Citizens Bank Reviews

Updated August 31, 2015
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2.7
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Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
143 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

634 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Licensed Banker position has excelled my Career and allowed me to attain valuable Education.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker in Albany, NY
    Current Employee - Licensed Banker in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Licensing paid for, Continuing education and opportunities are vast. Show you are a top colleague through sales results and you will gain consideration for promotion and other opportunities. Company has just gone public and is in a P&L mindset where profitable employees will be valued.

    Cons

    This employer is for those who are willing to sacrifice some personal life. Many Saturday's necessary and Licensing is self-study from home.


  2. Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Boston, MA
    Former Employee - Banker in Boston, MA

    I worked at Citizens Bank full-time

    Pros

    People oriented management. Good hours. All public holidays are days off.

    Cons

    A lot of stupid procedures. Cold calls to clients that get angry by hearing marketing offers. Unrealistic goals meaning no bonuses.


  3. Excellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Lovely environment where everything is treated as important to the success is the company and you can grow with the company

    Cons

    Sales oriented so need to be actively involved in sales and the pressure is High

    Advice to Management

    Encourage growth


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  5. The world is yours at Citizens Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    Joining Citizens is an opportunity to work for a top-15 U.S. financial institution. With new technology, regulatory changes, and an increasing emphasis on customer satisfaction, the Banking sector is more exciting than ever. Much change can also bring opportunity and that sure is the case at Citizens, where managers at every level are committed to helping their colleagues meet their deliverables while charting a course for success in their careers.

    Cons

    Financial institutions around the world are operating under more oversight with much lower interest rates. When added with rising operating costs, banks have to work harder to keep costs low while providing the best, secure service. Corporations around the world are all working hard to reduce operating costs in order to deliver the best value possible in nearly every sector. As a colleague, focus on the positive things you can do to meet your deliverables and you will go far.

    Advice to Management

    Both the tools of their trade and people's expectations about what work means to them are rapidly evolving. Continue to provide people with the opportunity to gain honest feedback about their own work and how well they are operating within their team, group and across business sectors. The honest feedback, state of the art technology, and superb professional development resources make working for Citizens a pleasure.


  6. Operation Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good place, good benefit, equal rights

    Cons

    friendly environment, stable job, respect each others, employee recognized


  7. Citizens Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Recommends
    Positive Outlook

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Great benefits; retirement, paid vacation/sick time, good hours, flexible schedule

    Cons

    The goals can be pretty high, employees must source their own appointments to try to meet their goals.


  8. Honest Truth of CFG

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Cambridge, MA
    Current Employee - Personal Universal Banker in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Excellent Training Classes for new to banking employee's, Training Staff are GREAT. In general all colleagues are from all types of back grounds, which makes it interesting to work with. You form great relationship with your colleague, huge opportunity to move around in the company if you can survive

    Cons

    POOR MANAGEMENT for the most part, turn over is huge, average employee will last 9-18 months. Poor Work/Life Balance, depending if your branch is open Saturday n Sunday, Instore (inside Grocery Store) every hard to have a life outside of work, Bankers will have huge goals, a lot of Cold Calling on Investment nights, 60% of Branches are short staff, Pay is completive if you had prior banking/finances experiences. "A lot of employee's that have been with the bank over 10+ years have left to other companies"

    Advice to Management

    Value your existing employee's and promote with in the bank to maintain the goods ones that are leaving or are looking to leave!


  9. Citizens Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Coworkers were great to work with.

    Cons

    Management does not worry about their employees.

    Advice to Management

    Lean how to train employees.


  10. Citizens Bank /Citizens One Home Loans

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glen Allen, VA
    Former Employee - Anonymous Employee in Glen Allen, VA
    Recommends
    Neutral Outlook

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    Excellent benefits and comparable pay to the market

    Cons

    Demands on Management can be challenging.


  11. Financial Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    flexibility and close to home

    Cons

    Not enough pay given to middle of the road financial consultant



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