Citicorp Credit Services, Inc.

www.citicards.com
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Citicorp Credit Services, Inc. Reviews

Updated March 3, 2015
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26 Employee Reviews

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  1. Decent place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Gray, TN
    Current Employee - Manager in Gray, TN

    I have been working at Citicorp Credit Services, Inc.

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Good Benefits, people care about the work

    Cons

    Micromanaging at times, some of the goals are unrealistic

    Advice to Management

    None


  2. It is great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Citicorp Credit Services, Inc.

    Disapproves of CEO
    Disapproves of CEO

    Pros

    It is a great place to work because of the benefits, and the workplace area is also great. Great information.

    Cons

    There is no growth for opportunity, and they do not hire from within. Salary is not that great. Managers not helpful.

    Advice to Management

    Need to increase training for the employees. Need to take the time to review procedures with the employees. Also bonuses need to be given.


  3. Awesome

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Kansas City, MO
    Current Employee - Business Analyst in Kansas City, MO

    I have been working at Citicorp Credit Services, Inc.

    Recommends
    Recommends

    Pros

    Great benefits.
    Great managers.
    Flexibility.
    Fair assessment of your abilities and performance.
    Great feedback system.

    Cons

    Salary is not as great as it should be, compared to other employers.
    Most of the senior management are much older in age, huge age gap between senior management and employees.
    Great people manager but poor with technology.

    Advice to Management

    Encourage and motivate talent.
    Look for job-skill fit


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  5. Great benefits, especially vacation/work from home, but no recognition for good work and mgmt doesn't foster talent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President - Senior Lead Analyst in Irving, TX
    Former Employee - Vice President - Senior Lead Analyst in Irving, TX

    I worked at Citicorp Credit Services, Inc.

    Pros

    Great benefits, lots of vacation, freedom to work remotely when needed

    Cons

    It is about who you know, not about the kind of work you do.

    Advice to Management

    Please work to help and foster talent when you hire from outside.


  6. Disappointing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President - Project Manager in Long Island City, NY
    Current Employee - Vice President - Project Manager in Long Island City, NY

    I have been working at Citicorp Credit Services, Inc.

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Work like balance
    Time off - 5 weeks!

    Cons

    No focus on career progression at all
    Don't know how promotions happen here!

    Advice to Management

    Focus on your employees - A lot of unhappy folks around


  7. MY, How Time Flies!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colleections Representative in Albuquerque, NM
    Current Employee - Colleections Representative in Albuquerque, NM

    I have been working at Citicorp Credit Services, Inc.

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They willl hire you on the spot, the one interview process with confirmation that you have the job at the end is excelllent for starving job seekers.

    Cons

    You are not going anywhere, besides to different desks and different departments. Albuquerque location is proud of saying that the C in Citi stands for change. That is a strategy when you earn incentive regularly inone department, switch you to something new aqnd watch you start over. The only thing we are really WOO WOW WINning the clients with is "woo, that 29.9% APR is irreversable, sorry"

    Advice to Management

    Take the promise card and eat it....


  8. Not bad -just not great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Unit Manager
    Current Employee - Customer Service Unit Manager

    I have been working at Citicorp Credit Services, Inc.

    Disapproves of CEO
    Disapproves of CEO

    Pros

    benefits, peer group, call center operations were very standard. Learned a great deal

    Cons

    no where to go. Big Box call center only 3-4 slots for promotion. Most talent left after 2-3 years. Burn and Churn type of job

    Advice to Management

    develop a better career path


  9. Lots of opportunity but easy to get complacent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at Citicorp Credit Services, Inc.

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    You can be given opportunities quickly if you're in the right place at the right time, and if your reputation is strong. Great ability to move around across the organization once you prove yourself. Great thing is that although roles are very narrow you do have the change to try new things and move around over time. However, be careful of getting stuck - people need to know who you are, and relationships (like everywhere) are critical. People ,ake up their mind quickly about you, and word travels fast.

    Cons

    Absolutely need a champion - if you or your group get caught up in the politics you're toast.

    Advice to Management

    People seem to fail up - be ruthless and cut the poor performers irrespective of relationships.


  10. Remember to recognize existing employees and promote from within.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Long Island City, NY
    Current Employee - Vice President in Long Island City, NY

    I have been working at Citicorp Credit Services, Inc.

    Pros

    There are many talented people there, and lots of opportunities to do some interesting work.

    Cons

    Unfortunately, the work is hampered by lots of bureaucracy. Often times, corporate politics, rather than results, determine who gets ahead. The infrastructure is antiquated. Too little attention is paid to strenthening the long term health of the company. Every project is reviewed for quick pay back without thought to investing in long term growth. Recent layoffs contributed to severe morale issues; just waiting for the other shoe to drop in 2009.

    Advice to Management

    Take the longer view; remember it's easier and more profitable to sustain and grow existing customers than to acquire new ones. Same goes for nurturing and developing current employees.


  11. Test

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Pune (India)
    Current Employee - Senior Analyst in Pune (India)

    I have been working at Citicorp Credit Services, Inc. full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    pays well and can be above industry standard

    Cons

    No opportunity to grow, lack of quality work



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