Cigna Reviews

Updated July 30, 2015
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3.3
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Approve of CEO
Cigna President and CEO David Cordani
David Cordani
368 Ratings

Pros
  • Works hard at work/life balance (in 60 reviews)

  • Flexible work from home arrangements (in 53 reviews)

Cons
  • NO work life balance for most employees in my department (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Pros and Cons

765 Employee Reviews

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  1. Featured Review

    Helpful (10)

    Very happy with work life balance. Great insurance & 401K along with a lot of PTO days & Paid Holidays. Highly recomend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Current Employee - Customer Service Specialist in Pittsburgh, PA

    I have been working at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401K, Generous PTO, Managers are amazing, Paid training

    Cons

    No cons working for cigna

    Advice to Management

    Keep up great work

    Cigna Response

    Jul 10, 2015 – Talent Acquisition Lead

    Thanks for this top notch review! We try our best to provide a great environment and culture for our employees and appreciate your words. It is positive employees like yourself who help contribute ... More


  2. customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Great company and always an answer for any questions. If you like team environment then this is the company for you.

    Cons

    Health care plans could have more reasonable deductibles for thier employees and thier families.. depending on the department and position in not much else to think negatively.

    Advice to Management

    So far company is great since I've been here over a year. Keep up the great company ethics and ways of handling of business.


  3. Helpful (5)

    Enjoy my job, but stressed!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Phoenix, AZ
    Current Employee - Anonymous in Phoenix, AZ

    I have been working at Cigna

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work at home opportunities, career development, tuition reimbursement, 401k contribution match, sufficient PTO (although stressful to catch up when returning from 1 week off). With each opportunity I've taken over the last 10 years, I have enjoyed my teammates and management more and more. If you set clear goals, management will offer stretch assignments and development opportunities to get where you want to be in the company. Easy to impress if you make a little effort to think outside the box or help the team succeed.

    Cons

    Entry level teams tend to have more low performing employees and management, because the company aggressively pushes for promotion from within (even to the point of forced promotion). The intranet HR site claims that salaries are based on market value % and within 3-5 years of high performance you should typically be around 100% market value. I personally have had excellent reviews for years and am still only around 75% of market value, which makes me feel like my extra effort is not appreciated. On a side note, if you are camera shy you're probably not a fan of management's latest development of enforcing use of webcams in meetings. Also, although they have made a push for technology improvements, the claim processing systems are still very glitchy. (On the plus side, at least they'll require claim processors to apply the manual workarounds! If the system worked perfectly, why would they need so many employees?)

    Advice to Management

    Would love to see more incentives and development of "lower level" employees to encourage a good organizational foundation. If all strong claim processors (for example) are all promoted, there are more errors made at first touch by the less developed employees causing more clean up and follow up calls. Also, I would love to see stronger employees given more mentoring roles and less micromanagement. Sometimes it feels like a strong performer who is willing to take on new projects is targeted for all projects and difficult scenarios to avoid confrontation with other employees. Please spread out the work and/or provide extra compensation for those high performers!

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you for your review. It sounds like you are aware of a lot of the plusses of the company, but also see some areas of improvement. We appreciate you bringing up those points and want you to know ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great after customer service calls.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plenty of opportunity to advance to other positions. Pretty good benefits and co-workers.

    Cons

    You may have to spend some time as a customer service reps before getting a chance at other positions. It can get brutal sometimes.

    Cigna Response

    Jul 20, 2015 – Talent Acquisition Lead

    Thank you for your review! Cigna works hard at providing career development resources on the employee intranet which can hopefully allow you to explore your areas of interest and development!


  6. Helpful (1)

    Personal Service Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Advocate in Bourbonnais, IL
    Current Employee - Personal Advocate in Bourbonnais, IL

    I have been working at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked at Cigna since 2008 and have to say this company cares about its employees and customers. I love the job I do know I am provided our customers the absolute best experience they can get for their healthcare needs.

    Cons

    There are no cons about working for this company.

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you so much for your review! Your positive attitude shines through your words.


  7. IT Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Hartford, CT
    Current Employee - Anonymous Employee in West Hartford, CT

    I have been working at Cigna full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great place and people to work

    Cons

    No career advancement and not trust worthy No internal promotions

    Advice to Management

    Trust your loyal and young leads and promote them for their career advancement.

    Cigna Response

    Jul 20, 2015 – Talent Acquisition Lead

    We appreciate you taking the time to leave a review. We've recently rolled out updates to our Career Development resources, including a revamped Career Development Workshop, which can hopefully ... More


  8. Helpful (1)

    Provider Data Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Data Senior Associate in Bloomfield, CT
    Current Employee - Provider Data Senior Associate in Bloomfield, CT

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great workplace environment. Learn as you go, Cigna University is a very helpful tool to use to broaden your experience.

    Cons

    To many mergers, and employee turnover, working for insurance company you would think benefits would be better

    Advice to Management

    RETAIN, RETAIN RETAIN our employees, greediness on upper management is not what an employee would like to see. Town hall meetings are far from useful.


  9. Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Job overall nice place to work

    Cons

    None none at all.. no complaints


  10. customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scranton, PA
    Current Employee - Customer Service Representative in Scranton, PA

    I have been working at Cigna full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good pay, lots of pto, and great environment.

    Cons

    Not the best benefits for family coverage. I would rather a copay plan option.

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you for your review! Cigna tries to provide its employees and customers with options that you can choose from based on your family and your situation, and by offering many options ot promote ... More


  11. Infrastructure Engineer Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - WFH capabilities are a huge plus.

    Cons

    - Those in Project Management don't know much about technology, so it's an ongoing struggle between core IT people and PMs.

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you for leaving a review. With an emphasis on ownership of career development, Cigna offers opportunities to take classes, attend webinars, and read books and articles to expand your knowledge ... More



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