Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews in Philadelphia, PA

Updated September 18, 2014
Updated September 18, 2014
388 Reviews
2.5
388 Reviews
Rating Trends

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Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
53 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • Very good benefits from the amount of PTO you get down to the medical and dental (in 28 reviews)


Cons
  • There is no work life balance in this company (in 16 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 28 reviews)

More Highlights

32 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Its better then not having a job......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker Univ in Philadelphia, PA
    Current Employee - Personal Banker Univ in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    okay starting salary for personal bankers (pays more then TD or Wells Fargo) , paid mileage and parking for training travel or if "floating" is a part of your position, room for advancement if you can stay the course (its a rocky one), Paid Bank Holidays!!!! there are a lot (take that TD), 401k opportunity.....

    Cons

    Depending on when you get hired it can take up to 6-8 weeks before you get your health benefits, call nights 2 a month if you have people in your branch who don't want to go, in house lead sale phone calls, pressured to sell sell sell, mirco- managed.... everything you do has to be accounted for, health benefits options are getting worse

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I in West Chester, PA
    Former Employee - Banker I in West Chester, PA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Good benefits, opportunities to advance, fair hours, good medical/dental

    Cons

    Not enough pay, ridiculous goals

    Advice to ManagementAdvice

    Don't hire managers that are not capable of leading a sales team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Citizens is a great workplace when everyone work together as a team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Clerk in Philadelphia, PA
    Former Employee - Senior Operations Clerk in Philadelphia, PA

    I worked at Citizens Financial Group full-time (more than 10 years)

    Pros

    Great learning opportunities and room to grow, as long as you are in good standing you are allowed to transfer to different branches and departments.

    Cons

    The pay was ok but if the company is "not able to give raises" than you miss out on a year of pay increase. At the same time you read about the company purchasing ballparks and sponsoring different events where money is involved.

    Advice to ManagementAdvice

    In the department I worked in there was no mandatory or yearly management training given to managers. This would have been a great way to refresh the managers managing styles for those who have been there for many years. It was difficult at times dealing with managers that weren’t professional.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Philadelphia, PA
    Current Employee - Assistant Branch Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    the ability to earn bonuses

    Cons

    hours, work-life balance, level of respect, senior management, growth and development

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Hope you like useless paperwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager - Instore in Philadelphia, PA
    Current Employee - Assistant Branch Manager - Instore in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    time off.. if you are staffed. There are some great people who work in the branches/trenches and I have made some life long friends.

    Cons

    useless paperwork, redundancies and culture of cheaters getting promoted. The more smoke you blow, the higher you rise,

    Advice to ManagementAdvice

    take a look at the big picture, stop scrounging for crumbs

    Doesn't Recommend
  7. 1 person found this helpful  

    Rough Times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Philadelphia, PA
    Current Employee - Teller in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Offer very competitive products, great community involvement,& solid benefits

    Cons

    Organizationally struggling. HR issues galore. Sales pressure =very high. high turnover. Lots of deterrence to self development. Outmoded tech.

    Advice to ManagementAdvice

    Be more upfront about the sales culture with new hires. Stop turning a blind eye to employee relation issues. Loosen up on scripting for sales and service.Embrace individual successful approaches to achieving tasks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Disorganized and poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Consultant in Phila, PA
    Former Employee - Financial Consultant in Phila, PA

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    High compensation
    Reasonable hours
    Nice people
    Hire a diverse group of employees

    Cons

    High turn over rate amoung employees and management leads to confusion and constanly changing "directions" for the company

    Advice to ManagementAdvice

    Renovate bank locations (theyre a mess)
    Stop mailing out active debit cards (creates large amount of liability)
    Stop firing staff prior to finding replacements (Leaves banks with few employees)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Once a terrific company that has a Challenging environment currently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Phila, PA
    Former Employee - Vice President in Phila, PA

    I worked at Citizens Financial Group full-time (more than 5 years)

    Pros

    Wonderful colleagues and great customers is what keeps most employees to stay post 2008

    Cons

    Senior leadership lacking in knowing what it's like in "the trenches"- very little compassion - strong hierarchy to the top post financial crisis- weak parent company creates lots of challenges

    Advice to ManagementAdvice

    Advocate what you preach

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Bensalem, PA
    Current Employee - Teller in Bensalem, PA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    Co workers assisted you and everyone got along well with each other to maintain branch goals

    Cons

    Too much emphasis on opening accounts that people do not need just for a sale

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    I learned a lot in the past 11 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ATM Supervisor in Philadelphia, PA
    Former Employee - ATM Supervisor in Philadelphia, PA

    I worked at Citizens Financial Group full-time (more than 10 years)

    Pros

    Work life balance was great and there was room for growth. I was promoted 3 times in 6 years.

    Cons

    Not enough consistency when it comes to cross training. Everyone was cross trained but management didn't continue with it. There were a lot of people that had forgotten what was taught.

    Advice to ManagementAdvice

    If given the opportunity to do it over I would. I started out as a Clerk grade level 5 and worked my way up to supervisor grade level 10.

    Recommends
    Positive Outlook
    No opinion of CEO

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