Citibank Reviews

Updated October 17, 2014
Updated October 17, 2014
1,456 Reviews
3.2
1,456 Reviews
Rating Trends

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Citibank CEO Michael Corbat
Michael Corbat
333 Ratings

Review Highlights

Pros
  • The work life balance is a great reason to work at Citibank (in 57 reviews)

  • The working environment really satisfied every one who loves to work in dynamic environment (in 73 reviews)


Cons
  • Your work life balance suffers considerably as you are managing multiple projects (in 80 reviews)

  • No work life balance and expectation is to work even weekends all the time (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Complicated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citibank full-time

    Pros

    Pay is higher than other banks

    Cons

    We are still catching up in technology

    Advice to ManagementAdvice

    Don't be disconnected from the actual branches

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in New York, NY
    Current Employee - Personal Banker in New York, NY

    I have been working at Citibank full-time (more than 3 years)

    Pros

    - potential for career development
    - great staff

    Cons

    - micromanaged
    - unrealistic goals
    - compensation is terrible if promoted from within
    - poor work/life balance (expect you to work all day every day but not have overtime)

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA

    I worked at Citibank full-time (more than 3 years)

    Pros

    Good Benefits! Has opportunity to growth.

    Cons

    Management looked at your sales and numbers over customer service. Everything is about numbers and sales. Aggressive and unethical sales, feel bad to sale something that customer do not really needs.

    Advice to ManagementAdvice

    Should focus to customers instead of sales.

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  5.  

    Good bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in New York, NY
    Current Employee - Personal Banker in New York, NY

    I have been working at Citibank full-time (more than an year)

    Pros

    Great compensation and benefits as well

    Cons

    Lots of stress and pressure

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    good starting place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Meridian, ID
    Former Employee - Customer Service Representative in Meridian, ID

    I worked at Citibank full-time (more than 3 years)

    Pros

    Very large company that hires people at entry level with no experience necessary. Lots of career options in the world of credit card services. You can move to other areas of the business if you are motivated, build relationships, and network effectively.

    Cons

    It can become very monotonous and fulfilling if you do not strive to be the best and move into new positions. Wages are minimal and raises are small

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Citi holds a great work environment with reasonable pay. Senior level employees are easy to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Critical Risk Framework Specialist in Tampa, FL
    Current Employee - Critical Risk Framework Specialist in Tampa, FL

    I have been working at Citibank full-time (less than an year)

    Pros

    Great pay, benefits, onsite workout gym with programs and trainers

    Cons

    Hours can be extended due to project deadlines

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    I enjoy my co-workers and my boss. Feel like I am a member of the team. Benefits are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Florence, KY
    Current Employee - Customer Service Representative in Florence, KY

    I have been working at Citibank full-time (more than an year)

    Pros

    Great benefits, chance to move up. Management wants employees to do better. Upper management can be approached as long as all are on the same page. Dress code is fair and reasonable. Vacation and unplanned time are good.

    Cons

    One, the salary is low for what they ask. You are micromanaged to the max. High turnover due to demands of call times and being customer service. They get on you about using unplanned time. Reviewing of calls does not take place in a timely manner nor do reviews. No merit raises but once a year.

    Advice to ManagementAdvice

    Trust your employees to do the right thing and you will get better loyalty.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Bank Teller at Citibank, Customer Service Representative, and Operation Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller in Rowland Heights, CA
    Current Employee - Bank Teller in Rowland Heights, CA

    I have been working at Citibank full-time (more than an year)

    Pros

    Each branch has a very different yet dynamic team. You work as a self-monitored individual as well as a team by helping each other and bring the entire branch together as a whole. Managers are very supportive and willing to back you up as things come along.

    Cons

    Very wide range of different types of customer. Work load always at high demand. Upper management focus too much on performance and sales when over-looking small details at the branch level.

    Advice to ManagementAdvice

    Communicate among others and act as a connection between co-workers and the upper management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    HR Advisor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citibank

    Pros

    Work environment is dependent on the business/department you are in. Lots of potential, growth opportunities, work-life balance

    Cons

    Huge company, you can feel lost at times. It can be chaotic and you have to be in the drivers seat all the time to move things forward.

  11.  

    Great company with global opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in Jacksonville, FL
    Former Employee - Senior Vice President in Jacksonville, FL

    I worked at Citibank full-time (more than 8 years)

    Pros

    Never bored! Always something interesting and challenging to contribute to. The compensation, benefits, and growth opportunities are good!

    Cons

    The overhead of process and "box checking" is heavy! Promotions only come through moving roles or divisions, it is almost impossible to advance within a single area by just getting better at what you do. Also, the "Jack Walsh 1-N" is almost to the toxic level in some divisions now.

    Advice to ManagementAdvice

    Seek some balance that truly measures and rewards high performing (and producing) teams rather than continually cutting out or disheartening the good performers on those teams by labeling them as "needing improvement".

    Recommends
    Positive Outlook
    Approves of CEO

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