Citizens Energy Group

www.citizensenergygroup.com
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Citizens Energy Group Reviews

Updated June 30, 2015
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10 Employee Reviews

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  1. Helpful (1)

    Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Energy Group full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good salary and benefits. Very flexible in regard to working hours with a busy family life. Good job if you want a long career at the same company.

    Cons

    Lots of meetings sometimes gets in the way of getting more work accomplished. Collaboration is good, but seemed a bit much. With people staying in jobs for so long, it is hard to progress to higher level positions because they just don't come along as often.


  2. Does not Value Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN

    I have been working at Citizens Energy Group (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Steady pay check, you know what your check will be every 2 weeks.

    Cons

    Citizens claims to value thier employees however they would rather hire a call center full of part-time employees to avoid paying insurance , the part time shifts are awful it's impossible to work a second job. They also have temp who have been there 6 to 9 months and have not offered them a permanent position.

    Advice to Management

    Stop being cheap and make more reps full-time.


  3. Ship without a rudder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at Citizens Energy Group full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some work life balance
    Pension benifit
    Close to home, other than that I'm having trouble find twenty words to meet the minimum

    Cons

    Very clique orientated with high level of nepotism
    Zero merit increases even if you get glowing performance reviews year after year..seems pointless
    Management does not engage or empower their employees

    Advice to Management

    Engage employees and support their efforts instead of micro-managing, and providing lip service that positive changes are coming


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  5. Helpful (1)

    I once though AT&T was a bad employer but Citizens Energy Group takes the cake.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN

    I have been working at Citizens Energy Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some of my coworkers

    Cons

    I hated this job after 6 months of but stayed YEARS and never managed to make it out the customer service dept. This company has no real room for advancement unless you are a family member of someone in management or higher up. There is a very high turn over rate and temps funnel in and out. You will be made to work over time against you will or be wrote up if not.This place is terrible.


  6. Helpful (2)

    Overall Positive Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Control Specialist in Indianapolis, IN
    Current Employee - Gas Control Specialist in Indianapolis, IN

    I have been working at Citizens Energy Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Company cares about you helping the community. Each boss has a lot of influence over their individual group, which when you have a good boss can be great. Overall compensation is right around market given years of experience.

    Cons

    It's a utility so career advancement is difficult due to the fact that so many people stay and retire here. It's great for the company, but can hinder individual career advancement.

    Advice to Management

    Find ways to offer more career growth for individuals that desire it. Overall the work-life balance is great, and the benefits are on par with the market.


  7. Helpful (1)

    Great customer service experience and has been a great place to start building resume.

    Current Employee - Custer Service Provider in Indianapolis, IN
    Current Employee - Custer Service Provider in Indianapolis, IN

    I have been working at Citizens Energy Group full-time

    Pros

    If you show up every day on time and are engaged in training and learning about the company, everything is very simple and the trainers will make you succeed. Great working environment with tons of support.

    Cons

    Hired through a temp agency so there are not any short term perks to working here. Very strict with break times and start times. If you are have a Bachlor's degree you will be the most qualified and seem out of place at times.

    Advice to Management

    Awesome trainers, but the supervisors seem to be a little out of touch once training is finished.


  8. Responsibility for all aspects of security for Enterprise Network (IT) and ICS/SCADA network (OT)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Analyst in Indianapolis, IN
    Current Employee - Security Analyst in Indianapolis, IN

    I have been working at Citizens Energy Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Although very new, I am excited about the growing emphasis and attention to security.

    Cons

    Slow-moving process to execute new initiatives.

    Advice to Management

    Let it be known that we are embracing security at all levels and "It's not broken" is insufficient given the new paradigms of threats.


  9. Helpful (1)

    I think he could effect more change. We could be leaders in the industry or "examples" in the city. We are neither.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Indianapolis, IN
    Current Employee - Systems Analyst in Indianapolis, IN

    I have been working at Citizens Energy Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a stable company because it is a utlity company.

    Cons

    People stay at the company forever so there are not many opportunities for advancement. And because people stay there forever, ideas are stale and change is difficult.

    Advice to Management

    Upper management has the idea that employees should feel lucky to work for Citizens Gas. But it should be the other way around - management should feel privileged that the employees have chosen to work for Citizens Gas.


  10. Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Energy Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Executive management were very personable and approachable. Great benefits. Great people to work with. Solid and defined culture.

    Cons

    Advancement is dependent on years of service, not merit.

    Advice to Management

    Invest more in future leaders. Other than that, keep up the good work.


  11. Executive Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Energy Group full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The pros would be flexible schedule and the work is not difficult. Able to meet lots of new peoeple

    Cons

    Hardly any room for advancement and raises. Once you are in this position then you are usually stuck.

    Advice to Management

    Age does not mean everything and that you may have talent even if you are younger.



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