Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com
Work in HR? Unlock Free Profile

Citizens Financial Group Reviews in Boston, MA

Updated September 3, 2014
Updated September 3, 2014
373 Reviews
2.5
373 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
46 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    13 years of nothing but major stress!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Swampscott, MA
    Former Employee - Personal Banker in Swampscott, MA

    I worked at Citizens Financial Group full-time for more than 10 years

    Pros

    Benefits are really good, and colleagues are friendly

    Cons

    Sales, sales, sales, and more sales. This company only cares about numbers and not their employees. I have bent over backwards for this company and even given up family time to work extra hours to help cover other locations and didn't even get so much as a thank you. They constantly change their incentive program to make it nearly impossible to achieve goals. They are pretty much setting their employees up for failure.

    Advice to ManagementAdvice

    If this company is trying to green then why do you give us more paperwork to fill out and also why are there so many conference calls when you want us to focus on customer service and sales. When you make promises to employees try and keep them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Team Leader/Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Boston, MA
    Former Employee - Consultant in Boston, MA

    I worked at Citizens Financial Group as a contractor for more than a year

    Pros

    good and ethical work culture

    Cons

    none, everything was good at citizens.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Crisis Management Everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Boston, MA
    Current Employee - Branch Manager in Boston, MA

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    -Good paid time off allowance
    -comprehensive benefits plan (medical, dental, etc.)

    Cons

    -Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
    -Top heavy with middle and senior management clueless and out of touch with the front lines
    -Over the top aggressive, unethical sales environment
    -Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
    -Bank subject of at least two class action lawsuits for violations of fair labor practices
    -Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
    -Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
    -Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
    -Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
    -Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
    -Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
    -Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
    -Excessive e-mails, endless conference calls

    Advice to ManagementAdvice

    Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    teller /banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Arlington, MA
    Current Employee - Teller in Arlington, MA

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    the customers are the best. worked there 10 years.some good employee great insurance, good to community projects.

    Cons

    Managment is lacking maybe ifsome .of these higher up would ask some of these employee why they left. Instead of sitting in and office. Pick some employess and ask why your leaving. Been there 10 years got fired had many customer call and complain who listens to them no one.Ive been home 2 days and recieved 6 calls from customers

    Advice to ManagementAdvice

    look into the little people that come to work everyday and who are there to take care of customers and make the company look good.Find out why there such a big turn over listen to employee and customers.Because thats what were here for our customers.

  6.  

    UK Control

    Former Employee - Human Resources  in  Boston, MA
    Former Employee - Human Resources in Boston, MA

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    Working relationships with peers and team can be rewarding. Vacation time is unlike anything I have seen elsewhere. Benefits are ok.

    Cons

    Under such UK control it is hard to do your job effectively or to have any original thoughts. Understand the current ownership structure and the control that requires but in order to effectively run the business there needs to be more flexibility.

  7. 1 person found this helpful  

    It was OK; great sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker  in  Burlington, MA
    Former Employee - Banker in Burlington, MA

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    -Citizens is one of the top banks that offers attractive home equity line of credit rates
    -AWESOME PEOPLE. You will meet some truly great employees and customers at this job
    -Great work/life balance- very flexible schedule
    -Will learn great sales techniques that will look great on a resume
    -Help is always available
    -Career advancement can be quick and easy if you form great relationships with management

    Cons

    -Horrible pay and commission structure (in my opinion. The work that bankers and managers put in should be far further compensated in order to avoid the high turn over rates that plagues this company and other banks)
    -Citizens has not had the best track record
    -Citizens is comparatively horrible next to other banks; I often found myself selling what I truly did not feel passionate about
    -As many awesome people as there are, there is also a fair share of HORRIBLE PEOPLE!!!
    -Success in this industry depends on what branch you work at. There truly are branches that are in horrible locations that are unable to do well because of either stiff competition in the area (thus affecting FC goals, checking accounts, loans, etc), or just the fact that they are in the middle of nowhere!

    Advice to ManagementAdvice

    Increase pay to avoid turnover; find a way to lower stress to make goals on employees

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bbo  in  Boston, MA
    Former Employee - Bbo in Boston, MA

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    Good to employees good benefits, good work life balance

    Cons

    not pay for performance, employees in retail need to be trained on product and process

    Advice to ManagementAdvice

    Hire more training staff to train employees, the additional production will pay for the trainers.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President  in  Boston, MA
    Former Employee - Vice President in Boston, MA

    I worked at Citizens Financial Group

    Pros

    Benefits are good. Team atmosphere

    Cons

    Very poor salaries. Poor strategic direction

    Advice to ManagementAdvice

    Need more strategic thought and planning. Better compensation structure

    Recommends
    No opinion of CEO
  10. 3 people found this helpful  

    financially rewarding, somewhat monotonous, excellent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Branch Manager  in  Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Financial Group

    Pros

    unrivaled compensation for top performing sales people
    great benefits package including 9% 401k match, 8k tuition assistance, 22 paid days off
    bankers hours!
    best lending rates around, best deposit rates around

    Cons

    too many account changes and fees for the customers make it difficult to please everyone
    there is way too much pressure to sell, sometimes i feel like a used car salesman

    Advice to ManagementAdvice

    Stop making us sell extra checking accounts to people that already have them with us. That doesn't grow market share it only increases cost.
    You created customer commitments, live by them don't just read them off a piece of paper

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Worked there 6 years, the last 2 seemed to have a constantly changing company focus as if adrift.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Citizens Financial Group

    Pros

    Many good people who cared about the job, the company, and the customers and in doing the right thing ethically.

    Cons

    Upper management seemed to have a rotating flavor of the month focus that was never allowed to take root before the next trend came along.

    Advice to ManagementAdvice

    People can do their jobs better if you leave them to do it and not take up so much time with useless micromanagement activities.

    No opinion of CEO

Worked for Citizens Financial Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.