Citizens Bank Reviews

Updated July 2, 2015
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2.7
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
25 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

79 Employee Reviews

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  1. Helpful (1)

    Great Entry-level Job to Banking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Universal Banker in Boston, MA
    Current Employee - Senior Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very laid-back compared to other banks (so I've been told from colleagues who worked at previous banks before Citizens). Almost ever manager I've had (I've had 5 managers in my two years there [see below]) has been great in terms of engagement level. Every regional manager I've ever worked with has been great as well, and they all seem pretty willing to help promote anybody who is willing to put in the effort. If you can negotiate it properly, the pay is great as an entry level job (disclaimer: I did have prior sales experience at Best Buy for 3 years, which is a company that I know Citizens loves hiring from as I have 10 other friends who work here from BBY). They are also willing to walk you through the whole way, as they did with me (having absolutely zero banking experience).

    Cons

    There is a lot of turnover, especially in the in-store branches which ruins team atmosphere and makes customers angry. I would say the job (Universal Banker) is very sales-driven, being asked on how your sales are doing all throughout the day. Working in an in-store branch, I don't find the work-life balance to be as convenient when compared to other banks, but it's significantly better when compared to most other entry-level jobs.

    Advice to Management

    A few of the policies and procedures that upper management (I mean like from up at the top) decides should be implemented do not work well but are continued to be forced upon in the branches. Customer phone call surveys should be re-done as well.


  2. Regional maager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Boston, MA
    Current Employee - Regional Manager in Boston, MA

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and good growth

    Cons

    Micromanaged and too much structure

    Advice to Management

    Less micro management


  3. Citizens Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Ashby, MA
    Former Employee - Universal Banker in Ashby, MA

    I worked at Citizens Bank (More than a year)

    Recommends
    Recommends

    Pros

    Good pay
    Good benifits (health, dental, 401K matching)

    Cons

    Serious lack of mgmt. support..


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  5. Senior Quantitative Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Quantitative Analyst in Boston, MA
    Current Employee - Senior Quantitative Analyst in Boston, MA

    I have been working at Citizens Bank full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Not bad. A lot of overtime though, but the working environment is generally fine.

    Cons

    Somehow unorganized. Need to figure out a lot of things by yourself.


  6. Chief Financial Officer - Wealth Management Division

    Former Employee - Chief Financial Officer - Wealth Management Division in Boston, MA
    Former Employee - Chief Financial Officer - Wealth Management Division in Boston, MA

    I worked at Citizens Bank (More than 8 years)

    Pros

    Firmly established instituion with a large customer base.

    Cons

    Hectic environment with constantly shiftng priorities


  7. Helpful (1)

    branch manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager II in Duxbury, MA
    Former Employee - Branch Manager II in Duxbury, MA

    I worked at Citizens Bank (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    colleagues were great and made the job enjoyable

    Cons

    unrealistic sales expectations on bankers. Everything ultimately came down to how many checking accounts you opened daily


  8. Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlestown, MA
    Current Employee - Anonymous Employee in Charlestown, MA

    I have been working at Citizens Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and great reputation in the community. Local bank reputation with big bank capabilities.

    Cons

    too early to tell...only 6 months in


  9. Helpful (1)

    Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Boston, MA
    Former Employee - Branch Manager in Boston, MA

    I worked at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Larger company with more higher-level positions.

    Cons

    Poor upper management and disorganized retail structure.


  10. Universal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Framingham, MA
    Current Employee - Universal Banker in Framingham, MA

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly coworkers
    Tuition assistance
    Room for growth

    Cons

    Sales, Saturdays and later hours in the in-store locations, slow systems

    Advice to Management

    Please relax with the sales requirements


  11. Complicated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Former Employee - Analyst in Boston, MA

    I worked at Citizens Bank (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice downtown location, clean, good lighting

    Cons

    Complicated systems, management, culture, politics & processes... I've never been witness to such unacceptable behavior on behalf of upper management, who promotes only the most brown-nosing, incompetent middle management.

    Advice to Management

    Get real. The "command and control" management style, while popular in the 1950s, no longer works. The rest of us have careers too and we are not just here to prop you up and compensate for your lack of integrity. Given its latest corruption charges (manipulating foreign exchange rates), its time for you to lose your disdainful attitude.



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