Citizens Bank Reviews

Updated September 2, 2015
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636 Employee Reviews

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  1. Avp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank (More than a year)

    Pros

    None, horribly run bank. Does not value you talent or hard work.

    Cons

    Does not value talent or hard work. Poor management. No direction in organization - most quality talent leaves

    Advice to Management

    Needs dramatic culture change, better compensation and vision


  2. Financial Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    flexibility and close to home

    Cons

    Not enough pay given to middle of the road financial consultant


  3. Credit Risk Reporting Analyst II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Opportunities to work across multiple teams within and outside of the Risk Architecture framework. Pleasant people around the bank.

    Cons

    Location was not the best as well as the age disparity between most teams makes it harder for younger people to find strong cultural bonds


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  5. Good job overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Thorndale, PA
    Former Employee - Anonymous Employee in Thorndale, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I liked working there, learned a lot about banking and they like to promote from within the company reasonable pay

    Cons

    I would not recommend moving into the supermarket banking aspect even for a substantial raise. Goals are unrealistic to meet.

    Advice to Management

    Get rid of supermarket banking chains, and stop focusing on taking goals that are not able to be met in a world when most people don't come into a branch anymore and do it all online


  6. bonuses

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Buffalo, NY
    Current Employee - Personal Universal Banker in Buffalo, NY

    I have been working at Citizens Bank (Less than a year)

    Pros

    the work environment and colleagues are great

    Cons

    Bonus structure needs a lot of work

    Advice to Management

    better bonuses


  7. Senior personal banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Universal Banker in Philadelphia, PA
    Former Employee - Senior Universal Banker in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Decent benefits, lots of resources, ok banking products

    Cons

    Favoritism, no work life balance, ridiculous goals, doesn't care about the customer.


  8. Better than retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Oneonta, NY
    Current Employee - Personal Banker in Oneonta, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great hours Great benefits Management actually cares if you're happy there

    Cons

    It's basically a retail position Lots of pointless paperwork Customers blame you for their terrible finances

    Advice to Management

    Scale back the paperwork Stop hammering us for "sales" and allow us to focus on making customers happy


  9. Helpful (1)

    Weekly Unattainable Goals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Compensation and benefits, training, education, experience

    Cons

    The unattainable goals brought weekly for a community that cannot reach that high week after week. The high driven sales force is brought with high pressure, stress, micro managing, and constant paper work from upper management to ensure your attaining the goals. If the traffic of customers is not in the bank for the potential of sales goals to be met then you are on the phone calling customers at all opportune times to meet whatever goal(s) is needed for the week/quarter.

    Advice to Management

    n/a


  10. Lots of expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in South Yarmouth, MA
    Former Employee - Personal Banker in South Yarmouth, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a serious company and you will see your money and benefits.

    Cons

    Very high goals , unrealistic so you will never see bonus.

    Advice to Management

    Managers they are also bring under pressure, so they cannot change that much!


  11. Not good for mortgages

    Former Employee - Mortgage Loan Officer
    Former Employee - Mortgage Loan Officer
    Doesn't Recommend

    I worked at Citizens Bank (More than 3 years)

    Pros

    Good selection of loan products available, a lot of leads from bank branches

    Cons

    Couldn't close loans to save their life



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