Citizens Bank Reviews

Updated June 23, 2015
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2.5
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Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
8 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

44 Employee Reviews

Sort: Popular Rating Date
  1. Banker/AM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Philadelphia, PA
    Former Employee - Assistant Manager in Philadelphia, PA

    I worked at Citizens Bank full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for. can move up quickly if you meet your goals. great recognition for sales. flexable hours and great benefits

    Cons

    can be stressful with goals. manage can put a lot of tasks on you. very competitive in the promoting process. fast paced.

    Advice to Management

    when bankers are exceeding thier goals and doing more than what you do they should be promoted. there are too many managers that look pass qualified canidates.


  2. Helpful (1)

    senior banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holland, PA
    Current Employee - Anonymous Employee in Holland, PA

    I have been working at Citizens Bank (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good hours great area and people

    Cons

    Under paid no weekends off

    Advice to Management

    Stop baby sitting


  3. It's been a good run for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Phila, PA
    Current Employee - Vice President in Phila, PA

    I have been working at Citizens Bank full-time (More than 8 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Strong bank getting stronger. Current management is doing the necessary things to make this a financially sound and profitable bank. If you have a track record of success they work to keep you.

    Cons

    This used to be a FANTASTIC place to work. I realize that the good times ended in 08 but things are looking up and they need to start showing the love more.

    Advice to Management

    Culture needs an over haul. Focus on the bottom line is needed but engaged employees always have a positive effect on profits.


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  5. Helpful (1)

    Universal banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phila, PA
    Current Employee - Anonymous Employee in Phila, PA

    I have been working at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Colleagues are very helpful, pay is decent

    Cons

    Part time means full time. Goals are impossible to reach. Lots of favoritism.


  6. Helpful (6)

    They have lost their way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Philadelphia, PA
    Former Employee - Sales in Philadelphia, PA

    I worked at Citizens Bank full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some of the people are very dedicated and really care about employees and customers.

    Cons

    Top of the house managers have forgotten what makes a company good and just want to see profit at any cost. Working with skeleton crews but tripled goals. Very unrealistic expectations. Have seen high turnover.

    Advice to Management

    Take a look at what made you great in the past. You cannot expect to cut more then half of the staff in branches and still see an increase in customer service scores and triple sales production. The front line employees are the face of the company and they get treated the worst. Loyalty is punished with no raises, company states they cannot afford it, yet new hires come in at double salary for the same positions and with no proven track record. The new branch model is poor.


  7. Helpful (1)

    Started job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Philadelphia, PA
    Current Employee - Personal Banker in Philadelphia, PA

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    decent work life balance, paid to go back to school

    Cons

    Poor management in a small setting can destroy morale

    Advice to Management

    Get good managers in place


  8. Helpful (2)

    ok place to work, easy to end up there forever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Philadelphia, PA
    Former Employee - Personal Banker I in Philadelphia, PA

    I worked at Citizens Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    mostly friendly co-workers
    the company does seem like it cares about its employees overall
    OK work-life balance
    very extensive training (3 months)
    OK benefits

    Cons

    Many people in upper management are too sales focused
    The promotions are gimmicky and very off-putting for customers
    The products cant really compete with other banks

    Advice to Management

    Push customer service and forming solid relationships b/c that is what makes customers stay and not chase interest rates


  9. Helpful (3)

    very short because of the training, the training was not good at all they didnt teach much at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Phila, PA
    Current Employee - Personal Banker in Phila, PA

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    good hours, nice place to work, not too much stress for sales depending on your manager, some are all about numbers and others more about customer service, mine was more about service and seeing the ability to try

    Cons

    if you have never worked in banking before be prepared, study up on what HOME EQUITY LOANS/LINES IRA, INVESTMENTS, PREMIER BANKING, how credit works, credit cards CD'S INTEREST AND ALL THE PROCUDTS

    Advice to Management

    GET SOME BETTER TRAINING AND SUPPORT SYSTEM FOR NEW EMPLOYEES


  10. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Philadelphia, PA
    Current Employee - Teller in Philadelphia, PA

    I have been working at Citizens Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great work environment flexibility work life Balance

    Cons

    tough goals lack of communication boring at times

    Advice to Management

    be more realistic


  11. Helpful (2)

    Senior Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Personal Banker in Limerick, PA
    Former Employee - Senior Personal Banker in Limerick, PA

    I worked at Citizens Bank full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay and decent benefits

    Cons

    Hours are ridiculous and I had a bad experience with management and hr



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