Cincinnati Bell

  www.cincinnatibell.com
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Cincinnati Bell Reviews

Updated August 18, 2014
Updated August 18, 2014
73 Reviews

2.6
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ted Torbeck
12 Ratings

Review Highlights

Pros
  • Good compensation and pretty good benefits (in 7 reviews)

  • good pay overall- not enough on the hourly to do some of the customer service things they ask (in 6 reviews)


Cons
  • Weak balance sheet with massive debt burden from the Broadwing failure (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to have on your Resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    If you are offerd to work for the company I mostly say I would recommend it especially if you really need a job. Pay is decent and can be rewarding, decent benefits, lots of training provided, hard work is usually noticed, incentives, cool perks with the local business's around the cincinnati area.. Fioptics should keep the company moving upward for the most part

    Cons

    expect to deal with very angry dissatisfied customers ( if in sales and or csr) for poor service and outsourcing to phillipines for some call center departments that deal with crucial information on accounts for a local company, Cincinnati bell is responsible for 200 job cuts in 2012 call center, the systems used are entirely way to outdated and disorganized for a technology based company, lots of micromanagers, other departments are never on the same page with anything at all can be very stressful.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    Pros

    when i first started there in 11/99, it was a good local company to work for. CBT(cinti bell telephone) valued their employees and the work we did.

    Cons

    over the past 6 years or so, CBT management has outsourced all of the customer service departments, both residential & business, to the Phillipines. i can't express to you how upset the CBT customers are.

    Advice to ManagementAdvice

    bring back all of the customer service departments back to Cinti Bell. it will cost you more but it will make your customers much more happy & CBT might be able to regain a lot of the customers you have lost. it just means upper management won't be able to have as big as bonuses as they are use to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good pay and benefits but industry pressures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Cincinnati, OH
    Former Employee - Director in Cincinnati, OH

    Pros

    Pay and benefits were good

    Cons

    Layoffs every year
    High financial pressure

    Advice to ManagementAdvice

    Listen more to employee ideas

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good Local Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analytics Manager  in  Cincinnati, OH
    Former Employee - Analytics Manager in Cincinnati, OH

    Pros

    Great teams dedicated to making sure that team is supported and everyone works together. I really felt like I was a member of the team and have friends for a lifetime.

    Cons

    Fast paced very competitive industry and frequent layoffs within the business can make the environment untenable for most people.

  6. 1 person found this helpful  

    Companies like this don't exist anymore!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premise Technician T2  in  Cincinnati, OH
    Current Employee - Premise Technician T2 in Cincinnati, OH

    Pros

    Top industry pay
    Excellent Benefits (Health, Life, Supplimental Life, Dental, Vision, Rx Drug, 401k, Stock Plan, Group Legal ((yes seriously, group legal... I know right?))
    Excellent Perks (Concessions: Heavily discounted Cellular, Television, Home Phone, and Internet Services if you live within the service area of course.)
    Union
    Managers who were promoted from within
    A Great Community
    Nearly-Unlimited Overtime Opportunities
    Amazing Training Program
    Job Security!

    Cons

    Forced Overtime
    A community divide between tier 1 and tier 2 technicians

    Advice to ManagementAdvice

    Specialize the fiber technicians like the copper technicians. At the moment we can all do a little bit of everything but nothing to perfection. With specializations it would allow us to master one section, and thus provide higher quality service.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Lots of opportunity for growth & career path exploration

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Solid financial strength, opportunities for advancement are there

    Cons

    Constant change & turn over in sales

    Advice to ManagementAdvice

    Need better internal communication & guidance on future career path

  8. 1 person found this helpful  

    Sr. Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Cincinnati, OH
    Current Employee - Senior Sales Representative in Cincinnati, OH

    Pros

    The company has decent medical benefits despite numerous changes in recent years. Salaries are relatively good, despite some concessions in recent years. Most employees are very friendly.

    Cons

    The outsourcing of jobs to foreign countries, when the company has a local base for telephone, internet and wireless service.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Beavercreek, OH
    Former Employee - Sales Representative in Beavercreek, OH

    Pros

    great employees and reasonable hours . great for students. being able to work wit general public if you are a people person. being in a fast paced enviroment working with technology.

    Cons

    company doesnt have up to date products that helps with sales and they complain about your goals not being met on a constant basis, especially when our competitors like , sprint verizon and att were easily accessible. the managers and owner of the franchise are constantly ignoring employee input on how to make sales better and make the store experience better.. there is no room for advancemnt. just an all around out of date company who sells useless products that break and/ or usually are defective or refurbished and sold as new.. horrible..

    Advice to ManagementAdvice

    listen to your employees stop worrying about your money and pay better attention to your customer base.. invest in better product.. sell a product that is competition to your competitors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Call Center Representative
    Former Employee - Residential Call Center Representative

    Pros

    paid well from the start

    Cons

    laid off the entire dept

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Network Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Technician  in  Cincinnati, OH
    Former Employee - Network Technician in Cincinnati, OH

    Pros

    Family atmosphere in a lot of ways. Loved the union, great benefits, pay.

    Cons

    No job mobility, 4 year time on title to change jobs, a lot of nepotism. Was personally passed over for a job which was given to a recent high school grad with no experience but his mom worked in HR. Education is not valued nor encouraged. Many techs completed bachelor degrees and would never be interviewed for any type of management jobs.

    Advice to ManagementAdvice

    Promote within.

    Recommends
    Neutral Outlook
    Approves of CEO

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