Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews

Updated November 24, 2014
Updated November 24, 2014
411 Reviews
2.5
411 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
66 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Providence, RI
    Former Employee - Bank Teller in Providence, RI

    I worked at Citizens Financial Group part-time (more than 3 years)

    Pros

    Flexible, Customer Oriented, personal growth, good management, friendly

    Cons

    advancement is slow process, it is difficult to transfer to a different department

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    So far so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Citizens Financial Group

    Pros

    If your good at sales the pay is great.

    Cons

    Can be challanging must love what you do.

    Advice to ManagementAdvice

    Work together as a team to meet goals. If everyone meets goals everyone wins.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Malden, MA
    Current Employee - Personal Banker in Malden, MA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    Great benefit package, Community based company

    Cons

    Need to add more balance in co-workers social meeting or events

    Advice to ManagementAdvice

    Keep up the good work, work on giving better raises/bonuses

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Don't Apply!!!! No possible advancement unless you "game the system"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Citizens Financial Group

    Pros

    I don't have anything positive to say. I have been asking my husband to close his accounts since I started here.

    Cons

    Every person I've met does what's right for his or her pocket, not for the client. How many accounts can one client have. I don't think senior management has a clue about what is going on in the branches. Oh, and don't expect the lending process to go smoothly. The only people I see advancing don't do what's right for the client. How can you let someone like that be a leader and train others?

    Advice to ManagementAdvice

    Coach to client engagement through proper profiling; not to account openings and annuity sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time (more than 10 years)

    Pros

    Great benefits, flexible hours, loved working with the customers, I was a floater and loved visiting each branch and getting to work with other employees and meeting new customers

    Cons

    the goals are challenging, the bank needs to stick to one incentive plan not keep changing it

    Advice to ManagementAdvice

    Management should learn and respect ALL aspects of their branch and know the position before trying to coach someone

    Recommends
    No opinion of CEO
  7.  

    Fantastic company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Analyst in Providence, RI
    Current Employee - Project Analyst in Providence, RI

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Great pay and benefits
    Generous paid time off
    Great opportunity for advancement
    Flexible work schedule
    Accessible management team

    Cons

    At times, management team can be demanding (short time frames, re-work, etc) but requests are understandable given the IPO prep environment that the company is currently in.

    Technology has definitely been an issue but great strides are being made to ensure that we have the tools and systems in place to ensure colleagues success.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing Experience, Launched my Career!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Store Banker
    Former Employee - In Store Banker

    I worked at Citizens Financial Group full-time

    Pros

    There are set guidelines and procedures to do things, but upper management encourages you to make the process your own. They like seeing different personalities come alive, and you become committed to the job because you are doing things how you want to. Positive work environment that allows for great conversations with customers and excellent customer service. You really get out of this job what you want to. The sales goals to me were very attainable. To others they were too daunting and not reachable. Again, you get out of it what you want to. This is a sales company, you are in a sales role, so it makes sense to have sales goals. I never missed my goals while employed, and the pay was amazing because of it!! They allow overtime as long as you prove you deserve it. They encourage you to work as much as you'd like. Base pay is excellent, OT is rewarding and the commission scale is phenomenal. So sad Citizens Bank was not located where I moved to, otherwise I would still be an employee!!

    Cons

    Some turnover because people get in over their heads when excepting the job. They don't understand that there are sales goals and that it is a sales position. Generally they don't think much of the "sales" aspect because the base pay is amazing. But those that know what they signed up for and love to service the clients will succeed and enjoy every minute of it!!

    Advice to ManagementAdvice

    Encourage lower level management to increase the emphasis on the sales aspect of the job. Interviews are conducted great, but they just ask "are you aware that there are sales goals you will be expected to meet on a quarterly basis?". They should give scenarios and/or examples as well as asking supporting questions to ensure they are not wasting the time of the candidate or the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to challenge yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Several in Dedham, MA
    Current Employee - Several in Dedham, MA

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Great place to innovate. Organization looked to marketing to drive the organization forward. Ideas encouraged at all levels. I had flexibility with my schedule so I could balance my childrens' schedules.

    Cons

    Was starting to get very corporate and political.

    Recommends
    No opinion of CEO
  10.  

    Team Leader/Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Boston, MA
    Former Employee - Consultant in Boston, MA

    I worked at Citizens Financial Group as a contractor (more than an year)

    Pros

    good and ethical work culture

    Cons

    none, everything was good at citizens.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Citizens Financial Group is an awesome company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time

    Pros

    Achievable Incentive Structure
    Competitive Salary
    Innovative
    Customer Oriented

    Cons

    Banking industry as a whole is currently facing crippling regulatory pressure which is forcing downsizing of all banks

    Recommends
    Positive Outlook
    Approves of CEO

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