Citi

www.citigroup.com
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Employee Reviews

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  1. 1 person found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Minneapolis, MN
    Former Employee - Vice President in Minneapolis, MN

    I worked at Citi full-time (more than 5 years)

    Pros

    Half way decent salary. Company to large to fail.

    Cons

    Long hours, horrible management, senseless projects.

    Advice to ManagementAdvice

    Value hard working employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    No room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in New York, NY
    Current Employee - Executive Assistant in New York, NY

    I have been working at Citi full-time (more than 10 years)

    Pros

    I have met some interesting people

    Cons

    The saying it's not what you know but who is so true! Cannot move up or out of teams.

    Advice to ManagementAdvice

    There is no talking to upper management. Tried several times to no avail. Most peoples advice, leave and reapply. You not only usually get a job but you can also get a bigger increase in salary.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Bad culture, short0sighted management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quantitative Analyst
    Former Employee - Quantitative Analyst

    I worked at Citi full-time (more than 5 years)

    Pros

    better technology, global platform, steep learning curve

    Cons

    traders are just a bunch of punters. All everyone cares is money, from trader to senior managers, heads, global management. From what I have seen, nothing has changed in these people's mindset except a bit tougher regulation. I am not surprised to see GFC happens to banking all over again.

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful  

    Miserable, degrading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Service Delivery Centre in Singapore (Singapore)
    Current Contractor - Service Delivery Centre in Singapore (Singapore)

    I have been working at Citi as a contractor (less than a year)

    Pros

    Not much perks, except maybe you'll have lots of free time doing nothing, if you count that as a perk.

    Cons

    If you think you will stay connected to the markets, then you'll be disappointed. Few duties as a beginner/short term replacement, will feel like rotting in the office, almost doing nothing but waiting for documents to scan. 3 months into the job and still get long time frames doing nothing, while the others are fairly busy checking every transactions and doing AML checks or clarifying with ABs. 1 week into the job and felt like quitting, but stayed on, hoping to learn more stuffs, but was so very wrong. Very robotic environment. Got micro managed by VP as well. Felt like brain cells were dying because brain activity was not utilised. Got treated unfairly. Got disgusted, was sinking into depression and having suicidal thoughts, had enough, and requested for immediate termination.

    Advice to ManagementAdvice

    Do not micro manage staff. If they don't have anything to do, and they are reading news that Citi sends, don't blame them for not doing anything else. Would you rather them sleep at their desk? At least they are finding something to do by reading the news. Train staffs to do more stuffs. People agreed to the take up the job so that they can learn more. Stop giving lousy excuses like there is nothing they can do because they are not trained to do so.

    Doesn't Recommend
    No opinion of CEO
  6.  

    See your physician before accepting the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist IV in Florence, KY
    Current Employee - Customer Service Specialist IV in Florence, KY

    I have been working at Citi full-time (more than 5 years)

    Pros

    They give you a little money, health, dental, and vision benefits.

    Cons

    Toxic environment caused by lack of accountability from management and senior management. Employees are rewarded for avoiding doing their actual jobs, due to the political environment. Opportunities for advancement are constantly thwarted, and external talent will always be recognized before internal. Managers and especially operations managers do not ensure equal treatment of employees or take concerns seriously. No real focus on quality of service or training. Changes to products and service are not based on client or employee experience or feedback. Many agents have to take antianxiety or antidepressant medication to function in their roles day to day. Bed bugs are a constant threat and the bathrooms are never clean. Pay is not at all competitive.

    Advice to ManagementAdvice

    Be more transparent. Learn what your agents actual responsibilities are. Stop permitting abusive tactics by agents that are detrimental to your goal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    low morals and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Pune (India)
    Former Employee - Vice President in Pune (India)

    I worked at Citi full-time (more than a year)

    Pros

    Pune(india) office has free cabs(not punctual)
    EON Park campus has good facilities

    Cons

    Most of India tax incentives(superannuation and car cash) are only on paper, HR never tells you this.
    Management has major ego, even parking is reserved for them. No 'flatness' of hirerachy.

