Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews

Updated November 24, 2014
Updated November 24, 2014
578 Reviews
3.3
578 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
297 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 60 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 53 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    "Business of caring" I call BS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Chattanooga, TN
    Former Employee - CSA in Chattanooga, TN

    I worked at Cigna full-time (more than 5 years)

    Pros

    co-workers and work at home

    Cons

    Cigna claims to be the business of caring when they don't

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Pharmacy
    technician

    Current Employee - Pharmacy Tech in Horsham, PA
    Current Employee - Pharmacy Tech in Horsham, PA

    I have been working at Cigna full-time (more than 10 years)

    Pros

    no perks, stressful environment, poor moral, low salary

    Cons

    I have been working for Cigna Home Delivery for 25 years next month and still have not received a list to choose a gift and they informed me three weeks before the list should arrive. Well December 18th is my day. This is just one thing along with a very large list of problems working for Cigna Home Delivery

    Advice to ManagementAdvice

    I would like David Cordani to see this. No one ever listened to me about problems at cigna home delivery.. Everything gets swept under the rug and that's is so wrong!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Cigna

    Pros

    Cafeteria, flexible schedule, jean days

    Cons

    Management, high turn over, low pay, lack of training

    Advice to ManagementAdvice

    Learn how to treat people work as a team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Huge Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Horsham, PA
    Current Employee - CSA in Horsham, PA

    I have been working at Cigna full-time (more than an year)

    Pros

    There is absolutely NOTHING good to share

    Cons

    Lack of Leadership, poor structure toward meeting customer service goals, NOT customer services centric although they claim to be, employees are at the lowest of their concern, Supervisors are less educated and trained then a pre-schooler.

    Advice to ManagementAdvice

    Get the training and education before taking on the job. Over time, the truth will come out as you lead others. Until then, you will be am embarrassment to the company.

    Doesn't Recommend
    Negative Outlook
  6.  

    Truth Be Known

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than 10 years)

    Pros

    If you are under 40yo then you likely will get a job offer. If you are starting your career, then Cigna has a good traiing program for you as a stepping stone to advance outside of Cigna.
    LGBT friendly -- in fact it is celebrated.
    Good vacation policies

    Cons

    Cronyism
    Terrible Health benefits (Extremely High Deductible health)

    Advice to ManagementAdvice

    Narcissism is not leadership

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Don't bother working for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Employee in Phoenix, AZ
    Former Employee - Full Time Employee in Phoenix, AZ

    I worked at Cigna full-time (more than an year)

    Pros

    They have very nice buildings.

    Cons

    Management is rarely around to manage. Because of that the on site leadership is poor and treats people poorly unless you are favored for random reasons that are selective and not always based upon performance. As a rule, there is no feedback and poor communication. Advancement is by "last man standing" and not based upon ability to manage others effectively. It is also not what you know but who you know. Bullying by management is common and time off is nonexistent. As another person indicated, employees are treated like bugs. CIGNA is also using an overwhelming number of temporary workers to handle patient information and telephone inquiries instead of hiring direct employees and they have a recent history of outsourcing and layoffs. Health benefit coverage is some of the poorest health insurance coverage in the entire city as well as in the entire industry. They only offer HRA or HSA plans. I would recommend finding another company if for no other reason than the health insurance stinks and this is a health insurance company who could well afford to offer decent coverage to their employees. If you are married, make sure your spouse has a job with better coverage and take that. If you are single or a single parent, prepare to be poor if you have an illness that requires any significant amount of medical care. Time off is hard to get and the potential for advancement is nil. I started out excited and motivated ending up unchallenged and disillusioned.

    Advice to ManagementAdvice

    Hire managers who can manage. Treat your employees decent. Stop outsourcing to foreign countries. Give your people some decent health benefits and pay. Nix the greed. Take a look at the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    IT Developer in Glasgow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Developer in Glasgow, Scotland (UK)
    Former Employee - IT Developer in Glasgow, Scotland (UK)

    I worked at Cigna full-time (more than an year)

    Pros

    Friendly loyal colleagues who do their best in trying circumstances

    Cons

    An acceptance of bullying amongst middle management leading to a high turnover of staff. Very little career development or training. Poor compensation and little chance of meaningful review. Shockingly overcrowded and noisy work environment.

    Advice to ManagementAdvice

    Rip out and redesign entire middle management structure in IT. Move to new premises. Build a genuine meritocracy and end the nepotism.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Accounting Senior Specialists at Cigna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Senior Specialist
    Current Employee - Accounting Senior Specialist

    I have been working at Cigna full-time (more than 5 years)

    Pros

    I can't think of any.

    Cons

    Benefits are not that great considering Cigna is a Health Insurance company. Cigna recently acquired HealthSpring Inc. and the integration process has been a nightmare. HR support is non-existing at Cigna; everything is supposed to be self-service via their intranet site. Information is hard to find and management is left with the full responsibility of learning, understanding and interpreting HR regulations. All of the HS titles were "converted" to the Cigna structure. Where you had a manager's title under HS; you are a suddenly a "Specialists" under Cigna. Responsibilities remained the same except that you had instantly received a demotion.

    Advice to ManagementAdvice

    Appreciate the hard work of your employees and make HR personel available as support network to management and all other personel.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Stay Clear of the Cigna-HealthSpring Pre-Cert Department in Hoover, Alabama

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Coordinator RN in Hoover, AL
    Current Employee - Care Coordinator RN in Hoover, AL

    I have been working at Cigna full-time (more than an year)

    Pros

    Very good health benefits that begin from day one of employment. Fellow employees are great to work with.

    Cons

    High work load. High stress. No bonuses. Extremely restrictive environment. Low morale. Time-off is scarce. Mandatory overtime. Mandatory weekends. No work/life balance. Extremely high employee turn-over rate. New employees are not trained well or consistently. Many new employees are not given the correct tools or skill sets to do the job properly. Inexperienced middle management that relies heavily upon micro-managing, intimidation, favoritism, spies and verbal abuse (yelling and screaming at individual staff behind office doors). In addition, there is currently an LPN managing/supervising RN/BSNs. Current management does not allow employees to get up from their desks at appropriate intervals, risking the health and well being of their staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Manager- Incident Manager in Windsor, CT
    Former Employee - Technical Support Manager- Incident Manager in Windsor, CT

    I worked at Cigna full-time (less than an year)

    Pros

    There will always be jobs because they troubleshoot for hours and have the worst designed systems

    Cons

    Longest problem solving in IT groups. Technical systems are convoluted and senseless.

    Advice to ManagementAdvice

    hire a real Infrastructure and Technical support leader. Treat the employees better and with respect. Give management interpersonal skills training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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