Citizens Financial Group

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Citizens Financial Group Reviews

Updated December 9, 2014
Updated December 9, 2014
418 Reviews
2.6
418 Reviews
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
69 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

Employee Reviews

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  1.  

    Cfg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker in Boston, MA
    Current Employee - Senior Personal Banker in Boston, MA

    I have been working at Citizens Financial Group

    Pros

    Colleagues, products, system and that's about it.

    Cons

    Everything that involves corporate is a mess.

    Advice to ManagementAdvice

    Compensate candidates generously instead of hiring people that are not qualified to run your business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Personal Banker Universal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Financial Group full-time

    Pros

    Flexible hours, good pay for college students

    Cons

    TERRIBLE company culture, if you want to work for someone who does not value you work here at Citizens Bank, they're is absolutely no repayment for the amount of pushy uncomfortable sales you have to do. If you do make a commission they will find a way to take it away from you. The number one priority is sales. If you don't sell at least a checking account per shift they will make your life miserable.

    Advice to ManagementAdvice

    value your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Poorly managed bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Banker in Philadelphia, PA
    Former Employee - Licensed Banker in Philadelphia, PA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    -Starting salary is better than most banks.
    -Easy to expense travel to training events

    Cons

    -High management turnover results in many people who dont know what they are doing.
    -Banks are old and oftnen in need of remodeling.
    -Outdated technology and computer systems

    Advice to ManagementAdvice

    Stop firing people for minor issues, leads to banks filled with new employees with no idea how to do basic banking transactions. I worked in a bank with no manager and no assistant manager, only person who knew anything was a part time teller.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Dreadful; high stress, high turnover, no job is worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker
    Current Employee - Senior Personal Banker

    I have been working at Citizens Financial Group full-time (more than 8 years)

    Pros

    I can no longer think of any pros--even the pay which is higher than most should indicate that the company has to pay above market to compensate for the work environment.

    Cons

    * Micromanaging--managers at every level cares about the numbers whether it is sales (how many checking you can sell in a day), information gathering "forms", how many times during the day, week, month, software and applications are used, scripting every customer interaction. There are so many educated and overqualified employees but they are never given the freedom to do their job or what it right for the customer only forced to cram every product the bank has to offer whether they need or want it.

    * Aggressive sales--very aggressive. Even the tellers are pushy. Contradicts what the company alleges to preach. It will only get worse now there are shareholders to report to.

    * Eroding benefits--used to be the redeeming quality. Tuition repayment, down payment assistance for employee home purchase, pension, all gone.
    Impossible to move up unless your career path involves more sales

    * Rewards unethical behavior--as long as your numbers are good, you'll move up the retail chain. All too often employees on the retail front will do what they have to appease the managers (branch, regional, etc.) so if that means strong-arming sales, trickery, and fraud to get the numbers. Continue to exceed "performance" and you'll be rewarded.

    * High turnover, high stress environment. If only the recruiters were truthful about the day to day minutia and drudgery, endless brow-beating, and abusive tactics, no one would man the branches.

    * Management at all levels do not promote or foster input or opinions. If you do not agree, you will be dealt with.

    * No work life balance if you are a branch employee; branches are severely understaffed.

    * No development or ability to transition to other departments, divisions, job categories unless you are in New England.

    Advice to ManagementAdvice

    Extraordinary disconnect between management and "leadership" and the people (yes, these are people you defecate upon with lives and families and aspirations) who are on the front lines saving the company from the years of poor decisions and failed strategy are extremely unhappy. Unhappy employees are unproductive employees. Talk to your people and get to know them. They are smart and talented but not valued. Your inaction and complacency is what got you here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Terrible company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Personal Banker in Providence, RI
    Former Employee - Senior Personal Banker in Providence, RI

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Compensation is decent besides that there are not many pros!

    Cons

    Terrible culture, they expect and require you to push sales down everyones throat who walks through the doors whether or not they are interested or even need a product! Coworkers and management can be very cut throat, terrible management at the branch level and upper management!!! As a Universal banker you are on the teller line most of the time and are still expected to open accounts and when you do have someone who wants to open an account you better hurry up and do it as quick as possible but still make sure you ask everything they want you to ask and make sure you open as many products as possible regardless if the customer needs it or not! tOverall this company is going downhill fast and its only getting worse now that they are public now!!

    Advice to ManagementAdvice

    Stop pushing products down every customer's throat and focus on doing right by your customers!! Pay more attention to management because a lot of them have no clue how to manage people and only care about themselves!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Run and Hide!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Personal Banker in Providence, RI
    Former Employee - Senior Personal Banker in Providence, RI

    I worked at Citizens Financial Group (more than an year)

    Pros

    High commission structures... But oh wait, they find every reason even if there's no reason at all to take that away from you.

