Cigna Reviews

Updated September 3, 2015
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3.3
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Cigna President and CEO David Cordani
David Cordani
393 Ratings

Pros
  • Works hard at work/life balance (in 60 reviews)

  • Flexible work from home arrangements (in 53 reviews)

Cons
  • NO work life balance for most employees in my department (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Pros and Cons

811 Employee Reviews

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  1. Featured Review

    Helpful (12)

    Very happy with work life balance. Great insurance & 401K along with a lot of PTO days & Paid Holidays. Highly recomend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401K, Generous PTO, Managers are amazing, Paid training

    Cons

    No cons working for cigna

    Advice to Management

    Keep up great work

    Cigna Response

    Jul 10, 2015 – Talent Acquisition Lead

    Thanks for this top notch review! We try our best to provide a great environment and culture for our employees and appreciate your words. It is positive employees like yourself who help contribute ... More


  2. Helpful (1)

    Wonderful, flexible workplace for those with technical skills and dedicated work ethics.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Charlotte, NC
    Current Employee - Claims Specialist in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    flexibility of work environment and hours

    Cons

    sedentary work, and duties can have overlapping deadlines. Great for someone with good time management skills though.

    Advice to Management

    Offer more diverse healthcare options to employees. Employees are usually only offered whatever new products the company is currently promoting, and not the full portfolio we sell. Many employees would prefer higher insurance costs for lower copays and coinsurance plans, but we receive only limited plan selections.


  3. Helpful (1)

    Progressive company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director in Bloomfield, CT
    Former Employee - Assistant Director in Bloomfield, CT
    Recommends
    Approves of CEO

    Pros

    1) Progressive programs in helping balance the needs of working parents. 2) Opportunity to grow within the company.

    Cons

    Didn't see any down sides. CIGNA was always responsive to employee needs, from providing opportunities for growth and balancing work/family life.

    Advice to Management

    Continue to value employees and to preserve the positive corporate culture from the 80's and 90's.


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  5. Helpful (4)

    CIGNA: A bright future

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Bethlehem, PA
    Current Employee - Auditor in Bethlehem, PA
    Recommends
    Approves of CEO

    Pros

    Good people, great vacation/pto policies; very flexible in work schedules, room for career advancement, tuition remibursement for college. Pension plan.

    Cons

    Healthcare benefits are not great. I feel they should be much better for the employees of such a well recognized health care system. Merit/cost of living increases could be better. There should be more and better employee recognition events/programs. I also feel that CIGNA did a disservice to many of it's employees when it change it's infracturre to career banding. By lumping job title into bands/families that don't really apply, it enabled CIGNA essentially to underpay some of its employees and prevent them from receiving the appropriate merit increases each year due to some people being at or over the "median" salary for the band the employee was forced into. That caused a lot of dissastification in the company.

    Advice to Management

    Make sure to give more respect and take better care of the foundation of your business as it is the foundation that holds the structure together. Don't forget the "little people".


  6. Helpful (3)

    CIGNA is a wonderful employer with advancement opportunities

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Database Administrator in Phoenix, AZ
    Current Employee - Senior Database Administrator in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    CIGNA is a company with vision thriving in an environment where it's competitors have no direction. As an employee, I have had several opportunities for advancement and growth. In an 8 year career with CIGNA, starting at "the bottom", I've been able to work my way up and have been promoted 5 times. CIGNA is a company that fosters professional growth through tution reimbursement and through it's intensive library of internal training materials (through CIGNA University) in a vast range of topics. CIGNA also offers a service called Books 24 x 7, which allows employees to access digital copies of books on buisness, information technology, human resources, and personal well-being topics. CIGNA has a dedicated middle-management staff concerned about their employees. CIGNA provides ample time off (2 weeks of vacation when you are first hired, with the option to purchase a third week through payroll deduction, and they give you an extra week of paid vacation once you reach 5 years of employment). Benefits provided are well-rounded (including medical, dental, pharmacy and vision insurance, short-term disability, long-term disability, and various dependant care plans), although it is important to know that CIGNA employee benefits are not richer simply because CIGNA is an insurance company. Like most companies, employee costs for insurance benefits have increased in the last decade as overall health care costs in the United States have become more expensive. Information Technology professionals at CIGNA will find an environment that fosters innovative thought, although administative "red tape" barriers are cumbersome. CIGNA is a company with innovative programs and anyone considering employment can be assured that hard work at CIGNA can result in a very satisfying career.

