often personality driven vs plan driven. Pockets of "indispensable" employees who harbor knowledge and don't readily share, creating risk for single points of failure.

    Advice to ManagementAdvice

    Pay attention to those who use information as a political lever. Some withhold important details from subordinates, making it difficult for them to be effective leaders.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor  in  Philadelphia, PA
    Former Employee - Claims Processor in Philadelphia, PA

    Pros

    They have good benefits for employees, work environment is good.

    Cons

    It is sometimes difficult to get a promotion.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Cordani is a Corporate Genius!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Consultant  in  Philadelphia, PA
    Current Employee - Talent Consultant in Philadelphia, PA

    Pros

    David Cordani has created a highly talented and well grounded leadership team who will do great things for Cigna. There is much flexibility and work life balance. Work at home for many. Room to grow for most. Strong Ethics and company values many great people. Home office and other facilities are great. It's very nice and comfortable. Great benefits and discounts. New college grads have great opportunity to get in and grow. Fast paced company- lots of hard workers who are highly dedicated. Global expansion is positive. Go Cigna!

    Cons

    Outside learning and development, professional associations are not supported but there is tuition reimbursement. Yearly rating system is awful. All new hired usually get the lowest rating which keeps them from getting bonus or an increase. Of course they don't know this when they accept an offer HR has a culture and sub culture that is horrible but no one wants to change. It's a shame.
    Hiring the best does not always happen- takes too long to fill openings. Employee reviews are done by only the current manager. Very subjective and not necessarily accurate or fair. APOs are vague . Job posting system is terrible.

    Advice to ManagementAdvice

    Improve the culture in HR. Get them to know each other and care about each other. It's every man for himself. I don't see the team caring or helping each other. The HR area should be setting the standards instead of throwing each other under the bus. It's a shark tank! So wrong compared to Cordani's leadership. Maybe he doesn't know?

    Positive Outlook
    Approves of CEO

    Cigna Response

    Apr 7, 2014Talent Acquisition Lead

    Thank you for your response and positive feedback regarding David Cordani and the mission and vision of Cigna.

    This is a really exciting time to be part of the Cigna team. We’re embracing new ways
    ... More

  10.  

    Home delivery pharmacy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Associate  in  Horsham, PA
    Current Employee - Senior Customer Service Associate in Horsham, PA

    Pros

    Not many. Coworkers in the call center are nice, but frequently changed. I hear every other part of Cigna is great to work at

    Cons

    Can't change shift ever. Wfm runs the show with very little wiggle room. Customer centric at the expense of the employees. High call volume every day with no rest between calls. Been on mandatory OT for 9 months

    Advice to ManagementAdvice

    Hire more people. Take some power from WFM

    Negative Outlook
    Approves of CEO
  11.  

    OK if you're very patient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialty Pharmacy Tech  in  Horsham, PA
    Current Employee - Specialty Pharmacy Tech in Horsham, PA

    Pros

    decent wage
    opportunities for advancement (early on at least)
    low stress

    Cons

    benefits not great/expensive
    not much room for upward movement - takes a long time

    Advice to ManagementAdvice

    develop your people and promote more from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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