Citadel Federal Credit Union

  www.citadelbanking.com
  www.citadelbanking.com

Citadel Federal Credit Union Reviews in Exton, PA

21 Reviews
4.2
21 Reviews
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Citadel Federal Credit Union President & CEO Jeff March
Jeff March
4 Ratings

12 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SFSR in Exton, PA
    Current Employee - SFSR in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than an year)

    Pros

    Excellent management and sales structure. Great teamwork oriented mindet throughout the company.

    Cons

    Long hours can create stress. If you aren't able to give 100% to your job, this one isn't for you. You must also accept resonsibility for mistakes. Other banks create an atmosphere of blaming other departments, Citadel does not do this. This is a positive, however if you don't agree with being accountable for your work, this isn't the right fit for you.

    Advice to ManagementAdvice

    None to give. They are extremely good at what they do and how they interact with everyone beneath them

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Inspiring place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union full-time

    Pros

    This company really cares about its customers - service, value, products. Growing fast so good opportunities to develop and move within the company. High quality management, great benefits, good pay. Work life balance is real here. And they actually care about the community.

    Cons

    None that I can think of

    Advice to ManagementAdvice

    Keep up the good work! Stay true to the vision even as you grow the company.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than 5 years)

    Pros

    Citadel takes pride in its "Citadel Class Service" not only towards members but also towards its employees. Hard work is appreciated and recognized in the company. Employees are given many "perks" such as an annual awards dinner, incentive pay, great benefits, decent vacation time and competitive pay.

    Cons

    As with every thing, nothing is perfect, but there isn't one major issue that I have with this company that I would consider a "con".

    Recommends
    Positive Outlook
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  5.  

    At Citadel you are more than an employee you are family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Orginator in Exton, PA
    Current Employee - Mortgage Orginator in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than 3 years)

    Pros

    Excellent benefits, job security, and great co-workers

    Cons

    Here is the double edge sword - "you can check in - out any time you'd like, but you can never leave" Opportunity for promotion and growth are minimual since so many employees "never leave" It's a great place to work.

    Advice to ManagementAdvice

    We have an amazing Upper/Senior Management team! Continue providing strong leadership and stability for the organization.

    Recommends
    Positive Outlook
  6.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Specialist in Exton, PA
    Current Employee - Account Specialist in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than 3 years)

    Pros

    Family feel, as a credit union it is continuously growing.

    Cons

    movement through the company is extremely difficult because of size. Compensation is questionable.

    Advice to ManagementAdvice

    Promote people who show leadership and qualities to handle any situation, not who's been there for a long enough time.

    Recommends
    Positive Outlook
  7.  

    Employees with a shared mission for providing excellent service to both external and internal customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Exton, PA
    Current Employee - Information Technology in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than 10 years)

    Pros

    Stable organization
    Well managed growth
    Excellent benefits
    Involved in local community
    Educational and learning opportunities
    Advancement opportunities
    Accountability for success at all levels
    Incentive program
    Small enough to get to know fellow employees, but big enough to offer benefits and work environment found in much larger companies
    Flexible hours for most positions

    Cons

    Occassional weekend hours for most positions

    Advice to ManagementAdvice

    Provide more employees opportunity to interact with members of the senior team.

    Recommends
    Positive Outlook
  8.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (less than an year)

    Pros

    Competitive salary, bonuses and benefits package.
    Low stress environment with excellent work life balance
    .

    Cons

    This is a small shop. There are not a lot of opportunities to move up or move to a different department.

    Recommends
    Neutral Outlook
  9.  

    Citadel is a nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Exton, PA
    Current Employee - Manager in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than 10 years)

    Pros

    Progressive company with steady growth over multiple years, in spite of the economy. Treats employees fairly. Offers a great deal of training, and promotes from within regularly. Fitness center and cafe in headquarters building. Great location with easy access to turnpike and major routes. Central to the Exton Mall and lots of nearby restaurants. Walking paths in the corporate park.

    Cons

    Career advancement opportunities are more concentrated at the non-exempt and non-management levels than at the exempt and management levels. Some Senior Managers tend to be too involved in general operations and business administration tasks.

    Advice to ManagementAdvice

    Empower and trust in the people who report to you. Give them additional opportunities to share their knowledge with senior leaders seated at the strategic table. Utilize the performance management system to align goals from the top down.

    Recommends
    Positive Outlook
  10.  

    Citadel is the best employer I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (more than 10 years)

    Pros

    Citadel cares about their employees. We are given excellent training and competetive benefits. Citadel is an extremely sound company that is growing in and outside of Chester County. I feel very secure in my job which is such a blessing in today's economy.

    Cons

    Sometimes working with the public can get frustrating but it can also be rewarding. The salary is slow to grow but you can't beat the benefits.

    Advice to ManagementAdvice

    They do a wonderful job keeping us steady. Times are tough but they keep it simple and don't get involved in all the changes in the financial world that get all these institutions in trouble.

    Recommends
    Positive Outlook
  11.  

    Excellent company to work for in a great industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union

    Pros

    Always opportunity to move up, comparable salary, friendly staff, great insurance package

    Cons

    Lots of employees, so sometimes to hard to get consistent messages across all areas.

    Recommends

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