Cincinnati Bell Reviews

Updated April 10, 2015
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2.8
87 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Ted Torbeck
20 Ratings

Pros
  • Good compensation and pretty good benefits (in 7 reviews)

  • good pay overall- not enough on the hourly to do some of the customer service things they ask (in 6 reviews)

Cons
  • Weak balance sheet with massive debt burden from the Broadwing failure (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Business Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Manager in Cincinnati, OH
    Current Employee - Business Account Manager in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits
    Opportunity to work from home
    Training Opportunities

    Cons

    Environment can make promotions difficult unless you know the right people. It isn't always what you know but rather who you know. This is unfortunate because sometimes the best person for a job gets passed over.

    Advice to Management

    Be more accepting of advice from employees in one-off situations

  2. Fun and exciting work, concerned about the company's long term viability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Cincinnati, OH
    Current Employee - Senior Manager in Cincinnati, OH

    I have been working at Cincinnati Bell

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Visibility, access to decision makers, strategic project work

    Cons

    Competitive position, company size, leadership "bench" strength

    Advice to Management

    Need to own the Cincinnati market and strategies to grow beyond this market.

  3. This company has been great to me and my family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Cincinnati, OH
    Current Employee - Sales Manager in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good benefits, vacation, and compensation.

    Cons

    I do not have any negative things to say about the company. The job has been great.

    Advice to Management

    Keep up the good work. Good luck in the transition of the wireless traffic. I hope you are able to get more door swings in the retail stores.

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  5. Cincinnati Bell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cincinnati Bell

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good people, pay is good depending on if you are coming in at at higher position. Overall good company that needs work

    Cons

    Bad leadership in certain areas, not customer focused, ever changing environment where it seems no one knows what they are doing.

    Advice to Management

    Management should know the job they are in charge of. Learn and grow people are willing to learn and grow.

  6. Best company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Consultant in Cincinnati, OH
    Former Employee - Communications Consultant in Cincinnati, OH

    I worked at Cincinnati Bell

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome place to work. Management is great at supporting your decisions and coaching their employees for a successful career path within the company, whether it is in a different department or a higher up position in your current department. They truly want you to be in a position that you want to be in. The employees there are one big family, which makes it much more enjoyable to spend your days at work & being productive. Loving your job plays a huge role in success. Also, Ted is a great CEO. He makes it a priority to meet frequently with employees in each department and always asks for feedback and suggestions. Love this place!

    Cons

    The only con I can think of is vacation requests are tricky, but I think that is in any retail position.

  7. Positive atmosphere, but an uncertain future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Cincinnati, OH
    Current Employee - Senior Product Manager in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to move up. Make it known that you want to move up and as long as you are performing or get in with the right people you will be given the opportunity.

    Cons

    Sounds weird to say about a 100+ year old company, but with current leadership, I'm not certain they don't plan to sell off more parts of the business.

  8. Good money/bad management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales Representative in Cincinnati, OH
    Current Employee - Field Sales Representative in Cincinnati, OH

    I have been working at Cincinnati Bell

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Can make up to $100K a year with 50-60 work hours a week.

    Cons

    Expected to work 6 days a week. Company will call for meetings with less than 24 hour notice. Management are all comparable to used car salesmen.

    Advice to Management

    Keep promises you make to employees.

  9. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Cincinnati, OH
    Current Employee - Account Manager in Cincinnati, OH

    I have been working at Cincinnati Bell

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive and encouraging management style. Great core values from the top down.

    Cons

    Not much opportunity for career advancement

    Advice to Management

    offer more coaching or information on how to advance upward in the company

  10. stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    well compensated? good location? i'm reaching here...

    Cons

    -poor communication
    -very silo'd
    -promotions are based on time served, not merit, which leads to incompetent/unqualified people in a number of positions
    -very "old boys club" feel
    -untrustworthy management
    -no accountability
    -no processes/procedures. the ones that are in place are not followed

    Advice to Management

    change the culture. don't just talk about it, do it. get rid of people who refuse to change. you're $2 billion in debt. start acting like it.

  11. Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Downtown location is the only pro

    Cons

    -Nepotism is rampant
    -Pay increases are not consistent
    -Management is weak and unorganized
    -There is a serious lack of communication
    -Limited opportunity for career advancement
    -Management is very top heavy, too many Director's and VP's for a company of its size

    Advice to Management

    Stop promoting people just because they have seniority, don't be afraid to eliminate non performers no matter how ling they have been here, if you talk about change actually follow through on it, hire people because they are qualified not because they share the same last name with an executive. For a company who is billions in debt and has a lot of competition (Google fiber, Time Warner, Direct TV) stop wasting money on useless things like new cubicles and a severely top heavy management team.

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