Citi

  www.citigroup.com
  www.citigroup.com

Citi Reviews

Updated November 26, 2014
Updated November 26, 2014
2,779 Reviews
3.3
2,779 Reviews
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Citi CEO Michael Corbat
Michael Corbat
603 Ratings

Review Highlights

Pros
  • Citi generally has a good work-life balance for a financial services company (in 230 reviews)

  • satisfied work place environment with the ability to work from home (in 84 reviews)


Cons
  • Bad work-life balance, but you could not expect such benefit from investment banking (in 117 reviews)

  • Senior management continues to move jobs from NYC to Buffalo to save money (in 117 reviews)

More Highlights

Employee Reviews

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  1.  

    Nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst in New York, NY
    Former Employee - Operations Analyst in New York, NY

    I worked at Citi full-time (more than an year)

    Pros

    You get premium credit and debit card accounts that don't have fees.

    Cons

    No overtime. Work endless hours

    Advice to ManagementAdvice

    Trust in the analysis displayed to you by your subordinate employees

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good, company, but mergers and chrun have weakened it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President - Program Manager in New York, NY
    Current Employee - Vice President - Program Manager in New York, NY

    I have been working at Citi full-time (more than 10 years)

    Pros

    - Advancement can be quick
    - Pay is on par with equivalent companies
    - International exposure in over 100 countries
    - Benefits OK
    - Good physical environment

    Cons

    - Constant change. A lot of it is unnecessary due to management churn
    - Decision making process often very slow
    - Culture shock when moving from one division to another due to different legacy environments in acquired businesses.
    - Yearly reductions in force.
    - Tendency to hire from the outside for critical positions

    Advice to ManagementAdvice

    - Better communication across the emterprise.
    - Legacy cultures (Citicorp, Smith Barney, Citigroup, etc) need to be integrated.
    - Hire from within whenever possible

    Neutral Outlook
    Approves of CEO
  3.  

    Technology analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Citi

    Pros

    Very good environment to work in. very open to different roles as an intern! I did everything from technical to project management.

    Cons

    Sometimes I felt there was a lack of resources available - due to the fact that people kept changing teams or they moved to a different site since our site was shut down. But hey everything is a learning experience. Fun to learn.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    I love being an employee, but it's a popularity contest to get promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hagerstown, MD
    Current Employee - Customer Service Representative in Hagerstown, MD

    I have been working at Citi full-time (more than an year)

    Pros

    Pay.
    Commission is good as long as you stay compliant.
    Direct management is very understanding of situations and issues at work.
    Positive impact on the community.
    Happy attitudes throughout bank.

    Cons

    You have to be "loved" by upper management in order to be chosen for promotions or new advancement opportunities.
    Seen many people with high skill sets who were disregarded completely because they were not extroverted.
    High turnover rate due to rigorously strict schedule and adherence to phones. Offline is often cancelled, resulting in weeks on end of non-stop call taking. Many reps get burned out quickly.
    Due to high turnover, they pay new reps fairly better than existing reps just to keep them, raises are not as common as you'd think in a multi-billion dollar bank.
    No schedule flexibility.

    Advice to ManagementAdvice

    Get your reps more involved with the business decisions and make the job more fun for reps! Also, make shift bids much more frequent, especially for those who are in school or have children!

    Recommends
    No opinion of CEO
  6.  

    Good company. Depends on the area and management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ops Support in O'Fallon, MO
    Former Employee - Ops Support in O'Fallon, MO

    I worked at Citi full-time (more than 3 years)

    Pros

    I generally enjoyed working at Citi. I was in a business casual, semi-relaxed environment. The pay is decent.
    Coworkers on the teams were very helpful. Most of my coworkers worked together toward our goals. There were personal and group incentives.

    I had wonderful managers except one. He eventually was fired for harassment but it took a very long time for the company to have enough evidence (I worked in a few different departments). The other managers were very helpful and supportive but they're under stress too. Orders come down on them from higher ups and then they are the ones who have to implement changes whether they make sense of not.

    There were jeans badges you could purchase each month and the money went to a different charity each month. It was tax deductible, as well.

