Cigna Reviews

I worked at Cigna full-time for more than a year

Pros – Development programs put great emphasis on growing leaders within the company. This was the best company I've worked at in terms of investing in its staff's development
Regular communication from senior management lets employees at all levels have a sense of the company's overall strategy.
Company messaging is positive and tries to emphasize the company's role in improving health and well-being.

Cons – The company is very large and very spread out. They do a good job at making people feel part of smaller groups within the company, but obviously it's still difficult with 30,000+ employees
Cigna tends to change course a lot.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Cigna full-time for more than a year

Pros – Salary and benefits are good. Most associates are very pleasant to work with.

Cons – Excessive workload - although PTO time is generous, don't plan on using it all. Management can't seem to embrace a path and stay the course - feels like whatever was decided in the last meeting is our new strategy.

Advice to Senior Management – Manage downward, not upwards. The people with their feet on the ground really are your best resources, not the outsource and offshore partners.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Cigna

Pros – compensation, decent opportunity for growth and definitely pay increases

Cons – some unprofessional staff, typical in any corporate environment

Advice to Senior Management – nothing specific

I have been working at Cigna full-time for more than 3 years

Pros – - Stable company with growing market share
- Relatively good pay for position
- Move toward greater customer centricity
- Nice colleagues

Cons – - Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
- Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

Advice to Senior Management – To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Cigna full-time for more than 10 years

Pros – Great overall leadership. good energy around the organization. moving to a global view of business versus a healthcare centric.

Cons – constant habit of re-organization. plays to the benefit of political operators versus real execution. heavy focus on Net-Promotor Score over emphasizes heroics versus core day-day great performance. can be tolerant of bad behavior of senior leaders if results are there

Advice to Senior Management – stop using a soft economy as an opportunity to erode employee benefit plans. Provide employees with the tools necessary to do their work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Cigna full-time for more than 10 years

Pros – The only pros are actually having a job and the people you work with.

Cons – Salary, Advancement, Management, Workload, Required to log on during vacation, No appreciation, Have to reapply for your job every two to three years, layoffs constantly, the Benefits, Loosing vacation every year.

Advice to Senior Management – Treat your people better!

I have been working at Cigna full-time for more than 8 years

Pros – - Flexible work schedule.
- Opportunity to work from home.
- Good 401k match.
- Encourages movement for Job development

Cons – - Poor Health Benefits
- Poor wage increases with promotions.
- Siloed.
- Not my job syndrome.

Advice to Senior Management – Reward existing employees when they receive a promotion and re-evaluate the health benefits.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Cigna full-time for more than 7 years

Pros – Health/Vision/Dental benefits and decent PTO apon hire

Cons – health benefits are not that great, and many people are dissatisfied with their jobs

Advice to Senior Management – be more intune with your employees, as many times it is the employees that are not very good at their jobs that are promoted

Yes, I would recommend this company to a friend

I have been working at Cigna full-time for more than a year

Pros – Charismatic leadership signaling change with a directionally sound strategy. a lot of really smart folks learning how to be partners

Cons – Still has a hero culture and too many groups that hide behind process

Advice to Senior Management – Learn to be servant leaders who can develop staff

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Cigna as a contractor for less than a year

Pros – Great group of people to work with. You are not micro-managed as long as you are doing your job.

Cons – Health Care benefits and departments closing

Advice to Senior Management – Keep allowing your employees to work as long as they are doing their jobs. The need to micromanage is not neccessary as long as you hire adults and people who want to go home at the end of each day and feel good about what has been accomplished.

Yes, I would recommend this company to a friend