Cigna Reviews

Updated July 30, 2015
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765 Employee Reviews

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  1. Helpful (2)

    Senior leadership is inspirational. Work life balance is terrible. Very hard to get decent salary increases.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Work at home culture allows for a lot of flexibility. Vacation time is generous and the annual bonuses are nice if you're eligible. Senior lead team is top notch and the company is thriving as a result. The company has a clear vision for the future and is taking good risks and putting the right strategies in place to be an industry leader.

    Cons

    Despite work at home flexibility, the work-life balance is terrible. Even if you're a top performing employee (maybe especially if you are) you will find yourself burdened with an unrealistic workload. The organizational structure is intense and extremely challenging to navigate - and it's only becoming more tangled. Unfair performance rating system makes it very hard to get a decent raise - even if you've done well in the year. Very tough to succeed and get noticed here despite the organization's efforts to help individuals build career plans and learn.

    Advice to Management

    Hire more people to share the work. Far too often people move out of a role and their position is never back-filled (the work is merely redistributed). If you want to keep 'top talent' happy, make sure you're not burning them out. The unfortunate thing is that this appears to be a broader Cigna problem (vs a management problem) since it happens across all levels within the organization - including senior leadership. Everyone seems to be drowning all the time regardless of where they're at on the corporate ladder - which paints a very bleak picture for employees looking to imagine what their work-life balance would be like as they advance (doesn't seem to ever get better!).


  2. Helpful (1)

    Provider Services Sr. Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is reasonable with good incentives based on health goals. Insurance is expensive in my opinion to actually work for the company providing the insurance.

    Cons

    The company is good for the most part but in my department in Franklin, TN there is no structure, too many chiefs.

    Advice to Management

    You can not lead from your house or corner office. Get in the trenches with your team and give support.


  3. Project Manager

    Former Employee - Project Manager in Nashville, TN
    Former Employee - Project Manager in Nashville, TN

    I worked at Cigna

    Pros

    Good culture, great place to work for those who can work with little supervision.

    Cons

    Location in Metro Center makes for a tough commute.

    Advice to Management

    Touch base with employees more often.


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  5. Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Management was very relaxed, typical 8 hour day

    Cons

    other offices are very strict


  6. Cigna is good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomfield, CT
    Current Employee - Anonymous Employee in Bloomfield, CT

    I have been working at Cigna full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Health conscious, healthy, nice, good, there

    Cons

    Innovation, fun, new, young, old


  7. Senior Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Philadelphia, PA
    Former Employee - Senior Financial Analyst in Philadelphia, PA

    I worked at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Large company with lots of opportunity. Have great ideas on how to grow and support healthcare.

    Cons

    The finance teams are based in two locations, Hartford & Philly, with an emphasis on the Hartford team. Less opportunities for movement in the Philadelphia office.

    Advice to Management

    Finance leadership needs to focus on helping to provide clearer career path options for those team members bases in Philadelphia.


  8. Sr Business Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time

    Pros

    Fun people to work with

    Cons

    Do not apply modern techniques to business (status quo is the norm), probably an insurance thing


  9. Helpful (2)

    MRP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There is Little micromanagement. As long as you are diligent, you will not be harassed to get your work done.

    Cons

    Overtime is necessary. It is unlikely you will ever finish your work. So, it's best to pace yourself. The more you work, the more they will lay on you.

    Advice to Management

    Hire more people. Each desk load is a two person job at least. It is best to hire more and keep your employees happy.

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you for your review. As with any large organization, overtime needs can vary from department to department as well as location. Finding a work life balance can be difficult and we appreciate ... More


  10. Helpful (1)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Assistant in Horsham, PA
    Former Employee - Claims Assistant in Horsham, PA

    I worked at Cigna full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The experience is good, customer service experience is one of a kind.

    Cons

    Struggled with management team, poor quality of life, dealing with people that are not getting medication they need for financial reasons is not good for the soul. Had to deny people medicine because they did not have the financial means to pay. Little room for growth.

    Advice to Management

    Not sure how to fix the position because of the nature of the position. Some how make it more rewarding.


  11. Helpful (4)

    Watch Your Back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Pharmacy Technician in Sioux Falls, SD
    Current Employee - Certified Pharmacy Technician in Sioux Falls, SD

    I have been working at Cigna full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great co-workers, many campaigns for charity, group projects like ball games and dinners. Workload fluctuates a great deal through the year but getting vacation is not difficult most of the time.

    Cons

    Low salaries, very poor but expensive benefits. When they want to promote someone they suddenly fire the person in the higher position, no matter how long s/he has been there or what caliber of work s/he does, so anyone above supervisor has little job security. Very high turnover in supervisory/lead positions but the rank and file jobs are safer. Not family friendly at all, overtime is mandatory in rush seasons and is assigned without regard to individual situations.

    Advice to Management

    Employees should be treated more like people and less like expendable chess pieces. Firing is done spontaneously and upper management seems to know little about what really goes on outside of headquarters.



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