Cigna

www.cigna.com

Cigna Reviews

Updated January 23, 2015
Updated January 23, 2015
629 Reviews
3.2
629 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
317 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 60 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 53 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Not a good organization for lower-level employees in the long term (Cigna-HealthSpring)

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Good amount of vacation
    Flexible schedule- can often work from home
    Good exposure to upper management
    Opportunity to learn many skills

    Cons

    Employees are not valued by the organization, rather they are seen as interchangeable pieces
    Very little accountability by department
    I have not seen any promotion from within

    Advice to ManagementAdvice

    Make sure the policies set forth actually reinforce the idea that you value your employees.

  2. 2 people found this helpful  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Able to work from remote location.

    Cons

    No work life balance at company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Not customer centric!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Horsham, PA
    Current Employee - Customer Service Representative in Horsham, PA

    I have been working at Cigna

    Pros

    I had a great trainer, he made you very excited to work there.. he taught you everything you needed to know so once you were on your own you felt comfortable. Work from home opportunity.

    Cons

    Benefits were terrible! It wasn't even worth having health insurance. Your supervisors are gate keepers.. there to make sure you come to work and you're on the phone 95%+ of your shift. My TC was always saying how great I was doing.. my supervisor just pointed out any negatives.
    They treat the customers terribly. We FAX your doctor for renewal/new rx requests.. if the doctor doesn't respond in a timely manner, it denies the rx, we send you a letter... in the mail. Customers would be going back and forth with us and their doctor for over a month sometimes.
    I was told my sup would work on getting my schedule changed so I could get my son by the time daycare closed.. never heard anything again about it. The one supervisor that was nice and talked to everyone and helped out the best he could, left 2 weeks after our class started. When I first started I worked a lot of OT, I referred friends, etc.. a month in, half of my training class I started with were looking for new jobs.

    Advice to ManagementAdvice

    Be more hands on and personable to staff. Treat them like humans. Say Hi and smile when they walk by you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fair, slightly mundane enoter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Work life Balance, 401k match

    Cons

    CDHP for own employees, compensation structure in some job families provides incentive to hire from outside

    Advice to ManagementAdvice

    Invest in technologies that will support the foundation for better customer experiences.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Cigna Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (more than 5 years)

    Pros

    They have an on site workout facility.

    Cons

    Very low pay for the industry.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Ok Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Chattanooga, TN
    Current Employee - Data Analyst in Chattanooga, TN

    I have been working at Cigna full-time (more than 5 years)

    Pros

    Offered work from home. Good hours. Management was involved and fair.

    Cons

    Company is downsizing costs and is in the process of outsourcing several jobs and departments to different countries.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Very Fast Paced Environment i.e. Perfect Machine Type Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Bloomfield, CT
    Current Employee - Systems Analyst in Bloomfield, CT

    I have been working at Cigna as a contractor (less than an year)

    Pros

    Cigna is a large organization and has lot of money to spend.
    Cigna has the best methodology in implementing the software development life cycle(i.e. Proper Planning).
    Learned new things by working in this company.

    Cons

    Perfect Machine Type Work Culture. For example, sharp 8:00 am in the office. High Security for simple access.
    No one knows what is going on. You'll see a bunch of people working on the "same exact thing" without knowing to each other.My Colleagues were scattered out in different locations. Also you will see people using vulgar language in the meetings. (**************.........). I was shocked at first.

    Politics among the implementation vendors is killing the quality of the software.
    Every vendor wants to bring all of his employees into the team so that he/she can control the project.
    So They are very rude to other vendor teams. In order to accomplish their dictatorship, they Intentionally stress employees from other teams until the employees leave.
    No Appreciation for your work accomplished. So it doesn't matter how hard you work in this organization. You're very safe only if you're from the same vendor as your boss. Otherwise your boss will stress you to max until you leave.

    Advice to ManagementAdvice

    Please don't hire resources unnecessarily. For example, a resource who doesn't know the difference between dev and test driving the IT projects.
    I know its hard to stop the office politics, but please try to reduce at-least up-to some extent. This will help reduce the stress levels in the employees. Also help you in retaining the hard-working employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Ten Plus Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time

    Pros

    Great people, promote from within, decent benefits.

    Cons

    Less than industry pay, questionable performance review system, and lack of career development opportunities outside of company HQ.

    Advice to ManagementAdvice

    Find a better way to scout talent withing the organization.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great company !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Eligibility Analyst Senior Associate in Phoenix, AZ
    Current Employee - Eligibility Analyst Senior Associate in Phoenix, AZ

    I have been working at Cigna full-time (more than 5 years)

    Pros

    I love my current role , mgrs are flexible and allow you to work from home in some instances , I receive training throughout the year for my role . Nice co workers .

    Cons

    At this time in my current role I don't have any. In other previous roles definately have had some . I am disappointed in the health benefits . Deductibles way to high , can't afford to go to the dr even with insurance . .

    Advice to ManagementAdvice

    Try to do something regarding pay . People hired from the outside make more to start then current employees with 5+ years

    Recommends
    Disapproves of CEO
  11.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Specialist in Bloomfield, CT
    Current Employee - Applications Development Specialist in Bloomfield, CT

    I have been working at Cigna full-time (more than an year)

    Pros

    Many opportunities at the company and great culture

    Cons

    Location is not the most desirable.

    Recommends
    Positive Outlook
    Approves of CEO

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