Citizens Bank Reviews

Updated April 17, 2015
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2.7
67 Reviews
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
20 Ratings

67 Employee Reviews

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  1. Look at another firm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Consultant in Boston, MA
    Current Employee - Financial Consultant in Boston, MA

    I have been working at Citizens Bank (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    401k, after that there is not much elex to talk about pros for working here. Worst choice I made somming here.

    Cons

    Branch refferals are hard to come buy. No screening or vetting done with refferal before sending it to FA. Systems are out datted. Limited investment choicesbfor cleints.

  2. Helpful (1)

    DO NOT WORK THERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Medford, MA
    Current Employee - Anonymous Employee in Medford, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    NONE pros about this company!

    Cons

    Working environment sucks!!! Treat people unfair

  3. Helpful (2)

    Cfg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker in Boston, MA
    Current Employee - Senior Personal Banker in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Colleagues, products, system and that's about it.

    Cons

    Everything that involves corporate is a mess.

    Advice to Management

    Compensate candidates generously instead of hiring people that are not qualified to run your business.

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  5. Helpful (3)

    Personal Banker Universal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, good pay for college students

    Cons

    TERRIBLE company culture, if you want to work for someone who does not value you work here at Citizens Bank, they're is absolutely no repayment for the amount of pushy uncomfortable sales you have to do. If you do make a commission they will find a way to take it away from you. The number one priority is sales. If you don't sell at least a checking account per shift they will make your life miserable.

    Advice to Management

    value your employees

  6. Helpful (4)

    not the same typical bank it use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Plymouth, MA
    Current Employee - Branch Manager in Plymouth, MA

    I have been working at Citizens Bank full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked with a lot of great people over the years. I love the sales as long as it is need based. Great place to start and then move on.

    Cons

    there is no work life balance as there use to be. Incentives have gone away but the work load has not. It has turned into a big bank going to a profit and loss basis. They are decreasing benefits in 2015. Taking back 5 vacation days and reducing the match on the 401K. The pension was pulled a few years back with other benefits. They want numbers not quality. regional manager asks for weekly commitment (sales) and does not care where we get them

    Advice to Management

    care about the employees more than the bottom line. they say to honor the citizens credo, but they do not. upper management has us pushing sales to meet bottom line even if it is not need based.

  7. Helpful (4)

    Frustrating and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager II in Quincy, MA
    Current Employee - Assistant Branch Manager II in Quincy, MA

    I have been working at Citizens Bank full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

    Cons

    Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

    Advice to Management

    Stop hiring unqualified employees and you wouldn't need CEP

  8. 13 years of nothing but major stress!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Swampscott, MA
    Former Employee - Personal Banker in Swampscott, MA

    I worked at Citizens Bank full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are really good, and colleagues are friendly

    Cons

    Sales, sales, sales, and more sales. This company only cares about numbers and not their employees. I have bent over backwards for this company and even given up family time to work extra hours to help cover other locations and didn't even get so much as a thank you. They constantly change their incentive program to make it nearly impossible to achieve goals. They are pretty much setting their employees up for failure.

    Advice to Management

    If this company is trying to green then why do you give us more paperwork to fill out and also why are there so many conference calls when you want us to focus on customer service and sales. When you make promises to employees try and keep them.

  9. Crisis Management Everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Boston, MA
    Current Employee - Branch Manager in Boston, MA

    I have been working at Citizens Bank full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Good paid time off allowance
    -comprehensive benefits plan (medical, dental, etc.)

    Cons

    -Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
    -Top heavy with middle and senior management clueless and out of touch with the front lines
    -Over the top aggressive, unethical sales environment
    -Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
    -Bank subject of at least two class action lawsuits for violations of fair labor practices
    -Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
    -Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
    -Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
    -Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
    -Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
    -Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
    -Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
    -Excessive e-mails, endless conference calls

    Advice to Management

    Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

  10. Good Banking is Good Citizenship-NOT!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banker II in Boston, MA
    Current Employee - Banker II in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits package competitive, fairly good paid time off program.

    Cons

    Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

    Advice to Management

    Lay off the micromanaging! Get rid of your useless senior mangers starting with the bloated staff in Marketing, why is everyone in this dept. a VP-gimme a break!!

  11. Helpful (1)

    BRITISH GOVERNMENT NOT GETTING THEIR MONEY'S WORTH.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Boston, MA
    Current Employee - Branch Manager in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Competitive benefits, wonderful colleagues, nice customers.

    Cons

    Where to begin? Bank is very dysfunctional and extremely disorganized. "Too Many Chiefs, Not Enough Indians"-very top heavy with midlevel and senior management while staffing in the branches is minimal at best. Constant and relentless sales pressure to sell the customer any product the bank is pushing-feel very much like a used car salesman. Micro-managed from the minute you walk in the morning to the minute you leave at the end of the day. Bank's overall infrastructure including systems, ATM equipment, etc. is in total disrepair, yet Citizens spends huge sums on new advertising and glossy brochures. Ellen Alemany, the C.E.O. may be a bright woman, but is clueless when its comes to retail banking. Why is the British Government paying this woman to maintain at least two corpoarte offices-New York and Providence yet the bank cannot even afford bottled water for its branches or calendars or X-mas envelopes for its customers. I just don't get it! I would not recommend working for Citizens until RBS sells them and they get their act together.

    Advice to Management

    You are not in the same league as Bank of America. Stop trying to be just like them.!Your real competition is the smaller community banks. Your fees and product offerings should reflect this and they don't.

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