Citizens Bank Reviews

Updated March 30, 2015
64 reviews filtered by
  • Boston, MA Area
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2.8
64 Reviews
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
93 Ratings

64 Employee Reviews

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  1. Great company to not just work for, but to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager II in Methuen, MA
    Current Employee - Branch Manager II in Methuen, MA

    I have been working at Citizens Bank

    Pros

    Great benefits, stock purchase option and ability to grow. They care about the opinion of us colleagues and actually make changes based upon our feedback.

    Cons

    Turnover is tough, but not different from any other retail sales job. The turnover makes it difficult to have fully staffed regions. Even if your branch is fully staffed there's almost zero chance the region is, in turn makes you cover other branches and shorten your own staff.

    Advice to ManagementAdvice

    I think that the management is doing a good job. Possibly limit many changes at the same time. We are all for new and improved products and processes but at times can be overbearing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. I worked as a banker, that was my title. But my job functions were that of a teller. i was misled about the position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I in Boston, MA
    Former Employee - Banker I in Boston, MA

    I worked at Citizens Bank

    Pros

    The company itself has a good work culture, good benefits, and shows appreciation towards employees.

    Cons

    It depends on the location where you work.. My location was terrible, horrible manager, stressful sales environment,

  3. Old company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quantitative Analyst in Boston, MA
    Current Employee - Quantitative Analyst in Boston, MA

    I have been working at Citizens Bank

    Pros

    Quite laid-back working environment. Flexible to wfh and take PTOs. Great work-life balance

    Cons

    Not a good choice if you want learn new things and improve yourself

    Doesn't Recommend
    Neutral Outlook
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  5. Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Citizens Bank

    Pros

    Great work environment, friendly people, plenty of opportunities to grow and succeed

    Cons

    long hours, on feet, customer service

    Advice to ManagementAdvice

    help develop employees and not keep them in the same position

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    DO NOT WORK THERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Medford, MA
    Current Employee - Anonymous Employee in Medford, MA

    I have been working at Citizens Bank

    Pros

    NONE pros about this company!

    Cons

    Working environment sucks!!! Treat people unfair

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Retail & Business Banking employees have unrealistic and unfair sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bankers & Business Banking Officers in Boston, MA
    Former Employee - Bankers & Business Banking Officers in Boston, MA

    I worked at Citizens Bank

    Pros

    Good benefits and very good internal training.

    Cons

    Don't be fooled...all retail and business banking employees are just sales employees. The sales goals are ridiculous AND they tend to change the goals every 6 months to make it harder and harder to reach your goals and thus...NOT GET PAID the commission that they promised. The management micro-manage your (sales) progress and if you have a bad month or two, you get a warning. A warning means you lose any ability to earn your sales commission for that quarter. It is such a scam. Plus they use some metrics to determine sales goals that seem way out of whack. For example, some of the goals in southern NH are the SAME goals as downtown Boston. If you love sales and competition with (against) your co-workers, this is a job for you. Everyone is in competition with each other and if management only knew, most of the sales people (AND middle management!) find a way to BS the system. What a joke.

    Advice to ManagementAdvice

    If you have even 10% job satisfaction for the retail and business banking team, I would be shocked. The only employees that like their job work in areas where it is easy to make your goals. Treating people like numbers is a losing proposition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Too many managers to answer to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Bank

    Pros

    Lot's of room to grow

    Cons

    incentive program is constantly changing, high turnover, short staffed, staff who is present is operationally poor, poor leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful

    Pleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to ManagementAdvice

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great hours, amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Malden, MA
    Former Employee - Teller in Malden, MA

    I worked at Citizens Bank full-time (more than a year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to ManagementAdvice

    Make training fun

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful

    Cfg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker in Boston, MA
    Current Employee - Senior Personal Banker in Boston, MA

    I have been working at Citizens Bank

    Pros

    Colleagues, products, system and that's about it.

    Cons

    Everything that involves corporate is a mess.

    Advice to ManagementAdvice

    Compensate candidates generously instead of hiring people that are not qualified to run your business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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