Citicorp Credit Services, Inc.
3.0 of 5 21 reviews
www.citicards.com New York, NY 5000+ Employees

Citicorp Credit Services, Inc. Reviews

Updated Feb 15, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.0 21 reviews

                             

Not yet rated.

(no image)

James R. Stojak


45% of employees recommend this company to a friend
21 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great opportunities if you know how to navigate

    Anonymous Employee (Current Employee)
    Long Island City, NY

    ProsGlobal opportunities
    Great senior leadership
    Solid business fundamentals

    ConsShould know how to navigate and be well connected, else it becomes difficult to progress

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    It's a paycheck

    All Stage Collections (Current Employee)
    Albuquerque, NM

    ProsTypically the management staff tries to work with it's employees in regards to work/life balances, medical leave, and other personal issues that may arise. They also have a 401k contribution program and a healthy amount of time off as your longevity continues.

    ConsThe collection department has become a nightmare when it comes to job stability. Some associates have now transistioned through 4-6 managers. Some are due to managers being reassigned to different work while others have been let go due to lack of staff to manage. Staffing is bloated so there will be some downtime between timezones but this year they aren't making adjustments which is causing some people not to get approved for vacation days and even a chance of getting off early. Also the company has telecommuters who used to get reimbursed for their internet but the company has slashed that benefit to half the amount they used to give and then down to nothing in July.

    Advice to Senior ManagementAppreciate your employees and stop taking away from their benefits. Analyze your work load better and staff accordingly. Also promote internally without all the hoopla of going through an interview. If you see an individual who has leadership skills then you reach out and offer them an appropriate position.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    collections manager

    Anonymous Employee (Former Employee)

    Prosnice people,good benefits,excellent cafeteria.Treat all employees with respect. Management good at sharing company goals and current status. Really enjoyed working there

    ConsWorking weekends till 10pm. Hourly employees felt entitled and lazy.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Enjoyed working there, but.....

    Collector III (Former Employee)
    McLeansville, NC

    ProsVery flexible with schedules, great benefits, and pie job. I enjoyed that I could go to school and work full-time, which is a luxury now.

    ConsManagement issues, no opportunity for growth, and you can easily get burned out. The job was stressful because of your peers, not because of the actual job. When the economy tanked, so did morale and management understanding that in our department, which was a LOSS department, collecting money was going to be harder than normal.

    Advice to Senior ManagementI think that they should listen to their employees on operations, because they are the ones actually working with the customers, and they should intervene when there are conflicts that need to be adressed the first time.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    ok

    Customer Service Unit Manager (Former Employee)
    Irving, TX

    ProsGood benefits package. Nice facilities. Good training and trainers.

    ConsPolitics, Pay, professional growth, management ability to make decisions

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Decent place to work

    Manager (Current Employee)
    Gray, TN

    ProsGood Benefits, people care about the work

    ConsMicromanaging at times, some of the goals are unrealistic

    Advice to Senior ManagementNone

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    It is great place to work

    Customer Service Representative (Current Employee)
    Chicago, IL

    ProsIt is a great place to work because of the benefits, and the workplace area is also great. Great information.

    ConsThere is no growth for opportunity, and they do not hire from within. Salary is not that great. Managers not helpful.

    Advice to Senior ManagementNeed to increase training for the employees. Need to take the time to review procedures with the employees. Also bonuses need to be given.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Awesome

    Business Analyst (Current Employee)
    Kansas City, MO

    ProsGreat benefits.
    Great managers.
    Flexibility.
    Fair assessment of your abilities and performance.
    Great feedback system.

    ConsSalary is not as great as it should be, compared to other employers.
    Most of the senior management are much older in age, huge age gap between senior management and employees.
    Great people manager but poor with technology.

    Advice to Senior ManagementEncourage and motivate talent.
    Look for job-skill fit

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Great benefits, especially vacation/work from home, but no recognition for good work and mgmt doesn't foster talent

    Vice President - Senior Lead Analyst (Former Employee)
    Irving, TX

    ProsGreat benefits, lots of vacation, freedom to work remotely when needed

    ConsIt is about who you know, not about the kind of work you do.

    Advice to Senior ManagementPlease work to help and foster talent when you hire from outside.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Disappointing

    Vice President - Project Manager (Current Employee)
    Long Island City, NY

    ProsWork like balance
    Time off - 5 weeks!

    ConsNo focus on career progression at all
    Don't know how promotions happen here!

    Advice to Senior ManagementFocus on your employees - A lot of unhappy folks around

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Citicorp Credit Services, Inc.? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Citicorp Credit Services, Inc. reviews and ratings — including employee satisfaction and approval rating for Citicorp Credit Services, Inc. CEO James R. Stojak. All 21 reviews posted anonymously by Citicorp Credit Services, Inc. employees.