Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews

Updated October 22, 2014
Updated October 22, 2014
558 Reviews
3.3
558 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
283 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 59 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 49 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 20 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great in the beginning, terrible in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Minneapolis, MN
    Former Employee - Business Analyst in Minneapolis, MN

    I worked at Cigna full-time (more than 10 years)

    Pros

    Great Dental plan.
    Local, divisional, Middle Management was very flexible about work schedules.

    Cons

    Senior management claimed that employees were an important asset but failed to demonstrate that. Instead it was made abundantly clear that large Shareholders were the audience we were catering to.
    Internal customers were often ignored or put off until their problem went away, or they adjusted to it.
    Processes ended up being more important that the actual work.
    Quality was not important, speed was.

    Advice to ManagementAdvice

    Recognize that your employees are what make you successful. When a division has a proven track record of profitability and quality, perhaps you could find a way to adapt some of their work solutions instead of forcing them to use the same processes that provide poor quality products.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good place to be...for now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Horsham, PA
    Current Employee - Business Analyst in Horsham, PA

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Good benefits overall, good paid time off and ability to buy vacation days

    Cons

    Local site management has limited experience with people issues and fosters it's own culture away from corporate culture. No on-site HR appears to be by design for better people control

    Advice to ManagementAdvice

    Try listening to the talented people in your organization. Don't simulate caring....care!

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Variety and Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than 10 years)

    Pros

    Great mission statement, it feels good working for a company that treats it's customer right. The pay and benefits are average, but adequate. The company is really becoming a global operation, versus just US based, and it's an exciting time to be here.

    Cons

    The company truly believes in work life balance, but with fiscal tightening, productivity has to come from somewhere.

    Advice to ManagementAdvice

    A happy workforce means happy customers

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    leadership programs work from home

    Cons

    limited potential to grow lack of office culture

  6.  

    Rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Manager in Houston, TX
    Current Employee - Senior Client Manager in Houston, TX

    I have been working at Cigna full-time (more than 10 years)

    Pros

    Customer focused, true professionals, great compensation.

    Cons

    Exhausting. No personal life balance.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Long term fine experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Development Senior Specialist in Windsor, CT
    Former Employee - Applications Development Senior Specialist in Windsor, CT

    I worked at Cigna full-time (more than 10 years)

    Pros

    Enjoyed the many assignments I had. training was above average. Multiple opportunities available for advancement or even just for lateral moves for change.

    Cons

    Large bureaucracy. Often change is slow moving. Sense of ownership seems to be lacking.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It was unique.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Indexer in Nashville, TN
    Current Employee - Indexer in Nashville, TN

    I have been working at Cigna full-time (more than an year)

    Pros

    The base pay is competitive and the hours are flexible. Their are work from home elgibilities within the coding department.

    Cons

    Upper management try not to get involved with issues by ALL MEANS

    Advice to ManagementAdvice

    Get involved in every employee under you and employee under those employees

    Recommends
    Positive Outlook
  9.  

    Great opportunity and people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (more than 8 years)

    Pros

    Challenging and exciting work. Great co workers.

    Cons

    No cons as I enjoyed the experience.

    Advice to ManagementAdvice

    N/A

    Recommends
    No opinion of CEO
  10. 4 people found this helpful  

    Good but Unsettling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bourbonnais, IL
    Former Employee - Customer Service Representative in Bourbonnais, IL

    I worked at Cigna full-time (more than 3 years)

    Pros

    Teaching you a lot about the business world
    Teaching you how to communicate
    Teaching negotiation skills

    Cons

    Oppressive atmosphere
    Strict guidelines
    Fear, intimidation, threats
    Harassment

    Advice to ManagementAdvice

    People have different skills & strengths; we do not all conform to your parameters, but we each bring our own unique skills to the table. Work with us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Rewards For Performance is a Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst
    Current Employee - Senior Analyst

    I have been working at Cigna full-time (more than an year)

    Pros

    - Great Tuition Reimbursement

    - Flexible work from home arrangements

    - Oppotunities to try new roles

    Cons

    - Pay is low and the "rewards for performance" strategy doesn't actually work. Telling employees that they need to be in their role for 3-5 years before they will be paid 90% of a fair wage is a horrible practice. I have been on my current team for two years and have gotten the highest possible performance rating both years, but I won't reach reach the "Market Value" that Cigna told me I'm worth for another 4 years. Knowing that I am a high performer and could make 15-20k more elsewhere, why should I stay?

    - For non-hourly roles, pay is not differentiated based on location. If you live somewhere with high cost of living, your pay will not be adjusted.

    - If you are brought into Cigna through an acquisition, integration will be slow or non-existent. Don't expect IT or operations support, but be prepared for external partners to hold you to a higher standard.

    Advice to ManagementAdvice

    - Don't make employees wait 3-5 years to earn what their work is worth. You will continue to lose top talent.

    - Make integration about more than paperwork standardization.

    - Add locality pay to the compensation strategy.

    Doesn't Recommend
    Approves of CEO

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