Citizens Bank Reviews

Updated July 30, 2015
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2.6
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Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
136 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

598 Employee Reviews

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  1. Featured Review

    Helpful (4)

    Licensed Banker position has excelled my Career and allowed me to attain valuable Education.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker in Albany, NY
    Current Employee - Licensed Banker in Albany, NY

    I have been working at Citizens Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Licensing paid for, Continuing education and opportunities are vast. Show you are a top colleague through sales results and you will gain consideration for promotion and other opportunities. Company has just gone public and is in a P&L mindset where profitable employees will be valued.

    Cons

    This employer is for those who are willing to sacrifice some personal life. Many Saturday's necessary and Licensing is self-study from home.


  2. Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walworth, NY
    Current Employee - Anonymous Employee in Walworth, NY

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits and many of opportunities for advancement

    Cons

    Nothing negative to share. Enjoyable place to work


  3. A Day in the Life of a Citizens Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker in State College, PA
    Current Employee - Licensed Banker in State College, PA

    I have been working at Citizens Bank full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    A good company to learn about the banking world with some opportunities for advancement in the larger markets.

    Cons

    Too much pressure for accounts and business on a daily basis. Daily training is way too sales heavy. Should be focused on customer service.

    Advice to Management

    Run company like a bank and not a sales organization.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    So many changes all around it's hard to grasp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Personal Banker in Pawtucket, RI
    Current Employee - Senior Personal Banker in Pawtucket, RI

    I have been working at Citizens Bank full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Up close and personal helping my customers they make my day

    Cons

    Staffing never enough staff to help. Much younger crowd these days , not sure what they're doing.also antiquated equipment it's awful. Call the back rooms holds are up to 10 minutes NOT OK

    Advice to Management

    Trust us when it comes to helping our customers, instead it's all about numbers an putting people in accounts that make management happy not what the customer needs.. It's to micro managed an gone are the days when they cared about their employees an stop taking away our benefits


  6. Universal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Hummelstown, PA
    Current Employee - Universal Banker in Hummelstown, PA

    I have been working at Citizens Bank (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good bank, competitive rates and services.

    Cons

    Customer base is small and fees are too frequent.


  7. Helpful (1)

    Job Not For Everyone

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Citizens Bank full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Very solid compensation. Thorough training. Some management and peers are very friendly and helpful.

    Cons

    Extremely hectic and stressful workdays. A lot of information that you must retain. Some people that are supposed to be there for you during your training days leave you out to dry. Sales not in the job title but you're pushed to sell.


  8. Attorney Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney's Assistant in Pikeville, KY
    Former Employee - Attorney's Assistant in Pikeville, KY

    I worked at Citizens Bank (Less than a year)

    Pros

    Worked in a bank environment with different attorneys. Gained knowledge of bankruptcy, litigations, collections, etc...

    Cons

    Low pay, long hours, work overload, stressful environment, and difficult managers

    Advice to Management

    Set pay levels for type of work required


  9. Citizens

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good career opportunities with the investment services team.

    Cons

    Lack of establishment and structure to the role.

    Advice to Management

    The pay for a licensed banker doesn't align with the responsibilities of the role.


  10. Good Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    Good hours and you get good holidays

    Cons

    management can use some improvements


  11. Business Banking Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Citizens Bank full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for

    Cons

    Cant think of any negative aspects, really good company



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