Citizens Financial Group

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Citizens Financial Group Reviews in Boston, MA

Updated September 3, 2014
Updated September 3, 2014
375 Reviews
2.5
375 Reviews
Rating Trends

Recommend to a friend
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
47 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Frustrating and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager II  in  Quincy, MA
    Current Employee - Assistant Branch Manager II in Quincy, MA

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

    Cons

    Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

    Advice to ManagementAdvice

    Stop hiring unqualified employees and you wouldn't need CEP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    13 years of nothing but major stress!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Swampscott, MA
    Former Employee - Personal Banker in Swampscott, MA

    I worked at Citizens Financial Group full-time for more than 10 years

    Pros

    Benefits are really good, and colleagues are friendly

    Cons

    Sales, sales, sales, and more sales. This company only cares about numbers and not their employees. I have bent over backwards for this company and even given up family time to work extra hours to help cover other locations and didn't even get so much as a thank you. They constantly change their incentive program to make it nearly impossible to achieve goals. They are pretty much setting their employees up for failure.

    Advice to ManagementAdvice

    If this company is trying to green then why do you give us more paperwork to fill out and also why are there so many conference calls when you want us to focus on customer service and sales. When you make promises to employees try and keep them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Crisis Management Everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Boston, MA
    Current Employee - Branch Manager in Boston, MA

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    -Good paid time off allowance
    -comprehensive benefits plan (medical, dental, etc.)

    Cons

    -Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
    -Top heavy with middle and senior management clueless and out of touch with the front lines
    -Over the top aggressive, unethical sales environment
    -Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
    -Bank subject of at least two class action lawsuits for violations of fair labor practices
    -Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
    -Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
    -Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
    -Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
    -Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
    -Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
    -Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
    -Excessive e-mails, endless conference calls

    Advice to ManagementAdvice

    Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good Banking is Good Citizenship-NOT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Banker II  in  Boston, MA
    Current Employee - Banker II in Boston, MA

    I have been working at Citizens Financial Group

    Pros

    Benefits package competitive, fairly good paid time off program.

    Cons

    Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

    Advice to ManagementAdvice

    Lay off the micromanaging! Get rid of your useless senior mangers starting with the bloated staff in Marketing, why is everyone in this dept. a VP-gimme a break!!

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    BRITISH GOVERNMENT NOT GETTING THEIR MONEY'S WORTH.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager  in  Boston, MA
    Current Employee - Branch Manager in Boston, MA

    I have been working at Citizens Financial Group

    Pros

    Competitive benefits, wonderful colleagues, nice customers.

    Cons

    Where to begin? Bank is very dysfunctional and extremely disorganized. "Too Many Chiefs, Not Enough Indians"-very top heavy with midlevel and senior management while staffing in the branches is minimal at best. Constant and relentless sales pressure to sell the customer any product the bank is pushing-feel very much like a used car salesman. Micro-managed from the minute you walk in the morning to the minute you leave at the end of the day. Bank's overall infrastructure including systems, ATM equipment, etc. is in total disrepair, yet Citizens spends huge sums on new advertising and glossy brochures. Ellen Alemany, the C.E.O. may be a bright woman, but is clueless when its comes to retail banking. Why is the British Government paying this woman to maintain at least two corpoarte offices-New York and Providence yet the bank cannot even afford bottled water for its branches or calendars or X-mas envelopes for its customers. I just don't get it! I would not recommend working for Citizens until RBS sells them and they get their act together.

    Advice to ManagementAdvice

    You are not in the same league as Bank of America. Stop trying to be just like them.!Your real competition is the smaller community banks. Your fees and product offerings should reflect this and they don't.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Was great when I started, but that quickly changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - ABM  in  Hampton, NH
    Former Employee - ABM in Hampton, NH

    I worked at Citizens Financial Group

    Pros

    Flexible work week. (if you enjoy working weekends)

    Cons

    Unrealistic goals, lack of recognition for accomplishments, constant changes to middle management, constant change.

