Citicorp Credit Services, Inc.

  www.citicards.com
  www.citicards.com
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Citicorp Credit Services, Inc. Reviews

Updated September 2, 2014
Updated September 2, 2014
22 Reviews
3.0
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James R. Stojak
0 Ratings

Employee Reviews

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  1.  

    Great opportunities if you know how to navigate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY

    I have been working at Citicorp Credit Services, Inc.

    Pros

    Global opportunities
    Great senior leadership
    Solid business fundamentals

    Cons

    Should know how to navigate and be well connected, else it becomes difficult to progress

    Recommends
    Approves of CEO
  2.  

    its ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citicorp Credit Services, Inc.

    Pros

    nice pay wonderful people to work with

    Cons

    management makes you feel like you are in high school again and if you get on any of their bad side they will find a way to get rid of you

  3.  

    It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Stage Collections  in  Albuquerque, NM
    Current Employee - All Stage Collections in Albuquerque, NM

    I have been working at Citicorp Credit Services, Inc. full-time for more than 10 years

    Pros

    Typically the management staff tries to work with it's employees in regards to work/life balances, medical leave, and other personal issues that may arise. They also have a 401k contribution program and a healthy amount of time off as your longevity continues.

    Cons

    The collection department has become a nightmare when it comes to job stability. Some associates have now transistioned through 4-6 managers. Some are due to managers being reassigned to different work while others have been let go due to lack of staff to manage. Staffing is bloated so there will be some downtime between timezones but this year they aren't making adjustments which is causing some people not to get approved for vacation days and even a chance of getting off early. Also the company has telecommuters who used to get reimbursed for their internet but the company has slashed that benefit to half the amount they used to give and then down to nothing in July.

    Advice to ManagementAdvice

    Appreciate your employees and stop taking away from their benefits. Analyze your work load better and staff accordingly. Also promote internally without all the hoopla of going through an interview. If you see an individual who has leadership skills then you reach out and offer them an appropriate position.

    Doesn't Recommend
    Negative Outlook
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  5.  

    collections manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citicorp Credit Services, Inc.

    Pros

    nice people,good benefits,excellent cafeteria.Treat all employees with respect. Management good at sharing company goals and current status. Really enjoyed working there

    Cons

    Working weekends till 10pm. Hourly employees felt entitled and lazy.

  6.  

    Enjoyed working there, but.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector III  in  McLeansville, NC
    Former Employee - Collector III in McLeansville, NC

    I worked at Citicorp Credit Services, Inc. full-time for more than 5 years

    Pros

    Very flexible with schedules, great benefits, and pie job. I enjoyed that I could go to school and work full-time, which is a luxury now.

    Cons

    Management issues, no opportunity for growth, and you can easily get burned out. The job was stressful because of your peers, not because of the actual job. When the economy tanked, so did morale and management understanding that in our department, which was a LOSS department, collecting money was going to be harder than normal.

    Advice to ManagementAdvice

    I think that they should listen to their employees on operations, because they are the ones actually working with the customers, and they should intervene when there are conflicts that need to be adressed the first time.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Unit Manager  in  Irving, TX
    Former Employee - Customer Service Unit Manager in Irving, TX

    I worked at Citicorp Credit Services, Inc.

    Pros

    Good benefits package. Nice facilities. Good training and trainers.

    Cons

    Politics, Pay, professional growth, management ability to make decisions

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Gray, TN
    Current Employee - Manager in Gray, TN

    I have been working at Citicorp Credit Services, Inc.

    Pros

    Good Benefits, people care about the work

    Cons

    Micromanaging at times, some of the goals are unrealistic

    Advice to ManagementAdvice

    None

    Disapproves of CEO
  9.  

    It is great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Citicorp Credit Services, Inc.

    Pros

    It is a great place to work because of the benefits, and the workplace area is also great. Great information.

    Cons

    There is no growth for opportunity, and they do not hire from within. Salary is not that great. Managers not helpful.

    Advice to ManagementAdvice

    Need to increase training for the employees. Need to take the time to review procedures with the employees. Also bonuses need to be given.

    Disapproves of CEO
  10.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  Kansas City, MO
    Current Employee - Business Analyst in Kansas City, MO

    I have been working at Citicorp Credit Services, Inc.

    Pros

    Great benefits.
    Great managers.
    Flexibility.
    Fair assessment of your abilities and performance.
    Great feedback system.

    Cons

    Salary is not as great as it should be, compared to other employers.
    Most of the senior management are much older in age, huge age gap between senior management and employees.
    Great people manager but poor with technology.

    Advice to ManagementAdvice

    Encourage and motivate talent.
    Look for job-skill fit

    Recommends
  11.  

    Great benefits, especially vacation/work from home, but no recognition for good work and mgmt doesn't foster talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President - Senior Lead Analyst  in  Irving, TX
    Former Employee - Vice President - Senior Lead Analyst in Irving, TX

    I worked at Citicorp Credit Services, Inc.

    Pros

    Great benefits, lots of vacation, freedom to work remotely when needed

    Cons

    It is about who you know, not about the kind of work you do.

    Advice to ManagementAdvice

    Please work to help and foster talent when you hire from outside.

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