Circuit City Reviews

Updated April 9, 2015
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3.9
335 Reviews
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Circuit City Chairman and CEO Richard Leeds
Richard Leeds
58 Ratings

Pros
  • A great place to work, with strong ethics and integrity (in 17 reviews)

  • Fun work environment, management wasn't overbearing (in 17 reviews)

Cons
  • Poor upper management drove the company into liquidation (in 20 reviews)

  • Senior management disconnected from the realities in the field (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. TV Salesman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PC/TV Sales in Keene, NH
    Former Employee - PC/TV Sales in Keene, NH

    I worked at Circuit City part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people around. They were all very nice. I liked working here. They had a nice break room. The parking lot was big. I liked it. Great big building too.

    Cons

    They had bad pay, not competitive at all. I was in sales but they didn't give us any commissions. Managers would stress selling more and more, adding stress, without providing any incentives to do so. Pretentious people in lower management positions acting like they were god sent.

    Advice to Management

    Stay in business? Don't be horrible at your job? Stay competitive?

  2. Sucked really really really badly

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Circuit City

    Pros

    Nothing was hood about anything with this job. Hence whey it went under. I hope it never comes back

    Cons

    Everything was terrible about this place, the management was awful, the job was awful, the pay was awful

    Advice to Management

    Stop working there

  3. Poor strategy from senior leadership ran this company into the ground, but not before they lined their pockets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Madison, WI
    Former Employee - Sales Manager in Madison, WI

    I worked at Circuit City full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I loved the technology and the people I worked with.

    Cons

    Poor pay for what I was producing for the company, worst of the worst retail hours, store and sales systems were never invested in, just a completely failed company.

    Advice to Management

    Senior leadership was too busy worrying about their stay bonuses and trying to find a buyer than helping to save the company.

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  5. horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Milford, CT
    Current Employee - Sales Associate in Milford, CT

    I have been working at Circuit City full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    paycheck, get to move around, customers

    Cons

    management, building, teams, job itself

    Advice to Management

    care for employees

  6. Painful, stressful, and unproductive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tustin, CA
    Former Employee - Sales Associate in Tustin, CA

    I worked at Circuit City full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many. If I could give it zero stars I would. It was easy to get hired, nice summer gap-filler job If you're just out of college and desperate for cash, and the degree you worked so hard for fails to land you the oft-promised six-figure career you'd been raised to believe could be yours as long as you worked hard. But you'd be better off working for McDonald's... at least there, people get promoted.

    Cons

    Deceptive management, had to meet sales quotas even though CEO ended commissions, pay was no more than minimum wage, if you worked there nonstop for 2 years they MIGHT consider bumping your pay 50 cents above minimum wage. Zero prospects of advancement, the same midlevel people kept getting juggled around between stores. Staff were very clique-ish and tended to make you feel unwelcome. Floor managers were rude and pushy, training was almost nil, store register computers were outdated DOS machines and difficult to use, all training on them was by word of mouth since the manuals were long disappeared. Operations manager was very deceptive, claimed you could work whatever hours you wanted, company was "flexible", then because of one medical emergency, laid me off because I didn't "put in enough hours" even though I notified her right away that I was ill.

    Advice to Management

    None. The company sucked and was practically in bankruptcy when they hired me so they were already a lost cause. Wherever the upper management people are working now, my only advice to them would be to treat your people right, pay them fairly for selling your products, don't force them to aggressively upsell unnecessary "PC tune-up" services to every single customer with ZERO incentive, stop berating and lying to them, and stop trying to grind blood out of a turnip. I heard from family friends that Circuit City was once a very good company to work at, that was before internet-based businesses outcompeted them, still their cure was worse than the disease. Underpaying, undertraining, and overworking their employees, harassing them for sitting down for even a couple of minutes... not surprisingly they got sued and their business was already failing and this forced them to file Chapter 11.

  7. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Boca Raton, FL
    Former Employee - Customer Service Associate in Boca Raton, FL

    I worked at Circuit City part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good employee discounts, good exposure to new technology

    Cons

    Horrible managers, Horrible hours, complicated customer service programs that where not user friendly.

  8. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Denver, CO
    Former Employee - Sales in Denver, CO

    I worked at Circuit City part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people and employees where great

    Cons

    Management didn't listen. The deals weren't all that.

  9. was good until it closed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Circuit City

    Pros

    learned a lot about selling. Hours were flexible. Also got a pretty sweet discount.

    Cons

    they fired all of their experienced people. Department managers cared more about the sale and customers than employees

    Advice to Management

    stop sucking

  10. Textbook example of shortsightedness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Ops Manager Trainee
    Former Employee - Sales Associate/Ops Manager Trainee

    I worked at Circuit City full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you like the technologies related to consumer electronics, this can be a fun place to work for. Decent hourly pay for a retail job. Opportunities for career advancement if you work hard.

    Cons

    The morale was low due to micromanagement and a lack of appreciation from the company. Upper management team has either no understanding or no concern about how their decisions may affect the store employees and customer experience. Outdated inventory system made it hard to accurately track the inventory and service units, and that often led to poor customer service. Too much pressure on selling their overpriced extended warranty plan and sales associates sometimes avoided closing the ticket when customers were not interested in the warranty plan. Circuit City repeatedly laid off highest paid store employees, who were often the backbones of the day-to-day business in the store level. By axing the most hard-working and loyal employees, they demoralized the rest -- who wants to work extra hard so they can get axed, uh?

    Advice to Management

    R.I.P.

  11. See Ya!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Richmond, VA
    Former Employee - Manager in Richmond, VA

    I worked at Circuit City (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Once was a great company - lots of talented alumni all over the country from the "Good to Great Days"

    Cons

    The last years were a case study in how to run a company into the ground with incompetent management and lack of vision

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