Citibank Reviews

Updated July 3, 2015
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3.2
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Recommend to a friend
Approve of CEO
Citibank CEO Michael Corbat
Michael Corbat
480 Ratings

Pros
  • Great work life balance program (in 61 reviews)

  • The working environment really satisfied every one who loves to work in dynamic environment (in 76 reviews)

Cons
  • Hard to maintain work-life balance (in 83 reviews)

  • Internal politics and Long hours (in 52 reviews)

More Pros and Cons

1,803 Employee Reviews

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  1. Customer service and sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at Citibank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Benefits, great work environment, incentives, family oriented, gym, bank, daycare, cafeteria. Overtime/VTO, planned time, plenty holiday and vacation time.

    Cons

    Jacksonville, Fl job site is far, my mgr ok but others not too friendly or helpful.

    Advice to Management

    Managers should be a little more welcoming and not so intimidating. Makes it hard to communicate when your manager is not around.


  2. I worked at Citi for more than a year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Jacksonville, FL
    Former Employee - Accountant in Jacksonville, FL

    I worked at Citibank full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Greta benefits, great people, great salary

    Cons

    Management needs to listen to employees

    Advice to Management

    Listen to your employees


  3. Collection Agent at CitiBank

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citibank

    Pros

    the friendly working environment there

    Cons

    ability to move up quickly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Rich people's bank"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Burlington, MA
    Current Employee - Teller in Burlington, MA

    I have been working at Citibank part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Okay commission if you're a great salesperson. Lots of pressure at the teller line to sell products

    Cons

    Key driver score is a customer satisfaction survey conducted anonymously by Gallup on behalf of citibank. It's tied directly to everybody's annual bonus from teller to region manager. On a scale of 0 to 10 if the customer rated 0-8 for the interaction it counts as ZERO.
    Everybody freakin hates it.

    Also anti money laundering is big since this is a global bank. And the tellers are required to gather clients info if they did cash transactions without a debit card. That includes phone numbers occupations plies everything on your drivers license and the blood of your firstborn son

    Advice to Management

    Start charging non customers fees to cash citibank checks especially Delaware checks.
    Make KDS better by giving 0-8 scores value instead of making everybody starve.


  6. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA

    I worked at Citibank full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    A very secure job with nice benefits and a comfortable workplace to work in. Reachable sales targets in most cases and an uncapped commission structure.

    Cons

    Mediocre entry level base salary and in most cases not possible to make more than 75k a year with commission.

    Advice to Management

    During my time I always thought that there was a contradiction between the overall mission of the company and what was actually carried out by middle management.


  7. Good Company to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Business Analyst in New York, NY
    Former Employee - Senior IT Business Analyst in New York, NY

    I worked at Citibank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Global company with lots of career development.Flexible working hours

    Cons

    sometimes lot of project work creates pressure.

    Advice to Management

    Management is good.


  8. AML Compliance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citibank

    Approves of CEO
    Approves of CEO

    Pros

    Because of Citi's footprint there is many opportunities to gain experience in AML from Ops, to the FIU, to the GIU and places in between.

    Cons

    The cons relate to the Pros. Because compliance is so large it at times appears that in order for changes to happen there needs to be meeting upon meeting upon meetings before decisions are made.

    Advice to Management

    Fix the interface between alll the various systems/databases in order to maximize AML compliance's potential.


  9. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Florence, KY
    Current Employee - Anonymous Employee in Florence, KY

    I have been working at Citibank full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, opportunity to move up in the company, excellent training

    Cons

    Have to have patience to deal with people.

    Advice to Management

    Keep a positive environment.


  10. N/A

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citibank

    Pros

    The benefit for working at Citi was that they offered flexible schedules.

    Cons

    Lack of opportunity for advancement within the company.

    Advice to Management

    N/A


  11. Helpful (1)

    Company run into the ground *life of a teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Castro Valley, CA
    Former Employee - Teller in Castro Valley, CA

    I worked at Citibank full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great coworkers and enjoyed getting to know customers on a frequent basis. Great benefit package with perks.

    Cons

    Too many to even list... Key driver score drove the honest hard working employees out the door- if you get a 0-8 you fail, what kind of crap is that. And it determines your bonus (could definitely tell when the bank started to sink when they implemented that.) Unrealistic sales goals, they were not based out of your branch but out of the entire area so one branch in a highly populated area could sell 7 credit cards a day, while another branch would only see half the amount of customers and struggle to get 1 but were expected to reach the same numbers. Management got lots of pressure from overhead which fell down on everyone else. And its next to impossible to get promoted, you have to stay well above the goals area directors set, plus perfect key driver for 3 months plus..Overall I would never recommend working here.

    Advice to Management

    Remember the little people... Are still people and deserve to be treated like humans vs robots. Tellers haven't turned into ATMs... Yet!



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