Cigna Reviews

Updated March 29, 2015
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  1. 1 person found this helpful

    Great Company - after 2008

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than a year)

    Pros

    Lots of PTO, good 401k matching, lots of emphasis on personal and professional development, tuition reimbursement is OK, challenging assignments abound, embraces work at home/remote employees, Cordani has a great strategic vision for the company

    Cons

    Terrible health benefits, work/life balance is hit or miss depending on team/project, bureaucratic & rigid culture in many IT orgs

    Advice to ManagementAdvice

    Better health benefits, more transparency/consistency around the dozens of processes needed to go through to get anything done outside your org

    Recommends
    Positive Outlook
  2. 3 years at cigna

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    lots of internal opportunity, management consistently invests in developing me as an employee.

    Cons

    the pay is not that great

  3. Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Provider Contracting in Raleigh, NC
    Current Employee - Director of Provider Contracting in Raleigh, NC

    I have been working at Cigna full-time (more than 3 years)

    Pros

    there are a lot of pros. consistent and ongoing training, work from home, professional growth

    Cons

    tend to pigeon hole you in the same department - difficult to move from one side of the business to another

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Poor Management. Benefits are a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Great life balance. You can work from home.

    Cons

    Management. Benefits. Shift in mgrs every year. HRA or HSA. Both are just plain bad for a Healthcare carrier. Will never be a top 2 carrier. Lucky there are only 5 otherwise they would be below that.

    Advice to ManagementAdvice

    Promote from within.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. It just depends on your department, culture varies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Plano, TX
    Current Employee - Customer Service Specialist in Plano, TX

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Flexible work schedule
    Onsite Cafeteria
    Onsite Gym
    Onsite Nurse Practitioner's office

    Cons

    Compensation is below average and the process in which compensation is determined is extremely vague, unclear, and inconsistent from year to year.
    Office is always open during inclement weather, subjecting employees to dangerous road conditions. Some employees have even been penalized for not making it in on bad weather days. It feels that employees are not priority.
    Poor benefits

    Advice to ManagementAdvice

    Revamp the year end review process to include more transparency in compensation and ratings.
    Evenly distribute bonuses
    More streamlined hiring practices, sometime things are by the book and sometimes they aren't.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful

    Its a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator Manager in Bloomfield, CT
    Current Employee - Database Administrator Manager in Bloomfield, CT

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Good Company to work for.

    Cons

    Compensation is not competitive with Market.

    Recommends
    Positive Outlook
  8. I started out feeling hopeful. When I left, I vowed never to work for a large company again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal
    Former Employee - Legal

    I worked at Cigna

    Pros

    -- Rock start CEO with a clear vision for the company.
    -- Fairly flexible work schedule.

    Cons

    -- There is no 360 degree review for managers. Managers are allowed to bully, intimidate and sanction at will with no checks and balances.
    -- You either fit into the culture or you don't. There's no bringing your A game to the table in hopes that you'll be a part of the culture. You're in or out. Period.
    -- Way below market pay.
    -- It's very, very difficult to move about the company or to establish the types of relationships that would help facilitate such a move.
    -- Nepotism, favoritism.
    -- If you are not located in the Connecticut office, all your access to HR is via phone.
    -- The diversity mantra is heard clearly but not operated on. There are people of color in some key positions but the rest of the company is not as diverse. There is a diversity director. Not quite sure what the job requirements are. The LGBTQ community is the same. "We celebrate you. Yadda Yadda." Not sure how much further that goes.

    Advice to ManagementAdvice

    The company must institute a process that allows employees to review their managers. It's completely unfair that managers get to make decisions about pay increases, hiring and firing with no review from a higher up. The company also needs to hire regional HR managers for each business unit. When you have a critical issue to discuss, no one wants to do this by phone.

    By the time I left the company, I was thoroughly discouraged. I ended up in a great place but I will never look at large companies the same way again.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Claims Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor in New Castle, DE
    Former Employee - Claims Processor in New Castle, DE

    I worked at Cigna full-time (more than 5 years)

    Pros

    Worked from home and benefits

    Cons

    there weren't any like the company

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
  10. 1 person found this helpful

    Overall, Cigna was a pretty good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Associate in Bourbonnais, IL
    Current Employee - Senior Claims Associate in Bourbonnais, IL

    I have been working at Cigna full-time (more than a year)

    Pros

    Flexible scheduling, decent pay, many opportunities for advancement, relaxed dress code.

    Cons

    MICROMANAGEMENT. There is no freedom whatsoever in the processes used to complete tasks. Company benefits are less than satisfactory.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Frustrated by culture, stymied by management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in Bloomfield, CT
    Former Employee - Finance Manager in Bloomfield, CT

    I worked at Cigna full-time (more than 5 years)

    Pros

    David Cordani has a vision, which he can articulate, like no other CEO. He is inspiring to listen to, whether it be in quarterly town hall meetings or regular videos that he distributes to the business. He empowers the employees to be and make change. However…(see cons)...

    Cons

    Below David, for several layers of management, it was not about the overall journey…it is about protecting their own space, their own salary/perks, and their own job. Many of the middle and senior managers in the organization do not have the knowledge or experience to lead the rest of the organization on the journey that has been laid out. That leaves lower management, supervisors, and individual contributors spinning in circles, spending time doing meaningless work, waiting endlessly for resources, manpower, or IT projects that usually don't arrive. However, at the end of the year, mediocre performance against lax objectives gives management an opportunity to tell everyone how great a year it was, while shafting the worker-bes.

    Advice to ManagementAdvice

    Middle management and corporate bureaucracy are huge detractors for this company. Bring in better managers focused on value-based work supporting the overall vision of the company and get rid of the managers who are just passing time or passing the buck. Objective, performance-based annual goals the require action should be entrenched in the culture, rather than brought out only once or twice a year. This would force everyone to do something at work each day that would make a difference and just not suck 8 hours of life out of every employee.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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