    Cons

    CIGNA departments tend to exist without proper communciation levels that can lead to headaches. Newer leadership is doing a better job battling this challenge, but CIGNA has a way to go. Information Technology (IT) professionals will quickly learn that "red tape" surrounds their jobs. Most IT professionals prefer spending time doing IT tasks, but CIGNA IT professionals typically find that about 15% of their time is spent focused on jumping through administrative hoops. Application development at CIGNA requires a significant amount of planning, and securing funding for large projects requires employees to prove that their project will result in hard-dollar savings. Minor application changes require approval by senior IT leadership, so the process can challenge the patience of even the most level-headed IT pro. All-in-all, don't let these downsides discourage you from working for CIGNA. These challenges are far outweighed by the benefits as long as the salary meets your needs!

    Advice to Management

    If you would like to reduce the attrition of your most talented performers (emplyees who rank an E, S1 or S2), remove forced ranking on performance reviews. This system does not reward the company as a whole and ultimately can drive away solid employees with a lot of promise. Provide tuition reimbursment for certificate study programs (like certifications for IT professionals and pharmacy technicians).


  7. Helpful (1)

    work at Cigna.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Hartford, CT
    Former Employee - Account Manager in Hartford, CT
    Recommends
    Approves of CEO

    Pros

    Long reputation, financial strength. I enjoyed the collegial working environment and company cafeteria was a nice addition.

    Cons

    Large company. hard to get to know most senior managers not in your department.

    Advice to Management

    Continue to listen to employees' ideas and continue to reinforce your goals and direction so everybdy is on board. plan for additional staffing so people feel they wont be overworked.


  8. Helpful (1)

    CIGNA HealthCare

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Recommends
    Approves of CEO

    Pros

    Work-life balance opportunities are very good. Intelligent group of people who care about what they do.

    Cons

    Lots of bureaucracy can make it difficult to get things done.

    Advice to Management

    Intracompany communication is very good. Maintain focus on retaining valuable employees. Let them know their contributions are vital to the success of the company.


  9. Love my job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Processor in Bourbonnais, IL
    Current Employee - Claims Processor in Bourbonnais, IL
    Recommends
    Approves of CEO

    Pros

    Good salary, benefits, flex schedule, no one watching over your shoulder

    Cons

    Computer system needs improving. It is a critical part of the company and should be top notch.

    Advice to Management

    It would be a good idea to improve on the crucial computer system.


  10. Helpful (2)

    Solid, stable company with low turnover... for very good reasons.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Phoenix, AZ
    Current Employee - Applications Developer in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Very solid program of fostering life, health, and career balance. I'm treated exceptionally well and my benefits are terrific. For instance I've been able to attain a new degree due to the tuition assistance program.

    Cons

    From a technologist standpoint; the growth and use of new technologies is slow. I have to actively seek to keep my skill set relevant.

    Advice to Management

    Treat technology as a differentiator and not just a cost center. Don't compare you're technological state against competitors in your own industry. Compare yourself to those who are known to be "best in class".


  11. Great experience at CIGNA with a lot of responsibility and visibility to senior management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial Senior Specialist in Hartford, CT
    Former Employee - Actuarial Senior Specialist in Hartford, CT
    Recommends
    Approves of CEO

    Pros

    Career progression is fair and quick as an actuary. Actuaries placed in charge of important business decisions. Great exam and professional support.

    Cons

    Constant change in the organizational structure. Sometimes management does not communicate everything. Health benefits are not very good.

    Advice to Management

    Be more transparent and upfront with employees. Improve on career development plans for employees.



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