Citizens Bank Reviews

Updated March 14, 2015
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  • Cranston, RI
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2.5
24 Reviews
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
93 Ratings

24 Employee Reviews

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  1. 3 people found this helpful

    Good, not great yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Cranston, RI
    Current Employee - Assistant Vice President in Cranston, RI

    I have been working at Citizens Bank full-time (more than 5 years)

    Pros

    Strong employee culture -- colleagues believe in and value the Credo. Autonomous work environment. Ability to balance work needs and family needs. Great benefits -- PTO is so good, many colleagues stay just for that.

    Cons

    Amorphous goals. Lack of long-term thinking -- executive leadership moves from one emergency to another. Cutting costs to hit revenue goals. Managers are unable to get rid of negative employees who are poisoning an otherwise healthy team. Using contractors in the place of permanent employees for non-project work that lasts in excess of 2-years. Annual pay increases at or below inflation -- good employees are leaving because other companies are willing to pay them what they're worth. Internal promotions will get only the minimum of the pay range for that role, whereas new hires for the same position will be paid at the middle or top of the range.

    Advice to ManagementAdvice

    Realize that you can't cut your way to long-term growth. Free up managers to enact positive effects on their teams.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Great coworkers, frustrating lack of managerial communication and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Business Analyst in Cranston, RI
    Current Contractor - Business Analyst in Cranston, RI

    I have been working at Citizens Bank as a contractor (more than 3 years)

    Pros

    There are lots of good people working here
    Providence-area office locations make for better commuting options (as compared with Boston)
    Easy-going atmosphere despite hectic pace of work; lots of folks with a great sense of humor

    Cons

    Frustrating lack of communication and leadership from management
    Poor office space/parking planning (everyone is being squished into already overcrowded offices)
    Lack of conference rooms
    Lack of good coffee and basic paper goods in kitchenettes!

    Advice to ManagementAdvice

    Show employees more respect by making them aware of the corporate and divisional goals;
    Show new hires an org chart! Bring back good coffee and paper goods to the kitchenettes - can't even wipe up spills!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Stressful but Good Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Specialist in Cranston, RI
    Current Employee - Contact Center Specialist in Cranston, RI

    I have been working at Citizens Bank full-time (less than a year)

    Pros

    The benefits are excellent. You get a lot of paid time off. The health insurance is reasonably priced. Also, you get paid weekly instead of bi-weekly.

    Cons

    The customers are very challenging. You must have thick skin because the customers sometimes scream at you, speak to you in a belittling manner, and/or hang up on you. You are expected, of course, to always remain friendly and professional. They are very strict about the friendly thing.

    Neutral Outlook
    Approves of CEO
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  5. overall good experience and variety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Security in Cranston, RI
    Current Employee - Information Security in Cranston, RI

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    great team, good place to learn

    Cons

    Compesation may be in line with industry, but trends cause attrition for compensation advancement

    Advice to ManagementAdvice

    recognize talent as part of being a better regional bank.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 7 people found this helpful

    If you still work at CFG- run! The grass is greener!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Security in Cranston, RI
    Former Employee - Information Security in Cranston, RI

    I worked at Citizens Bank full-time (more than 5 years)

    Pros

    In the beginning, the benefits were great, time-off, ability to work remotely

    Cons

    Benefits are outrageously expensive, work life balance is non existent - it's all work, all the time. Senior management is taking more and more out the employees pockets. Raises are a nightmare. No room for growth.

    Advice to ManagementAdvice

    You are loosing talented people every single day. Take a look around....

    The grass is greener on the other side!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful

    Expect to Pay Out of Pocket to Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cranston, RI
    Current Employee - Anonymous Employee in Cranston, RI

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    Great experience, pay is strong for certain areas, PTO is generous and very talented employees.

    Cons

    The bank fails to recognize that the short comings of their plans to reduce costs. The bank is in the process of requiring employees to buy their own equipment. Yes, no lies, your 2015 job requirements will include the ability to buy your own laptop. In addition, the Bank will no longer supply company cellphones starting next year, so if you travel, you will pay out of pocket for all company phone calls. Company coffee has been replaced with a reconverted 1970s vending machine and the bank is no longer supplying supplies such as plastic silverware. You must now purchase the silverware for $.05 plus tax. Since all these changes have been made, people are leaving in droves (lesson, don't take coffee from bankers) and fails to recognize the bleeding of employees. However, employees that stay are rewarded with empty promises, no merit increases and ever increasing workloads without hiring new able bodies. Company moral is bleak at best.

    Advice to ManagementAdvice

    Get your act together and appreciate your employees before all your talent leaves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful

    Not a place for minorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Third Party Assurance Analyst in Cranston, RI
    Current Employee - Senior Third Party Assurance Analyst in Cranston, RI

    I have been working at Citizens Bank full-time (more than 5 years)

    Pros

    Great place for white Women. Best thing that happened to me since I joined RBS Citizens is I left it.

    Cons

    Treats minorities like aligns. most executives' mentalities goes back to the fifties. regardless of the policies they post and hide behind, when it comes to hiring and promoting minorities, RBS Citizens is the worst company I have seen in my last 30 years of employment. It is known at RBS Citizens that HR is there to cover the company's behind rather than making it right.

    Advice to ManagementAdvice

    Remove the HR policies that you claim is there to protect people of color and face it this is a white dominant place with no room for minorities. 100% of your SVP and about 97% of your VP are pure white. If your get serious about being equal opportunity place, it will take you decades to get there. Why bother?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Great Work/Life balance, but struggles to ease employee fears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Cranston, RI
    Current Employee - Vice President in Cranston, RI

    I have been working at Citizens Bank full-time (more than 3 years)

    Pros

    - Great work/life balance for employees
    - Great paid time off policy

    Cons

    Significant change with separation from RBS, 2014 IPO, etc. that has led to focus on cost cutting which ultimately leads to job cuts.

    Advice to ManagementAdvice

    Be transparent on plans to ease employee concerns over job security

    Recommends
    Neutral Outlook
    Approves of CEO
  10. Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cranston, RI
    Former Employee - Anonymous Employee in Cranston, RI

    I worked at Citizens Bank full-time (more than 5 years)

    Pros

    different It related issues everyday good place to learn and see different issues

    Cons

    you can only go up a maximum of 2 grade levels at a time when looking for a job.

    No opinion of CEO
  11. 2 people found this helpful

    Walk the walk and not just talk the talk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Cranston, RI
    Current Employee - Information Technology in Cranston, RI

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    The bank has a good time off policy, benefits are good, and generally the co-workers care about doing the right thing and a good job

    Cons

    Since announcement of IPO plans and budget constraints , so many people are in a fog about future opportunities/direction. Senior management seems so pre-occupied with making a go of there own situations, that the worker-bees are an afterthought.

    Advice to ManagementAdvice

    Please don't preach transparency and then selectively include/exclude information and people from everyone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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