    Advice to ManagementAdvice

    Focus a little more on the affairs of your offshore center's like Pune

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Aml Latam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - AML Compliance Analyst in Tampa, FL
    Former Contractor - AML Compliance Analyst in Tampa, FL

    I worked at Citi as a contractor (less than a year)

    Pros

    It sounded great at first, I was excited to start and learn ,

    Cons

    Trainer was horrible. Always late and forgot what she was saying. could not ask questions or you were fired . as did with others .if you asked questions you were never told an exact answer. . If you asked again you would possibly be dismissed. and a lot of useless time was spent on watching videos that could have been done at a later time. the training was not helpful . you need hands on training and time. training was horrible,

    Advice to ManagementAdvice

    You need trainers and not someone who shows up late nor another temp who has been there 4 months . very click-ish environment not professional.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Low pay with no room for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in Hartford, CT
    Current Employee - Operations Analyst in Hartford, CT

    I have been working at Citi full-time (more than 3 years)

    Pros

    Benefits with flexibility when you need time off. Most of the people are nice and helpful to new workers... probably because its almost part of their job description since the place is a revolving door.

    Cons

    Management doesn't help mostly because they are over worked themselves. Low pay with no room for growth in your career. General management is disorganized and tend to dump work on you even when you have too much without any consideration.

    Advice to ManagementAdvice

    Hire real managers and get rid of the replacements. Real management know how to talk to and relate to people in a meaningful way. In my experience, there was none of that here.

    There also needs to be a real structure to the work environment instead of just entry level and then management with barely any raises. There were only 2 raises given in the past 6 years. The culture endorses lateral movement which means there is no room for growth here.

    This company does not value knowledge and is constantly letting it walk out the door and does not hire someone immediately to take their place. Instead management waits to see if the team can handle the loss. This contributes to the dump culture.

    If you do not negotiate a high salary when you come in, don't expect to get much further away from that salary after years of working here. also expect to take on a couple more positions responsibilities.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Poor Business Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Associate in Fort Mill, SC
    Former Employee - Loan Associate in Fort Mill, SC

    I worked at Citi full-time (less than a year)

    Pros

    Benefits are relatively decent depending upon one's position. Middle-level jobs commonly offer better benefits than entry-level jobs, but this may be expected across competitors.

    Cons

    Very minimal training for entry-level and mid-level positions. High stress environment and language barrier among peers makes the job tedious. Dealing with frustrated customers is possibly the worst element of working in the student loans customer service field for this particular company. (For example, it is impossible to truthfully promote CitiAssist student loans based upon Citi's poor business practices and policies. (i.e.: unemployed students - and there are plenty of them - receive little to no options for postponing and/or reducing payments immediately after graduation and while searching for employment). Dealing with frustrated consumers on an hourly basis is not for the weak of heart, or for those who understand the client perspective. Citibank expects loan reps to be cordial and remain calm and collected during these heated interactions. Management is not supportive of employees during this process, and simply fails to follow through on notifying the powers that be of consumer complaints. I was instructed to "ignore" angry consumers' complaints on numerous occasions but would go home to the family each night feeling like a snake and scoundrel for not offering consumers options, or at the very least sharing their true perspectives, requests, complaints, and suggestions with upper level management. Very challenging issues with poor, misguided management. Pay rate and annual compensation not worth the headache, in my personal opinion. Thick-skinned individuals seem to manage better, but I could only tolerate (and sleep peacefully at night) after a few months working here. Outsourcing of jobs a common complaint, also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Corrupted company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller
    Former Employee - Teller

    I worked at Citi

    Pros

    -401k match? Never saw it in my 401k before I left the company, that's why with the question mark.
    -commuter benefit
    -health insurance within first 30 days
    -easy to move up ONLY if you know people, and people is on your side

    Cons

    -very very very bad management.
    -you don't get reward for what you do, but get reward to be favor by your manager
    -you will stay on the same position forever unless you know someone
    -HR is not an individual decision making on hiring, meaning not being fair, is all about what the manager demanded of them
    -constantly changing employees, so don't be surprise if you get fire
    -reduce of staff, people work for decades there, company has no concern about how you going to survive, is your problem, not their concern

    Advice to ManagementAdvice

    I would like to see the future of Citibank when all you managers retire. Keep firing people, keep training them, that's how you get yourself more work. Keep the employees on the same position, see how efficient they will be. Good luck to all your favoritism management style!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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