Citizens Bank Reviews

Updated July 2, 2015
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79 Employee Reviews

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  1. Helpful (2)

    Retail & Business Banking employees have unrealistic and unfair sales goals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bankers & Business Banking Officers in Boston, MA
    Former Employee - Bankers & Business Banking Officers in Boston, MA

    I worked at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and very good internal training.

    Cons

    Don't be fooled...all retail and business banking employees are just sales employees. The sales goals are ridiculous AND they tend to change the goals every 6 months to make it harder and harder to reach your goals and thus...NOT GET PAID the commission that they promised. The management micro-manage your (sales) progress and if you have a bad month or two, you get a warning. A warning means you lose any ability to earn your sales commission for that quarter. It is such a scam. Plus they use some metrics to determine sales goals that seem way out of whack. For example, some of the goals in southern NH are the SAME goals as downtown Boston. If you love sales and competition with (against) your co-workers, this is a job for you. Everyone is in competition with each other and if management only knew, most of the sales people (AND middle management!) find a way to BS the system. What a joke.

    Advice to Management

    If you have even 10% job satisfaction for the retail and business banking team, I would be shocked. The only employees that like their job work in areas where it is easy to make your goals. Treating people like numbers is a losing proposition.


  2. Helpful (1)

    Too many managers to answer to

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lot's of room to grow

    Cons

    incentive program is constantly changing, high turnover, short staffed, staff who is present is operationally poor, poor leadership


  3. Helpful (3)

    Pleasant place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to Management

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.


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  5. Helpful (1)

    Great hours, amazing people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Malden, MA
    Former Employee - Teller in Malden, MA

    I worked at Citizens Bank full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to Management

    Make training fun


  6. Helpful (2)

    Cfg

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Personal Banker in Boston, MA
    Current Employee - Senior Personal Banker in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Colleagues, products, system and that's about it.

    Cons

    Everything that involves corporate is a mess.

    Advice to Management

    Compensate candidates generously instead of hiring people that are not qualified to run your business.


  7. Helpful (4)

    Personal Banker Universal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, good pay for college students

    Cons

    TERRIBLE company culture, if you want to work for someone who does not value you work here at Citizens Bank, they're is absolutely no repayment for the amount of pushy uncomfortable sales you have to do. If you do make a commission they will find a way to take it away from you. The number one priority is sales. If you don't sell at least a checking account per shift they will make your life miserable.

    Advice to Management

    value your employees


  8. Helpful (2)

    Working at Citizens Bank for over 5 years. It's an ok company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good benefits from the amount of PTO you get down to the medical and dental. I would say one of the best I have had.

    Cons

    No work life balance. The call nights are just a waste of time. It's all about hitting the numbers and then when you do, it's still not good enough.

    Advice to Management

    The stress is getting unbearable. Not enough tellers or bankers. I also feel that the Liscened Banker program was not the best thing to have happen at Citizens Bank. It's still a new program but not too sure if it is working.


  9. Helpful (1)

    could have been better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker Univ in Beverly, MA
    Former Employee - Personal Banker Univ in Beverly, MA

    I worked at Citizens Bank full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    compensation was good, and the amount possible for bonuses was also very high. I didn't receive benefits from here but from what I heard there were good benefits.

    Cons

    management did not know what they were doing, branch manager and assistant manager never got along. Branch manager did not allow for growth, consistently tried to hold employees back. also did not like the hours, very hard to balance school with this job.


  10. Helpful (1)

    loan officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer in Boston, MA
    Current Employee - Mortgage Loan Officer in Boston, MA

    I have been working at Citizens Bank full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great branch exposure, solid benefits, good comp plan

    Cons

    too management heavy, poor operational support, unreasonable underwriters. Citizens is run by operations people, not sales leaders.

    Advice to Management

    Senior level managers need to get out to the field more to see how hard the LO's really work and see what their needs are.


  11. Helpful (3)

    Great people but expect to work hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Citizens Bank full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The people I work with day to day are great. Everyone helps each other and try to make it fun. There are plenty of different career options to work towards.

    Cons

    There aren't enough people to get the work done so many work long hours and teams are overloaded. The pace of change is exhausting.

    Advice to Management

    Talk to people and hear their concerns about staffing. Set realistic expectations and reward those that get the work done.



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