Cigna Reviews

Updated July 30, 2015
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765 Employee Reviews

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  1. Helpful (2)

    Zero Work-Life Balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people. Most of my co-workers were great and honest. A lot of the people who work there give more than 50 hours of their week and do what they can for each other.

    Cons

    Management doesn't know how to manage - lots of micro-management (I get that this can vary from department to department) and hovering. Too many meetings, both live and via web-cam, make time management difficult. Very little pay (and I mean little) with little opportunity for reward and upward movement. Training is long and pointless and should be more focused within your own hub. Lots of fear mongering and forced work hours (you're told that you need to work 40+ hours and if you need to leave for a doctor's appointment you're given the stink-eye).

    Advice to Management

    Start from scratch and reevaluate your priorities. The morale is very low and the turnover is very, very high and this is ignored.


  2. Helpful (1)

    Customer Service at Cigna Healthcare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Saint Louis, MO
    Current Employee - Customer Service Advocate in Saint Louis, MO

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    About 3 1/2 weeks of PTO that you can earn as you work Opportunities to work from home

    Cons

    Call center rules are very strict, not much flexibility. If you miss work (call in) or have an emergency, you are penalized as an employee (even though you are given PTO). You won't be able to help customers as much as you'd like to. Lots of plan/policy restrictions. Don't pick this job if you have a soft spot for people in need. You may not be able to help them the way you want to.

    Advice to Management

    The manager are nice at Cigna. they understand how to manage their employees. However, sometimes management will force you to move around or take a job to help business needs, that is not in the best interest of the employee. When this happens, management will not help the employeee, they will just be stuck.


  3. Good Benefits, but high stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Cigna provides a great benefit package for their employees. Enjoyed the team of people I worked with.

    Cons

    More profit driven than customer focused. Constant changes, and lots of stress.

    Advice to Management

    If you focus on the customer, the profits will come.


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  5. x

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Cigna full-time (More than 5 years)

    Pros

    they are good to me

    Cons

    health benefits aren't that great


  6. Claims Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Cigna provides a laid back environment, especially in the dress code; great benefits, including PTO, life insurance, etc.; and flexible scheduling.

    Cons

    Cigna mandates long training periods, which can get tedious if you are more advanced.


  7. retiree

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits were great and I really liked my former colleagues and managers. All very good people to work with/for.Fast paced job, never boring.

    Cons

    If the bosses really like you in the position you are in it is very difficult to transfer to another one even if another manager requests your transfer.


  8. LTD Claim Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Overall good company to work for.

    Cons

    No complaints about this company.

    Advice to Management

    None


  9. Overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Great company to work for!

    Cons

    No cons at this time.


  10. Good Compnay, Need mobility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quality of work life balance.

    Cons

    Mobility and compensation. Favor employees in career development programs significantly.


  11. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Promotion Manager in Plano, TX
    Current Employee - Health Promotion Manager in Plano, TX

    I have been working at Cigna full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Ethical and honest company Very Mother and family friendly Committed to practice what they preach (health and wellness are core to their strategy) Committed to diversity

    Cons

    Siloed functional units Some job security concerns with regard to my field and PPACA changes Training isn't necessarily uniform

    Advice to Management

    Tighten up your training. Otherwise, Keep the new business coming!



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