Citicorp Credit Services, Inc.

  www.citicards.com
  www.citicards.com
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Citicorp Credit Services, Inc. Reviews

Updated September 2, 2014
Updated September 2, 2014
22 Reviews
3.0
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
James R. Stojak
0 Ratings

Employee Reviews

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  1.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vice President - Project Manager  in  Long Island City, NY
    Current Employee - Vice President - Project Manager in Long Island City, NY

    I have been working at Citicorp Credit Services, Inc.

    Pros

    Work like balance
    Time off - 5 weeks!

    Cons

    No focus on career progression at all
    Don't know how promotions happen here!

    Advice to ManagementAdvice

    Focus on your employees - A lot of unhappy folks around

    Doesn't Recommend
    No opinion of CEO
  2.  

    MY, How Time Flies!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Colleections Representative  in  Albuquerque, NM
    Current Employee - Colleections Representative in Albuquerque, NM

    I have been working at Citicorp Credit Services, Inc.

    Pros

    They willl hire you on the spot, the one interview process with confirmation that you have the job at the end is excelllent for starving job seekers.

    Cons

    You are not going anywhere, besides to different desks and different departments. Albuquerque location is proud of saying that the C in Citi stands for change. That is a strategy when you earn incentive regularly inone department, switch you to something new aqnd watch you start over. The only thing we are really WOO WOW WINning the clients with is "woo, that 29.9% APR is irreversable, sorry"

    Advice to ManagementAdvice

    Take the promise card and eat it....

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Not bad -just not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Unit Manager
    Current Employee - Customer Service Unit Manager

    I have been working at Citicorp Credit Services, Inc.

    Pros

    benefits, peer group, call center operations were very standard. Learned a great deal

    Cons

    no where to go. Big Box call center only 3-4 slots for promotion. Most talent left after 2-3 years. Burn and Churn type of job

    Advice to ManagementAdvice

    develop a better career path

    Disapproves of CEO
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  5.  

    Lots of opportunity but easy to get complacent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President  in  New York, NY
    Former Employee - Vice President in New York, NY

    I worked at Citicorp Credit Services, Inc.

    Pros

    You can be given opportunities quickly if you're in the right place at the right time, and if your reputation is strong. Great ability to move around across the organization once you prove yourself. Great thing is that although roles are very narrow you do have the change to try new things and move around over time. However, be careful of getting stuck - people need to know who you are, and relationships (like everywhere) are critical. People ,ake up their mind quickly about you, and word travels fast.

    Cons

    Absolutely need a champion - if you or your group get caught up in the politics you're toast.

    Advice to ManagementAdvice

    People seem to fail up - be ruthless and cut the poor performers irrespective of relationships.

    Recommends
    No opinion of CEO
  6.  

    Remember to recognize existing employees and promote from within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vice President  in  Long Island City, NY
    Current Employee - Vice President in Long Island City, NY

    I have been working at Citicorp Credit Services, Inc.

    Pros

    There are many talented people there, and lots of opportunities to do some interesting work.

    Cons

    Unfortunately, the work is hampered by lots of bureaucracy. Often times, corporate politics, rather than results, determine who gets ahead. The infrastructure is antiquated. Too little attention is paid to strenthening the long term health of the company. Every project is reviewed for quick pay back without thought to investing in long term growth. Recent layoffs contributed to severe morale issues; just waiting for the other shoe to drop in 2009.

    Advice to ManagementAdvice

    Take the longer view; remember it's easier and more profitable to sustain and grow existing customers than to acquire new ones. Same goes for nurturing and developing current employees.

  7.  

    Test

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Pune (India)
    Current Employee - Senior Analyst in Pune (India)

    I have been working at Citicorp Credit Services, Inc. full-time for more than a year

    Pros

    pays well and can be above industry standard

    Cons

    No opportunity to grow, lack of quality work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  Bangalore (India)
    Current Employee - Business Analyst in Bangalore (India)

    I have been working at Citicorp Credit Services, Inc.

    Pros

    The opportunity to move to citi businesses.... though its rare....
    experience of working with a financial institution with broad range of products...

    Cons

    salary is competitive at the entry levels but stagnant afterwards....
    management is not very friendly... of course there are exceptions.....

    Advice to ManagementAdvice

    They should be fair in awarding promotions... and should give some increment to improve the morale of employees...... they have no idea why employyes stick to this company......

    Approves of CEO
  9.  

    it was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Citicorp Credit Services, Inc.

    Pros

    values of the ocmpany, client service oriented. also the management was flexible enough to react to the changes in the industry

    Cons

    sometimes management gives too much pressure without any reason and breaks all the trust that you might have had. also the payroll is not the best in the industry

    Advice to ManagementAdvice

    its good to be so much client oreinted company, but it would not hurt to be also emploee oriented time after time

    Approves of CEO
  10.  

    Very professional workplace that treats you fairly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citicorp Credit Services, Inc.

    Pros

    Encourages career development and individual growth.

    Cons

    Can encounter some bureaucracy in decision making.

    Advice to ManagementAdvice

    Cut out waste.

    Recommends
    Approves of CEO
  11.  

    Wasted time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citicorp Credit Services, Inc.

    Pros

    Fairly easy to get hired and meet some fun people.

    Cons

    Little room to move up if you are not a major brown noser
    Management says one thing but does another

    Advice to ManagementAdvice

    Take a long look in the mirror! Stop sending jobs overseas and reducing employee benefits and salaries. What may be saving the company money is creating more and more employee unrest. Which is why your VOE (Voice of the Employee) numbers and dropping so much.

    Doesn't Recommend
    No opinion of CEO

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