Cigna Reviews

Updated September 3, 2015
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3.3
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Approve of CEO
Cigna President and CEO David Cordani
David Cordani
393 Ratings

Pros
  • Works hard at work/life balance (in 60 reviews)

  • Flexible work from home arrangements (in 53 reviews)

Cons
  • NO work life balance for most employees in my department (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Pros and Cons

812 Employee Reviews

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  1. Featured Review

    Helpful (12)

    Very happy with work life balance. Great insurance & 401K along with a lot of PTO days & Paid Holidays. Highly recomend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401K, Generous PTO, Managers are amazing, Paid training

    Cons

    No cons working for cigna

    Advice to Management

    Keep up great work

    Cigna Response

    Jul 10, 2015 – Talent Acquisition Lead

    Thanks for this top notch review! We try our best to provide a great environment and culture for our employees and appreciate your words. It is positive employees like yourself who help contribute ... More


  2. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Account Support Specialist in Columbus, OH
    Current Employee - Client Account Support Specialist in Columbus, OH
    Recommends
    Positive Outlook

    I have been working at Cigna full-time (More than 10 years)

    Pros

    The management at Cigna really do care about your work/life balance, and do their best to provide flexibility when they can.

    Cons

    One of the smaller insurance companies, but sometimes smaller can be better.

    Advice to Management

    My advice to management team would be to keep doing what you are doing, and to continue to hold those accountable when they are not doing their job.


  3. Helpful (1)

    Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Hartford, CT
    Current Employee - Project Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    They provide many options for work/life balance such as flexible work arrangements, compressed work week. Good allotment of PTO days.

    Cons

    Not too much focus on promoting within the organization. Difficult for employees to advance to leadership levels. Each organization has different priorities and despite the continuous efforts to retain talent, not much has been rolled out across the company for managers to make this a priority.

    Advice to Management

    Good leadership ensures that their staff is positioned for success and stands by them even when the results are not what was expected. Sometimes what was asked initially turns out to not be a realistic expectation and therefore leadership needs to be flexible enough to work with any changes coming as a result of any given situation.


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  5. Great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Senior Associate in Bloomfield, CT
    Former Employee - Contract Senior Associate in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and good job security. Corporate structure keeps you in your current position for at least 2 years before you can post for internal positions.

    Cons

    Some managers are promoted on tenure, not ability


  6. Health Coach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at Cigna full-time (Less than a year)

    Pros

    Great support and opportunities to grow from within. Cigna is a forward thinking company and is global. Jobs turn into careers at Cigna.

    Cons

    None that I can think of. This company is dynamic and is very flexible in its freedom of working at home, at the client onsite or at the company headquarters.

    Advice to Management

    Continue supporting all employees. Continue to award staff that utilize stretch opportunities. Continue to move with times and continue to be competitive within the financial salary range.


  7. Good company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern
    Recommends
    Positive Outlook

    Pros

    Good company culture and very nice people

    Cons

    Some departments could be more efficient.


  8. Helpful (2)

    Quality Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arizona in Phoenix, AZ
    Current Employee - Arizona in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time

    Pros

    Norterra Location: Gym, wellness coach, good Company to get promoted from within. A lot of growth opportunities and military supportive. Great diversity and flexible schedules.

    Cons

    Entry level positions start at lower pay. Training is mostly on the job. A lot of processes are still being created and seem to not have a clear direction. Many lines of businesses do not talk to each other.

    Advice to Management

    Discipline and hard work should be recognized... it isn't always because some management is not developed enough in their own roles or duties.

    Cigna Response

    Aug 24, 2015 – Talent Acquisition Lead

    Thank you for your review! There are some great perks we offer and we appreciate your thoughts on the areas of improvement.


  9. Application Development Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great work life balance and great culture; flexible hours; tons of opportunity; lots of room for growth; great management and co-workers

    Cons

    I don't have any cons to say about Cigna. Overall great place to work and I would highly recommend it.


  10. Helpful (1)

    Internet Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Illinois in Bourbonnais, IL
    Former Employee - Illinois in Bourbonnais, IL

    I worked at Cigna (More than 3 years)

    Pros

    Great managers. They are very helpful. Education reimbursement. Opportunities to learn more in other departments. Opportunities for overtime.

    Cons

    You cannot work here if you have no back bone. You must be able to handle difficult calls and irrate customers. Sometimes this will be a daily issue.

    Advice to Management

    There is little advancement into management positions. Managers are not paid much more than customer service reps. They are also expected to work overtime when they are short staffed and work weekends or holidays.

    Cigna Response

    Aug 24, 2015 – Talent Acquisition Lead

    Thank you for your review. We appreciate all the feedback and work with all employees on tools and resources that are available for individual and managerial development.


  11. Helpful (1)

    RN Case Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catastrophic Case Manager in Garner, NC
    Former Employee - Catastrophic Case Manager in Garner, NC
    Recommends
    Positive Outlook

    I worked at Cigna full-time (More than 10 years)

    Pros

    A wonderful group of case managers and medical directors to work with. CM's are given quite a bit of autonomy in decision making. Excellent benefit package. The focus is on the patient and what is in their best interest.

    Cons

    A huge company that is currently going through restructuring. Multiple changes are taking place.

    Advice to Management

    Keep the focus on what's important - the customers.



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