Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews

Updated November 24, 2014
Updated November 24, 2014
411 Reviews
2.5
411 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
66 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Providence, RI
    Former Employee - Bank Teller in Providence, RI

    I worked at Citizens Financial Group part-time (more than 3 years)

    Pros

    Flexible, Customer Oriented, personal growth, good management, friendly

    Cons

    advancement is slow process, it is difficult to transfer to a different department

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great hours, amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Malden, MA
    Former Employee - Teller in Malden, MA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to ManagementAdvice

    Make training fun

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    was not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time

    Pros

    decent time off, some good people, can move up quick if you do well and are a yes person

    Cons

    only as good as your last quarter
    only are valued if you hit numbers

    Advice to ManagementAdvice

    management really does not have a clue, in denial about how a branch actually functions

    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Organization in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology
    Current Employee - Technology

    I have been working at Citizens Financial Group full-time

    Pros

    Many excellent colleagues to work with

    Cons

    In transition from an employee focused organization to a financially focused organization

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Teller Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    Pay and benefits are competitive. When working in the branches you become like family. It is a very team oriented environment.

    Cons

    Dealing with the public can be challenging, especially when you are handling their money. The company used to be more appreciative to its employees but as the years have gone on it gets harder and harder to feel this way. As they cut back on staffing and restructure the way things are done it becomes difficult to have a work/life balance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    company is very customer focused and cares about the people that work there

    Cons

    there is a lot of change here

    Advice to ManagementAdvice

    change management should be less

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support Supervisor in Riverside, RI
    Current Employee - Operations Support Supervisor in Riverside, RI

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good internal movement. I have had 3 different positions in 3 years. Management listens. A lot of internal changes and employee events starting up. Great for team building!

    Cons

    Only good if you are located in the Rhode Island offices. Anywhere else and you are removed from the culture.

    Advice to ManagementAdvice

    Keep up the changes

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Senior Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Personal Banker in Limerick, PA
    Former Employee - Senior Personal Banker in Limerick, PA

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    Decent pay and decent benefits

    Cons

    Hours are ridiculous and I had a bad experience with management and hr

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Company reshaping itself after initial IPO; future direction uncertain

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Good flexibility to work from home or remotely. Strongly believe in recognition programs, almost to a fault. Friendly co-workers who want to do the right thing.

    Cons

    It's a company that has been largely dormant for years and is now trying to fix all the problems within an 18-month time frame and it's stressing out many employees. The culture is old school financial institution. A lot of managing up and taking direction from executives without question. There's a bit of "if you don't drink the Koolade you may not be part of the club" mentality. Many people have been there for awhile and often are not open to new suggestions.

    Advice to ManagementAdvice

    In addition to cutting costs across the board, think about how you can cut the onerous processes to get things done. This includes policies and procedures and approvals.

  11.  

    I see the company slowly taking things away from the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Manager in Philadelphia, PA
    Current Employee - Teller Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Pay is decent compared to other banks.

    Cons

    You are not treated the way you should be by upper management. No life work balance

    Advice to ManagementAdvice

    Life work balance should be priority but sales always come first. Not everyone is compensated the way they should be

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Citizens Financial Group Photos

Work at Citizens Financial Group? Share Your Experiences

Citizens Financial Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.