Cincinnati Bell
2.8 of 5 70 reviews
www.cincinnatibell.com Cincinnati, OH 1000 to 5000 Employees

Cincinnati Bell Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

2.8 70 reviews

                             

67% Approve of the CEO

(no image)

Ted Torbeck

(9 ratings)

45% of employees recommend this company to a friend
70 Employee Reviews
in

Review Highlights

Pros:
  • "Good compensation and pretty good benefits"
    in 7 reviews
  • "good pay overall- not enough on the hourly to do some of the customer service things they ask"
    in 6 reviews
Cons:

Reviews

    • Culture & Values
           
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    • Disapproves of CEO

     

    Cincinnati Bell Employee

    Anonymous Employee (Current Employee)

    ProsGreat place to work if you are in a stable department

    ConsSo worried about the dollar and taking everything over seas they seem to be forgetting that GOOD customer service is what makes a company successful

    Advice to Senior ManagementStart focusing on customer service to make this local company something for Cincinnati to be proud of

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Won't recommend Cincinnati Bell

    Anonymous Employee (Current Employee)
    Cincinnati, OH

    ProsThe people doing the actual work are great people to work with.

    ConsContinuing layoffs, no flexible hours, unreasonable amount of hours without appreciation, don't care about employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    They have absolutely no regard for the value of a proven dependable, proficient employee when cutting cost.

    Billing Verification & Payment Processing Specialist (Former Employee)
    Cincinnati, OH

    ProsWorking for a contracting company as a CBT employee you don't have to deal with their upper managements lack of knowledge with regard to each employee's job responsibilities.

    ConsContinued relocation of employee's from place to place and unacceptable work environments. Upper managements main level of importance is finding ways to cut cost no matter how much an employee is valued, recommended, or how it will affect their internal or external customers & vendors.

    Advice to Senior ManagementTake serious consideration to respecting immediate supervisors, co-workers, and internal and external customers opinions and recommendations as valuable information prior to down sizing departments.

    No, I would not recommend this company to a friend

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    horrible

    Sales Representative (Former Employee)
    Beavercreek, OH

    Prosgreat employees and reasonable hours . great for students. being able to work wit general public if you are a people person. being in a fast paced enviroment working with technology.

    Conscompany doesnt have up to date products that helps with sales and they complain about your goals not being met on a constant basis, especially when our competitors like , sprint verizon and att were easily accessible. the managers and owner of the franchise are constantly ignoring employee input on how to make sales better and make the store experience better.. there is no room for advancemnt. just an all around out of date company who sells useless products that break and/ or usually are defective or refurbished and sold as new.. horrible..

    Advice to Senior Managementlisten to your employees stop worrying about your money and pay better attention to your customer base.. invest in better product.. sell a product that is competition to your competitors.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible management. Don't care about employees

    Customer Service Representative (Former Employee)
    Cincinnati, OH

    ProsGood benefits because its union

    Conspoor conditions, constant turnover, management dishonest

    Advice to Senior ManagementTry to listen to your employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

     

    Middle Management Old Skool (Under-schooled Clique) Is Obstructive to Productivity

    Retail Sales Manager (Current Employee)
    Cincinnati, OH

    ProsExcellent leadership utilizing top of the line research, demographics, latest psychological sales research and implementation into personnel management and open door from entry level communications consultant to the CEO.

    ConsIF you use the open door, it makes the middle managers look bad and they find a way to get rid of you!
    The top does not know what the middle is making the bottom do. And it is very frustrating. Also likely why the company is not still an A+ company like it used to be, sadly. generations of my family have worked here.

    Advice to Senior ManagementMake it easier for the very top to know that the middle is actually doing what they want and think they are doing, and that the bottom isn't getting persecuted for carrying out the excellent training they are receiving, especially in retail. It really is excellent training, with excellent science and reasoning behind it, but once the management skills get to the stores, the other managers make sure its tossed?!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Bell Struggles

    Anonymous Employee (Former Employee)

    ProsCommitment to local market Cincinnati

    ConsFew leaders actually care about their people
    Weak balance sheet with massive debt burden from the Broadwing failure
    Not transparent in dealings

    Advice to Senior ManagementStart creating stability in management and really valuing your employees

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Started out pretty decent but as the board and executives started the slow process of bankrupting a cash cow it got bad.

    Team Leader (Former Employee)
    Cincinnati, OH

    ProsThere are some extremely smart competent employees there, dedicated and worthy.

    ConsIncompetent, petulant executives with no working knowledge of the world, that have driven morale to an all time low.

    Advice to Senior ManagementThe board must be purged of those that made the IXC decision, as well as the CEO and all the VP yes men that now occupy those positions.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Its not a good place to work for anybody unless you can join the "good old boys" club of the CEO

    Anonymous Employee (Former Employee)
    Cincinnati, OH

    ProsGood vacation and holidays. Decent helathcare plan. Good progress if you can join the "yes sir" club and do work as a slave. Bonus plan is good.

    ConsEach qtr they met the WS numbers by cutting cost by letting go their best employees. Its only the good old boys of the CEO are running the company who does not have any vision or long term goal (other than fulfilling their pockets). The co would be bought by AT&T or somebody like that, but two much debt is preventing anybody to make an offer. This company should be last place on your mind if you're thinking of employment.

    Advice to Senior ManagementRemove some of the Yes Men VPs, dir, and clueless GMs. Create a work environment where outside the box ideas are welcomed and appreciated and not what you're trying to listen

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Not really a good place to work, but a way to earn a decent paycheck

    Communications Consultant (Former Employee)
    Cincinnati, OH

    Prosgood pay overall- not enough on the hourly to do some of the customer service things they ask. But commission helps make up for it.
    good benefits.

    Conspoor management team
    didn't care about employees
    no work/life balance
    If you apply for another job within the company, management gets upset. Even if you talk to them about wanting to try something else.

    Advice to Senior ManagementLook more within your company when hiring. Also show more recognition toward employees. You don't feel wanted at the company.

    No, I would not recommend this company to a friend

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