Citizens Financial Group Reviews in Boston, MA Area

Pros

A comfortable work environment with knowledgeable senior staff and management. Flexible hours and a reasonable work load. Accommodating of personal needs.

Cons

Advancement is a slow process, leaning the job functions well occurs long before there is an opportunity to advance. Potential is limited by a small number of slots for career progression.

Advice to Senior Management

Increase the number of training opportunities. I don't have any more advice than this. Your twenty word minimum is making me not want to join this site.

Pros

Bank holidays and generous vacation. Location (depending on where you live). Fairly flexible work hours.

Cons

Favoritism was rampant. The only way to get promoted is if you were a favorite of a senior manager. All promotions were not created equally - different criteria is used depending on who you are.

Advice to Senior Management

Value employees contributions for what they are and not based on who they are made from.

Pros

- flexible hours in traditional branch
- Great network and flexible to move within the company
- Ability to earn a lot of money

Cons

- commission is capped at a certain amount
- If not in a great area very hard to make sales goals

Advice to Senior Management

Advice would be to try and listen to front line associates and understand how certain incentives motivate them to perform.

Pros

Benefits package competitive, fairly good paid time off program.

Cons

Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

Advice to Senior Management

Lay off the micromanaging! Get rid of your useless senior mangers starting with the bloated staff in Marketing, why is everyone in this dept. a VP-gimme a break!!

Pros

Make good money based off of revenue. No discretionary bonuses. All performance based.

Cons

Micromanagement and wiget driven at times.

Advice to Senior Management

Overly rushed for results. Makes a sloppy program.
Give it more time and make sure the numbers make sense

Pros

Air conditioned, sit down job, most of the time

Cons

Ridiculous sales tactics and pressure
Management is useless.

Pros

Opportunity to work in large fast-paced organization. Sophisticated marketing operation. Opportunity to manage large projects across lines of business. A good chance to learn skills at respected, recognized employer.

Cons

Salary is poor. Politics can get tedious. Some of the promotions do not make any sense. Different groups have different standards for awarding promotions - should be standardized.

Advice to Senior Management

Establish clear criteria for promotions/advancement, and apply consistently. Pay people poorly and they will leave.

Pros

Child care beni is awsome.

Cons

High turnover rate for management and employee.

Advice to Senior Management

Hire within and spend the few bucks to retain the employees that do their job on a consistant basis.

Pros

Competitive benefits, wonderful colleagues, nice customers.

Cons

Where to begin? Bank is very dysfunctional and extremely disorganized. "Too Many Chiefs, Not Enough Indians"-very top heavy with midlevel and senior management while staffing in the branches is minimal at best. Constant and relentless sales pressure to sell the customer any product the bank is pushing-feel very much like a used car salesman. Micro-managed from the minute you walk in the morning to the minute you leave at the end of the day. Bank's overall infrastructure including systems, ATM equipment, etc. is in total disrepair, yet Citizens spends huge sums on new advertising and glossy brochures. Ellen Alemany, the C.E.O. may be a bright woman, but is clueless when its comes to retail banking. Why is the British Government paying this woman to maintain at least two corpoarte offices-New York and Providence yet the bank cannot even afford bottled water for its branches or calendars or X-mas envelopes for its customers. I just don't get it! I would not recommend working for Citizens until RBS sells them and they get their act together.

Advice to Senior Management

You are not in the same league as Bank of America. Stop trying to be just like them.!Your real competition is the smaller community banks. Your fees and product offerings should reflect this and they don't.

Pros

easy work load, friendly management

Cons

stagnant working environment, no feedback given on work performance

Advice to Senior Management

Should look into offering incentives for performance