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Glassdoor is your free inside look at Citizens Financial Group reviews and ratings — including employee satisfaction and approval rating for Citizens Financial Group CEO Ellen Alemany. All 22 reviews posted anonymously by Citizens Financial Group employees.

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Citizens Financial Group Reviews

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22 Reviews* in

CEO Approval

Company Rating

* Posted anonymously by Citizens Financial Group employees (updated Oct 21, 2009)

Citizens Financial Group Chairman and CEO Ellen Alemany

Ellen Alemany

Chairman and CEO

43% Approve

“Neutral”

2.8
1 - 10 of 22 Citizens Financial Group Reviews
  • Oct 21, 2009

    1.0

    Citizens Financial Group Personal Banker in Deer Park, NY:   (Past Employee - 2009)

    What a Joke!

    Pros

    Very little supervision, I can actually say I spent a good 1/4 of my work day either in the bathroom or walking around planning what groceries I was going to buy later in that day.

    Cons

    Well, after being laid off for a couple of months I stumbled upon this job, which sounded promising over the phone. When I actually started the job, I never felt so degraded. Now I am a college grad, with some good experience behind me, but this job made me feel like a 15 year old high school drop out. They asked me to help customers bag their groceries, walk them outside with an umbrella in the rain, and other acenine "sales tactics." The management is worthless, extremely unprofessional, no education, not really sure where they get these people from quite honestly. Multiple conference calls each day, which are pointless since the manager has you doing random tasks while the calls are taking place. Pay is horrible, they promise the world to you in "incentives" and each quarter they raise your sales goals so you can no longer reach your incentive payout! Don't even think about having a social or family life, they will tell you that you will be off 1 weekend day each week, then last minute tell you that you must work both days. You will not know your weekly schedule until the day before the week starts, and do not even think about using one of your "sick days" you will hear complaints for weeks about how you really inconvenienced the branch. . . ITS A SICK DAY! Would you rather have a banker coughing and blowing his nose in front of the customer? This company is a joke and I am so glad that I left, just weeks later I got a job paying nearly triple the pay! Do not take this job unless you have absolutely 0 qualifications, in which case you will fit right in!

    Advice to Senior Management

    Accept some more UK bailout money, the way things run in this company, you're without question going to need it!

  • Branch Manager in Buffalo, NY:

    “Micro Management”

    Oct 6, 2009

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  • Banker in New York, NY:

    “Empty Promises”

    Aug 12, 2009

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  • Anonymous in Albany, NY:

    “Sales goals are everything”

    Jul 25, 2009

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  • Anonymous:

    “like it, but dont love it”

    Jul 15, 2009

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  • Anonymous:

    “Review of citizens financial group”

    Jul 4, 2009

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  • Banker II in Pittsburgh, PA:

    “Needs to be better performance management and more celebration of colleague accomplishments instead of micro managing”

    Jul 1, 2009

    1 comment

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  • Banker II:

    “great benefits, but not very fulfilling”

    Jul 1, 2009

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  • Teller:

    “Not the best place”

    Jun 1, 2009

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  • Banker I in Boston, MA:

    “Not the worst place to work, but be prepared to wait for that promotion.”

    Apr 29, 2009

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1 - 10 of 22 Citizens Financial Group Reviews
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