Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews in Philadelphia, PA

Updated December 2, 2014
Updated December 2, 2014
421 Reviews
2.5
421 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
72 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Philadelphia, PA
    Current Employee - Teller in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    great work environment flexibility work life Balance

    Cons

    tough goals lack of communication boring at times

    Advice to ManagementAdvice

    be more realistic

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Senior Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Personal Banker in Limerick, PA
    Former Employee - Senior Personal Banker in Limerick, PA

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    Decent pay and decent benefits

    Cons

    Hours are ridiculous and I had a bad experience with management and hr

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Micro Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in West Chester, PA
    Current Employee - Personal Universal Banker in West Chester, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good paid time off benefits are good but expensive

    Cons

    Insane amount of paper work required daily to ensure upper management that you are doing your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    I see the company slowly taking things away from the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Manager in Philadelphia, PA
    Current Employee - Teller Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Pay is decent compared to other banks.

    Cons

    You are not treated the way you should be by upper management. No life work balance

    Advice to ManagementAdvice

    Life work balance should be priority but sales always come first. Not everyone is compensated the way they should be

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Poorly managed bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Banker in Philadelphia, PA
    Former Employee - Licensed Banker in Philadelphia, PA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    -Starting salary is better than most banks.
    -Easy to expense travel to training events

    Cons

    -High management turnover results in many people who dont know what they are doing.
    -Banks are old and oftnen in need of remodeling.
    -Outdated technology and computer systems

    Advice to ManagementAdvice

    Stop firing people for minor issues, leads to banks filled with new employees with no idea how to do basic banking transactions. I worked in a bank with no manager and no assistant manager, only person who knew anything was a part time teller.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Its better then not having a job......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker Univ in Philadelphia, PA
    Current Employee - Personal Banker Univ in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    okay starting salary for personal bankers (pays more then TD or Wells Fargo) , paid mileage and parking for training travel or if "floating" is a part of your position, room for advancement if you can stay the course (its a rocky one), Paid Bank Holidays!!!! there are a lot (take that TD), 401k opportunity.....

    Cons

    Depending on when you get hired it can take up to 6-8 weeks before you get your health benefits, call nights 2 a month if you have people in your branch who don't want to go, in house lead sale phone calls, pressured to sell sell sell, mirco- managed.... everything you do has to be accounted for, health benefits options are getting worse

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I in West Chester, PA
    Former Employee - Banker I in West Chester, PA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Good benefits, opportunities to advance, fair hours, good medical/dental

    Cons

    Not enough pay, ridiculous goals

    Advice to ManagementAdvice

    Don't hire managers that are not capable of leading a sales team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in West Chester, PA
    Current Employee - Personal Universal Banker in West Chester, PA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    training, overtime, mileage, customers are nice

    Cons

    horrible sallery, no leadership, no help, horrible management, no work balance, not an easy going company to work for, and all about sales and no respect.

    Advice to ManagementAdvice

    respect, and help your workers and give everyone good leadership, compensation, and try to help balance workers work and life.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Citizens is a great workplace when everyone work together as a team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Clerk in Philadelphia, PA
    Former Employee - Senior Operations Clerk in Philadelphia, PA

    I worked at Citizens Financial Group full-time (more than 10 years)

    Pros

    Great learning opportunities and room to grow, as long as you are in good standing you are allowed to transfer to different branches and departments.

    Cons

    The pay was ok but if the company is "not able to give raises" than you miss out on a year of pay increase. At the same time you read about the company purchasing ballparks and sponsoring different events where money is involved.

    Advice to ManagementAdvice

    In the department I worked in there was no mandatory or yearly management training given to managers. This would have been a great way to refresh the managers managing styles for those who have been there for many years. It was difficult at times dealing with managers that weren’t professional.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Philadelphia, PA
    Current Employee - Assistant Branch Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    the ability to earn bonuses

    Cons

    hours, work-life balance, level of respect, senior management, growth and development

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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