Citicorp Credit Services, Inc.

www.citicards.com
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Citicorp Credit Services, Inc. Reviews

Updated March 3, 2015
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3.3
26 Reviews
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James R. Stojak
1 Rating

Employee Reviews

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  1. Good company opportunities for advancement if in right departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hagerstown, MD
    Former Employee - Anonymous Employee in Hagerstown, MD

    I worked at Citicorp Credit Services, Inc.

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, opportunities to career path, child care facility, training provided for all changes

    Cons

    Phone centers can be stressful and not flexible , compensation not competitive for similar positions

  2. Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Infrastructure Technical Specialist in New Castle, DE
    Former Employee - Infrastructure Technical Specialist in New Castle, DE

    I worked at Citicorp Credit Services, Inc. (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent pay and benefits, the work environment is great and comfortable, management is flexible and very accessible,
    provide training whenever is possible and necessary.

    Cons

    Company does not offer an incentives relocation anymore.

    Advice to Management

    NONE

  3. Excellent work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citicorp Credit Services, Inc.

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Recognized for your abilities and ledership

    Cons

    short term work need longer positions

    Advice to Management

    Longer job assignments

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Many doors of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in North Kansas City, MO
    Former Employee - Customer Service Representative in North Kansas City, MO

    I worked at Citicorp Credit Services, Inc. full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Offered advancement within the company and flexibility. Time off policies were very comparable to other Call Centers

    Cons

    If you are not a Call Center individual and are not a time managed person consider another avenue in customer service.

    Advice to Management

    Make sure management is always well trained on the product as well as the office procedures, making sure their agents success to the company and customers is accurate and efficient.

  6. its ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citicorp Credit Services, Inc.

    Pros

    nice pay wonderful people to work with

    Cons

    management makes you feel like you are in high school again and if you get on any of their bad side they will find a way to get rid of you

  7. It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Stage Collections in Albuquerque, NM
    Current Employee - All Stage Collections in Albuquerque, NM

    I have been working at Citicorp Credit Services, Inc. full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Typically the management staff tries to work with it's employees in regards to work/life balances, medical leave, and other personal issues that may arise. They also have a 401k contribution program and a healthy amount of time off as your longevity continues.

    Cons

    The collection department has become a nightmare when it comes to job stability. Some associates have now transistioned through 4-6 managers. Some are due to managers being reassigned to different work while others have been let go due to lack of staff to manage. Staffing is bloated so there will be some downtime between timezones but this year they aren't making adjustments which is causing some people not to get approved for vacation days and even a chance of getting off early. Also the company has telecommuters who used to get reimbursed for their internet but the company has slashed that benefit to half the amount they used to give and then down to nothing in July.

    Advice to Management

    Appreciate your employees and stop taking away from their benefits. Analyze your work load better and staff accordingly. Also promote internally without all the hoopla of going through an interview. If you see an individual who has leadership skills then you reach out and offer them an appropriate position.

  8. collections manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citicorp Credit Services, Inc.

    Pros

    nice people,good benefits,excellent cafeteria.Treat all employees with respect. Management good at sharing company goals and current status. Really enjoyed working there

    Cons

    Working weekends till 10pm. Hourly employees felt entitled and lazy.

  9. Enjoyed working there, but.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector III in McLeansville, NC
    Former Employee - Collector III in McLeansville, NC

    I worked at Citicorp Credit Services, Inc. full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very flexible with schedules, great benefits, and pie job. I enjoyed that I could go to school and work full-time, which is a luxury now.

    Cons

    Management issues, no opportunity for growth, and you can easily get burned out. The job was stressful because of your peers, not because of the actual job. When the economy tanked, so did morale and management understanding that in our department, which was a LOSS department, collecting money was going to be harder than normal.

    Advice to Management

    I think that they should listen to their employees on operations, because they are the ones actually working with the customers, and they should intervene when there are conflicts that need to be adressed the first time.

  10. Great opportunities if you know how to navigate

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY

    I have been working at Citicorp Credit Services, Inc.

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Global opportunities
    Great senior leadership
    Solid business fundamentals

    Cons

    Should know how to navigate and be well connected, else it becomes difficult to progress

  11. ok

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Unit Manager in Irving, TX
    Former Employee - Customer Service Unit Manager in Irving, TX

    I worked at Citicorp Credit Services, Inc.

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits package. Nice facilities. Good training and trainers.

    Cons

    Politics, Pay, professional growth, management ability to make decisions

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