Cincinnati Bell

  www.cincinnatibell.com
  www.cincinnatibell.com
Work in HR? Unlock Free Profile

Cincinnati Bell Reviews

Updated August 26, 2014
Updated August 26, 2014
74 Reviews
2.6
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ted Torbeck
13 Ratings

Review Highlights

Pros
  • Good compensation and pretty good benefits (in 7 reviews)

  • good pay overall- not enough on the hourly to do some of the customer service things they ask (in 6 reviews)


Cons
  • Weak balance sheet with massive debt burden from the Broadwing failure (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Network Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Technician  in  Cincinnati, OH
    Former Employee - Network Technician in Cincinnati, OH

    I worked at Cincinnati Bell full-time for more than 10 years

    Pros

    Family atmosphere in a lot of ways. Loved the union, great benefits, pay.

    Cons

    No job mobility, 4 year time on title to change jobs, a lot of nepotism. Was personally passed over for a job which was given to a recent high school grad with no experience but his mom worked in HR. Education is not valued nor encouraged. Many techs completed bachelor degrees and would never be interviewed for any type of management jobs.

    Advice to ManagementAdvice

    Promote within.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    They seem to care and pay competitively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Cincinnati, OH
    Current Employee - Technician in Cincinnati, OH

    I have been working at Cincinnati Bell full-time for more than a year

    Pros

    They care about employees
    They have good people in management
    The pay is competitive
    Cutting edge technology and services in the fiber industry

    Cons

    Their services have some quality issues. Most of the work is done with quality but after services are installed there are issues which cause frustration for the customer. Of course that then falls to everyone else.

    Advice to ManagementAdvice

    Be more proactive to get to the root causes of the problems which are affecting the service and not be so quick to blame it on the sales or installation process.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Cincinnati Bell - Changing for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Cincinnati Bell full-time for more than a year

    Pros

    If you work hard, you'll be paid well. There is more focus now on creating a good culture. Leadership is starting to listen to employees and take their opinions into consideration. The people are one of the best parts of this company.

    Cons

    Can be stressful at times trying to keep up with changes in the Telecom industry. Sometimes this affects the direction of the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Cincinnati Bell full-time for more than a year

    Pros

    Good opportunities to move around, good salary, good benefits and perks, good people to work with.

    Cons

    Overall company is facing serious declines and cost cutting measures which put a straing on some department. Offices to be moved out of downtown.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Overall decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales  in  Cincinnati, OH
    Current Employee - Small Business Sales in Cincinnati, OH

    I have been working at Cincinnati Bell full-time for more than 5 years

    Pros

    Great Benefits
    Great pay
    Ability to move up in the company

    Cons

    Small company in a big company game

    Advice to ManagementAdvice

    have goals able to hit stay consistent with relationships

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Terrible management. Don't care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Cincinnati Bell full-time for more than a year

    Pros

    Good benefits because its union

    Cons

    poor conditions, constant turnover, management dishonest

    Advice to ManagementAdvice

    Try to listen to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Middle Management Old Skool (Under-schooled Clique) Is Obstructive to Productivity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager  in  Cincinnati, OH
    Current Employee - Retail Sales Manager in Cincinnati, OH

    I have been working at Cincinnati Bell full-time for more than 3 years

    Pros

    Excellent leadership utilizing top of the line research, demographics, latest psychological sales research and implementation into personnel management and open door from entry level communications consultant to the CEO.

    Cons

    IF you use the open door, it makes the middle managers look bad and they find a way to get rid of you!
    The top does not know what the middle is making the bottom do. And it is very frustrating. Also likely why the company is not still an A+ company like it used to be, sadly. generations of my family have worked here.

    Advice to ManagementAdvice

    Make it easier for the very top to know that the middle is actually doing what they want and think they are doing, and that the bottom isn't getting persecuted for carrying out the excellent training they are receiving, especially in retail. It really is excellent training, with excellent science and reasoning behind it, but once the management skills get to the stores, the other managers make sure its tossed?!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Consultant  in  Cincinnati, OH
    Current Employee - Communications Consultant in Cincinnati, OH

    I have been working at Cincinnati Bell full-time for more than a year

    Pros

    Relatively good name behind company as a door opener to speak with Business owners. Potential upward mobility within organization achieveable.

    Cons

    Very stressful. Management and points of contact of who you are assigned to work with change on a daily basis. Makes things difficult to ensure what you say will happen, happens. Being able to turn pricing around to present a solution in a reasonable time can be difficult.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good pay - hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Co-op  in  Cincinnati, OH
    Former Employee - Accounting Co-op in Cincinnati, OH

    I worked at Cincinnati Bell as an intern for less than a year

    Pros

    good pay, great location, lots of knowledge gained.

    Cons

    STRESSFUL, long hours, abused co-op (intern).

    Advice to ManagementAdvice

    WAY TOO MANY hours are expected to be put in by the intern. 50+ hours a week is ridiculous for a student to go through.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cincinnati, IA
    Current Employee - Anonymous Employee in Cincinnati, IA

    I have been working at Cincinnati Bell

    Pros

    - Great pay
    - Great benefits
    - Community Involvement and Volunteer Activities
    - If you work hard, you are rewarded
    - Roles are very broad- employees learn so much valuable knowledge
    - Always busy so time flies by!
    - Reputable company

    Cons

    Employees are expected to work hard and be available for the company. As long as you do that, you will be rewarded.

    Recommends
    Approves of CEO

Worked for Cincinnati Bell? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.