Cincinnati Bell

  www.cincinnatibell.com
  www.cincinnatibell.com

Cincinnati Bell Reviews

Updated October 26, 2014
Updated October 26, 2014
75 Reviews
2.7
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ted Torbeck
14 Ratings

Review Highlights

Pros
  • Good compensation and pretty good benefits (in 7 reviews)

  • good pay overall- not enough on the hourly to do some of the customer service things they ask (in 6 reviews)


Cons
  • Weak balance sheet with massive debt burden from the Broadwing failure (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Companies like this don't exist anymore!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premise Technician T2 in Cincinnati, OH
    Current Employee - Premise Technician T2 in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than an year)

    Pros

    Top industry pay
    Excellent Benefits (Health, Life, Supplimental Life, Dental, Vision, Rx Drug, 401k, Stock Plan, Group Legal ((yes seriously, group legal... I know right?))
    Excellent Perks (Concessions: Heavily discounted Cellular, Television, Home Phone, and Internet Services if you live within the service area of course.)
    Union
    Managers who were promoted from within
    A Great Community
    Nearly-Unlimited Overtime Opportunities
    Amazing Training Program
    Job Security!

    Cons

    Forced Overtime
    A community divide between tier 1 and tier 2 technicians

    Advice to ManagementAdvice

    Specialize the fiber technicians like the copper technicians. At the moment we can all do a little bit of everything but nothing to perfection. With specializations it would allow us to master one section, and thus provide higher quality service.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Cincinnati, IA
    Current Employee - Anonymous Employee in Cincinnati, IA

    I have been working at Cincinnati Bell

    Pros

    - Great pay
    - Great benefits
    - Community Involvement and Volunteer Activities
    - If you work hard, you are rewarded
    - Roles are very broad- employees learn so much valuable knowledge
    - Always busy so time flies by!
    - Reputable company

    Cons

    Employees are expected to work hard and be available for the company. As long as you do that, you will be rewarded.

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    Feedback

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell

    Pros

    Great People to work with.

    Cons

    Can't run a race car in the red all the time.

    Advice to ManagementAdvice

    Can't run a race car in the red all the time. Need to focus on employee morale, slowing down a bit, and allowing people a chance to breathe. Can't cut staff to the bone and expect the same or more work to get done.

    Recommends
    Approves of CEO
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  5.  

    Working here is a career, not a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell

    Pros

    They hire very competant employees and the atmosphere is a great plasce to work. The technical knowledge of our team is poooled together and everyone can rely on each other to assist when on a customer site completing an install / upgrade.

    Cons

    The salary you get hired in at is hard to get adjusted as you progress through the years. They normally follow the traditional adjustment for the cost of living, 1-3%. To increase your slaary any faster than that, would most probably require you to leave the company and start at a higher salary somewhere else to be paid what your current knowledge now is worth.

    Advice to ManagementAdvice

    My comment here would be that they need to retain the employees who are bringing in revenue to the company. It is a great place to work, but if your salary barely pays the bills, then it is not possible to have a happy work / life balance.

    Recommends
  6.  

    Cincinnati Bell is an outstanding company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Cincinnati Bell

    Pros

    CBT has amazing opportunities for its employees. I started from an entry level position and recently have been involved with our national expansion efforts. There are several new career opportunities on the horizon! We are big enough to make an impact, but small enough that we don't have the rigid Corporate America environment. If I need to talk to Jack, Brian or Gary, it is an email away. That is the amazing thing about this company. CBT cares for its employees and us employees all care for the business. It is a great environment.

    Cons

    I would not say there are any downsides of working for Cincinnati Bell, only some obstacles. We are a regional provider which can be one strike against us in the national arena, BUT our people are the differentiator and the businesses we work with see and understand that. You have to be 100% dedicated to making Cincinnati Bell the best option on the market, and the company rewards our employees for doing that.

    Advice to ManagementAdvice

    Keep it up! We have a great story and there is a lot more success waiting for us in the future. Go CBT!!!!! :)

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Most people have to work for a living, this is a great place to do it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than 10 years)

    Pros

    Great pay.Work-life balance is great! People are the best part of the work day. Many opportunities for additional training, but seldom used. Customer still seems to be top of mind for everyone involved. Overall a great place to work.

    Cons

    Too many "silos," still operating under a monopoly mindset in some cases. Additional training is seldom used/encouraged due to broken processes. Many stresses, too many work-arounds, and too often doing what it takes to make things work, rather than what's right, because of lack of support/involvement/direction from within. A fear of losing your job for speaking up, and telling the truth...

    Advice to ManagementAdvice

    Become more connected to mid-lower level employees to see what it's really like to work here. The direction is positive, but pick one, and stick with it. People feel overwhelmed to accomplish the lofty goals put before them, and become less engaged when they aren't recognized for them. The culture shift that is being performed may take generations to breed out before it can be fully realized. Stay the course, but become candidly connected with the people doing the work.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great place to cut your teeth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer I in Cincinnati, OH
    Current Employee - Systems Engineer I in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than an year)

    Pros

    I have been treated very well here. Fair comensation for my work, great about merit based pay increases. Lots of work to do, and a lot of good people. The company is actually growing and developing new tech/offerings for it's clientele which is pretty exciting to see. Its actually becoming a better and better place to work since the CEO Jack Cassidy was replaced by Ted Torbeck.

    Cons

    Like many jobs there are a lot of politics involved in a lot of the departments. This seems to be related to quite a bit of acquisition that the company has been doing for several years now and while it is tapering out it still exists. Because of this there are times when projects really need to be started or completed and can't be due to resources being shuffled around various places.

    Recommends
    Positive Outlook
  9.  

    Good pay and benefits but industry pressures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Cincinnati, OH
    Former Employee - Director in Cincinnati, OH

    I worked at Cincinnati Bell full-time (more than 10 years)

    Pros

    Pay and benefits were good

    Cons

    Layoffs every year
    High financial pressure

    Advice to ManagementAdvice

    Listen more to employee ideas

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Good Local Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analytics Manager in Cincinnati, OH
    Former Employee - Analytics Manager in Cincinnati, OH

    I worked at Cincinnati Bell full-time (more than 10 years)

    Pros

    Great teams dedicated to making sure that team is supported and everyone works together. I really felt like I was a member of the team and have friends for a lifetime.

    Cons

    Fast paced very competitive industry and frequent layoffs within the business can make the environment untenable for most people.

  11.  

    Lots of opportunity for growth & career path exploration

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell

    Pros

    Solid financial strength, opportunities for advancement are there

    Cons

    Constant change & turn over in sales

    Advice to ManagementAdvice

    Need better internal communication & guidance on future career path

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