Circles

  www.circles.com
  www.circles.com

Circles Reviews

Updated November 6, 2014
Updated November 6, 2014
60 Reviews
1.8
60 Reviews
Rating Trends

Recommend to a friend
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Wouter Broekema
1 Rating

Review Highlights

Pros
  • great health benefits and they cover a good portion of the cost (in 4 reviews)

  • Good benefits plus other words because I have to type twenty words (in 3 reviews)


Cons
  • Unless you are in the upper management social circle, you will never be considered (in 12 reviews)

  • They call it "experiental marketing" but it is actually a concierge call center (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    great out of college experiance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Circles full-time

    Pros

    the benifits, work life balance and open doors policy when it was small was great

    Cons

    small company with a big minded agenda that did not succeed

    Advice to ManagementAdvice

    Should never have been sold to a Big name company.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Worked there in the early days (circa 2002). Most corrupt and unprofessional place I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Boston, MA
    Former Employee - Call Center Representative in Boston, MA

    I worked at Circles full-time (more than an year)

    Pros

    Title speaks for itself. Good location for ice cream and bagels, nothing more to say. Got to speak with The Rock.

    Cons

    Looks like nothing has changed. I simply can't believe this place is still in business. Such a shame. Change the name and rebrand.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    You are a warm body in the seat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Service Professional in Chelmsford, MA
    Former Employee - Senior Service Professional in Chelmsford, MA

    I worked at Circles full-time (more than 5 years)

    Pros

    Learned a lot from my peers

    Cons

    Leadership needs to be changed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Six months of my life I wish I could have back!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Professional in Chelmsford, MA
    Former Employee - Service Professional in Chelmsford, MA

    I worked at Circles full-time (less than an year)

    Pros

    Benefits are above average. That's it.

    Cons

    For a company that, during training, they spend a lot of time educating you on their mission statement, culture and values, you would think they'd stand by what they preach. Unfortunately, Circles is literally the opposite of everything you learn about the company during training. It's a political, toxic and corrupt environment; the attrition rate speaks for itself. Good and loyal employees are not rewarded for their success or hard work yet those who are sleeping with or sending inappropriate pictures to their subordinates get promoted and patted on the back. The schedules are terrible and can change on a whim depending on meeting your goals with no mercy from management and upper management if it uproots your life (i.e. having a morning schedule then getting switched to a shift ending at 1am). They're more interested in making the SURFACE of the company look inviting, fun and legitimate when they should be putting their energy into their employees; they're the ones talking to the card members and are the voice of the company.

    Advice to ManagementAdvice

    The way you treat your employees is deplorable and dishonest. It's only a matter of time before card members realize the only major resources you use to secure their "exclusive" tickets or dining reservations are all websites they could frequent themselves (i.e. ticketmaster and opentable). When the day comes that circles goes under, and it will, and each of you lose your job, it's my sincere hope that you have the distinct pleasure of working under a manager as all around terrible in every way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    concierge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Circles full-time (more than an year)

    Pros

    This company gives you a more than lengthy training but that is it.

    Cons

    everything else sucks. The management is horrendous.... HR sucks

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great Benefits/ Stressful job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Circles full-time

    Pros

    They offer an excellent benefit package.
    Hourly salary was average
    Fellow employees are great to work with
    Management & Supervisors were easy to work with at most times

    Cons

    Very stressful call center atmosphere. Although they don't consider it to be a call center. Unreasonable goals set for front line staff.

    Advice to ManagementAdvice

    Listen to front line staff. Provide better avenues for personal growth and development. Go back to the founding culture and values

    Doesn't Recommend
    No opinion of CEO
  8.  

    Not For Everyone

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Circles

    Pros

    Will learn about luxury brands, travel, and be in-the-know of pre-sale tickets, broadways shows, etc.

    Cons

    Intense very fast paced training program. Company only allows so many minutes to finish a phone call before Mission Control calls your line to see what you are doing.

  9.  

    In trouble for using the bathroom?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCP in Chelmsford, MA
    Former Employee - CCP in Chelmsford, MA

    I worked at Circles full-time (less than an year)

    Pros

    Good benefits plus other words because I have to type twenty words. Everyone once in a while you get a grateful caller.

    Cons

    Well the management is horrible. Higher ups fraternizing with people under them. Getting in trouble for using the bathroom. Training is horrible. High stress, soul sucking work. People on your back to take more calls that have no clue what your work load is and when you tell them they don't care. Have you seen office space? Some times 3 people will talk to you about one thing that went wrong. If you work here or are thinking about it just don't not worth your mental health.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    EVIL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional in Chelmsford, MA
    Current Employee - Customer Service Professional in Chelmsford, MA

    I have been working at Circles full-time (less than an year)

    Pros

    Everything is presented to new hires with smiles and benefits and a decent salary. But it's just the cover of the book. Once you open it, you will want to quit almost every single day.

    Cons

    The worst job I've ever had. You are criticized at least once a day in writing, 2 to 3 times a day in person and sometimes WHILE you're on the phone. The training is a joke as it does not prepare you for the job and the people who train you have not done your job in 4 or more years themselves. You have to be able to do 12 things at once and follow up each call with a ridiculous amount of paperwork in such a short amount of time that there is an entire department dedicated to calling you regularly during your shift to say you've taken too long, get back on the phones. I have had to finish my end of day work after my shift is over and so far have never seen an extra penny for it. The credit card company you work for grades and judges you, 3 or 4 managers grade and judge you daily and the customers grade you in a survey they receive after the call. They SAY that you will have plenty of help with whatever you haven;t learned after training and you don't. some days there is nobody nearby to help you and you have to keep filling time talking to customers while you figure it out. THE worst part is that they require you to provide each customer with your point of view or you recieve a poor grade they also require that you "probe" and ask alot of questions of the customer. I'm waiting for the day when a customer says "none of your damn business just get me my tickets or dinner reservations". I can already hear it in their answers. It's a sales job disguised as customer service.And lastly the scheduling sucks. You do get two days off per week but not in a row! I asked one of the cooler guys who has been working there for awhile how he gets through every horrible day and he said "I check my soul at the door".

    Advice to ManagementAdvice

    Hire trainers who know the job and don't wait until the new hires are actually doing the job to tell them the long list of impossible requirements they have to meet lest they be fired. Be honest about the stress of the job and stop with all this "it gets better" crap. It doesn't! A previous writer was right about the cliquey behavior between management and HR. I experienced it first hand. HR does nothing except what they are minimally required to.The hardest working people are the most poorly treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great idea, extremely poor reality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Circles full-time (more than 3 years)

    Pros

    Benefits are good, especially the paid sabbatical every 5 years, and the people in service delivery are great to work with.

    Cons

    No growth opportunity at all; very little opportunity to move into other positions if your job is taking calls. There is no "open and honest communication". Pressure to meet metrics and goals has resulted in many people quitting.

    Advice to ManagementAdvice

    Management needs to realize that, although we have people calling us, this is far from a typical call center, and restructure metrics and time management expectations. You're running your employees into the ground and driving away your best people. Also, don't bully the team leaders in review meetings.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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