    Cons

    The jobs I had were high stress jobs. This was only because of the nature of the work and some of the jobs required being on the phone all day so, the actual work was constantly interrupted. The Ops Support division was the least stressful except for a couple duties I had to manage in addition to my core work.

    Managers moved quite a bit and it was good sometimes, and not at other times.

    Training (for me) was non-existent. I did a few side by sides and was through out into chaos (beginning of the mortgage meltdown). I realize that no company was ready for the regulations that would be coming down and then constant change. But the actual phone work, systems and other basics weren't covered to my expectations. It was extremely frustrating and actually took longer to grasp the job. Collections schedule was insane. 3 early mornings, 2 late nights and some Saturdays. Sometimes that day/night shifts were back to back. Yes, it's that way at most collections agencies due to call times allowed by law to contact customers. However, with some simple adjustments, east coast and west coast could have been given to different teams.

    Advice to ManagementAdvice

    I believe the more someone is prepared and sufficiently trained (within a reasonably short time) , the less corrections there will be in the long run. I know everything can't be learned immediately but, there is a critical baseline that needs to be incorporated (including glitches in the systems). This should be shown to new employees by the best in the group who communicate clearly. Extra incentives for their proficient training for new employees is worth the cost.

    Raises basically went away after a couple years except for a select few. It was clear that senior management dictated that the manager would have to choose who would get what little they were allowed to give despite reviews. One manager made it impossible in order to make her budgeted payroll look good (and probably get an incentive). We all knew but were grateful to have or jobs. I have no blame for the managers who had to do what they were required to do.

    There were anonymous survey's about what needed to be changed by senior management. Citi was a huge corporation but I think it would've been more productive for senior management to know what's going on in the front lines in order to improve the process, employee moral and feeling valued.

    Recommends
    No opinion of CEO
  7.  

    it was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citi full-time (less than an year)

    Pros

    People were nice, great culture.

    Cons

    The work/life balance is terrible

  8.  

    New hires are paid lots more than senior staff who have been with the company for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager in Irving, TX
    Current Employee - Accounting Manager in Irving, TX

    I have been working at Citi full-time (more than 8 years)

    Pros

    friendly working environment. casual, flexible hours. not much overtime

    Cons

    Low salary, hi turnover in higher mgmt level. new managers are not good mentors.

    Advice to ManagementAdvice

    Learn to manage and build good team.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Stayed for too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Investigator in San Antonio, TX
    Former Employee - Account Investigator in San Antonio, TX

    I worked at Citi full-time (more than 8 years)

    Pros

    Great benefits and management was very flexible to personal needs. Above average company's paid time off

    Cons

    Not much room for advancement. Pay is not that great.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    You have to work to get the rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President - Operations in Dallas, TX
    Former Employee - Senior Vice President - Operations in Dallas, TX

    I worked at Citi full-time (more than 8 years)

    Pros

    LOTS of opportunity if you are willing to work hard and be humble. A company this big always has a place for the right fit person. It also has an endless opportunity to learn how things work in the financial services industry, if you are flexible, willing to move laterally, and in some cases, geographically.

    Cons

    Generally pays middle-of-the-market and due to the economic downturn, doesn't bonus to meet/beat the market, as in past. Also, there are still a number of VERY difficult personalities and politics (as there would be anywhere), and some of them advance up and fast, so you have to be willing to tolerate that. Sometimes, finding the right management fit, which can make a vast amount of difference, can be difficult. You can make more and move higher by leaving and coming back. Lastly, you have to have a level of tolerance for the uncertainty of the market.

    Advice to ManagementAdvice

    I would imagine management is as frustrated as anyone about losing good people to external opportunities, but recognizing that paying people to match the competition, even if it means an out of step pay increase that has to get approval from a higher up, is worth it when you consider the cost of bringing in someone new. In addition, more external learning opportunities (conferences, etc) for even mid-level operations people would improve performance and help them feel less isolated inside, 'the machine'

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator in Irving, TX
    Current Employee - Senior Systems Administrator in Irving, TX

    I have been working at Citi full-time (more than an year)

    Pros

    Good company for Career growth

    Cons

    same corporate politics at management level

    Recommends
    Neutral Outlook
    No opinion of CEO

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