Citizens Financial Group Reviews in Pittsburgh, PA Area

Pros

Pros: Great vacation time-Good people to work with- Large Company that gives you a feeling of better job security.

Cons

Pay for parking - 23 mile commute that sometimes takes up to 2 hours- Lack of annual pay increase- Seems to have some type of click mentality for those who do get promoted to a higher job grade. Needs to have serious job shadowing that may lead to a better fit for those trying to fill a job position. People that have shown great initiative have not received recognition as deserved!

Advice to Senior Management

Hire from within - Promote those going the extra mile and dedicated to making the job a better place for both Colleagues and Customers! There are some very loyal employees that deserve to have increases in pay and/or extra vacation time.

Pros

Flexible schedule, lots of training available to grow career, everything you do is tracked ( sales ) which gives you a reference as to where you stand amongst your peers. Large company with many different employment opportunities prove yourself and you will be moved up the ladder.

Cons

There are a lot of distractions that clutter your day such as useless reports and conference calls. Big disconnect from upper management and branch staff, too much why aren't you and not enough tell us what we can do to help you. Direction changes with management,this will change the way you operate, leading to poor results.

Advice to Senior Management

Pick a plan and stick with it, when results are the best they have been DONT change it. Be the first bank in town to add a product or service not the last. Quit with the busy work, useless emails, conference calls that nobody pays attention to, and contests. This is a bank everyone knows what there job is.

Pros

Great 401k, pension, vacation time compared to other banks. Good people, fairly laid back. Tough bonus structure.

Cons

Hard to hit big bonuses if slow store.

Pros

Pays well for a bank teller. There is decent growth opportunity within the company but the pay is not worth the hassle to pursue.

Cons

They push sales way to hard for checking accounts which usually get closed quickly because you are forced to give them to individuals who overdraw too much.

Advice to Senior Management

Stop focusing on checking accounts and think of ways to bring in more loans and customers for the FCs if you want to be profitable.

Pros

Working here has been great training for corporate life. I've worked both in a branch and in the "back office" giving me a well rounded education in politics. Tuition assistance is decent though a struggle to get. The home buyer assistance program is great if they're willing to give it to you. Some managers and departments really do try to take care of their employees if you're lucky enough to be in the right place at the right time. The organization as a whole seems to be trying to change towards a better environment though so far it seems like a marketing gimmick.

Cons

Pay and promotions are ridiculously unfair. I have frequently been passed over for better positions which were given to men with far worse sales and operations records. In four years, the highest raise I have received was 1.5% despite consistently superior performance reviews. The company pretends to care about its employees and customers but all its policies tell a very different story. Promotions tend to go to the person who has stuck with the job the longest putting completely incompetent managers in charge of the majority of departments.

Advice to Senior Management

Put your money where your mouth is! If you want top employees then you should be rewarding the people who are doing what you want everyone to do. Promoting the most senior employee usually means you're promoting the person who has no other option but to stay or who is so scared of change that they'll never quit. Neither are good candidates for management!

Pros

lots of experience is you apply yourslef.

Cons

long hours standing, its all about numbers.. if you dont produce you loose.

Advice to Senior Management

doesnt seem possible.

Pros

Being in an in store Giant Eagle branch offers many opportunities to find leads. Many walk ups daily to open new accounts, inquire on mortgages, loans, etc. Great opportunities for sales.

Cons

Poor compesation for sales. Constant push and pressure from management to find sales. Feeding frenzy when walk up sales occur. Very unprofessional setting. This may be because my branch manager is retiring very soon and has just checked out.. I dont care I am not waiting around to find out. 5 months was enough... trust me. This job is humiliating and boring. Split time between teller and banker.

Advice to Senior Management

Give more freedom to bankers. I come from a much more independent field where I was commission only, so I do not need someone on my butt every five minutes to go out in isles and then be told not to come back without a new account.

Pros

Great to have holidays off, great vacation time and benefits

Cons

goals get more and more unattainable on a quarterly level. There is always a new 'focus' or 'hot product'. The company needs to focus on their performance management from a new standpoint. some of the tools they have to determine how someone is performing their job is very counterproductive.

Advice to Senior Management

The need for appointment setting is important. There is an absolute need for a good mix of appointments, but there needs to be less stringency around 5 ddas a week, 3 appts a day, 3 loan apps a week, etc. It's counterproductive and puts too much pressure on us. If we have a good loan week, we don't have a chance to celebrate b/c we instantly get harped on for DDAs. There needs to be more colleague recognition of the GOOD things we're doing. Many of us are miserable. There is a reason why managers are becoming bankers and tellers, and bankers are becoming tellers. Everyone is moving down, no one wants to move up because there's more pressure and less happiness without (enough) monetary gain.

Pros

Vacation Time and their work-life balance, which includes flexible work arrangements such as working from home.

Cons

A lack of clear direction from the Executive Team and many overlapping departments make daily life a little bit frustrating. Right now it seems as though we are being prepared for sale so the Royal Bank of Scotland can pay the Gov't back.

Advice to Senior Management

A retrenchment strategy for back-office positions is desperately warranted.