Citizens Financial Group

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Citizens Financial Group Reviews in Pittsburgh, PA

Updated September 13, 2014
Updated September 13, 2014
378 Reviews
2.5
378 Reviews
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
49 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Very aggressive sales environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager - Instore  in  Pittsburgh, PA
    Current Employee - Branch Manager - Instore in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Working for Citizens Bank will prepare you for any other banking or sales position. It is the most aggressive and you will learn the most. If you can handle the pressure at Citizens, you can handle it anywhere. It's awesome if you are up for a challenge!!

    Cons

    Things are constantly changing. Employees often feel overwhelmed and incapable of reaching goals. It is possible, but it is challenging to say the least.

    Advice to ManagementAdvice

    Be honest about the fact that it's an aggressive sales culture and stop telling new hires that it's a service culture. They will be less shocked once they get into the trenches.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker  in  Pittsburgh, PA
    Current Employee - Personal Universal Banker in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    The pros here aren't many. Good amount of vacation, and decent benefits.

    Cons

    There are probably too many to list here. You will be micromanaged daily. They go as far as having managers plan your days down to the hour. The regionals and upper management are completely out of touch with the branches. The goals increase quarterly and become more outlandish. The culture is changing from doing what's right for customer to doing what's right for the bottom line. The incentive plan is moving to a profit and loss based system and regionals are pushing service fees as profit. Regionals are also pushing for branches to fake accounts and credit cards. They hardly ever promote from within, but will hire gas station cashiers or lingerie store cashiers as managers at a higher pay rate than those promoted. Many of the managers are under trained and are being trained by their employees. Be prepared to work for the company for years and then have to train and babysit your boss on a daily basis. Very high turnover rate not just for bankers but also for branch and regional managers. The branches are always short staffed and the current bankers are expected to increase their sales production to make up for shortages. The hours for in store bankers are terrible.

    Advice to ManagementAdvice

    Review your management training or lack thereof. Find a way to learn what really happens in the branches and what it is like to work in one. Work on a way to retain your top employees instead of letting them leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Banker II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker  in  Pittsburgh, PA
    Former Employee - Banker in Pittsburgh, PA

    I worked at Citizens Financial Group full-time for more than 10 years

    Pros

    Great benefits, and working with customers

    Cons

    Management horrible upper management, bad leadership, do not respect employees they are all about themselves

    Advice to ManagementAdvice

    Care about your employees learn to value you them. Lead by example.....

    Doesn't Recommend
    No opinion of CEO
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  5. 3 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Pittsburgh, PA
    Current Employee - Personal Banker in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for less than a year

    Pros

    Benefits and vacation time were great!

    Cons

    Micromanagement to the fullest. Not allowed lunch or bathroom breaks. Sell Sell Sell!! Not enough training on one segment. Too many hats to wear for one position. Was at other job for 11 years, sorry I left!!!

    Advice to ManagementAdvice

    Look at your good employees and ask why does everyone leave???

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    It is never enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager II  in  Pittsburgh, PA
    Current Employee - Assistant Branch Manager II in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Getting paid, benefits, branch co-workers

    Cons

    Dont like to promote within, your results are never good enough, high turnover, incompetent management, micromanaging

    Advice to ManagementAdvice

    Learn how to coach positively, and then you will see results

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Poster child for poor sales and risk practices

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management  in  Pittsburgh, PA
    Current Employee - Middle Management in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    The branch colleagues and customers you interact with on a daily basis are exceptional. Many people in the branches try to do the right thing for the customers and the company.

    Cons

    As the goals continue to increase, branch colleagues are forced to sell multiple products of the same kind to customers who do not want or need them. This is evident in the customer satisfaction results and customer complaint logs. Multiple checking is the name of the game and customers do not like it. Family and friends open multiple accounts at the end of wach quarter so colleagues don't lose their jobs because they miss quota. Expectations are set to meet the inflated run rates of year's past which included many bad sales practices. Employee survey results are used as weapons against local management while executive management gets a pass on poor results and high turnover.

    Advice to ManagementAdvice

    Consider really looking into the sales results and do not turn a blind eye to intentional cheating. The last four to five years have resulted in a culture of false results and trying to look good to the UK. Gaming the system is so much part of the culture it is accepted and encouraged so senior management makes their numbers. Nothing has changed in the last four years. Great management has left because of the lack of integrity in the culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Not so much fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Pittsburgh, PA
    Former Employee - Personal Banker in Pittsburgh, PA

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    fun to deal with customers... good coworkers

    Cons

    upper management pushes PUSHES PUSHES sales

    Advice to ManagementAdvice

    strive to service our current customers before pushing every product on new customers and scaring them away

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    This bank will promise you the world when you are interviewing but there is no advancement or incentive to be acquired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banker I  in  Pittsburgh, PA
    Current Employee - Banker I in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    There really are not any pros to working here.

    Cons

    Dealing with upper management that wants you to sell, sell, sell. They can be downright nasty if you are not producing. Then you go for training about the customer experience and are told you are not supposed to be sales sharks, but instead be truly interested and caring about the customers needs. They do not practice what they preach. They also hire people that have sales experience. It does not matter if you know anything about banking. If you can sell a cellular phone, have worked at Best Buy, or can sell a bra, they will hire you to be a manager. AND, they will pay you much more than an employee that has been with the bank for years and knows everything that you do not know. They also give insignificant annual raises. For two years in a row, the raise most employees received was 1%. We were told there was no money to be had.

    Advice to ManagementAdvice

    You say you care about your customers, but until you put the customers needs first and the sales need second, you will continue to have dissatisfied customers. Employees are also dissatisfied overall. Upper upper management needs to reach out to their bankers and tellers to see what is really happening in their branches.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    constantly changing too many new initiatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Pittsburgh, PA
    Current Employee - Branch Manager in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    lots of opportunity because turnover is high, citizens has good intentions but there are just so many changes at one time that its tough to stay focused on the task at hand, they place too much on the current people and cant get people trained fast enough

    Cons

    employees are spread too thin, expectations are set entirely high, too many initiatives going on at one time.

    Advice to ManagementAdvice

    focus on a few initiatives at one time, involve front line prior to making decisions that impact them and without considering how the impacts will be, get it right the first time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Worst job I've Ever Had!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Pittsburgh, PA
    Former Employee - Personal Banker in Pittsburgh, PA

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    - Hours....if you work in a traditional branch. (If you work in an in-store branch, you will work until 7 everyday including holidays and you'll work Saturdays and Sundays until 3)
    - Paid training (pay mileage to training facility)
    - Small bonuses if you can somehow magically manage to meet the quarterly sales goal
    - Three weeks vacation begins immediately
    - pays better than most banks

    Cons

    - Very poor management (micro-managed)
    - Cold calling twice per week until 6 sometimes 7 at night
    - Goals are unattainable and you will be terminated for not hitting them
    - You will stand by Get-Go gas pumps and sell checking accounts and credit cards
    - You will walk up to people shopping for groceries in GE stores and sell accounts and credit cards
    - You will be told an hour before you are due to leave for the day that you're working past close to make cold calls.
    - Very stressful job for the pennies you will make
    - Your manager will make or break your experience here
    - You will be asked to do unethical things in order to hit goal

    Advice to ManagementAdvice

    Stop micromanaging. Hold your managers accountable. Realize that your sales goals are unattainable and unrealistic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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