Citizens Financial Group Reviews

Pros

Excellent benefits (medical, and time off) and salary. They care about work life balance. Rewarded for going above and beyond

Cons

New management brought in that did not understand or care to learn to understand the dynamic of the departments they would now oversee.

Advice to Senior Management

Please listen to the long term colleagues. They have great ideas to share if given the opportunity to do so.

Pros

A comfortable work environment with knowledgeable senior staff and management. Flexible hours and a reasonable work load. Accommodating of personal needs.

Cons

Advancement is a slow process, leaning the job functions well occurs long before there is an opportunity to advance. Potential is limited by a small number of slots for career progression.

Advice to Senior Management

Increase the number of training opportunities. I don't have any more advice than this. Your twenty word minimum is making me not want to join this site.

Pros

Pros: Great vacation time-Good people to work with- Large Company that gives you a feeling of better job security.

Cons

Pay for parking - 23 mile commute that sometimes takes up to 2 hours- Lack of annual pay increase- Seems to have some type of click mentality for those who do get promoted to a higher job grade. Needs to have serious job shadowing that may lead to a better fit for those trying to fill a job position. People that have shown great initiative have not received recognition as deserved!

Advice to Senior Management

Hire from within - Promote those going the extra mile and dedicated to making the job a better place for both Colleagues and Customers! There are some very loyal employees that deserve to have increases in pay and/or extra vacation time.

Pros

Flexible schedule, lots of training available to grow career, everything you do is tracked ( sales ) which gives you a reference as to where you stand amongst your peers. Large company with many different employment opportunities prove yourself and you will be moved up the ladder.

Cons

There are a lot of distractions that clutter your day such as useless reports and conference calls. Big disconnect from upper management and branch staff, too much why aren't you and not enough tell us what we can do to help you. Direction changes with management,this will change the way you operate, leading to poor results.

Advice to Senior Management

Pick a plan and stick with it, when results are the best they have been DONT change it. Be the first bank in town to add a product or service not the last. Quit with the busy work, useless emails, conference calls that nobody pays attention to, and contests. This is a bank everyone knows what there job is.

Pros

They offer a full benefit package, medical, dental, vision. You can even get a discount on pet insurance. Time off is another good benefit, FT starts with 18 days yrly and PT 15. Can't beat that.

Cons

Hourly rates/Salary. If your hired from the outside now, you'll get paid quite well and it will be in line with what other banks are paying. However, if you have been with the bank, than your just SOL. Raises for non salaried employess are ridiculous 1.5% or @ 2% and that with a great evaluation. Seasoned managers are making 35k to 40k when new ones are hired at 60k???? Thats a huge difference and a slap in the face to all who have worked hard to get where they are. The banks reasoning, when you are promoted they can't go over a certain percentage of what you were making.

Advice to Senior Management

Well if we could phase out some of the upper management, which at least once a week a new email arrives in your in box to tell you about, maybe we could funnel some of those funds to the people actually doing the work. Ellen Alemany gets huge bonuses, what about the rest of us?

Pros

Great benefits, better health care and discounts than anywhere else I've been offered. Plenty of sick days and holidays too.

Cons

Undercompensated, high stress, you basically do everything the Manager does and get paid half the wage. Promised promotions and pay increases which never happened.

Pros

Great benefits for anyone looking to go back to school.

Cons

Not easy to move up.

Pros

The bank has good products so its not hard selling them. Employees are trained and treated well by management

Cons

Goals are too high and based on past performance when economy was in its bubble

Advice to Senior Management

In this tough economic times the bank needs to focus more on customer service and retention than acquiring new customers. The bank needs to also find new ways of creating revenue other than just new accounts and deposits made to the bank

Pros

Great Paid time off package
Good 401k
Some managers allow telecommuting
Most employees are friendly and competent
Decent work life balance but it varies group to group

Cons

Despite making great profits benefits keep declining.
RBS incompetence nearly caused collapse but they treat Citizens employees as second class citizens.
Continues to outsource rather than hire locally
New employees are paid higher salaries than employees who want to advance
Management is very cliquey, the same groups of people advance.

Advice to Senior Management

Citizens used to be a place that rewarded longevity. Why not anymore?
Too many managers force subordinates to do tasks they don't want to do. Why are they managers
if they don't want to do managerial duties?
When the bank's profits rise share it with employees, not just senior management. Everyone
contributes to the success of the bank

Pros

Great salary and free coffee. (for now)

Cons

Company in rough shape. Well intentioned, but not able to retain momentum for much needed change. Peers are disrespectful of one another and nobody speaks up!

Advice to Senior Management

Time to make some tough decisions. Trim the fat. Start fresh.