    Advice to ManagementAdvice

    Take the time to perform the job of a Banker or ABM, you would be surprised what you don't know.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    HOW ONE BANK FELL SO FAR SO FAST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller Manager  in  Boston, MA
    Current Employee - Teller Manager in Boston, MA

    I have been working at Citizens Financial Group

    Pros

    Great colleagues, wonderful customers, competitive benefits package.

    Cons

    Micromanaging out of control, unrealistic/unattainable sales goals, operationally inept and inefficient,
    sytems need to be upgraded, low morale throughout entire organization, overdraft fees among the highest in the industry, out of touch senior management.

    Advice to ManagementAdvice

    Return to your roots (Not Your Typical Bank), stop emulating Bank of America-differentiate more both in terms of products and service. Combine supermarket and traditional branches. Stop spending ridiculous amounts of money on marketing and merchandising that the branches really don't need. Colleagues at Citizens Bank are demoralized and disgusted. Turnover is bad and getting worse.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    I would not recommend to my friends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Westwood, MA
    Current Employee - Anonymous Employee in Westwood, MA

    I have been working at Citizens Financial Group

    Pros

    The co-workers are great people; it's Management I really question.

    Cons

    Too much work on everyone's plate, which prohibits colleagues from becoming experts in their areas and advancing in professional growth. Couple this with departmental reorgs every six months is a detriment to all. Employees appear frustrated after a couple of years. The unofficial mantra is the only constant at Citizens is change. And, be careful if you get placed on "special projects"...your number is up.

    Advice to ManagementAdvice

    No comment.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    It's a job that gives great exposure to the financial services industry. Depending on where your branch is located, you could be rewarded with competent management both at the branch and regional level. If you work in a traditional stand alone branch you'll have holidays and Sundays off as well as rotating Saturdays. There are a lot of career opportunities available however, the bank has made it quite evident that they want to keep their sales staff in the branches and not give them the opportunity to move to the corporate offices. The customers for the most part are great and after they get use to seeing your face on a consistent basis, they will keep coming back to you. Depending on your branch, your coworkers could be so much fun to work with especially when everyone understands that everyone feels the same way.

    Cons

    If I knew what the job actually was at the time which I interviewed, I would have never accepted the offer. Management is putting multiple responsibilities on the shoulders of its underpaid branch staff and is not offering or approving requests for pay increases. Sales goals and the incentive program go hand in hand when you see how little you get for a quarterly bonus. The conference calls, reporting, call nights, the Customer Experience Process (which is a monster of its own), all are a waste of time when you see how little your quarterly bonus is. No one cares one bit about what is good for the client. They only care about making the daily sales goals and quarterly bonuses. If a customer has weak sales resistance, they are as good as gold in the branch. It's not personal banking and the theme is clear, how much can we get out of the customer today. Be prepared for a lot of call nights until 6 or 7pm and also be prepared to realize you are calling the same customers all the time most likely for the same products.

    Advice to ManagementAdvice

    It's sad that every colleague is aware how much the CEO is going to be making after the upcoming IPO, how much senior management is taken care of (i.e. housing expense, astronomical salaries), and how little branch staff gets in return for all that we do. If it weren't for the branches badgering customers in the branch, outside the branch, and on the phone for sales and referrals, none of the well compensated back office/corporate staff would have jobs. People are quitting and are openly talking about applying to or interviewing for new jobs in ways similar to how people talk about planning a vacation. The turn over is shameful and it's has gone to the point in which people don't bother getting to know each other because it's a revolving door. The bank has created a poor reputation in regards to how it treats its colleagues and customers through out the industry amongst former or prospective customers and competing banks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    no good quant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Quantitative Analyst III  in  Boston, MA
    Current Employee - Senior Quantitative Analyst III in Boston, MA

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    lazy life balance. may good work as a start up job 1~2 years and then jump to other companies.

    Cons

    No career opportunity. Ph.D. is useless for the company, or waste your time if you were not an old-fashioned out of date one.

    Advice to ManagementAdvice

    enhance your quant knowledge before you hire a "quant" manger to manage high quant team!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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