    Good PTO

    Cons

    Everything:
    Micromanaged
    Awful health coverage
    Work life balance. They offer great PTO, doesnt mean you'll be able to take it.
    They will do absolutely anything to cut your incentive pay in half
    Citizens is on the lower scale for salaries throughout any bank in the north east
    I left to go to a smaller bank and got $15,000 more per year

    Run and hide! Apply at a credit union, stay as far away from Citizens Bank as possible

    Advice to ManagementAdvice

    Treat your branch employees better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Do not recommend !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time (more than 8 years)

    Pros

    Benefits and loved meeting customers

    Cons

    Bosses are not accountable for the horrible treatment of employees or customers at all. HR will cover for them and give you the run around, or blame you in the end. They say they are all about the customer satisfaction, but the programs in place are not customer friendly at all. You really need to understand a customer does not like to wait, nor does the customer like a bad attitude. It is not an inconvenience to take care of customers!! You were hired to take care of the customers!!

    Advice to ManagementAdvice

    There needs to be serious cross training and full training for all departments. People should realize you need to be a leader and develop those around you, not I am the boss and you are beneath me. Customer service should be a serious priority, and development of your team. Word of mouth, attitude, and actually trying to do the right thing for the customer is what people remember. Without the customer, you would not have a company or a job. A happy satisfied team and HAPPY SATISFIED CUSTOMER, is what people remember and want to spread the word about. Which in turn makes your company and profits grow. Management is leadership. Growing and developing your employees. Leading by example, answering questions and not being afraid to show people how to do things or better understand. After all, empowering employees leads to less work down the line. There needs to be serious accountability for behavior according to your policies and procedures. At this time, there is NONE!!!! You should not have to make 20 phone calls to fix something, or do something for the customer. Also, the sales goal were becoming seriously unattainable because of constant program changes and more jumping through hoops to get there or get credit!! You would have less turnover if you had accountability, and a better program to reward and recognize your employees. It creates a better environment for retention. You should also take ownership for YOUR MISTAKES,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Do Yourself a Favor and Don't Apply To This Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    There are no pros for this company.

    Cons

    Where to begin...do you like useless paperwork? Do you like being micro managed all day? The upper management for this company are all corrupt. If you are a pet/favorite of the regional manager then most likely you will get promoted and have a blind eye to unscrupulous selling practices. If the regional manager does not like you then watch out because they will find a way to fire you even if it's based upon lies! I've witnessed some of the most unprofessional behavior by my regional manager including them talking about other employees from other locations. If a customer requests an address change, a debit card reorder, a check order etc. we are expected to sit them down at the desk and ask them multiple questions about their current banking relationship. The customers don't want to have to sit down listen to a sales pitch (its bad enough that we have to sell to them when they come up to the teller line!). It's to the point that there will be a line at our ATM machine of our regular customers and no one in line for a teller because they don't want to have to listen to a sales pitch.

    Advice to ManagementAdvice

    Fire all the upper management and start fresh.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Its like a used car lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group (more than 5 years)

    Pros

    Not many to list .. 401k with match . Did I hit the 20 word minimum yet?

    Cons

    Bankers just make up fake apts to not get heat on confrence calls. Leads have not been profiled before being sent to the FA. Branch deposits are lower than at Wells Fargo . Because citizen has a large network of instore branches. No one says I need mike and eggs and yes Financial Planning. If you are at Wells or PNC and thinking about taking there 25% of trailing 12 upfront check you will be sorry...it will be a long long long time before those golden hancuffs fall off.

    Advice to ManagementAdvice

    No matter what I type it wont change things.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    not the same typical bank it use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Plymouth, MA
    Current Employee - Branch Manager in Plymouth, MA

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    I worked with a lot of great people over the years. I love the sales as long as it is need based. Great place to start and then move on.

    Cons

    there is no work life balance as there use to be. Incentives have gone away but the work load has not. It has turned into a big bank going to a profit and loss basis. They are decreasing benefits in 2015. Taking back 5 vacation days and reducing the match on the 401K. The pension was pulled a few years back with other benefits. They want numbers not quality. regional manager asks for weekly commitment (sales) and does not care where we get them

    Advice to ManagementAdvice

    care about the employees more than the bottom line. they say to honor the citizens credo, but they do not. upper management has us pushing sales to meet bottom line even if it is not need based.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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