Citizens Financial Group

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  www.cfgcareers.com

Citizens Financial Group Reviews

Updated November 18, 2014
Updated November 18, 2014
407 Reviews
2.5
407 Reviews
Rating Trends

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Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
64 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • there is no work life balance as there use to be (in 19 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    was not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time

    Pros

    decent time off, some good people, can move up quick if you do well and are a yes person

    Cons

    only as good as your last quarter
    only are valued if you hit numbers

    Advice to ManagementAdvice

    management really does not have a clue, in denial about how a branch actually functions

    No opinion of CEO
  2.  

    Organization in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology
    Current Employee - Technology

    I have been working at Citizens Financial Group full-time

    Pros

    Many excellent colleagues to work with

    Cons

    In transition from an employee focused organization to a financially focused organization

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Teller Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    Pay and benefits are competitive. When working in the branches you become like family. It is a very team oriented environment.

    Cons

    Dealing with the public can be challenging, especially when you are handling their money. The company used to be more appreciative to its employees but as the years have gone on it gets harder and harder to feel this way. As they cut back on staffing and restructure the way things are done it becomes difficult to have a work/life balance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    company is very customer focused and cares about the people that work there

    Cons

    there is a lot of change here

    Advice to ManagementAdvice

    change management should be less

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support Supervisor in Riverside, RI
    Current Employee - Operations Support Supervisor in Riverside, RI

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good internal movement. I have had 3 different positions in 3 years. Management listens. A lot of internal changes and employee events starting up. Great for team building!

    Cons

    Only good if you are located in the Rhode Island offices. Anywhere else and you are removed from the culture.

    Advice to ManagementAdvice

    Keep up the changes

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Company reshaping itself after initial IPO; future direction uncertain

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Good flexibility to work from home or remotely. Strongly believe in recognition programs, almost to a fault. Friendly co-workers who want to do the right thing.

    Cons

    It's a company that has been largely dormant for years and is now trying to fix all the problems within an 18-month time frame and it's stressing out many employees. The culture is old school financial institution. A lot of managing up and taking direction from executives without question. There's a bit of "if you don't drink the Koolade you may not be part of the club" mentality. Many people have been there for awhile and often are not open to new suggestions.

    Advice to ManagementAdvice

    In addition to cutting costs across the board, think about how you can cut the onerous processes to get things done. This includes policies and procedures and approvals.

  8.  

    I see the company slowly taking things away from the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Manager in Philadelphia, PA
    Current Employee - Teller Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Pay is decent compared to other banks.

    Cons

    You are not treated the way you should be by upper management. No life work balance

    Advice to ManagementAdvice

    Life work balance should be priority but sales always come first. Not everyone is compensated the way they should be

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Micro Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in West Chester, PA
    Current Employee - Personal Universal Banker in West Chester, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good paid time off benefits are good but expensive

    Cons

    Insane amount of paper work required daily to ensure upper management that you are doing your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Understaffed, Overworked and Outdated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Universal Banker
    Former Employee - Personal Universal Banker

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Colleagues are often as helpful and as knowledge as they can be. Pay is decent, if unremarkable (though incentives are difficult to reach). Hours give some flexibility.

    Cons

    Understaffed due to constant employee turnover which in turn leads to an extremely heavy workload and snowballs from there into a lack of training as well as nearly impossibly steep sales goals. Those that do stick around are often micromanaged to death and graded on what buzzwords you did or didn't say or what unneeded products you did or didn't try to push on customers. Long days (standard weekday shift is 9am to 7:30pm) sometimes without breaks as well as inconsistent schedule means that work life balance is skewed. Technology is outdated and often faulty, even after the recent overhaul of systems.

    Advice to ManagementAdvice

    This bank is hemorrhaging good people faster than they can be replaced because of a culture that incessantly talks about the "Customer Experience" but is only truly interested in their bottom line, no matter the cost.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager
    Former Employee - Teller Manager

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    Better hours than last job. Was inside supermarket so great amenities. Learned how to manage tellers. Stayed for six months.

    Cons

    Leadership was inexperienced and unprofessional. When I handed in my notice goes better opportunity, they offered me a buck more an hour to stay. Lol.

    Advice to ManagementAdvice

    Have a better counteroffer and train your managers better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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