Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews

Updated October 21, 2014
Updated October 21, 2014
392 Reviews
2.5
392 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
57 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • there is no work life balance as there use to be (in 17 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So far so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Citizens Financial Group

    Pros

    If your good at sales the pay is great.

    Cons

    Can be challanging must love what you do.

    Advice to ManagementAdvice

    Work together as a team to meet goals. If everyone meets goals everyone wins.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Stressful but Good Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Specialist in Cranston, RI
    Current Employee - Contact Center Specialist in Cranston, RI

    I have been working at Citizens Financial Group full-time (less than an year)

    Pros

    The benefits are excellent. You get a lot of paid time off. The health insurance is reasonably priced. Also, you get paid weekly instead of bi-weekly.

    Cons

    The customers are very challenging. You must have thick skin because the customers sometimes scream at you, speak to you in a belittling manner, and/or hang up on you. You are expected, of course, to always remain friendly and professional. They are very strict about the friendly thing.

    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Working at Citizens Bank for over 5 years. It's an ok company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Very good benefits from the amount of PTO you get down to the medical and dental. I would say one of the best I have had.

    Cons

    No work life balance. The call nights are just a waste of time. It's all about hitting the numbers and then when you do, it's still not good enough.

    Advice to ManagementAdvice

    The stress is getting unbearable. Not enough tellers or bankers. I also feel that the Liscened Banker program was not the best thing to have happen at Citizens Bank. It's still a new program but not too sure if it is working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Good place to learn banking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analytics Manager in Warwick, RI
    Current Employee - Analytics Manager in Warwick, RI

    I have been working at Citizens Financial Group full-time (more than 8 years)

    Pros

    There are some nice, hard working people to work with and challenging projects.

    Cons

    Slow to change, too many cooks in the soup at times. Very hierarchical environment which impacts communication channels.

    Advice to ManagementAdvice

    Listen more to people working in the trenches.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Summer Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Evergreen Teller in Laconia, NH
    Former Employee - Evergreen Teller in Laconia, NH

    I worked at Citizens Financial Group part-time (less than an year)

    Pros

    Learned a lot, good work life balance, very community oriented, health and dental for 20 hours/wk employees, family-first attitude

    Cons

    Heavy on the selling for tellers with little to no training to back it up, not a lot of consistency on goals from one branch to another

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    So much potential to be a great company, but there are colleagues in senior management that don't support the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    Better than average benefits, great training, possible to be promoted within

    Cons

    There is no work life balance, regional/marketplace management is not supportive of company culture, sales goals are unrealistic

    Advice to ManagementAdvice

    You really need to look at they way colleagues are able to "anonymously" provide feedback. Executive leadership will always encourage colleagues to voice opinions and provide suggestions for improvement or ask questions. However, the Regional Managers discourage such participation without "running it by them" first. This prevents the real issues from ever rising to the top of the house because most often these are members of senior management trying to make themselves look as good as possible through numbers. There are a lot of corrupt practices taking place to ensure sales "results".

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Univ in Beverly, MA
    Former Employee - Personal Banker Univ in Beverly, MA

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    compensation was good, and the amount possible for bonuses was also very high. I didn't receive benefits from here but from what I heard there were good benefits.

    Cons

    management did not know what they were doing, branch manager and assistant manager never got along. Branch manager did not allow for growth, consistently tried to hold employees back. also did not like the hours, very hard to balance school with this job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Long days , low chance of fulfillment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time

    Pros

    None what so ever at all

    Cons

    Long days, stressful life style, no time for family, only chance on moving up depends on who you know.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    CFG Employees are focused and driven to successfully transition away from RBS through an IPO. Good work ethic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    Bankers hours arent what they used to be since the advent of the internet; many virtual channels to do your work 24/7.

    Cons

    Bank needs to satisfy two separate regulators (FSA & Dodd Frank) which slows things somewhat for implementing new risk weights.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    good pay, benefits, people, you meet

    Cons

    sales sales sales sales sales

    Advice to ManagementAdvice

    Quit

    Recommends
    Neutral Outlook
    Approves of CEO

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