Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews

Updated October 22, 2014
Updated October 22, 2014
555 Reviews
3.3
555 Reviews
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Cigna President and CEO David Cordani
David Cordani
282 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 59 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 49 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 20 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 16 reviews)

More Highlights

Employee Reviews

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  1.  

    Great place to start working, but gets old after a couple of years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Nashville, TN
    Current Employee - Underwriter in Nashville, TN

    I have been working at Cigna full-time (more than 3 years)

    Pros

    The office atmosphere is great. For the most part, everyone gets along and helps one another out when needed. Management is respectful of employees and your life outside of work. Fantastic training program and instructors. They prepare you well for your day-to-day responsibilities.

    Cons

    It takes awhile to get promoted, which upsets a few people. Also, the sales reps we work with aren't the most appealing people. Management can be tough to get ahold of and are sometimes wishy-washy about making decisions.

    Advice to ManagementAdvice

    Promote quicker and make yourself more available to underwriters. Also, be willing to get more aggressive to sell business.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Solid Corporation, great work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TECDP Program Associate in Philadelphia, PA
    Current Employee - TECDP Program Associate in Philadelphia, PA

    I have been working at Cigna full-time (more than an year)

    Pros

    Work-life balance, lots of PTO, ability to work from home when needed, good pay

    Cons

    poor bonus structure for band 3 employees, TECDP program is very political and mostly revolves around the Connecticut office.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't bother working for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Employee in Phoenix, AZ
    Former Employee - Full Time Employee in Phoenix, AZ

    I worked at Cigna full-time (more than an year)

    Pros

    They have very nice buildings.

    Cons

    Management is rarely around to manage. Because of that the on site leadership is poor and treats people poorly unless you are favored for random reasons that are selective and not always based upon performance. As a rule, there is no feedback and poor communication. Advancement is by "last man standing" and not based upon ability to manage others effectively. It is also not what you know but who you know. Bullying by management is common and time off is nonexistent. As another person indicated, employees are treated like bugs. CIGNA is also using an overwhelming number of temporary workers to handle patient information and telephone inquiries instead of hiring direct employees and they have a recent history of outsourcing and layoffs. Health benefit coverage is some of the poorest health insurance coverage in the entire city as well as in the entire industry. They only offer HRA or HSA plans. I would recommend finding another company if for no other reason than the health insurance stinks and this is a health insurance company who could well afford to offer decent coverage to their employees. If you are married, make sure your spouse has a job with better coverage and take that. If you are single or a single parent, prepare to be poor if you have an illness that requires any significant amount of medical care. Time off is hard to get and the potential for advancement is nil. I started out excited and motivated ending up unchallenged and disillusioned.

    Advice to ManagementAdvice

    Hire managers who can manage. Treat your employees decent. Stop outsourcing to foreign countries. Give your people some decent health benefits and pay. Nix the greed. Take a look at the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Sioux Falls, SD
    Current Employee - Customer Service Specialist in Sioux Falls, SD

    I have been working at Cigna full-time (more than 3 years)

    Pros

    The PTO benefits are nice.

    Cons

    Some areas need to be re-structured to allow for better service to Customers and Dr's

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cigna full-time (more than 5 years)

    Pros

    They have incentives to be healthy. The salary is decent. Work from hm

    Cons

    Depends on management how things are going. Can micromanage. Not great benefits.

    Advice to ManagementAdvice

    Really listen to the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time

    Pros

    the workplace had a good work environment

    Cons

    cigna offers low salaries to their employees

  8. 1 person found this helpful  

    Frustrated by ongoing patchwork repairs that never fixed underlying root problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Philadelphia, PA
    Former Employee - Systems Analyst in Philadelphia, PA

    I worked at Cigna full-time (more than 10 years)

    Pros

    Large company able to continue operations through business cycles that are typical in the insurance business.

    Cons

    Division-level management rotated through leadership positions in areas outside their realm of expertise. Infrastructure layered and difficult to work with and to maintain. Growth opportunities limited by pigeon-holing people in maintenance roles for ancient systems that exist after suspended efforts to replace them.

    Advice to ManagementAdvice

    Fix things, stop patching them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    IT in a post modern world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT

    I have been working at Cigna full-time (more than 3 years)

    Pros

    The paycheck arrives on time. Its easy to stay in the middle of the pack, and coast.Working here doesn't require keeping up to date with technology or software industry practices.

    Cons

    Cigna is risk adverse. There is a strong emphasis on manual processes rather than moving towards modern software development practices. Lastly there is a strong emphasis on "Not in the business of IT." This leads to lots of out of the box purchases, and what development work is done in house is actually off shored to the cheapest bidder. Very few vendor coding resource are actually technically screened with predicable results. "Coding" in this context means a cheap application developer that is not a craftsman and will only code exactly what he is told to code, in the worst possible way. All of this leads to a lack of quality in software applications. This culminates in a lack of a competent IT department which encourages "the business" to rely on manual processes, and the viscous cycle starts over.

    Lack of accountability in all levels and all roles.

    Advice to ManagementAdvice

    - Strategic vendors are pulling the wool over your head.
    - "Not in the business of IT", requires significant changes, not the least of which is significant architectural and infrastructural rationalization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Good place to be...for now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Horsham, PA
    Current Employee - Business Analyst in Horsham, PA

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Good benefits overall, good paid time off and ability to buy vacation days

    Cons

    Local site management has limited experience with people issues and fosters it's own culture away from corporate culture. No on-site HR appears to be by design for better people control

    Advice to ManagementAdvice

    Try listening to the talented people in your organization. Don't simulate caring....care!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great in the beginning, terrible in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Minneapolis, MN
    Former Employee - Business Analyst in Minneapolis, MN

    I worked at Cigna full-time (more than 10 years)

    Pros

    Great Dental plan.
    Local, divisional, Middle Management was very flexible about work schedules.

    Cons

    Senior management claimed that employees were an important asset but failed to demonstrate that. Instead it was made abundantly clear that large Shareholders were the audience we were catering to.
    Internal customers were often ignored or put off until their problem went away, or they adjusted to it.
    Processes ended up being more important that the actual work.
    Quality was not important, speed was.

    Advice to ManagementAdvice

    Recognize that your employees are what make you successful. When a division has a proven track record of profitability and quality, perhaps you could find a way to adapt some of their work solutions instead of forcing them to use the same processes that provide poor quality products.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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