Citadel Federal Credit Union Reviews

Updated August 9, 2015
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  • Exton, PA
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4.6
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Approve of CEO
Citadel Federal Credit Union President & CEO Jeff March
Jeff March
5 Ratings

17 Employee Reviews

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  1. Helpful (1)

    Long term employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook

    I have been working at Citadel Federal Credit Union full-time (More than 10 years)

    Pros

    a very family work environment

    Cons

    pay is much below similar jobs in area


  2. Helpful (2)

    Financial Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Associate in Exton, PA
    Current Employee - Financial Associate in Exton, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Great family-focused company. Very laid back and friendly

    Cons

    No long-term vision for Investment Division. Marketing is a complete joke and does not fit a business model which plans to expand at the pace outlined in annual meetings.

    Advice to Management

    Focus more attention on marketing and design, specifically in the digital channels


  3. Cliquish self promoting middle management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Exton, PA
    Former Employee - Manager in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time

    Pros

    Senior management is takented and focused on growing talent

    Cons

    Middle management will throw anyone under the bus to take blame away from them. Constantly brown nosing senior management. Have zero financial accumen..party planning is not business development

    Advice to Management

    To be fair break up cliques and stop promoting brown nosers. Middle management is not developing staff but promoting themselves...not what leaders are supposed to do


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  5. Helpful (1)

    Great company to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Exton, PA
    Current Employee - Anonymous in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Profitable and sustainable organization, focus on customer service and meeting the needs of the members first, good salary, great people, a lot of opportunities to grow within company which makes it a great place to establish a career.

    Cons

    The benefits used to be great, but unfortunately, we were forced to transition to the HSA account. This has caused quite an increase in out of pocket costs for healthcare. Additionally, there has been less of an appreciation for quality people within the last year. Some manage with a heavy hand and not a lot of recognition, which has caused considerable turnover in some areas of the organization.

    Advice to Management

    Show more appreciation for the staff finding opportunities to recognize the front line. They rarely hear from anyone other than their manager. Additionally, reconsider alternative benefit programs. I spent the entire HSA account with one trip to the Emergency Room.


  6. Helpful (1)

    Great organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Organization is focused on delivering a great experience for customers - Strong leadership - Great culture & people

    Cons

    - nothing major comes to mind

    Advice to Management

    In general, stay the course.


  7. Helpful (2)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SFSR in Exton, PA
    Current Employee - SFSR in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Excellent management and sales structure. Great teamwork oriented mindet throughout the company.

    Cons

    Long hours can create stress. If you aren't able to give 100% to your job, this one isn't for you. You must also accept resonsibility for mistakes. Other banks create an atmosphere of blaming other departments, Citadel does not do this. This is a positive, however if you don't agree with being accountable for your work, this isn't the right fit for you.

    Advice to Management

    None to give. They are extremely good at what they do and how they interact with everyone beneath them


  8. Inspiring place to build a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    This company really cares about its customers - service, value, products. Growing fast so good opportunities to develop and move within the company. High quality management, great benefits, good pay. Work life balance is real here. And they actually care about the community.

    Cons

    None that I can think of

    Advice to Management

    Keep up the good work! Stay true to the vision even as you grow the company.


  9. Helpful (1)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook

    I have been working at Citadel Federal Credit Union full-time (More than 5 years)

    Pros

    Citadel takes pride in its "Citadel Class Service" not only towards members but also towards its employees. Hard work is appreciated and recognized in the company. Employees are given many "perks" such as an annual awards dinner, incentive pay, great benefits, decent vacation time and competitive pay.

    Cons

    As with every thing, nothing is perfect, but there isn't one major issue that I have with this company that I would consider a "con".


  10. At Citadel you are more than an employee you are family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Orginator in Exton, PA
    Current Employee - Mortgage Orginator in Exton, PA
    Recommends
    Positive Outlook

    I have been working at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Excellent benefits, job security, and great co-workers

    Cons

    Here is the double edge sword - "you can check in - out any time you'd like, but you can never leave" Opportunity for promotion and growth are minimual since so many employees "never leave" It's a great place to work.

    Advice to Management

    We have an amazing Upper/Senior Management team! Continue providing strong leadership and stability for the organization.


  11. Helpful (1)

    Employees with a shared mission for providing excellent service to both external and internal customers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Exton, PA
    Current Employee - Information Technology in Exton, PA
    Recommends
    Positive Outlook

    I have been working at Citadel Federal Credit Union full-time (More than 10 years)

    Pros

    Stable organization Well managed growth Excellent benefits Involved in local community Educational and learning opportunities Advancement opportunities Accountability for success at all levels Incentive program Small enough to get to know fellow employees, but big enough to offer benefits and work environment found in much larger companies Flexible hours for most positions

    Cons

    Occassional weekend hours for most positions

    Advice to Management

    Provide more employees opportunity to interact with members of the senior team.



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