Citizens Bank

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  1.  

    Universal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Banker in Colonie, NY
    Current Employee - Universal Banker in Colonie, NY

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    Creates an opportunity for the development of social relationships by interacting with customers on a daily basis. Also aids the employer by allowing them to not only develop strong sales skills from high end training and coaching by managerial supervision, but allows you to take the information learned with regards to banking, and apply it to yourself with the intentions of managing your money more efficiently. This profession also does provide each employee with good benefits such as health and dental insurance, as well as an educational program for an employees education.

    Cons

    This company basis its success on the dependency of its employees to sell their products and services at a high level, while maintaining the ability to provide quality service to their customers and peers. Within the company, your branch is expected to work as a team and give your individual branch the opportunity to perform more effectively than all others, even though every branch is in attempt to help the company as a whole. Like all other sales opportunities, if you as an employee do not "buy in" to what you are selling, or show a lack of interest in banking, and delivering products and services to customers who are in need of making a change to their banking lifestyle, this is not the career for you. With regards to the job itself and my particular branch, you have to be able to work extended hours. You are eligible for a payout at the end of every quarter depending on your individual sales, yet better pay could be found elsewhere.

    Advice to ManagementAdvice

    Create an environment for your employees that will help generate an opportunity for success. Training and coaching plays a huge part within the role of management at a particular branch, and working hard not only for yourself but for your employees as well, will help reduce turnover and maintain stable if not increasing production within the branch. Keep your employees happy, and you will be happy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank

    Pros

    Lot's of work to do and learn
    Advance technology

    Cons

    Too many organizational changes
    Benefit changes recently

    Advice to ManagementAdvice

    Communicate communicate and more communicate

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Better than your best is not good enough for these people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker
    Current Employee - Senior Personal Banker

    I have been working at Citizens Bank full-time (more than 3 years)

    Pros

    Pay is alright. Health, vision and dental insurances are quite good, and if you get a branch with good people, you'll at least like being with them all day.

    Cons

    Incentive plans keep changing, the company will ACTIVELY find ways to discredit sales you rightfully should be getting paid on, MPE's (Minimum Performance Expectations) have gotten so out of hand that employees can set on a calendar when they will be fired due to "poor performance". The company does not care about customer satisfaction unless it can be used to lessen (or even remove entirely) your bonus payout. ENDLESS PAPERWORK that serves little to no purpose. Constant threats of "if you can't do it, Citizens will hire someone else for cheaper that will". Heartless, soulless company that drains every bit of joy and life you once had by taking all you're willing to give them then taking some more. Constant threats to job security. Constant "promotions" that involve no additional pay but unachievable new responsibilities.

    Advice to ManagementAdvice

    Focus more on the employee and they will do the right thing. Constantly threaten our jobs and we'll do just enough to not get fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Old school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    Can work remotely and the benefits and time off are generous. Mostly nice people and depending on where you work, the stress is not too bad.

    Cons

    Stuck in the 60's and 70's in terms of culture. VERY old school and you need to manage up to be successful. A ton of micromanaging .

    Advice to ManagementAdvice

    Lighten up on the bureaucracy and let colleagues do their work. Micromanaging is driving out good people. Cut the number of policies in half.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    RBS is divesting itself of Citizens Financial Group, and is striving to make CFG a more attractive investment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank full-time (more than 8 years)

    Pros

    The efforts to make CFG a more attractive investment are making it a less desirable place to work. There is a huge lack of stability for employees. Workplace change has to be the understatement of the year. The expertise that had been accumulated over the years is vanishing, and being replaced by new hires both overseas and in the U.S. Many experienced executives are being replaced by new people from other banks and financial institutions. Some of them are good, and others not so much. It will be interesting to see how this turns out in the next few years.

    Cons

    The biggest con of working at CFG now is instability. Another one is increased regulatory focus from the OCC, etc. Yet another is the continued reduction in benefits to save money.

    Advice to ManagementAdvice

    Make your minds up and stick to whatever direction is determined. New people may have new ideas, and some of them may be worthwhile, but that doesn't mean you should change your planned course of action. Also, ALL employees deserve decent and reliable benefits, not just the new, possibly effective management, or the highly-placed executives.

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful  

    Retail & Business Banking employees have unrealistic and unfair sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bankers & Business Banking Officers in Boston, MA
    Former Employee - Bankers & Business Banking Officers in Boston, MA

    I worked at Citizens Bank

    Pros

    Good benefits and very good internal training.

    Cons

    Don't be fooled...all retail and business banking employees are just sales employees. The sales goals are ridiculous AND they tend to change the goals every 6 months to make it harder and harder to reach your goals and thus...NOT GET PAID the commission that they promised. The management micro-manage your (sales) progress and if you have a bad month or two, you get a warning. A warning means you lose any ability to earn your sales commission for that quarter. It is such a scam. Plus they use some metrics to determine sales goals that seem way out of whack. For example, some of the goals in southern NH are the SAME goals as downtown Boston. If you love sales and competition with (against) your co-workers, this is a job for you. Everyone is in competition with each other and if management only knew, most of the sales people (AND middle management!) find a way to BS the system. What a joke.

    Advice to ManagementAdvice

    If you have even 10% job satisfaction for the retail and business banking team, I would be shocked. The only employees that like their job work in areas where it is easy to make your goals. Treating people like numbers is a losing proposition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Changing environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Stamford, CT
    Current Employee - Vice President in Stamford, CT

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    The company has a good culture and I'm very satisfied with the work/life balance. It's exciting to be a part of a company in growth mode; expanding the footprint.

    Cons

    The company is so focused on cutting costs and managing expenses due to the IPO that they risk losing the key people. Benefits have been cut across the board, some without any notice to employees.

    Advice to ManagementAdvice

    Identify the key people in your groups and reward them.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Constantly changing operations within the branch that end up feeling like you're being babysat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank

    Pros

    Vacation Time. They give you 18 days PTO to start.

    Cons

    I don't feel I'm fairly compensated for business related expenses.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Started job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Philadelphia, PA
    Current Employee - Personal Banker in Philadelphia, PA

    I have been working at Citizens Bank

    Pros

    decent work life balance, paid to go back to school

    Cons

    Poor management in a small setting can destroy morale

    Advice to ManagementAdvice

    Get good managers in place

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Citizens Bank

    Pros

    Great work environment, friendly people, plenty of opportunities to grow and succeed

    Cons

    long hours, on feet, customer service

    Advice to ManagementAdvice

    help develop employees and not keep them in the same position

    Recommends
    Positive Outlook
    Approves of CEO

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